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View Full Version : Official Gabe Newell Response - VAC Bans Lifted


KodeK
07-26-2010, 03:26 PM
Glad to receive an official explanation and apology. You almost fully restored my trust Valve/Steam.





Hello,

Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn't already own the game.



To share your extra copy of Left 4 Dead 2 with a friend, you can 'Manage Gifts and Guest Passes' from the 'Games' Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn't already own the game, it will now be listed among your others there, and is available for download immediately.

Regards,
Gabe Newell
President, Valve


This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.

VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.




My ban got lifted, and I got a free copy of Left 4 Dead 2. I'm assuming it was a way to apologize.

Thanks everyone for fighting for this, and thanks Valve for doing the right thing.

KodeK

BlackRaven
07-26-2010, 03:27 PM
Can anyone from Valve confirm this?

Nettwerk
07-26-2010, 03:28 PM
He bought another account

FOO|YA
07-26-2010, 03:28 PM
Yeah... Prove you were even banned!

Teh Caek
07-26-2010, 03:29 PM
Lies.

Playerp228
07-26-2010, 03:30 PM
If you got L4D2, then they weren't apologizing... have you played it?

FOO|YA
07-26-2010, 03:30 PM
If you got L4D2, then they weren't apologizing... have you played it?
Yeah that is punishment enough!

crazy547
07-26-2010, 03:31 PM
ITS A LIE, HIS A SPY FOR THE HACKERS.

Klink77
07-26-2010, 03:32 PM
Just restarted Steam and I get a screen saying thanks for buying left for dead 2 pack. I'm like, oh great my MW2 account gets banned a couple days ago when I didn't cheat and now someone hacked my account.

I look at my VAC status, Now says In Good Standing. Obviously VAC was the problem, or I don't think this would have happened. I have to redownload MW2 to see if it really works or not.

I would love to get an official apology or at least explanation as to what the hell happened?

And to all those who say just shut up you were a cheater and got caught. To hell with you.

giggityjeeper
07-26-2010, 03:33 PM
I guess we shall see, would like some proof, but this thread should get very large if this is true.....

Playerp228
07-26-2010, 03:34 PM
you were a cheater and got caught. To hell with you.

This.


(no really, I'm glad it worked out if you were wrongly banned.)

KodeK
07-26-2010, 03:35 PM
Wow, I can't believe I could get so many idiotic replies so quickly. I don't have crap to prove to anyone. Not now, not ever.

PS: L4D2 really IS punishment. I'll let my friend deal with it as I just gifted it to him. Heheh

PureNrg
07-26-2010, 03:36 PM
Wow, I can't believe I could get so many idiotic replies so quickly. I don't have crap to prove to anyone. Not now, not ever.

PS: L4D2 really IS punishment. I'll let my friend deal with it as I just gifted it to him. Heheh

i believe you tbh mate you have decent posts on the forums and rep cant see why you would lie

FOO|YA
07-26-2010, 03:36 PM
B.S. or you would be braggin with proof to show as all that you were right and we were wrong!!

nico74
07-26-2010, 03:37 PM
i personnally am happy if it is true you were banned for joining a hacked lobby and now vac have unbanned you means that i can play the game and not have to worry about the hackers

cusul
07-26-2010, 03:37 PM
My ban got lifted, and I got a free copy of Left 4 Dead 2. I'm assuming it was a way to apologize.


Me too! I hope Valve/IW posts a statement...

First of all: Up yours to all you who said we cheated!



...

s:D
07-26-2010, 03:38 PM
Yeah that is punishment enough!

you know what true punishment is?

playing MW2

Playerp228
07-26-2010, 03:38 PM
Howd you gift a game already on your account :/

giggityjeeper
07-26-2010, 03:39 PM
Howd you gift a game already on your account :/

as long as the CD key is not registered I think he can give it away

KodeK
07-26-2010, 03:41 PM
i personnally am happy if it is true you were banned for joining a hacked lobby and now vac have unbanned you means that i can play the game and not have to worry about the hackers

As far as I know, I never joined a hacked lobby. My settings were never changed, and I never noticed anything out of the ordinary when playing. In fact, I pull host the majority of the time I play the game. On the other hand, I also believe a hacked lobby can't get you banned. In the end, I got banned, but Valve fixed it.

Now back to MW2!

FOO|YA
07-26-2010, 03:42 PM
Not until Valve releases statement... and if he got his back where are all the others??? I also can't beleive they didn't send a pm or something telling him that it was lifted...

KodeK
07-26-2010, 03:42 PM
Howd you gift a game already on your account :/

If you already have the game, it shows up as a gift in your account. Steam will give you the choice to send it to one of your friends or to an email address.

Playerp228
07-26-2010, 03:43 PM
Makes sense then I guess

Swordsman
07-26-2010, 03:59 PM
Take that idiots, i told you that we didn't did anything!

finde96
07-26-2010, 03:59 PM
I TOLD YOU, I WAS RIGTH, VALVE JUST CANCELLED MY VAC BAN AND GAVE ME A FREE L4D2 COPY, AND FAHRENHEIT 451, IF YOU ARE THERE, YOU WILL BE TROLLED FOREVER! VAC IS NOT PERFECT.

EDIT: PROOF (http://steamcommunity.com/id/finder96)

s:D
07-26-2010, 04:01 PM
I TOLD YOU, I WAS RIGTH, VALVE JUST CANCELLED MY VAC BAN AND GAVE ME A FREE L4D2 COPY, AND FAHRENHEIT 451, IF YOU ARE THERE, YOU WILL BE TROLLED FOREVER! VAC IS NOT PERFECT.

Boy oh boy, I sure do love reading blogs.

SSI-KiLLeR-I
07-26-2010, 04:01 PM
B.S. or you would be braggin with proof to show as all that you were right and we were wrong!!

exactly. if he was even ever banned in the first place. instead of having the cheat detected glitch.

Fausty
07-26-2010, 04:02 PM
Well no longer banned....

Who has an apology for me?

finde96
07-26-2010, 04:03 PM
Boy oh boy, I sure do love reading blogs.

I bet you were one of the trolls who said we were bannd for hacking, now, kind sir, SUCK MY BALLS.

JopiMan
07-26-2010, 04:06 PM
All the people who blamed you.

SS|-VoRTeX-|
07-26-2010, 04:07 PM
Prove it.

Swordsman
07-26-2010, 04:08 PM
Prove it.

Look at the VAC forums

everyone got a free copy of l4d2

marnamai
07-26-2010, 04:09 PM
sorry for highjacking the thread, but MY LOVE FOR VALVE IS RESTORED, VAC unbanned and L4D2 4 pack gifted :D

http://i347.photobucket.com/albums/p461/marnamai/L4D2giftwtf-1.jpg

davep
07-26-2010, 04:15 PM
sorry for highjacking the thread, but MY LOVE FOR VALVE IS RESTORED, VAC unbanned and L4D2 4 pack gifted :D

http://i347.photobucket.com/albums/p461/marnamai/L4D2giftwtf-1.jpg

post your steam community page, because that really doesn't prove anything

SpunkyKuma
07-26-2010, 04:16 PM
I believe it because I know Gorak and he was VAC banned and now he isn't

http://steamcommunity.com/profiles/76561197968760750

Oh forgot about this guy too
http://steamcommunity.com/id/Cornhole

And many members in here
http://steamcommunity.com/groups/botutsantivac

SSI-KiLLeR-I
07-26-2010, 04:19 PM
it is all a lie just by checking on http://www.vacbanned.com specificly http://www.vacbanned.com/?m=2&p=41&view=All you can see that no one has been recently unbanned. as a matter of factt the last one to be unbanned was online 264 days ago to give you an idea of the last time someone was un banned from vac.

