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Metheglin
04-30-2010, 06:42 AM
Just bought the game and am unable to play it, I get the above message every time I try to launch it.

Tried all the usual things like renaming clientregistry.blob and temporarily disabling firewall.

Anyone have any ideas?

-=oWn4g3=-
04-30-2010, 06:44 AM
Same problem here, maybe the key server is a bit stressed at the moment.

hilmar07
04-30-2010, 08:35 AM
Same here. I think it's like what happened to Pray when it was on sale, all the CD-Keys sold out :(
Also there is another thread about this issue here (http://forums.steampowered.com/forums/showthread.php?t=1248307), I checked the times and it appears your thread was first :)

Bloefield
04-30-2010, 09:41 AM
I'd create a support ticket demanding a key or my money back but the freakin support registration links are broke.
Moderators take note!
This is small time, incompetent and embarrassing on Steams account

takashi260
04-30-2010, 11:11 AM
I'm sure is just a shortage of keys
I got a copy and it doesn't work, hopefully this gets fixed soon..

cool_recep
04-30-2010, 11:15 AM
Guys, please unite here:

http://forums.steampowered.com/forums/showthread.php?t=1248307

seseorang
04-30-2010, 11:51 AM
I'd create a support ticket demanding a key or my money back but the freakin support registration links are broke.
Moderators take note!

Demand? It does happen a few times where some keys fail to register. Steam/Codemaster will get on it - but demanding?

Sometimes an offer can be too successful - even on Steam for Valve...

Bungle
04-30-2010, 11:54 AM
I bought my copy several hours after it went on sale and I got my CD key. It installed and automatically logged me into GFWL without problems. So it must just be that they sold out on CD keys and will get new ones soon.

Bloefield
04-30-2010, 11:58 AM
Demand? It does happen a few times where some keys fail to register. Steam/Codemaster will get on it - but demanding?

Sometimes an offer can be too successful - even on Steam for Valve...

Who are you to critique my wording?
If you like to not get something in return for your money that's your business.
If the word demand is too harsh for you, too bad.

Ginga121
04-30-2010, 12:33 PM
happened to me

alden
04-30-2010, 01:47 PM
Hey Guys. We have temporarily run out of keys for FUEL and more have been requested. You can still purchase the pack and play the other games. When we have more keys, FUEL will unlock for you automatically. Our apologies!

Bloefield
04-30-2010, 01:52 PM
O.K. Thanks for letting us know what's up.
Any eta on this? Hours, days etc?

alden
04-30-2010, 02:09 PM
O.K. Thanks for letting us know what's up.
Any eta on this? Hours, days etc?

Probably not until after the weekend, unfortunately.

san.salvador
04-30-2010, 02:18 PM
Selling games without giving out the keys is weak.
Putting a game on promotion and for special sale without even having keys is just a very bad joke.

Aura891
04-30-2010, 02:52 PM
Selling games without giving out the keys is weak.
Putting a game on promotion and for special sale without even having keys is just a very bad joke.

apparently you don't understand how it works

Yaakkoop
04-30-2010, 04:21 PM
apparently you don't understand how it works

Regardless, it may bite them in the ♥♥♥♥ since some people may refrain from buying since this can apparently happen.

.:H4MM3R:.
04-30-2010, 04:22 PM
Same here. I have contacted Steam support.

.:H4MM3R:.
04-30-2010, 04:24 PM
Same here and contacted steam support

.:H4MM3R:.
04-30-2010, 04:25 PM
Perhaps next time you guys run a sale you will think to have more keys huh?

Hey Guys. We have temporarily run out of keys for FUEL and more have been requested. You can still purchase the pack and play the other games. When we have more keys, FUEL will unlock for you automatically. Our apologies!

Freki
04-30-2010, 10:30 PM
@Alden - thanks for the info and well I guess stuff like that happens as sales numbers must be hard to predict - but wouldn't it be possible to inform buying customers about this when the problem is identified.. for example prior to or doing the sale.. ( it's the new Steam after all :) )

It's not that I wouldn't have bought it, but it would have saved me from going trough support and getting all that open router port stuff that seems to be their answer to everything :)


Anyways I do love Steam and what Valve is doing for the PC - it's just a shame to run into a ( pardon my language ) rather dumb problem and to not get to play the game you've purchased and downloaded..


