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View Full Version : Steam Support: how long need to reply?


mrnolife
03-30-2010, 05:40 AM
Hi!

I opened a support Ticket on Friday and have no response.
Thats no satisfactory result... :mad:

How long need to reply? (normaly)

BloodShed
03-30-2010, 05:51 AM
3-5 Business days

Sambo110
03-30-2010, 05:51 AM
My friend got a reply in about 24 hours, I got one in a few hours. Guess we are just lucky.

Ciaos
03-30-2010, 05:53 AM
Hi!

I opened a support Ticket on Friday and have no response.
Thats no satisfactory result... :mad:

How long need to reply? (normaly)

Firstly you sent one in just before the weekend, and those aren't business days in Valveland. If its urgent, you'll usually get one within 24 hours. If it isn't then 3-5 business days.

kakkerlak
03-30-2010, 05:59 AM
valve does answer tickets in the weekend now.
they have been doing so from januari this year.

you can see the local office hours under the news header.
http://store.steampowered.com/news/