DuckyGoesMoo
07-26-2010, 04:19 PM
This is due to many people over-reacting that they were VAC banned.

davep
07-26-2010, 04:21 PM
I believe it because I know Gorak and he was VAC banned and now he isn't

http://steamcommunity.com/profiles/76561197968760750

Oh forgot about this guy too
http://steamcommunity.com/id/Cornhole

And many members in here
http://steamcommunity.com/groups/botutsantivac

Was Cornhole gifted L4D2 also?

davep
07-26-2010, 04:23 PM
You got a free copy of l4d2 and already played almost 80hrs of it, that's impressive.

DuckyGoesMoo
07-26-2010, 04:23 PM
I believe it because I know Gorak and he was VAC banned and now he isn't

http://steamcommunity.com/profiles/76561197968760750

Oh forgot about this guy too
http://steamcommunity.com/id/Cornhole

And many members in here
http://steamcommunity.com/groups/botutsantivac
Really? Cornhole just got unbanned, and yet, he had 54 hours logged on L4D2.

BlackRaven
07-26-2010, 04:23 PM
Really? Cornhole just got unbanned, and yet, he had 54 hours logged on L4D2.
Some people already had the game, obviously.

davep
07-26-2010, 04:24 PM
Really? Cornhole just got unbanned, and yet, he had 54 hours logged on L4D2.

you ruined my plan of catching him in a lie, now he's just going to say he got the gift but is going to give it to someone else. way to go

fortune808
07-26-2010, 04:24 PM
Really? Cornhole just got unbanned, and yet, he had 54 hours logged on L4D2.

If you already have L4D2 installed, the free game is listed in your Gift Passes section of the account.

finde96
07-26-2010, 04:24 PM
it is all a lie just by checking on http://www.vacbanned.com specificly http://www.vacbanned.com/?m=2&p=41&view=All you can see that no one has been recently unbanned. as a matter of factt the last one to be unbanned was online 264 days ago to give you an idea of the last time someone was un banned from vac.

IS THIS ENOUGH FOR YOU?

FINDER

Establishing connection...
Sending request...
Waiting for answer...
STEAM_0:1:17134698 (SC ID 76561197994535125) is not VAC banned.

BlackRaven
07-26-2010, 04:24 PM
Just because he bought L4D 2 at some point in the past doesnt mean he didnt get wrongfully banned by VAC this week.

Swordsman
07-26-2010, 04:25 PM
You got a free copy of l4d2 and already played almost 80hrs of it, that's impressive.

He already had it and got another copy, isn't it obvious?

If you don't believe just go to the Vac forums and look at every thread

davep
07-26-2010, 04:27 PM
Just because he bought L4D 2 at some point in the past doesnt mean he didnt get wrongfully banned by VAC this week.

he said he got a free copy though, so i don't understand. Also I'm not saying this unbanning isn't true since it has happened before but there's a lot of people that have been caught in a lie over the whole situation (the guy who made multiple posts and made a fake wiki page). But these people I've never actually seen post and complain to confirm they were initially banned, they could just be posting now to save face to someone they know that was actually banned.

ravendizzle2
07-26-2010, 04:27 PM
it is all a lie just by checking on http://www.vacbanned.com specificly http://www.vacbanned.com/?m=2&p=41&view=All you can see that no one has been recently unbanned. as a matter of factt the last one to be unbanned was online 264 days ago to give you an idea of the last time someone was un banned from vac.

Owned.

SpunkyKuma
07-26-2010, 04:27 PM
Really? Cornhole just got unbanned, and yet, he had 54 hours logged on L4D2.

OMG people actually bought that game??

ugh...

davep
07-26-2010, 04:28 PM
He already had it and got another copy, isn't it obvious?

If you don't believe just go to the Vac forums and look at every thread

Randoms posting doesn't mean anything, once Valve makes an official announcement I'll believe it. Until then I could care less if people are still banned or not.

Swordsman
07-26-2010, 04:28 PM
it is all a lie just by checking on http://www.vacbanned.com specificly http://www.vacbanned.com/?m=2&p=41&view=All you can see that no one has been recently unbanned. as a matter of factt the last one to be unbanned was online 264 days ago to give you an idea of the last time someone was un banned from vac.

They don't have an unbanned TAB for VAC2 because they thought that it was impossible to someone to get wrongly banned.

Randoms posting doesn't mean anything, once Valve makes an official announcement I'll believe it. Until then I could care less if people are still banned or not.

I can't believe you people STILL doesn't believe that some people got wrongly banned even with everyone getting unbanned and getting free gifts of L4D2. Just kill yourself.

davep
07-26-2010, 04:29 PM
They don't have an unbanned TAB for VAC2 because they thought that it was impossible to someone to get wrongly banned.

Yes they do... http://www.vacbanned.com/?m=2

Swordsman
07-26-2010, 04:30 PM
Yes they do... http://www.vacbanned.com/?m=2

VAC, not VAC2.

finde96
07-26-2010, 04:31 PM
davep, my dear, if you want to be trolled FOREVER like fahrenheit451, please say so, and my friend, you are wrong. please ♥♥♥♥ your face

Swordsman
07-26-2010, 04:32 PM
That account doesn't even have CODMW2 on it. :D

http://steamcommunity.com/id/finder96/

Lol what's that big MODERN WARFARE 2 MULTIPLAYER i see?

ravendizzle2
07-26-2010, 04:33 PM
http://steamcommunity.com/id/finder96/

Lol what's that big MODERN WARFARE 2 MULTIPLAYER i see?

Those SS guys live to troll. KILLER got banned for it as well. They were proven wrong and have nothing left to do but troll. How does defeat taste, boys?

finde96
07-26-2010, 04:33 PM
Establishing connection...
Sending request...
Waiting for answer...
STEAM_0:1:17134698 (SC ID 76561197994535125) is not VAC banned.

davep
07-26-2010, 04:34 PM
VAC, not VAC2.

VAC hasn't been used in years, but they are still updating the site...

Swordsman
07-26-2010, 04:34 PM
Really? Cornhole just got unbanned, and yet, he had 54 hours logged on L4D2.

So according to what you said, even if l4d2 was released in november 2009, we couldn't buy and play it.

davep
07-26-2010, 04:35 PM
davep, my dear, if you want to be trolled FOREVER like fahrenheit451, please say so, and my friend, you are wrong. please ♥♥♥♥ your face

you don't even know what trolling is.... shhhhh

Also like Killer said, there was no proof that you were originally banned in the first place. Until Valve releases an announcement, which they do in cases like this, then I'll believe it. Until then though you guys are just friends of people who got banned or actually believe VAC failed and are trying to get a rise out of people or try to be right on the internet.

Swordsman
07-26-2010, 04:35 PM
VAC hasn't been used in years, but they are still updating the site...

http://www.vacbanned.com/?m=3

Look at the unbanned people.

finde96
07-26-2010, 04:36 PM
you don't even know what trolling is.... shhhhh

ok then, just you wait for me ok.