Anyways glad to know the issue is being solved..

Naity
05-01-2010, 04:04 AM
Selling games without giving out the keys is weak.
Putting a game on promotion and for special sale without even having keys is just a very bad joke.

I'm not sure you can blame Valve for it. They are not responsibles of the CD Keys from other games companys.Just hope (why not hoping?) that Codemaster will apologize by giving one of the action game for free. This would be a great commercial deal. :D

Freki
05-01-2010, 06:56 AM
Demand? It does happen a few times where some keys fail to register. Steam/Codemaster will get on it - but demanding?Steam has now been selling a product they know well they can't deliver currently for days - I'm not sure how other laws goes but that is illegal by Danish law.. and I sure would expect it to be so in other nations too..

And as customers who have paid for a product that hasn't been deliver and was sold to us witjout information about the key shortage I think it's quite fair for us to "demand" something done about it after all money has shifted hands, yet no working product have been given to us..


It's a tiny amount and a game I can easily live without so I'm not going to go ape over it, but it sure makes me wonder exactly what it is Steam is doing and how risky it is to buy other games on sale or at launch where demands are high.. especially when you can see they keep on selling it despite having known about this issue for days now..

EnochWright
05-01-2010, 07:10 AM
The Fuel game page clearly states that they are out of keys and will be getting more soon. I knew this when purchasing yesterday morning. For the people out there who are like omfg! I need this game, get a life. At the price we are picking this game up for we can wait a few days. And for those of you who are going to say I didn't see the notice, well shouldn't you read game pages first anyways? Especially when some say Not compatible with Windows 7, the store pages do hold valuable info.

Have a great weekend everyone!

MSPreacher
05-01-2010, 07:29 AM
The Fuel game page clearly states that they are out of keys and will be getting more soon. I knew this when purchasing yesterday morning. For the people out there who are like omfg! I need this game, get a life. At the price we are picking this game up for we can wait a few days. And for those of you who are going to say I didn't see the notice, well shouldn't you read game pages first anyways? Especially when some say Not compatible with Windows 7, the store pages do hold valuable info.

Have a great weekend everyone!

Uhm, some of us bought the game before the notice came up (but after keys had ran out). They were too late to put it up. Unacceptable.

SojaBird
05-01-2010, 08:54 AM
Probably not until after the weekend, unfortunately.

Could you let us know through a news item or so when the keys are back again :)?

In this way I don't have to keep checking if it works or not :D


ps. You're doing a great job :)
Thumbs up Valve!

Grandmaster B
05-01-2010, 10:16 AM
I know this sucks, but calm down people. I dont blame Valve but software pirates that made this copy protection necessary in the first place. Well and im sure Codemasters did something wrong too but i'll forgive them. For this price its partly a gift.

Arhey
05-01-2010, 10:20 AM
Guys till Codemasters sell the games i think there is script or so which request for keys from codemasters server.
So if it is so valve can't do anything against it except wait.

Dr. Spielmann
05-01-2010, 10:22 AM
This is absurd. I have bought a game PRECISELY to play during the weekend, and now I cannot enjoy it?

Way to go... if this was a 50 euro game I bet the forums would be exploding right now. But no matter the amount, the issue is still the same and something should be done to compensate the paying customers that are getting the short end of the stick here.

Sorry guys but even all your nice words and explanations don't fix the issue. We want to access our game, and we want to access our game NOW.

Zero86SK
05-01-2010, 10:27 AM
damn i want to play

suntox
05-01-2010, 10:37 AM
damn, i paid 3.49 and i cant play? that's not acceptable. that's catastrophic. horrible support. i will never again buy a game for almost nothing.

funny thread :D looking forward to play it once they got more keys and it unlocks. great offer imho, and realy no big deal if the keys run out at such a low price.

dovella
05-01-2010, 10:43 AM
Same problem,

:(

#FAIL

L.o.D.
05-01-2010, 10:45 AM
Quick question.
I bought the pack 2 days ago, so should I not have a key??
I didn't try activating it til today though.

dovella
05-01-2010, 10:51 AM
LOD

this is my first pack :(

silkyxjohnson
05-01-2010, 12:24 PM
generic rage comment because i didn't read the store page.

generic threat to write a nasty letter demanding money back and it's illegal.

