Config Tool has stopped working and so Grotesque doesn't run. Fix?

[Nirutu]

It's pretty simple: I installed the Grotesque, ran it, a window popped up saying essientially, 'Config tools has stopped working' and blah blah blah windows is looking for a solution. I uninstalled Grotesque and reinstalled it a couple of times, but it still gets the same problem. I found some updates on the internet, but I'm sure there might be a conflict as they were designed for the non-steam versions. Any suggestions on how to resolve this?

[Poet|Grotesque]

Howdie,

you need .net Framework.

here is a version:

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5

Only the config tool need framework, so you can run the game in the start menu with the : "Grotesque-Tactics (no ConfigTool)" button.

EDIT NEW

Someone find a solution for this "Config tool has stopped working" bug. And its really silly! :D

The reason is a missing font for the config tool. Some PCs didn't install this font.
You have to install tahoma.tff
http://www.fontonic.com/download.asp?id=6009

We will fix this in the upcoming patch.

[Razer77]

Dont work on a 64 bit system..

[Nirutu]

What doesn't Razer77? The game or the download Poet linked? I ask, because I can confirm Poet's .net Framework thing won't even install on my system (it is a 64 bit), but if you mean to say the game just doesn't work on 64 bit systems then I guess I'm pretty screwed. Also, thanks Poet for trying, your solution might still work, but I may be doing it wrong.

[Hawke666]

For me, on windows 7 x86-64, trying to launch the demo gives this error. There is no (no ConfigTool) menu option. (obviously there's no demo on steam, but I won't buy the game if the demo won't even work).

[Poet|Grotesque]

64 Bit system works, we developers work with that. :D
The problem is a missing or not correct version of dot framework -> Microsoft has lots of SP versions for that. Dot Framework 3.5 SP 1 bla bla...

here is the 64 bit version:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b44a0000-acf8-4fa1-affb-40e78d788b00

That helped?

However, you can start Grotesque Tactics with the Noconfig Tool startmenu entry.
The demo is older, but you can start Grotesque Tactics with a bat file. Look here in our support forum:

http://forum.worldofplayers.de/forum/showthread.php?p=14253013#post14253013

[Nirutu]

Hey, the link with the noconfigtool bat file in your second link works and for that I'm very grateful, but I apologize, when it starts up the game is in German. I don't know how to change it to English, which I can speak. I get that the change is in Optionen, but that's about it. From there, could you tell me what to do, just what things to press in German to get it to go to English? Sorry for all the trouble,thanks man.

[targetbsp]

The language is changed in the launcher, as is a lot of the graphic detail and resolution settings. So actually getting the launcher working is probably the better way to proceed. Did the 64 bit .net runtime not help you? The launcher runs fine on my Windows 7 x64 but I do have all the .net runtimes installed already.

From what I've seen in other games (with directx and vc runtimes) steam has the ability to check for and install runtimes prior to the games first launch. It might be an idea for the developers/publisher to do so with .net :)

[Razer77]

What doesn't Razer77? The game or the download Poet linked? I ask, because I can confirm Poet's .net Framework thing won't even install on my system (it is a 64 bit), but if you mean to say the game just doesn't work on 64 bit systems then I guess I'm pretty screwed. Also, thanks Poet for trying, your solution might still work, but I may be doing it wrong.

The download link, cant install on win 7 64 bit.

[Razer77]

64 Bit system works, we developers work with that. :D
The problem is a missing or not correct version of dot framework -> Microsoft has lots of SP versions for that. Dot Framework 3.5 SP 1 bla bla...

here is the 64 bit version:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b44a0000-acf8-4fa1-affb-40e78d788b00

That helped?

However, you can start Grotesque Tactics with the Noconfig Tool startmenu entry.
The demo is older, but you can start Grotesque Tactics with a bat file. Look here in our support forum:

http://forum.worldofplayers.de/forum/showthread.php?p=14253013#post14253013

Will there be a patch to fix the steam version of this game? I cant be bothered to add a file to even run the game then edit files to change resolution and so on...

[targetbsp]

Ah, you can't install it cause it's meant to be built into Windows 7. Go to control panel, programs and features, turn windows features on or off and tick ms .net framework 3.5.1

I can see why people struggle with this. .net framework versioning is really confusing. I've changed this post 4 times. And I'm a programmer!

[ushkinaz]

I have the same problem on my Win7 x64.
Neither reinstalling .net nor reenabling .net component in control panel helped me.
The only way I can play now is launching it manually with "GrotesqueTactics.exe noconfigtool".

I solved issue with default German language by editing "C:\Users\Your name\Documents\Grotesque-Tactics\Settings\Config.xml".
Instead of
<Language LanguageName="German" />
I put
<Language LanguageName="English" />
A few lines above there is screen resoulution setting, which I also changed to more comforting 1680x1050.