Squishy4
07-26-2010, 04:36 PM
lol Vortex deleted his post... uh-oh... someone realizes they are wrong

ravendizzle2
07-26-2010, 04:36 PM
I've been unvacbanned...

If feeling this good is wrong....baby I don't wanna be right.

fendros66
07-26-2010, 04:37 PM
I TOLD YOU, I WAS RIGTH, VALVE JUST CANCELLED MY VAC BAN AND GAVE ME A FREE L4D2 COPY, AND FAHRENHEIT 451, IF YOU ARE THERE, YOU WILL BE TROLLED FOREVER! VAC IS NOT PERFECT.

EDIT: PROOF (http://steamcommunity.com/id/finder96)

I was unbanned as well on two accounts!
It's nice to be heard and responded to!
I just hope the same thing doesn't happen again. Is there any word that they have found the bug/problem and fixed it?
Did it have something to do with host migrations??

finde96
07-26-2010, 04:37 PM
Davep and fahrenheit451, i'm so sorry sorry for you two D:

Swordsman
07-26-2010, 04:37 PM
There's still people that doesn't believe it, omg

ravendizzle2
07-26-2010, 04:39 PM
http://i29.tinypic.com/dw4ztw.jpg

Thanks Gabe. Have an ice cream sammich on me.

Just sayin'

Playerp228
07-26-2010, 04:39 PM
I predict a huge influx of cheaters tonight and tomorrow.

Had to.

davep
07-26-2010, 04:40 PM
http://www.vacbanned.com/?m=3

Look at the unbanned people.

That's not unbanned people, that's the last 20 accounts checked which is triggered when you search someones account on the site... stop trying please.

SpunkyKuma
07-26-2010, 04:40 PM
Oh my Killer went a bit too far, and Vortex... lol you.

Yeah...

Croben
07-26-2010, 04:40 PM
Good for you, but cut down on the thread posting. :)

Have Fun on MW2 and L4D2, now!

Squishy4
07-26-2010, 04:41 PM
Glad to see Valve working hard to right those who were wronged.

Easton Dark
07-26-2010, 04:41 PM
I TOLD YOU, I WAS RIGTH, VALVE JUST CANCELLED MY VAC BAN AND GAVE ME A FREE L4D2 COPY, AND FAHRENHEIT 451, IF YOU ARE THERE, YOU WILL BE TROLLED FOREVER! VAC IS NOT PERFECT.

EDIT: PROOF (http://steamcommunity.com/id/finder96)

Just wanted to say, Vac did it's job perfectly, it detected modified files in your game folder and promptly banned for it.


How they got on there was not any one of your faults though, it was the way IW's server system works, that transfers these files to your computer.


Vac is still perfect, MW2 isn't.

SS|-VoRTeX-|
07-26-2010, 04:42 PM
finde96 edited the post and changed the steam ID that he first posted, check it. Edited post. The first one he had was a steam account named "Finder" with no MW2 on record.

Chopp
07-26-2010, 04:42 PM
http://steamcommunity.com/id/finder96/

Lol what's that big MODERN WARFARE 2 MULTIPLAYER i see?

You're not even looking at the right account as the SS guy pointed out...

He's talking about the SID that the the OP gave out...

The SS guy is right, that account didn't even have MW2.

They were totally different account.

finde96
07-26-2010, 04:43 PM
FOR ALL TROLLS (http://forums.steampowered.com/forums/showthread.php?t=1380786)

Chopp
07-26-2010, 04:43 PM
finde96 edited the post and changed the steam ID that he first posted, check it. Edited post. The first one he had was a steam account named "Finder" with no MW2 on record.

This was the original account that doesn't have MW2.

http://steamcommunity.com/id/finder/

NaOHSpree
07-26-2010, 04:43 PM
VAC is not perfect, but that doesn't mean the support isn't either.

Squishy4
07-26-2010, 04:44 PM
finde96 edited the post and changed the steam ID that he first posted, check it. Edited post. The first one he had was a steam account named "Finder" with no MW2 on record.

http://i29.tinypic.com/dw4ztw.jpg

http://forums.steampowered.com/forums/showthread.php?t=1380786

Have a nice day Vortex.

SpunkyKuma
07-26-2010, 04:44 PM
I'm going to laugh at you naysayers when the announcement comes out, I know 3 people that WERE banned and now aren't. Sorry.

And I don't even play MW2 anymore.

Croben
07-26-2010, 04:44 PM
VAC is not perfect, but that doesn't mean the support isn't either.

Yeah. Stuff happens, but nothing's perfect. Vac's pretty darn good. Not perfect.

Klink77
07-26-2010, 04:45 PM
Glad to receive an official explanation and apology. You almost fully restored my trust Valve/Steam.





Hello,

Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn't already own the game.



To share your extra copy of Left 4 Dead 2 with a friend, you can 'Manage Gifts and Guest Passes' from the 'Games' Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn't already own the game, it will now be listed among your others there, and is available for download immediately.

Regards,
Gabe Newell
President, Valve


This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.

VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.

finde96
07-26-2010, 04:45 PM
FOR ♥♥♥♥ SAKE THIS IS MY PAGE (http://steamcommunity.com/id/finder96)

JUST SHUT THE ♥♥♥♥ UP, TROLL HARDER

Kamun
07-26-2010, 04:45 PM
Picture as proof?

Croben
07-26-2010, 04:46 PM
12k erroneous bans? wow. Good thing they were cracking on it. and gave you a free L4D2 to boot. In Valve Time, OF COURSE!

JopiMan
07-26-2010, 04:47 PM
Picture as proof?
http://i29.tinypic.com/dw4ztw.jpg

NaOHSpree
07-26-2010, 04:47 PM
Yeah. Stuff happens, but nothing's perfect. Vac's pretty darn good. Not perfect.

Exactly, stuff happens. My friend also got VAC banned, and now unbanned.

Fausty
07-26-2010, 04:47 PM
VAC is not perfect, but that doesn't mean the support isn't either.

Every one all week was tellin us Vac is perfect and support kept cut and pasting replies. It was a hard week but so glad so many of us kept fighting.

Kamun
07-26-2010, 04:48 PM
http://i29.tinypic.com/dw4ztw.jpg

... Wow.

Turns out all the 'MY ACCOUNT WAS BANNED' people were right..


I think someone has apologizing to do.

finde96
07-26-2010, 04:48 PM
This was the original account that doesn't have MW2.

http://steamcommunity.com/id/finder/

Because he has the same name as me, lol, my nick on steam is Finder, and he's too.

heretohelp
07-26-2010, 04:48 PM
Man i want to see the face of those kids that worshiped "TEH HOAAALY VAAC", "YOU GOT BANNED YOU DESERVED IT!" aahhhahahahaha

Squishy4
07-26-2010, 04:48 PM
I'm going to laugh at you naysayers when the announcement comes out, I know 3 people that WERE banned and now aren't. Sorry.

And I don't even play MW2 anymore.

Look at my post above yours, click the links, read, and enjoy your lulz.

So many are so quick and immature to jump to conclusions. Like you, I knew a few people who were wrongfully banned. All have been unbanned and now we're having a massive L4D2 night soon lol

davep
07-26-2010, 04:49 PM
FOR ALL TROLLS (http://forums.steampowered.com/forums/showthread.php?t=1380786)

again, you do not know what a troll is. the people who are posting against you are doubters and we are allowed to be as more intelligent bs has gone around with better proof.

