Serious Sam HD Error

[BreakerMan]

Okay, so this is what happens:

When I start serious sam HD, nothing happens for a few seconds. Then it goes to a gray screen for 3 seconds, then it goes to a green loading bar and a black background. The loading bar jumps WAY up to the finish then goes back to the start, flickers, then finishes. Then I get a black screen. Alt-tabbing out gives me this error message:

"The application has malfunctioned, and it will now close. We apoligize for the inconvenience.Please send error log to the technical support".

I know that's pretty generic, so I included the log:

-------- START OF LOG --------

LOG: Core version: $Version: SeriousSamHD; Win32; Standard; Final; 3.003.00:117727; 2010-03-29 15:40:07; @builder$
LOG: Command: $
LOG: Initializing timer.
LOG: Timestamp: 2010/04/05 13:40:23
LOG: Binary name: SamHD.exe
LOG: Binary soft path: Bin/
LOG: Binary hard path: c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\
LOG: Application directory: c:\program files\steam\steamapps\common\serious sam hd the first encounter\
LOG: * OS...
LOG: Name: Windows Vista (Home)
LOG: Kernel: WinNT (32-bit)
LOG: Version: 6.0, build 6001
LOG: Misc: Service Pack 1
LOG:
LOG: * CPU...
LOG: Vendor: GenuineIntel
LOG: Type: 0, Family: 6, Model: 15, Stepping: 11
LOG: Clock: 2.39 GHz
LOG: Cores: 4
LOG: CMOV: Yes
LOG: SSE: Yes
LOG:
LOG: * Memory...
LOG: Total physical memory: 2037 MB
LOG: Free physical memory: 660 MB
LOG:
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\ScriptLua.dll".
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\GameEnv_Steam.dll".
INF: GameEnv API: Steam
ERR: Error getting mixer source line info for microphone. Will not be able to control microphone.
LOG: Created thread 5568.
LOG: Thread 5568 named 'ResourceLoader'.
LOG: "$C:/Program Files/Steam/userdata/36848918/41000/local/SeriousSamHD.ini" does not exist, skipping cvar loading.
LOG: Trying to set display mode 1680x1050(fullscreen)...
LOG:
LOG: Desktop settings:
LOG: Color depth: 32-bit
LOG: Desktop resolution: 1680 x 1050
LOG: Virtual screen: 1680 x 1050
LOG: Monitors attached: 1
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\GfxD3D.dll".
LOG: Loaded "D3D9.dll".
INF: [Direct3D] Unable to check for correct version of display driver!
WRN: [Direct3D] Unable to determine VRAM size... assuming 512 MB.
LOG:
LOG: * Direct3D context created.
INF:
INF: Gfx API: Direct3D
INF: Resolution: 1680 x 1050
INF: Vendor: Intel (0x8086)
INF: Driver: igdumdx32.dll (0x29C2)
INF: Renderer: Intel(R) G33/G31 Express Chipset Family
INF: Version: 7.15.10.1666
INF: Video memory size: 512 MB
INF: Available for textures: 267 MB
INF: Active GPU(s): 1
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\SfxXAD.dll".
INF:
INF: Sfx API: XAudio2
INF: Device: Speakers (Realtek High Definition Audio)
INF: Mixer frequency: 48000 Hz
INF: HW voices: 1
INF: Max sounds: 25 (5 same)
INF: Speaker config: stereo
INF: Environment FX: enabled
INF: Current environment: Padded cell
INF:
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\SeriousSamHD_Project.dll".
LOG: Content/SeriousSamHD/All.gro: 5684 files, signature: OFFICIAL