/end rant. xD

seseorang
05-01-2010, 03:08 PM
I think I should be OK with the key. I finished a game and saw Dirt2 on offer, took a look and saw the pack. Didn't hesitate.

I assume that Valve will have keys sorted by Monday noon according to their time-zone, so the further east you are from them, the further into Monday it will take.

At least they acknowledge it and put up a notice as soon as they can. It would be very different if they didn't bother.

There are no physical copies, so they can distribute the deals quickly, but they run out of keys quicker.

Freki
05-01-2010, 04:52 PM
How about Steam start accepting blocked credit cards - then we can buy the games that doesn't work for money that doesn't exist :)

3rd day now - still no working game - gooooooo Steam!!!!

( was pretty funny whan I passed it in a store yesterday at only 20% more for a real working copy, maybe game stores are the future :) - with a "real world copy" you can even sell is and regain some of your loss.. no to mention it works right out of the box, not a week after when someone somewhere makes the mouseclick needed )

WildKarrde
05-01-2010, 05:20 PM
I'm not happy that the FUEL keys are gone... especially since THAT'S the main game I wanted to play with the Codemasters pack. But as was stated, we got these games for a killer price. Only $17.50 for some of the best PC racing games on the market!? I'll deal with waiting a couple more days.

Andrax
05-01-2010, 06:03 PM
You'd think that Steam could at least put an expected date for the new keys to arrive.

The frustration comes from being left in the dark as to how long we all have to wait to play a game that has been paid for. I don't see Steam postponing the actual charge on our credit cards until the keys have arrived, so they have our money and we have no idea on how long it will be until we can play.

jenkins_08
05-01-2010, 08:10 PM
I assume that Valve will have keys sorted by Monday noon according to their time-zone, so the further east you are from them, the further into Monday it will take.

Yeah i live in Australia lol... it will be Tuesday by the time its noon at Valve...

At least they acknowledge it and put up a notice as soon as they can. It would be very different if they didn't bother.

Agreed man i'm happy Valve were quick to acknowledge this however i still agree with other people in this thread that if your going to sell some of the most popular racing games on the market for so cheap, be more prepared for the influx of purchases... It sounds to me like they only had a couple of hundred keys, 1000 to 2000 tops. Judging by the amount of Views on this thread i would say they grossly underestimated the amount of people who were going to buy this game.

I feel sorry for the people who have to go to school on monday because the weekend is a time for doing personal activities such as gaming, and seeing as how it's a weekend deal, the games are all pretty much G rated and they are so cheap.. This is a mistake that will hopefully never happen again.

Honestly i really don't see the point in having CD Keys for games bought over a digital distribution network like steam or Impulse.. sure if you bought the game retail and want to activate it on steam that's a great idea but the idea of steam is to buy games that can be played the moment you finish downloading them just like a retail-out of the box method just without the physical copy. I can even handle having GFWL active while playing the game.

I really don't have a problem with waiting but i do have a problem with not being able to play a game i've already purchased and downloaded. This is like buying a game retail, installing it then looking on the case for the CD Key and finding a "Note:" instead saying that we have run out of CD Keys for this game and please be patient while we procure more... Sorry but that's not what i paid for.

Thankfully this pack is so cheap that i don't mind waiting a few hours, Valve are damn lucky i didn't pay $99 for this pack or else they would of gotten a few very angry and threatening emails from me and most likely others too :P

Oh and;
You'd think that Steam could at least put an expected date for the new keys to arrive.

Not possible mate, i assume Valve have either emailed or more likely called and left a message for the people @ Codemasters that will be received (hopefully) when they arrive at work on Monday, until then there is no point in telling Valve to get their ♥♥♥ into gear or whatever because they have done everything they can, the ball is in Codemasters' court so-to-speak.

-Jenkins

Andrax
05-01-2010, 09:01 PM
Not possible mate, i assume Valve have either emailed or more likely called and left a message for the people @ Codemasters that will be received (hopefully) when they arrive at work on Monday, until then there is no point in telling Valve to get their ♥♥♥ into gear or whatever because they have done everything they can, the ball is in Codemasters' court so-to-speak.