So you can understand what a troll is here's the definition - One who purposely and deliberately (that purpose usually being self-amusement) starts an argument in a manner which attacks others on a forum without in any way listening to the arguments proposed by his or her peers. He will spark of such an argument via the use of ad hominem attacks (i.e. 'you're nothing but a fanboy' is a popular phrase) with no substance or relevence to back them up as well as straw man arguments, which he uses to simply avoid addressing the essence of the issue.

davep
07-26-2010, 04:52 PM
http://i29.tinypic.com/dw4ztw.jpg

http://forums.steampowered.com/forums/showthread.php?t=1380786

Have a nice day Vortex.

Can you please take a ss of that email again, click show details and also display the images.

finde96
07-26-2010, 04:52 PM
again, you do not know what a troll is. the people who are posting against you are doubters and we are allowed to be as more intelligent bs has gone around with better proof.

So you can understand what a troll is here's the definition - One who purposely and deliberately (that purpose usually being self-amusement) starts an argument in a manner which attacks others on a forum without in any way listening to the arguments proposed by his or her peers. He will spark of such an argument via the use of ad hominem attacks (i.e. 'you're nothing but a Hammer Legion Member' is a popular phrase) with no substance or relevence to back them up as well as straw man arguments, which he uses to simply avoid addressing the essence of the issue.

OH GOD, you must be REALLY stupid. So accusing someone of doing something he didn't isn't trolling? Please, find yourself a comfortable cave ok?

OmegaXtreme420
07-26-2010, 04:53 PM
should still let us have console unlocked gabe :)

davep
07-26-2010, 04:54 PM
... Wow.

Turns out all the 'MY ACCOUNT WAS BANNED' people were right..


I think someone has apologizing to do.

The people who needed to the do the apologizing did, and it was Gabe Newell. Everyone who got banned would have been doing the same thing and saying everyone was cheater if the tables were turned.

finde96
07-26-2010, 04:54 PM
Can you please take a ss of that email again, click show details and also display the images.

JESUS ♥♥♥♥ING CHRIST JUST LOOK AT THIS, HOW OLD ARE YOU?

Gabe Newell responds

--------------------------------------------------------------------------------

Hello,

Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn't already own the game.



To share your extra copy of Left 4 Dead 2 with a friend, you can 'Manage Gifts and Guest Passes' from the 'Games' Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_...4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn't already own the game, it will now be listed among your others there, and is available for download immediately.


Regards,
Gabe Newell
President, Valve

-----------
Mail =)



-----------


Quote:
Originally Posted by coolbho3000
Confirmed. http://dl.dropbox.com/u/36553/gaben_vac.png

Header confirms it's from Valve:

Code:
Received: from [172.16.10.161] (helo=christeni7)
by smtp1.valvesoftware.com with smtp (Exim 4.69)
(envelope-from <noreply@support.steampowered.com>)
id 1OdXBL-0004Y3-1M
for xxxx.x.xxxxx@gmail.com; Mon, 26 Jul 2010 16:34:03 -0700

davep
07-26-2010, 04:56 PM
OH GOD, you must be REALLY stupid. So accusing someone of doing something he didn't isn't trolling? Please, find yourself a comfortable cave ok?

No it's not trolling, you were banned. You really expect anyone to tell the difference between a false positive or a real ban when we don't work for Valve? You stated you were banned and people said then you were cheating because that's what VAC does, it bans cheaters. I don't see how you expect people to react when no one knows for sure who's lying and who isn't. Welcome to the internets. If the tables were turned you'd be telling people they were cheating to.

davep
07-26-2010, 04:58 PM
JESUS ♥♥♥♥ING CHRIST JUST LOOK AT THIS, HOW OLD ARE YOU?

obviously older then you with your little temper tantrums

heretohelp
07-26-2010, 04:58 PM
The people who needed to the do the apologizing did, and it was Gabe Newell. Everyone who got banned would have been doing the same thing and saying everyone was cheater if the tables were turned.

Apparently i didn't so don't generalize, k?

To accuse someone with no proof of what he's done isn't manly, it's girly at the very least...

SS|-VoRTeX-|
07-26-2010, 04:59 PM
OP will be banned by tomorrow, great way to celebrate.


Secondly, you, and everybody else who was falsely banned posted in the MW2 section when this section has nothing to do with bans. VAC issues/discussion belongs in the VAC Discussion section. You come to a game section and you are going to get called a cheater for saying you were VAC banned. Common sense.

davep
07-26-2010, 05:01 PM
Apparently i didn't so don't generalize, k?

probably cause a friend of yours was banned, or you wouldn't have been even on the forums. you obviously heard the news somewhere since you made your post around the time the "I'm banned for no reason" posts started coming around.

heretohelp
07-26-2010, 05:05 PM
probably cause a friend of yours was banned, or you wouldn't have been even on the forums. you obviously heard the news somewhere since you made your post around the time the "I'm banned for no reason" posts started coming around.

lol friend of mine? nope i don't have friends that play that ♥♥♥♥

hearing news? so i can't browse the forums if don't own the game, eh? what the ♥♥♥♥ are you?


people need to take a note from that and i'll say it again - accusing someone for something with no valid proof at your side declares you an idiot

finde96
07-26-2010, 05:06 PM
No it's not trolling, you were banned. You really expect anyone to tell the difference between a false positive or a real ban when we don't work for Valve? You stated you were banned and people said then you were cheating because that's what VAC does, it bans cheaters. I don't see how you expect people to react when no one knows for sure who's lying and who isn't. Welcome to the internets. If the tables were turned you'd be telling people they were cheating to.


When I was banned, my first thought was the forums, because It migth have a nice community and whatsoever like TF2 community, but no, MW2 community are a bunch of selfish pricks, ♥♥♥♥♥♥♥s and trolls. No one could help us, all you did was acusse us for something we didn't do. But now I see, and i'll NEVER EVER PLAY MW2 AGAIN.

finde96
07-26-2010, 05:07 PM
Yep, as I said, the community sucks, please moderator lock this thread, i'm leaving.

Sierra Oscar
07-26-2010, 05:10 PM
Can you please take a ss of that email again, click show details and also display the images.

The email is legitimate.

SpunkyKuma
07-26-2010, 05:12 PM
Thank you.

now I'm going to go sit and have the laugh I was talking about. :)

SS|-VoRTeX-|
07-26-2010, 05:13 PM
VAC2 has epically failed.

NaOHSpree
07-26-2010, 05:15 PM
When a guy comes saying he got unfairly banned, 70% of the people reply with "You cheated, you got banned, VAC is perfect", now when someone comes saying i got unbanned! The same people say "VAC2 sucks/fails".

It's kind of sad...

Sierra Oscar
07-26-2010, 05:16 PM
VAC2 has epically failed.

Not necessarily. VAC was spot on with what it was doing - it was what it was set to do which caused problems.