And I must say that after hearing a few minutes of Germain voicing I really miss it in English version.

[Poet|Grotesque]

I have the same problem on my Win7 x64.
Neither reinstalling .net nor reenabling .net component in control panel helped me.
The only way I can play now is launching it manually with "GrotesqueTactics.exe noconfigtool".


could you reinstall with the x64 link or do you get an error windows error message?
I will see what we can do in this case.

[targetbsp]

could you reinstall with the x64 link or do you get an error windows error message?
I will see what we can do in this case.

Users can't install the .net 2 through 3.5 runtimes into Windows 7 because it's built into Windows 7. I don't know what you do if the built in version is broken and disabling it then re-enabling it in control_panel -> programs/features -> windows_features doesn't work. Only other suggestion I've seen is to do a repair install of Windows 7.

Users can install version 4 from optional updates in windows update but I don't think that's backwards compatible to 2 the same way 3.5 is? Not sure.

A complete set of the latest versions of the .net runtimes is 1.1, 3.5 and 4.0
1.1 includes 1.0 and does not come with, but can be installed in Windows 7
3.5 includes 3.0 and 2.0 and is built into, and therefore none of these versions can be installed in Windows 7
4.0 is newer than Windows 7 and therefore doesn't come with it and can be installed into it

[JesterJoe]

Anyone wanna help me with not being able to even change my software cursor to a hardware cursor? I've checked and unchecked the option but it won't work no matter what!

[targetbsp]

Apparently the system file checker will repair a damaged .net framework.
Go to an administrative command prompt and type
sfc /scannow

[JesterJoe]

And my cursor problem? :3

[ushkinaz]

could you reinstall with the x64 link or do you get an error windows error message?
I will see what we can do in this case.

That link points to .NET 2.0.
Installer says "This product is already installed as part of OS".

[ushkinaz]

My user account in Win7 does not have administrative rights. Could it be the problem?

I also noteced another problem, a bit more annoying than first one - save games are lost after application restart.

[Hawke666]

My user account in Win7 does not have administrative rights. Could it be the problem?.

I think it is. I was able to run the demo by choosing "run as administrator". Sounds like a bug to me...

[Poet|Grotesque]

Someone find a solution for this "Config tool has stopped working" bug. And its really silly! :D

The reason is a missing font for the config tool. Some PCs didn't install this font.
You have to install tahoma.tff
http://www.fontonic.com/download.asp?id=6009

We will fix this in the upcoming patch.

[JesterJoe]

But my cursor problem?

[targetbsp]

Anyone wanna help me with not being able to even change my software cursor to a hardware cursor? I've checked and unchecked the option but it won't work no matter what!

So someone can see you need help, it might be an idea to make a usefully titled thread rather than "Seems good so far but...." followed by randomly hijacking unrelated threads. ;)

[JesterJoe]

So someone can see you need help, it might be an idea to make a usefully titled thread rather than "Seems good so far but...." followed by randomly hijacking unrelated threads. ;)

Well, I said it in another thread that Poet|Grotesque was in, but they keep ignoring me. They even posted after me, but still won't answer D: So, what's the difference if I make my own thread? Eh, I'll give it a shot anyway

[simpkin]

Installed .net framework 4
Installed the font
still does not run.

Error:
Problem signature:
Problem Event Name: BEX
Application Name: ConfigTool.exe
Application Version: 0.1.0.0
Application Timestamp: 4c9c8d50
Fault Module Name: StackHash_b4ee
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 715d0000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: b4ee
Additional Information 2: b4ee5de6a2322745523997a782b35692
Additional Information 3: 277e
Additional Information 4: 277e19c30fbd5f6bb531ec9e027c37c3


Tried the -noconfigtool setting..
Headup games intro would run, then application would crash to desktop with no error.

I am running:
Windows 7, 64-bit

[JesterJoe]

Installed .net framework 4
Installed the font
still does not run.

Error:
Problem signature:
Problem Event Name: BEX
Application Name: ConfigTool.exe
Application Version: 0.1.0.0
Application Timestamp: 4c9c8d50
Fault Module Name: StackHash_b4ee
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 715d0000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: b4ee
Additional Information 2: b4ee5de6a2322745523997a782b35692
Additional Information 3: 277e
Additional Information 4: 277e19c30fbd5f6bb531ec9e027c37c3


Tried the -noconfigtool setting..
Headup games intro would run, then application would crash to desktop with no error.

I am running:
Windows 7, 64-bit

At least you got the intro playing XD Mine just lags horribly past that.

[Poet|Grotesque]

Tried the -noconfigtool setting..
Headup games intro would run, then application would crash to desktop with no error.