-Jenkins

Well, not sure I agree with you that can't put an expected date up. They've obviously ordered and received keys from codemaster in the past and would have a normal turnaround time on receiving these from codemaster. Whilst I acknowledge that this might not be an absolutely accurate timing, they could easily have put an indication of the expected date which would have at least let people know approximately how long it would be (in their forum message would have been perfect). It's just good customer service and an easy thing to do.

runehamster
05-01-2010, 09:30 PM
Well, not sure I agree with you that can't put an expected date up. They've obviously ordered and received keys from codemaster in the past and would have a normal turnaround time on receiving these from codemaster. Whilst I acknowledge that this might not be an absolutely accurate timing, they could easily have put an indication of the expected date which would have at least let people know approximately how long it would be (in their forum message would have been perfect). It's just good customer service and an easy thing to do.

Please correct me if I'm wrong, but this should be very quickly corrected if everyone can wait 'til Monday, 'cause it'll just take the people at Codemasters sending over the keygen and the database of used keys, right? Or do I have a misunderstanding of the process?

Andrax
05-01-2010, 10:05 PM
Please correct me if I'm wrong, but this should be very quickly corrected if everyone can wait 'til Monday, 'cause it'll just take the people at Codemasters sending over the keygen and the database of used keys, right? Or do I have a misunderstanding of the process?

I'd assume you're correct and that we'll see the keys arrive sometime Monday U.S. time. But as they haven't made any reference to an expected date, who knows. Fingers crossed though. :)

jenkins_08
05-02-2010, 01:23 AM
Please correct me if I'm wrong, but this should be very quickly corrected if everyone can wait 'til Monday, 'cause it'll just take the people at Codemasters sending over the keygen and the database of used keys, right? Or do I have a misunderstanding of the process?

I highly doubt they would just send a keygen and a database of used keys to another company who doesn't own the rights to the game.

I'd assume you're correct and that we'll see the keys arrive sometime Monday U.S. time. But as they haven't made any reference to an expected date, who knows. Fingers crossed though. :)

Like i said you can't have an ETA on something that is out of your control, plus like most businesses Video game companies work standard Mon-Fri jobs, so you just have to hope that Codemasters (and Valve) will hurry to resolve this problem as soon as possible on monday.

Valve have to buy the CD Keys from Codemasters, they aren't simply given away for free or else the game would be pretty much free and pointless to use CD Keys.

Hey guys. We have temporarily run out of keys for FUEL and more have been requested. You can still purchase the pack and play the other games. When we have more keys, FUEL will unlock for you automatically. Our apologies!

This to me sounds like they didn't purchase enough keys in the first place, if Valve were simply given a keygen with a database of used keys in the first place, 1. we wouldn't be having this conversation and 2. the game would be alot cheaper than it already is (because Codemasters aren't selling the game data they are selling the licences [CD Keys] to the game)

So if 1000 people bought this game, then that's obviously 1000 CD Keys, intern that might cost Valve say 0.50c per CD Key, which is $500 expense to Valve. Say Valve then sell the game for $3.50 (rounding) and make 0.50c profit on each purchase, that means they have made $500 profit from selling 1000 copies of the game, and the rest goes to Codemasters ($2.50ea). Obviously these figures are just a guess, but you get where i'm going with this;
Each CD Key will be both an expense and a profit for Valve, whereas it just becomes profit for Codemasters. If they were simply giving those Keys away then Valve wouldn't have to put mark-up on the item, and we would already have more keys.

I know that the customer is #1 priority in retail business, but try and think of Valve being Codemasters customers aswell. It's not particularly Valve's fault they didn't buy enough Keys, it's just a bad projected outcome for the amount of people who were going to purchase this game.

As i said earlier, the ball is now in Codemasters court therefore it's out of Valve's control and they cannot possibly predict when Codemasters are going to sell them more keys for the game. If you want an ETA i suggest you email Codemasters and ask (but again they won't receive that email until work starts on monday and hopefully they will be too busy rectifying this problem to read email enquiries).

I want to play this game as much as the next person, but i also respect that Valve and Codemasters are businesses and like all business they need profit to survive. So be patient and i sincerely hope that new keys will be available mid to late monday USA time. That is probably the best I & anyone else (inc. Valve) can give as an ETA.

-Jenkins

Suomis
05-02-2010, 02:30 AM
Selling games without giving out the keys is weak.
Putting a game on promotion and for special sale without even having keys is just a very bad joke.

apparently you don't understand how it works

Aura is right. They first sell it, then they realize that they sold too much since they ran out of keys. They have a ton of keys before starting to sell the game, but not enough.

outlaw69uk
05-02-2010, 03:11 AM
I find the irony of this amazing

To explain...