If you get what I mean. ;)

davep
07-26-2010, 05:16 PM
VAC2 has epically failed.

it's not the first time as I've said multiple times in the "I'm banned for no reason" threads. But having a billion posts in the MW2 section wasn't going to fix the issue, I told people to post in the VAC section to get there attention and just sit back and wait. If there was an issue (which there was) they'd catch it and fix it like they have other times.

heretohelp
07-26-2010, 05:16 PM
When a guy comes saying he got unfairly banned, 70% of the people reply with "You cheated, you got banned, VAC is perfect", now when someone comes saying i got unbanned! The same people say "VAC2 sucks/fails".

It's kind of sad...

Sad indeed : )

DanniV8
07-26-2010, 05:18 PM
I recieved this e-mail as well.

I was about to have myself institutionalized. I really believed I had gone crazy and actually cheated without even knowing about it.

But I'm glad it's all over, and I'm glad I got MW2 back on my original account.

Now I just have to request a refund for the other MW2 copy I had bought on a new account.


Thank you Valve for actually fixing your mistake and please make sure it doesn't happen again.

SpunkyKuma
07-26-2010, 05:18 PM
Not necessarily. VAC was spot on with what it was doing - it was what it was set to do for which caused problems.

If you get what I mean. ;)

So in other words, MW2 was at fault for something?

davep
07-26-2010, 05:18 PM
When a guy comes saying he got unfairly banned, 70% of the people reply with "You cheated, you got banned, VAC is perfect", now when someone comes saying i got unbanned! The same people say "VAC2 sucks/fails".

It's kind of sad...

Not really sad, the people who say "You cheated, you got banned, VAC is perfect" are ignorant and don't know the history of VAC and how it works. They are just around to flame.

Pavio
07-26-2010, 05:19 PM
Not necessarily. VAC was spot on with what it was doing - it was what it was set to do for which caused problems.

If you get what I mean. ;)

This is why I love Steam and Valve! I was banned, too, and I was very confused because I got free copies of Left 4 Dead 2 BEFORE getting the e-mail.

Valve is really good at this stuff. They recognized they made a mistake in the bans and fixed it. It is amazing, though, how many people called me a hacker or cheater when I first came on here for help. So all I hope is that in the future, people won't just come on the forums to berate people.

Valve is awesome. Thank you Valve! And now I have another game I wanted.

NaOHSpree
07-26-2010, 05:23 PM
They are just around to flame.

That's why it is even more sad.

davep
07-26-2010, 05:25 PM
This is why I love Steam and Valve! I was banned, too, and I was very confused because I got free copies of Left 4 Dead 2 BEFORE getting the e-mail.

Valve is really good at this stuff. They recognized they made a mistake in the bans and fixed it. It is amazing, though, how many people called me a hacker or cheater when I first came on here for help. So all I hope is that in the future, people won't just come on the forums to berate people.

Valve is awesome. Thank you Valve! And now I have another game I wanted.

Next time don't post in this section of the forums, as no one here can help you and majority of the people who post are just ignorant. Use the VAC forums as they are actually there to help you with that situation.

Sierra Oscar
07-26-2010, 05:26 PM
So in other words, MW2 was at fault for something?

No - by the looks of it VAC was set to ban for something which should not have been a bannable offence. VAC operated correctly in banning for something which it was told was a bannable offence. However in hindsight it seems VAC should not have been told to ban for what it did end up banning those 12K players for. Think of it as a false positive I guess. :)

o0AznJ0o
07-26-2010, 05:34 PM
Yay, my account is no longer tainted! :D (See my thread here (http://forums.steampowered.com/forums/showthread.php?p=16155424), I got banned after I only had the game for 60mins! And lol @ all the people that said hack=ban and VAC never makes mistakes *cough* Fahrenheit 451 ;))

After emailing Steam support a few times and getting the standard replies I gave up and lost faith in Valve and Steam. It's nice to see that they can come out and offer an apology plus give out a free game. Thanks Valve, my faith in you is restored :D

A-ShiELd
07-26-2010, 05:35 PM
I WANT THAT L4D2 BRO ><

coprophagia
07-26-2010, 05:40 PM
However in hindsight it seems VAC should not have been told to ban for what it did end up banning those 12K players for. Think of it as a false positive I guess. :)

To bad Gabe did not explain it in a little more layman's terms than it was as to what specifically in the image that it was not suppose to detect, rather than leave it to more blind speculation.

Can we please move on now to speculate more as to whether or not this has helped or hurt the Steam / VAC / Valve relationship with Activision/Iw ? :rolleyes: lol

GG Steam...this time.

Sierra Oscar
07-26-2010, 05:43 PM
Well, what matters is the unjustified bans have now been lifted.

If anyone has any support tickets open on this issue and your ban has now been lifted, you can go ahead and close the tickets if you so wish. The close option can be found on the left hand side of your question, under "Question Properties".

Brusilov
07-26-2010, 06:08 PM
Well, what matters is the unjustified bans have now been lifted.

If anyone has any support tickets open on this issue and your ban has now been lifted, you can go ahead and close the tickets if you so wish. The close option can be found on the left hand side of your question, under "Question Properties".

Will the ban have been lifted for those that are in a similar position and haven't raised a ticket?

Sierra Oscar
07-26-2010, 06:12 PM
Will the ban have been lifted for those that are in a similar position and haven't raised a ticket?

Yes, they will be (they have already have been lifted).

Brusilov
07-26-2010, 06:14 PM
Yes, they will be (they have already have been lifted).

Thanks - I'm not affected but at least we know that for any new posts that appear.

Kwask
07-26-2010, 06:35 PM
Hopefully this provides more proof.

http://kotaku.com/5597038/valve-bans-modern-warfare-players-by-mistake-apologizes-with-free-left-4-dead-2

mewne
07-26-2010, 06:38 PM
Holy ♥♥♥♥!! my faith has been restored!!!
me too was banned but after reading the forums i decided to avoid saying anything, as i'd be treated like ♥♥♥♥... but then i check my vac standing again and me happy *_*!! also, free copy of l4d2! too bad i already owned it ;P at least i can happily share.

http://img827.imageshack.us/img827/639/newbitmapimagee.jpg

DanniV8
07-26-2010, 06:39 PM
Well, what matters is the unjustified bans have now been lifted.

If anyone has any support tickets open on this issue and your ban has now been lifted, you can go ahead and close the tickets if you so wish. The close option can be found on the left hand side of your question, under "Question Properties".

Indeed.

But how about those who already bought another copy of MW2 on another account, in believe of not getting unbanned.

Do you know if they will get a refund?

Fahrenheit 451
07-26-2010, 06:56 PM
Hmm, Valve said it was not game specific. Apparently, it had nothing to do with hacked servers. That is good to know.

TheFobb
07-26-2010, 07:01 PM
Oh man, this is classic. I wonder what the "VAC is 100% accurate" folks have to say now.

FOO|YA
07-26-2010, 07:09 PM
I guess everyone can be a little wrong in this matter. Great to hear that they made it right! Good to hear that all that it affected is corrected.

TheFobb
07-26-2010, 07:12 PM
What was wrong was people insisting that there was no way in hell that VAC could EVER be wrong, since it got that out of the way with VAC1.

Glad all the cheaters who got so well organized with the same story are able to play again. LOL

s:D
07-26-2010, 08:21 PM
I bet you were one of the trolls who said we were bannd for hacking, now, kind sir, SUCK MY BALLS.

dude, I dont even play MW2. I dont even know why I am on the MW2 forums. This is my first time here.

