Getting Error on Launch

[Zxurian]

crashes to desktop with game music playing in background.

Following error is displayed:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program c:\program files(x86)\...
R6025
- pure virtual function call


Any fix forthcoming?

Win 7 Ultimate x64
Core i7
GTX 470
12GB Ram
1920x1200 Native Resolution

[FallenAngelEyes]

I have the same error as well. Running Windows 7 64-bit Ultimate Edition.

[sarcacid]

I got this error initially, then I restarted Steam and it launched fine.

[Zxurian]

tried restarting steam, still no go.

[StormTheGates]

Also having this problem, cant even get into the game :(

Running Windows 7 32 bit with an i7 Intel chip and an Nvidia 280 graphics card, all up to date with the latest drivers.

Hoping for a fix soon.

[newman_justin40]

I'm getting this same error message.

Windows 7 Home Premium 64-bit
Intel Core i7
ATI Radeon HD 4870 X2


I've tried restarting Steam, checking the integrity of the game, defragging the game, making a backup then deleting the game and restoring and non of that helped.

[Zxurian]

As much as I want it to be, problem isn't game related. Tried it on a buddies computer with same specs except win 7 pro vs. Win 7 ultimate. Worked fine on his.

The problem has to be local, just can't figure out what it is. Already installed .net 4, and c++ redistributable, both x64 and x32.

[Zxurian]

Solved it.

Open %Steam Folder%\steamapps\common\puzzle dimension\PuzzleDimension.config in notepad, and scroll down until you see this:

<item>
<first>Render.FullScreen</first>
<second type="traktor.PropertyBoolean">
<value>true</value>
</second>
</item>

Change the "true" to "false", then run the game, and it will run windowed. Then you can change the resolution to what you want.

[newman_justin40]

That did it!

[Sw1tch]

You can also go down to these lines and just set your resolution manually, this is fixed it for me.

<first>Width</first>
<second type="traktor.PropertyInteger">
<value>1650</value>
</second>
</item>
<item>
<first>Height</first>
<second type="traktor.PropertyInteger">
<value>1080</value>

[DEA_APistol78]

Zxurian - That's a really good find! I've been working my a.. off to track down this bug and this is really helpful.
I'm really grateful for all your patience and assure you there will be an update really soon.

Thanks!
Anders Pistol
Doctor Entertainment AB

[Zxurian]

Zxurian - That's a really good find! I've been working my a.. off to track down this bug and this is really helpful.
I'm really grateful for all your patience and assure you there will be an update really soon.

Thanks!
Anders Pistol
Doctor Entertainment AB

no problem. As an additive, I don't remember what the default resolution was in the config file, but it was definitely lower than my desktop resolution of 1920x1200 (on the primary of a dual-monitor configuration, both monitors running 1920x1200), as I could see my other monitor loose the native dimension when the game tried to go full screen. Maybe the game could just auto-detect the current desktop resolution and use that on first launch?

Pretty fun and interesting game so far. The Steam achievements aren't activating for me for some reason though, don't know if that's a steam issue or a Puzzle Dimensions issue.

Just installed and ran on my laptop, which is also native 1920x1200, and didn't have an issue at all. Maybe it's just the fact that my desktop at home is setup with dual-monitors?

[newman_justin40]

Maybe it's just the fact that my desktop at home is setup with dual-monitors?

That is quite possible as I also have dual monitors on my desktop that it was crashing on.

[DEA_APistol78]

Hi all!

There are an update coming, it's being uploaded to Steam as we speak, and an issue with DirectX 9 lost-device scenario during startup has been resolved.

Posts in this thread gave me the final clue about what could be the issue and I'm very thankful for all your support and ingenious hacking of configuration files :)

Cheers,
Anders Pistol
Doctor Entertainment AB

[FallenAngelEyes]

no problem. As an additive, I don't remember what the default resolution was in the config file, but it was definitely lower than my desktop resolution of 1920x1200 (on the primary of a dual-monitor configuration, both monitors running 1920x1200), as I could see my other monitor loose the native dimension when the game tried to go full screen.

Just installed and ran on my laptop, which is also native 1920x1200, and didn't have an issue at all. Maybe it's just the fact that my desktop at home is setup with dual-monitors?

In the .config file, the default dimensions seem to be 1280x720. I also have a dual monitor setup, so I think that may be the cause. My setup is primary monitor: 1600x1200, secondary monitor: 1280x1024. Thanks much for the find and glad to hear there is a fix on the way!

[StormTheGates]

Hi all!

There are an update coming, it's being uploaded to Steam as we speak, and an issue with DirectX 9 lost-device scenario during startup has been resolved.

Posts in this thread gave me the final clue about what could be the issue and I'm very thankful for all your support and ingenious hacking of configuration files :)

Cheers,
Anders Pistol
Doctor Entertainment AB

Right on, thanks for keeping us in the loop, you know us gamers love it when developers do that ;)

Will definitely support you guys in the future.

[Kossimer]

I'm having a problem where I don't even get an error. The pop up that says launching game disappears after a second and nothing happens. I've tried a few of the suggestion on this page in hopes it would solve my problem but nothing's worked.

[jesperrudberg]

Hi,

If you get any problems at startup we would be very interested in seeing your "Application.log" file. Please fill in this form for any problems at startup: http://www.puzzledimension.com/startup-support-form

Jesper Rudberg
Doctor Entertainment

[kriebie]

I'm having a problem where I don't even get an error. The pop up that says launching game disappears after a second and nothing happens. I've tried a few of the suggestion on this page in hopes it would solve my problem but nothing's worked.

Same problem here (with Demo program on Windows XP MCE (32bit) / Athlon 64 X2 / 2GB / 8GB free HD space)

Can not find application.log file anywhere in "program files\steam" (sub)folders. Launcher seems to terminate before 'activating' the actual program. No icons or entry in start menu were created for the program.

Will also complete the form that Jesper indicated.

Thanks for any help.

[Torgul]

I have the problem with the demo where the app will not launch. Steam says preparing to launch and then nothing. I looked for the Application.log file but its not there.

[Torgul]

Same problem here (with Demo program on Windows XP MCE (32bit) / Athlon 64 X2 / 2GB / 8GB free HD space)

Can not find application.log file anywhere in "program files\steam" (sub)folders. Launcher seems to terminate before 'activating' the actual program. No icons or entry in start menu were created for the program.

Will also complete the form that Jesper indicated.

Thanks for any help.

Yay ... you have same problem as me and you also can't find the Application.log file. I'm thinking they patched the retail version and not the demo?

[DEA_APistol78]

Hi all!

We're having problems with the demo and Steam not running the install scripts the first time it starts the applications to install the required VC++ and DirectX 9.0 redists.

We are working to fix this but in the mean time you can run the

C:\Program Files\Steam\steamapps\common\puzzledimension\redis t\vcredist_x86.exe

and then

C:\Program Files\Steam\steamapps\common\puzzledimension\redis t\directx\dxsetup.exe

which should solve the problems.

Best and many thanks,
Anders Pistol
Doctor Entertainment AB

[kriebie]

OK, that workaround fixed it!:)

Thanks!