I am running:
Windows 7, 64-bit

can you please post your current dxdiag ? seems like a graphic card or driver bug to me. perhaps you could try to reduce the shadow settings or disable shadows completely in your config.xml
you can also try in the config.xml
MyDocuments/Grotesque-Tactics/Settings Folder
Fullscreen" to "False" to check if you have a problem with the graphic resolution. default is 1024 x 768 you can change this.

[simpkin]

Here is a link to my DxDiag

http://shortText.com/64ixejgoq1

[BrainBug3000]

Here is a link to my DxDiag

http://shortText.com/64ixejgoq1

Seems you are using an intel adapter on a laptop which is probably not fully shader 2.0 compliant.
Perhaps the next patch can help, but I can't promise.
You can also try to disable postprocessing in the config tool.

[spicybanana]

Just bought it;
Windows XP.
After a brand new fresh 1st ever install
The game config is the first thing to load, but when I press Start,
the music and menu just disappears, my CPU sits on 50% load, with GrotesqueTactics.exe running, but nothing comes up on my screen.

Will try restarting steam, my pc, then come back. Sigh.

[Poet|Grotesque]

I think its the audio decoder problem. Pls install the FFDShow Audio Decoder. You need this for "Direct Show".
http://www.free-codecs.com/download/ffdshow.htm

Option 2: Go to the video panel. Click the "no Introvideos" button. Start the game.

[LiuXiaoMao]

Hello, there. I know I'm a bit slow on the draw but I have this same problem.

1. I tried installing Tahoma. It says I already have it installed. However, when I went to BaseData and clicked "fonts", it wasn't there. When I tried pasting the file there, the game still wouldn't work.

2. I tried .NET 2.0 and it is incompatible with my current .NET program. Microsoft suggested uninstalling that one and reinstalling the .NET 2.0, but I have like, some newer version of it...? I'm on XP but I tried the 64 bit version anyone, and that one automatically failed. Worth a shot.

3. There is no "no Config Tool" option I saw. I downloaded through Steam.

4. I tried this last link, but it wanted me to do a bunch of stuff I don't know anything about, and I thought to myself, what does this have to do with an error in Config Tool? So I didn't install it.

I'm on Windows XP and I got the game off of Steam.

Help?

[Poet|Grotesque]

I send you an email. After our discussion I can post the solution here.

[weaselofdeath]

Poet I have done all that you have said and I can get into the game by loading without the Config Tool. The only problem is that it is in German and I have no clue how to change it. Any idea?

EDIT

Nevermind, I got it to work by going into the files manually and changing the language in there. As for the Config Tool I can't get it to work. For now I'm running the game with -noconfigtool.

[ManaTree]

I'm on Windows 7 with an nVidia NVS 320M, the equivalent of an 8700M GT, and I can't get GT to work even with the fixes in this thread.

- If I start it normally, ConfigTool stops working.
- If I do "noconfigtool" and then launch, I hear a lightning strike sound, which I'm guessing is the intro screen. But I don't see anything; there is no application window, even though Steam says I'm in game.
- And then after the sound plays, it just dies.

Please help? I've tried all the fixes in this thread and none are working. I've even repaired my .NET framework.

[Poet|Grotesque]

If you cant see the intro vid, pls check this thread.
http://forum.worldofplayers.de/forum/showthread.php?t=897040

Or edit the config.xml

On Windows 7 / Vista go to
C:\Users\Username\Documents\Grotesque-Tactics\Settings

Windows XP go to:
C:\Documents and Settings\YourPCName\My Documents\Grotesque-Tactics\Settings

edit the config.xml
line 507
DisableIntroVideos="false" change it to DisableIntroVideos="true"

[ManaTree]

I tried both installing ffdshow and disabling intro vids; neither of them fixed the problem. The game won't show the application still. With ffdshow, it's just the same thing as before. With disabling intro vids, well, Steam acts like I'm in the game for a little while and then it just dies. No window, no sound, nothing.

[a27wolf]

Well, I just typed "-noconfigtool" in launch options. Gets rid of the config tool error. It plays the Headup logo video or something, then dies afterwards. I'm guessing the headup video isn't the intro video, as I tried disabling it in the config.xml. The FFDshow certainly improved the crackling sound in the headup logo video, but nothing much else. I already have the current dotnet framework so I don't think that's a problem either.

It'd really suck if I can't get this game to run.

[Poet|Grotesque]

can you edit the graphic resolution in the xml.
line 495
<Resolution Width="1024" Height="768" Hz="60" VSync="true" FullScreen="true" IsWideScreen="false" Format="(4:3)" Adapter="0" />

Try another resolution.

You should also try to update directX to the the latest version.

http://www.microsoft.com/downloads/en/details.aspx?familyid=0CEF8180-E94A-4F56-B157-5AB8109CB4F5&displaylang=en

You get the config tool error when it's not installed.
You also get the error if open Al is not installed.
let me know your status.