OmegaXtreme420
07-26-2010, 08:25 PM
good that valve owes up to their mistakes. now if robert bowling would do the same with iwnet

Stu Alpha
07-26-2010, 08:42 PM
But it is scary isn't it. That the MW2 exe was unsigning itself every time on startup because of faulty coding which could cause a VAC ban.

OmegaXtreme420
07-26-2010, 08:51 PM
But it is scary isn't it. That the MW2 exe was unsigning itself every time on startup because of faulty coding which could cause a VAC ban.

yeah now they should change this http://forums.steampowered.com/forums/showthread.php?t=138233 u know removing the "didnt make a mistake PERIOD" :p nothing is flawless i guess :p

noob@everything
07-26-2010, 08:53 PM
buuuuump agaaaaain

Hell_Soldier
07-26-2010, 08:54 PM
Valve, very nice gesture with the L4D2 double copies, every other company would have just said sorry but now it fixed. but you guys do more, you guys invest in your community and your community will not fail you, at least not me. <3

noodlesoup
07-26-2010, 08:56 PM
That is pretty awesome, valve once again has set a standard which will not be topped for a long time, and not just by other studios or publishers, but even businesses on a global scale. You treat your customers with respect, and that goes a long way, thanks Gabe + the rest of the valve team.

Also, since im on the mw2 board again, ♥♥♥♥ YOU Activision!

doug141
07-26-2010, 09:07 PM
Oh man, this is classic. I wonder what the "VAC is 100% accurate" folks have to say now.

You WON'T hear them say "I was wrong. I will keep an open mind in the future."

You WILL hear them say "I meant VAC the program, not the entirety of the VAC system including the people running it, so I was right all along. NYAH."

TheFobb
07-26-2010, 09:24 PM
Beginning to wish I had been falsely banned, so I could get that copy of L4D2

instakill
07-26-2010, 09:36 PM
Meh VAC made a mistake, but at the same time it banned a lot of people using a VAC bypasser, so maybe the now unbanned trolls should stop trolling themselves. Funny how you are all anti trolling until you have something to troll about. Oh the irony

LightEmUp
07-26-2010, 10:56 PM
My buddy got unbanned too and got two copies of L4dead, quite cool as I never believed he cheated in MW2 anyway.

Now lets get the real cheaters banned...Wallhackers, aimbotters etc.

Sa-Matra
07-26-2010, 11:04 PM
I'm going to worship Valve now. I'm impressed!

Motoko
07-26-2010, 11:24 PM
Over 12,000 MW2 accounts have been restored. Anyone who doubts this is a TROLL.

MenInBlu
07-26-2010, 11:29 PM
Valve is making themselves looking better and better....

Free 30$ game for a mistake, whereas Activision would charge for bug fixes if they could

I also apologize if I was being doubtful of people being wrongly banned

Zukabazuka
07-26-2010, 11:35 PM
Well around 20-40 people came to the forums and said they where unfairly banned, and a total of 12000 where banned. What did those other 11960 do?

Did they have some kind of cheat running or used a texture hack? We will never know.

Zefar
07-27-2010, 12:08 AM
Meh VAC made a mistake, but at the same time it banned a lot of people using a VAC bypasser, so maybe the now unbanned trolls should stop trolling themselves. Funny how you are all anti trolling until you have something to troll about. Oh the irony

I'd just like to point out a line

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

VAC just caught what it was programed to caught, Edits done to a game core file such as DLL. So in theory VAC is still perfect.

Now though I'd like to see how many of those people will take up cheating again. As I doubt all of these 12 000 people are innocent.


But we'll never hear the end of this one for sure.

goc
07-27-2010, 12:21 AM
Zefar please spare us of your useless posts. Thank you. You proved yourself in this VAC|♥♥♥♥edup saga.

... and i apologize for this burst.

Yachmenev
07-27-2010, 12:32 AM
Zefar is quite right that VAC actually worked, the problem was elsewhere. But since the result is the same for the end customer no matter what, they got an apology and a gift from Valve.

Those who alreday bought a new copy of MW2 still probably isn´t satisfied, but everyone else got everything that they could ask for.

*VAC status restored.
*An apology.
*An explanation.
*A gift.
*Yet another gift.

Very classy Valve, thumbs up. :)

goc
07-27-2010, 12:37 AM
Very classy Valve, thumbs up. :)

quite right. as someone said in vac forums ... almost have faith in valve again ;)

RainFox
07-27-2010, 12:39 AM
This is awesome. I've been saying that no software can be perfect for a long time but even I started to think that VAC doesn't do false positives after so many people on these forums explained how VAC works, even though they don't even work for Valve and thus have no real information about it.

I wasn't banned but damn, does it feel good to know you were right from the beginning. Congratulations to those who were unbanned. I hope this will be a lesson to those who think that a program can be perfect.

RainFox
07-27-2010, 12:43 AM
VAC just caught what it was programed to caught, Edits done to a game core file such as DLL. So in theory VAC is still perfect.



Sorry for double post but no, VAC isn't perfect because it gave false bans. How can you call it perfect when the result of its work was a mistake?

DrFish
07-27-2010, 12:46 AM
There are still hackers out there.
There were almost in 50% of all games I played yesterday. Wall-hacks mostly. Didn't take it too seriously. Some of them left even mid-game, when they didn't get the respect they thought they earned(!).
These were in Hardcore, Domination, and Hardcore S&D. I don't play Groundwar; mindless tubing and lots of kids who do not appreciate an online experience.

Haven't encountered a hacked lobby since a long time, though.
But, Murphy says, I should backup my MW2 userdata folder once a day, which I do.

Disthis!
07-27-2010, 12:49 AM
Yea my ban got lifted! Thanks Valve!

Zefar
07-27-2010, 12:53 AM
VAC detect modification to the DLL and EXE as cheats and will ban for this.

Steam made an error while trying to update and this changed the DLL in such way to trigger VAC. VAC didn't trigger something random but something that is against the rules.

It's honestly the same deal with Paranoia and TFC Bloom. Except this one was caused by Steam.

Just trying to make you guys understand how it works.

instakill
07-27-2010, 12:56 AM
Zefar please spare us of your useless posts. Thank you. You proved yourself in this VAC|♥♥♥♥edup saga.

... and i apologize for this burst.

Please take your own advice and spare us your posts too.

As i said in my previous post, Don't complain about trolls when you come back and act trollish yourself.

waliterrr
07-27-2010, 12:56 AM
i also got l4d2 for free
but i didnt get unbannedO_o

alungwilliams1
07-27-2010, 12:58 AM
this proves that it wasn't a HACKED SERVER though. if it was a steam mess up then all the QQ about hacked servers causing the bans is still BS.

Ciaos
07-27-2010, 01:51 AM
Zefar please spare us of your useless posts. Thank you. You proved yourself in this VAC|♥♥♥♥edup saga.

... and i apologize for this burst.

Ignorance is astounding. Valve made a mistake and VAC kicked their ♥♥♥♥ for it. Is it that hard to understand?

trenmost
07-27-2010, 02:04 AM
With your post count, you'd probably know that begging isn't allowed.

you're right :(

nyran125
07-27-2010, 02:21 AM
its true..

By the way if you havent played left 4 dead 2. ITs friggin awesome. Its well worth a purchase let alone getting it for free. Valve being awesome again i see. If i got banned for no reason it would of irritated the hell out of me.