LOG: Content/SeriousSamHD/All_117121.gro: 445 files, signature: OFFICIAL
LOG: Content/SeriousSamHD/CachedShaders_PC.gro: 7840 files, signature: OFFICIAL
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\CodecAudio_Vorbis.dll".
LOG: Module 'Bin/CodecAudio_Vorbis.module' loaded in '0.00' seconds.
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\CodecVideo_Theora.dll".
LOG: Module 'Bin/CodecVideo_Theora.module' loaded in '0.00' seconds.
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\Input.dll".
LOG: Module 'Bin/Input.module' loaded in '0.00' seconds.
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\Game.dll".
LOG: Module 'Bin/Game.module' loaded in '0.00' seconds.
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\ProcRender.dll".
LOG: Loaded "c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\Shaders.dll".
LOG: Module 'Bin/Shaders.module' loaded in '0.05' seconds.
LOG: Module 'Bin/ProcRender.module' loaded in '0.06' seconds.
LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
LOG: Module 'Bin/SeriousSamHD_Project.module' loaded in '0.29' seconds.
LOG: Processing file Content/SeriousSamHD/Config/autoexec.cfg
LOG: Loading translation tables from Content/SeriousSamHD/Locales/enu/.
LOG: Content/SeriousSamHD/Locales/enu/translation.tbl
LOG: Loading translation tables from Content/SeriousSamHD/Locales/enu/.
LOG: Content/SeriousSamHD/Locales/enu/translation.tbl
LOG: Created thread 5720.
LOG: Thread 5720 named 'GameDataJobs'.
INF: cvarShowDiffs()
INF: gfx_bLastGoodFullScreen = 1 (0)
INF: gfx_fMaxTextureLODBias = 16 (0)
INF: gfx_iMaxTextureAnisotropy = 4 (1)
INF: gfx_iPixelProgramVersion = 20 (0)
INF: gfx_iVertexProgramVersion = 31 (0)
INF: gfx_pixLastGoodResHeight = 1050 (480)
INF: gfx_pixLastGoodResWidth = 1680 (640)
INF: gfx_pixMaxRenderTargetSize = 4096 (0)
INF: gfx_pixMaxTextureSize = 2048 (0)
INF: gfx_pixMaxVolumeTextureSize = 256 (0)
INF: gfx_pixResHeight = 1050 (0)
INF: gfx_pixResWidth = 1680 (0)
INF: gfx_ulFreeTextureMemoryMB = 267 (0)
INF: gfx_ulVideoMemoryMB = 512 (0)
INF: snd_fVoiceCommVolume = 0.7 (1)
INF: sys_iGPUDeviceID = 10690 (0)
INF: sys_iGPUVendorID = 32902 (0)
INF: sys_strGPUName = "Intel(R) G33/G31 Express Chipset Family" ("(not detected)")
LOG: Processing file Content/SeriousSamHD/Config/AutoDetect.lua
INF: AutoDetect: No previous hardware values stored, adjusting settings automatically.
LOG: 66 textures reloaded in 0.7 seconds
LOG: 976 shaders reloaded in 0.3 seconds
INF: AutoDetect: storing new settings: gfx_iPixelProgramVersion=20,gfx_ctConcurrentGPUs=1 ,sys_iGPUVendorID=32902,sys_iCPUFamily=6,sys_iCPUM Hz=2393,sys_iGPUDeviceID=10690,sys_strCPUVendor=Ge nuineIntel,gfx_ulVideoMemoryMB=512,
LOG: Processing file Content/SeriousSamHD/Databases/GameModes/SinglePlayer_Cvars.lua
LOG: Boot stage completed in 35.29 seconds.
LOG: Started loading world "Content/SeriousSamHD/Levels/Menu/MenuLevel.wld"
LOG: 2010/04/05 13:41:00: Crashed. (free memory: 520 MB)
ERR: sysStartProcess("c:\program files\steam\steamapps\common\serious sam hd the first encounter\Bin\BugReporter_Win32.exe") - 'Invalid argument'