I downloaded (rather than bought) a copy of this, and, thought, thats pretty cool, and, did what i always do and bought it. So, my "legit" version doesnt run, but, the bootleg I just uninstalled does? :lol:

neoglow
05-02-2010, 04:18 AM
I find the irony of this amazing

To explain...

I downloaded (rather than bought) a copy of this, and, thought, thats pretty cool, and, did what i always do and bought it. So, my "legit" version doesnt run, but, the bootleg I just uninstalled does? :lol:

Piracy rocks! Im the same, almost downloaded the *free* version of FUEL from one of the those wondeful places on the net that let you do that, but thought I cant be bothered to download it and find it wont work or be riddled with viruses so for 2 I'll get the Steam version. Ta daa, you buy a legit game and you cant play it. Well done Valve you bunch of cowboys. You can have my 2 Valve and stuff it somewhere, my *free* version is 80% downloaded!

Andrax
05-02-2010, 05:06 AM
Like i said you can't have an ETA on something that is out of your control, plus like most businesses Video game companies work standard Mon-Fri jobs, so you just have to hope that Codemasters (and Valve) will hurry to resolve this problem as soon as possible on monday.

Valve have to buy the CD Keys from Codemasters, they aren't simply given away for free or else the game would be pretty much free and pointless to use CD Keys.

I disagree with you. Orders are placed for product everyday, all over the world with wholesalers and the companies placing those orders often have an idea of when they can expect to receive the product, if only through past experience if nothing else. This is how they then tell their clients an expected eta.

No one is suggesting that the keys are just given away and can be transfered to Valve in an instant and I'm sure Valve are on top of it and processing as fast as they can. A purchase order is no doubt drawn up and sent to codemasters and they then enact the order and either pass the keys to valve or activate them (the exact process is really not the issue). The point is that this isn't the first time that Valve have placed orders for prodct from Codemasters and I'm sure their purchasing team have a basic idea of how long it takes from placing the order to receiving the keys. Placing a basic eta on when the keys should be expected wouldn't be a difficult thing to do and would give their clients an idea of how long they have to wait to receive a working product.

I have no problem with having to wait because they are out of keys, but a simple eta on expected arrival date would have been very nice to have had and something I'm sure Steam could have provided.

goweb
05-02-2010, 07:13 AM
Like i said you can't have an ETA on something that is out of your control, plus like most businesses Video game companies work standard Mon-Fri jobs, so you just have to hope that Codemasters (and Valve) will hurry to resolve this problem as soon as possible on monday.
It's a bank holiday on Monday - if the keys have to come from Codemasters UK then it'll be more likely Tuesday.

L.o.D.
05-02-2010, 07:25 AM
Does codemasters have an HQ in North America?

teamsamson888
05-02-2010, 03:10 PM
im still waiting for mine to work i didnt fkin pay 5dollars for a game that i can just look at i want my money back or il close visa account

runehamster
05-02-2010, 03:22 PM
im still waiting for mine to work i didnt fkin pay 5dollars for a game that i can just look at i want my money back or il close visa account

Breathe deeply, take a look at the sticky at the top of the page, and relax :D

phill1978
05-02-2010, 04:25 PM
i think valve have just seen a true indication that certain genres on PC are almost dead and people are just lapping up older stuff that there system can handle on full and be modded i.e driving.. there are almost zero new driving games for pc in fact there are none that stand out apart from dirt2.

you will probably find this happens more as people are struggling to get new video game content on pc so when a cheap deal arrives for something they once considered but didnt buy (expecting a new shinny game that never arrived) they now look back and think.. yea, i may aswell there isnt any other decent pc driving games out now.

hanson185
05-02-2010, 04:31 PM
My thoughts exactly

mwoody
05-02-2010, 05:04 PM
im still waiting for mine to work i didnt fkin pay 5dollars for a game that i can just look at i want my money back or il close visa account

Sure, you can do that. Valve will just delete your account, including all your games, forever.

Zefar
05-03-2010, 01:41 AM
http://forums.steampowered.com/forums/showthread.php?t=1248307&page=15

Keep to that thread since it's bigger and have the exact same title.