But at least Valve did the right thing.

Its a shame Activision or IW hasnt done anything about the cheaters OR IWNet.

Zefar
07-27-2010, 02:23 AM
i also got l4d2 for free
but i didnt get unbannedO_o

Contact support about it. They will most likely solve it when you say you got L4D2 for free but not the unban.

vinniem
07-27-2010, 02:32 AM
is this whole mess really valve's mistake?

why I get the feeling that is somehow INFINITY WARD's mistake?

Zefar
07-27-2010, 02:37 AM
is this whole mess really valve's mistake?

why I get the feeling that is somehow INFINITY WARD's mistake?

In the email they said it was a problem with Steam, the program. Valve updated Steam with the update for MW2 in a bad way I suppose because that's what it sounds like.

This lead to an DLL file being different and VAC triggered on that.

It banned for modification to the core DLL files and this is actually a legit VAC ban. They reversed it because it was caused by Steam.

So VAC didn't randomly ban for some silly thing it banned for the edit done to the DLL file.

One reason why it wasn't detected right away.

False positive = Banning for a program like winamp, VLC, FireFox or any other program that isn't on the list of known cheats and files.


So I think IW are out of error on this one. Though they still need to fix IWNet so that it doesn't send people to hacked servers.

vinniem
07-27-2010, 02:42 AM
Though they still need to fix IWNet so that it doesn't send people to hacked servers.

you're right, but we are saying this since january.. and nothing so far. they'll never fix or do anything, they just don't care (never did).

Phaetonsblade
07-27-2010, 03:25 AM
I have faith in Valve again, it's nice to see they did look in to the issue with enough people getting banned for no reason.

The only thing I can say is that people on these forums need to chill the hell out. The amount of topics I read with people saying they'd been wrongly banned was massive but in every single one, the users here 100% didn't believe the poster.

In all honesty that was the same for Steam Support, whom I specifically asked to not give me the generic "YOU CHEATED DEFINITELY" response and they did anyway.

I hope this incident might show some people that VAC isn't the infallible program they think it is.

Pixilume
07-27-2010, 03:29 AM
@ Zefar how long do you think for all Unbans to be completed?

I sent my request 2 days ago but I didn't receive a reply or unban yet.

Playerp228
07-27-2010, 03:30 AM
@ Zefar how long do you think for all Unbans to be completed?

I sent my request 2 days ago but I didn't receive a reply or unban yet.

Perhaps your ban was not a mistake.:o

Pixilume
07-27-2010, 03:34 AM
Perhaps your ban was not a mistake.:o

It must have been. If Valve says otherwise I'm going to book a flight to the USA. :eek:

bigfoot_ash
07-27-2010, 03:34 AM
I have faith in Valve again, it's nice to see they did look in to the issue with enough people getting banned for no reason.

The only thing I can say is that people on these forums need to chill the hell out. The amount of topics I read with people saying they'd been wrongly banned was massive but in every single one, the users here 100% didn't believe the poster.

In all honesty that was the same for Steam Support, whom I specifically asked to not give me the generic "YOU CHEATED DEFINITELY" response and they did anyway.

I hope this incident might show some people that VAC isn't the infallible program they think it is.

It's not that, it's just those who; 1. Didn't have an opinon on it yet or 2.Believed them didn't vocalise it. I for one chose not to say anything about it, it seemed fishy but there was no point getting into a flame war over suspicions.

Papapa98
07-27-2010, 04:27 AM
The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. thats what was said in the letter about what went wrong. woldnt that mean everone with the disc version get banned? but if it was true so much 4 VAC never gets it wrong. lol

Zefar
07-27-2010, 04:32 AM
@ Zefar how long do you think for all Unbans to be completed?

I sent my request 2 days ago but I didn't receive a reply or unban yet.

Sorry but I can't really tell how long it will take. I'm only a moderator.

Contact Support again and see what happens.

Brusilov
07-27-2010, 05:25 AM
Sorry but I can't really tell how long it will take. I'm only a moderator.

Contact Support again and see what happens.

I asked SierraOscar last night if the bans were lifted for people who had not rasied a ticket and the response was that the bans had been lifted already (see post #127).

http://forums.steampowered.com/forums/showpost.php?p=16306793&postcount=127

But I agree the best way forward is to raise a ticket with Steam Support.

aforumtotalkon1
07-27-2010, 05:26 AM
Valve should've offered free pre orders for Left 4 dead 3 tho

alungwilliams1
07-27-2010, 05:35 AM
Zefar please spare us of your useless posts. Thank you. You proved yourself in this VAC|♥♥♥♥edup saga.

... and i apologize for this burst.

this is the sort of crap that gets you banned, don't you see it yet goc?

Airslasher
07-27-2010, 05:38 AM
Hurrrrray!!!
I'm glad justice is done. And thanks for l4d2. :)

Alexjg
07-27-2010, 05:44 AM
So in theory VAC is still perfect.


Not really it just shows that its flawed like most anti cheat systems are.

The developers of VAC really need to get off their high horse and stop all of the 'VAC is perfect' because if VAC is checking latent memory versions then that has to be a flaw in VAC. Why is it checking latent versions????

Also VAC claim to check all of the bans first - Obviously they don't !

Its great that Valve have reversed the bans but the excuse doesn't add up in my mind and also makes me wonder how many others there have been

goc
07-27-2010, 06:31 AM
this is the sort of crap that gets you banned, don't you see it yet goc?

calm down dude ... i did.

but now you see what was i talking (trash :cool:) last couple of days. and thing what annoyed me the most was how all other knew why the bans actually happened ... but nevermind now. let's kick some zombie asss...

as i said i really would hate if this happened to anyone else and no one believed you ;)

MenInBlu
07-27-2010, 06:33 AM
hey, you learn from your mistakes right, vac is now "more" perfect

lol

alungwilliams1
07-27-2010, 06:35 AM
as i said i really would hate if this happened to anyone else and no one believed you ;)

i just posted in another thread that because this is an online forum and the game it represent is ruined by hackers, is it any wonder why no one believes them?

goc
07-27-2010, 06:38 AM
i just posted in another thread that because this is an online forum and the game it represent is ruined by hackers, is it any wonder why no one believes them?

i've read it. can we be pals now? :p

alungwilliams1
07-27-2010, 06:40 AM
i've read it. can we be pals now? :p

lol:cool:

gargar
07-27-2010, 07:15 AM
DAMN! why wasn't i banned? would love to get myself L4D2. sadly, on a tight budget. wallet empty, no money.

DeserTBrazil
07-27-2010, 10:21 PM
Why i not vac unbanned?

Nooh
07-28-2010, 01:05 AM
Why i not vac unbanned?

Cause you actually cheated? :confused:

TakkU
07-28-2010, 03:05 AM
I've been banned because of this mistake as well, but my account isn't unbanned (yet).. Would like to know why, cause i really didn't cheat! Hell, i haven't played this game in about 1.5 months...

Brusilov
07-28-2010, 03:12 AM
I've been banned because of this mistake as well, but my account isn't unbanned (yet).. Would like to know why, cause i really didn't cheat! Hell, i haven't played this game in about 1.5 months...

Raise a ticket with Steam Support. From what was stated by the moderators of this forum the bans should have been lifted even if you did not raise a ticket (see post #127 in this thread).