I know that "invalid argument" means that something is conflicting with something else, but I don't know what it is.

I'm thinking the problem is that I have Vista Service Pack 1. Do I need Service Pack 2? I've heard it's just a few minor hardware fixes, so I didn't download it, because I didn't think it was important.

*EDIT*

Okay, alt-tabbing out the second it goes to the black screen seems to make it not crash, but it just sits there. The "all" log reports that everything is working fine, but the "SamHD" log says that the DirectX drivers are resetting succesfully...eight times.

[dragon875]

Okay, so this is what happens:

When I start serious sam HD, nothing happens for a few seconds. Then it goes to a gray screen for 3 seconds, then it goes to a green loading bar and a black background. The loading bar jumps WAY up to the finish then goes back to the start, flickers, then finishes. Then I get a black screen. Alt-tabbing out gives me this error message:

"The application has malfunctioned, and it will now close. We apoligize for the inconvenience.Please send error log to the technical support".

I know that's pretty generic, so I included the log:

<SNIP!>

I know that "invalid argument" means that something is conflicting with something else, but I don't know what it is.

I'm thinking the problem is that I have Vista Service Pack 1. Do I need Service Pack 2? I've heard it's just a few minor hardware fixes, so I didn't download it, because I didn't think it was important.

*EDIT*

Okay, alt-tabbing out the second it goes to the black screen seems to make it not crash, but it just sits there. The "all" log reports that everything is working fine, but the "SamHD" log says that the DirectX drivers are resetting succesfully...eight times.

Hmm...that could be quite a few issues. First thing I noticed is that you have Intel G33/G31 graphics. Can this game even run on Intel graphics? The only thing I can suggest is that you need the latest drivers for your GPU. If that does not work, then I suspect that your video card is not capable of running this game. (Time for an upgrade!)

Edit: Check the system requirements here (http://www.seriouszone.com/cms/articles/49_1.php) (Scroll to the bottom of that page). I think your Intel integrated graphics is equivalent to a Geforce 6200, which is below the requirements.

[BreakerMan]

If that's really the problem, I can't do anything about it. There's nowhere to purchase a new graphics card where I live right now.

[dragon875]

You could always go to www.newegg.com or www.amazon.com and order another graphics card online. Just make sure you get the right video card that works in your motherboard (AGP vs PCI Express) and an adequate power supply to power the graphics card.

Good luck to you!

[BreakerMan]

Thanks, i'll check it out.

[BreakerMan]

Okay... i'm getting this wierd message when I try to go to the site. Most of the letters are what seems to be Sumerian writing, but there are a few English letters scattered around, and i've managed to make something out of it:

"algo ill ise om he arkness"

I have NO idea what this means. Can someone help?

[Dancing Muton]

Both sites look fine to me. Can you make a screenshot and post it here?

[BreakerMan]

Ok, i'll try.

[BreakerMan]

Have the image here: http://img534.imageshack.us/img534/1761/neweggr.jpg

I just don't know what to make of this.

[Dancing Muton]

Oh wow, that looks weird. I suggest running a virus and spyware check, because the web site opens fine for me.

[BreakerMan]

Ok, i'm going to run a spyware chck I hpe its nting serisgdfg

[BreakerMan]

Sorry for the last post, something weird started happening to my computer. I think I might have a keylogger. I'm going to run that virus check now.

[BreakerMan]

The virus check completed, and it detected nothing.

[_Politician_]

"algo ill ise om he arkness"

I have NO idea what this means. Can someone help?

"Zalgo will rise from the darkness"

Had never heard of zalgo before even if it's a meme according to
this (http://knowyourmeme.com/memes/zalgo) site

Are you sure you are not just joking ?

[BreakerMan]

I'm not. Also, what is "zalgo"?

[BreakerMan]

bumping.

[Symbiotic]

BreakerMan is a troll. What was the point of marking out the tab title in the screenshot (http://img534.imageshack.us/img534/1761/neweggr.jpg)? Text isn't even centered. 2 minute MSPaint job.

[PwerLvlAmy]

Have the image here: http://img534.imageshack.us/img534/1761/neweggr.jpg

I just don't know what to make of this.


Sure ... Why you censore the tab then ?

BreakerMan is a troll. What was the point of marking out the tab title in the screenshot (http://img534.imageshack.us/img534/1761/neweggr.jpg)? Text isn't even centered. 2 minute MSPaint job.

Agree

[BreakerMan]

What are you talking about? I have a seripus problem that I need an answer to, and everyone is calling me a "troll" and making extremely unhelpful replies.

[PwerLvlAmy]

What are you talking about? I have a seripus problem that I need an answer to, and everyone is calling me a "troll" and making extremely unhelpful replies.

So why you not answering us ?

Why do you the tab is censored ?

[Symbiotic]

Just don't respond, PwerLvlAmy. Let Croteam take out the trash. Sad thing is; it wasn't even a sensible trolling attempt. What a waste.

[Dancing Muton]

Please stop with the name calling.

BreakerMan, this is not a Serious Sam problem anymore and we can't help you with that. I suggest either asking an expert to check your computer, going to a friend's house and ordering from there or finding another online store.