This should get you there:
http://forums.steampowered.com/forums/showpost.php?p=16306793&postcount=127

The moderators on this forum are not Valve employees and are therefore not the official spokespersons of Valve - but they do have more information on what's going on than we do.

DeserTBrazil
07-28-2010, 10:12 AM
Cause you actually cheated? :confused:


i dont use cheats i got one wrong ban vac ;x
:mad:

NaOHSpree
07-28-2010, 10:21 AM
i dont use cheats i got one wrong ban vac ;x
:mad:

Manda seu profile pra eu ver :)

giggityjeeper
07-28-2010, 10:48 AM
I've been banned because of this mistake as well, but my account isn't unbanned (yet).. Would like to know why, cause i really didn't cheat! Hell, i haven't played this game in about 1.5 months...

lol nopw all the real hackers will be coming out in droves demanding that VAC mad a mistake on their account as well...

not saying you are or are not, just sayiong

Thortok2000
07-28-2010, 10:56 AM
When people first started claiming that they were getting banned without having hacked, I said as how if it was really a false positive, it would happen to a lot of people, and you'd see a lot of people clammor onto the forums and protest. And if it was a false positive, they'd release a statement and unban.

Hackers usually don't come and pretend to be a false positive because they know they can't prove it. You get the occasional idiot, but not like waves and waves of them.

Lo and behold, lots of people began claiming to be false positives and at that point I figured it probably was because of the number of people. And VAC unbanned.

None of this happened because people came to the forums to bounce around like little ants in a bean can saying "I got banned I didn't hack" and "You hacked you got banned" over and over and over again. It happened because a potential false positive was reported to VAC, they investigated, and agreed.

All this forum nonsense and flames both ways is just stupid. A real example of the average intelligence and maturity of the common forum poster.

I think VAC's 'reward' of giving L4D2 was pretty nice. More than simply unbanning, they give a free gift as well. The VAC team has shown the most maturity throughout this whole episode.

My hat's off to Gabe and the VAC team. Keep up the good work.

bib fortuna
07-28-2010, 11:16 AM
If anyone out there was effected by this, and has a LFD2 copy to send as a gift... I'd be a grateful recipient!

;-)

Brusilov
07-28-2010, 11:36 AM
If anyone out there was effected by this, and has a LFD2 copy to send as a gift... I'd be a grateful recipient!

;-)

Begging for games is against the T&C Of this forum.

If you really want ot - go out and earn it and not be a freeloader.

Harblong
07-28-2010, 12:09 PM
Considering I rarely play this anymore, it's a shame I didn't get banned, free L4D2 would have been nice

Zukabazuka
07-28-2010, 12:33 PM
Not really it just shows that its flawed like most anti cheat systems are.

The developers of VAC really need to get off their high horse and stop all of the 'VAC is perfect' because if VAC is checking latent memory versions then that has to be a flaw in VAC. Why is it checking latent versions????

Also VAC claim to check all of the bans first - Obviously they don't !

Its great that Valve have reversed the bans but the excuse doesn't add up in my mind and also makes me wonder how many others there have been

Editing the exe or dll file will cause a VAC ban, steam the program that is failed to make a signature or the team forgot to send a official one.

Modifying dll have often to do with some cheats. So reason it took a bit of time was because it looked valid since the dll file was official one.

VAC did what it was supposed to do, ban people who have a modified dll or exe file.

Angry_Karma
07-28-2010, 01:40 PM
Well Where is Fahrenheit451? i think he owes a couple apologies. VAC never makes mistakes eh? this is why there is no reason to be a prick to people.

This needs to be discussed a lot to make up for the way people were treated over the last few weeks. 12,000 ban reversals says something.

how about next time we dont bash people before we know what were talking about.

Fahrenheit 451
07-28-2010, 02:33 PM
Well Where is Fahrenheit451? i think he owes a couple apologies. VAC never makes mistakes eh? this is why there is no reason to be a prick to people.

This needs to be discussed a lot to make up for the way people were treated over the last few weeks. 12,000 ban reversals says something.

how about next time we dont bash people before we know what were talking about.

Did VAC make a mistake? No, Steam made a mistake. Sorry to rain on your parade.

eXpertZonee
07-28-2010, 02:43 PM
Did VAC make a mistake? No, Steam made a mistake. Sorry to rain on your parade.

Actually, it wasn't steam who made the mistake. By the way, why do you trust vac so much? If vac told you to jump off a bridge would you do it?

Fahrenheit 451
07-28-2010, 03:16 PM
Actually, it wasn't steam who made the mistake. By the way, why do you trust vac so much? If vac told you to jump off a bridge would you do it?

Was VAC designed to tell people to jump off bridges? No. If you told me VAC told you to jump off a bridge, I would say that it was not VAC that told you. I am not trusting VAC, I am trusting the people who made it. Chances are, they are the most knowledgeable of that subject.

SS.KiLLeR
07-28-2010, 03:23 PM
Did VAC make a mistake? No, Steam made a mistake. Sorry to rain on your parade.

exactly and to all the ones that came in here saying oh i joined a hacked lobby and now i am banned. we told you that you cant get banned for it. and to the guy claiming that they can send you hacked files which will trigger the vac ban was wrong as well. apparently steam made a mistake and vac is still flawless. it banned all the players for cheating becuase of steam messing up with a download and appearing to be a hack on the players pc. am i sorry for griefing you about it no. there are dozens of cheaters banned crying they do nothing. when they really did cheat. you are unlucky to get vac banned. and steam made it good for you. if you want to hang around for the next vac ban wave you can watch all the kiddos come in here saying same story you did but in reality they are cheaters.

Fahrenheit 451
07-28-2010, 06:21 PM
exactly and to all the ones that came in here saying oh i joined a hacked lobby and now i am banned. we told you that you cant get banned for it. and to the guy claiming that they can send you hacked files which will trigger the vac ban was wrong as well. apparently steam made a mistake and vac is still flawless. it banned all the players for cheating becuase of steam messing up with a download and appearing to be a hack on the players pc. am i sorry for griefing you about it no. there are dozens of cheaters banned crying they do nothing. when they really did cheat. you are unlucky to get vac banned. and steam made it good for you. if you want to hang around for the next vac ban wave you can watch all the kiddos come in here saying same story you did but in reality they are cheaters.

Right. We were wrong about you guys cheating but we were not wrong to not believe you. To us, it was just another wave of bans. There will be more waves of bans and more people making Forum accounts to say thy were wrongfully banned, but I still won't believe them until they have evidence.

BTW, what happened to your old account, Killer?

Kharnage128
07-28-2010, 06:25 PM
Right. We were wrong about you guys cheating but we were not wrong to not believe you. To us, it was just another wave of bans. There will be more waves of bans and more people making Forum accounts to say thy were wrongfully banned, but I still won't believe them until they have evidence.

BTW, what happened to your old account, Killer?
Just, get out. Stop fighting. You were wrong, he/she was right. Accept it and get on with life.

/thread

alungwilliams1
07-28-2010, 06:30 PM
BTW, what happened to your old account, Killer?

i think it was banned on the forums? not sure. :confused:

and Kharnage128, i am the same, i agree i was wrong about "some" of the banned ppl but not all of them and i will also not believe anyone that comes posting feigning innocence because i have no reason to.