[Metal Macavity]

I'm also getting the Config Tool error on attempting to run the game on XP SP3. I've downloaded all the available DirectX and .NET updates from Windows Update as well. My X-Fi sound card drivers support OpenAL and are the latest version.

Hope it gets resolved soon, I wanna try the game! :)

[ManaTree]

can you edit the graphic resolution in the xml.
line 495
<Resolution Width="1024" Height="768" Hz="60" VSync="true" FullScreen="true" IsWideScreen="false" Format="(4:3)" Adapter="0" />

Try another resolution.

You should also try to update directX to the the latest version.

http://www.microsoft.com/downloads/en/details.aspx?familyid=0CEF8180-E94A-4F56-B157-5AB8109CB4F5&displaylang=en

You get the config tool error when it's not installed.
You also get the error if open Al is not installed.
let me know your status.

Oooh that must've been the problem, the resolution. The default was outside of my resolution. ConfigTool still doesn't quite work even with the DX install, but nonetheless, I think I'm able to play the game now (I haven't tried, but I got through the menu at least). Thanks for your patience!

[SojaBird]

Can't even get the config tool to show up.
No error or anything, just steam window popping up sayting it's gonna start the game.
My avatar on the righthand side in the bottom corner turns green as I'm in game.
Though after a couple of seconds it just goes back to the regular blue rectancle and that's all... Nothing more happens. :(

Made a own topic for it, though though I'd just spam here a bit as well :p


Hope it can be fixed soon :(

[JesterJoe]

Can't even get the config tool to show up.
No error or anything, just steam window popping up sayting it's gonna start the game.
My avatar on the righthand side in the bottom corner turns green as I'm in game.
Though after a couple of seconds it just goes back to the regular blue rectancle and that's all... Nothing more happens. :(

Made a own topic for it, though though I'd just spam here a bit as well :p


Hope it can be fixed soon :(

That's what is happening with my Garry's Mod :P

[SojaBird]

That's what is happening with my Garry's Mod :P

So something Steam related?

[Poet|Grotesque]

Ok we try to fix the problem with the config tool.
It's hard because we have no problems on our pcs. It's trial and error.

Now we updated the config tool to Framework 3.5 (before it was 2.0)
Can you extract and replace the configtool.exe and see if something happened?

http://silent-dreams.dyndns.org/~download/ConfigTool.rar

I hope we get a hug! ;) Need feedback!

If you still have this problem. Can you install this DirectX Version
http://www.microsoft.com/downloads/en/details.aspx?familyid=0CEF8180-E94A-4F56-B157-5AB8109CB4F5&displaylang=en
We had some users who solved the problem with this file.

[silentkitty]

I'm still having the same problem. :( Every time I try to start the game up, the ConfigTool crashes, I've never managed to get it to actually open the game.

[Poet|Grotesque]

I'm still having the same problem. :( Every time I try to start the game up, the ConfigTool crashes, I've never managed to get it to actually open the game.

If you still have this problem. Can you install this DirectX Version
http://www.microsoft.com/downloads/en/details.aspx?familyid=0CEF8180-E94A-4F56-B157-5AB8109CB4F5&displaylang=en
We had some users who solved the problem with this file.

[SojaBird]

I got the new ConfigTool and installed the DirectX.
I still can't get anything running, not the Config or anything of the game.
The game just doesn't react at all... :(

What can I do to help me solve this problem?

[Myzery_Clown]

Hi, I'm patiently waiting to try out your game. I've bypassed the config tool issue, and the game loads up. I've edited the config.xml to my liking, but every time I start the game it's still in German. I keep going back and checking the config.xml and I did change the language set to English. This is perplexing me. BTW the German voice acting sounds great... I just don't know enough German to enjoy the story.

[silentkitty]

If you still have this problem. Can you install this DirectX Version
http://www.microsoft.com/downloads/en/details.aspx?familyid=0CEF8180-E94A-4F56-B157-5AB8109CB4F5&displaylang=en
We had some users who solved the problem with this file.

I've installed that version of DirectX, it's still doing the same thing. :( I've also tried changing the resolution, no dice.

[JesterJoe]

So something Steam related?

I have no idea, it might be, but, then again, it might be just bad luck. I just thought I'd let you know in case the fix can't be found.

[Poet|Grotesque]

For all people who have the config tool crash problem, you can do this.
http://forum.worldofplayers.de/forum/showthread.php?t=896917
Download the rar, it start the game directly.
@ Myzery Clown I think you seek in the false directory.
But chk the directory how it described, you can also edit the language there.
Edit the resolution you prefer or take a low resolution first.

Well... we still want to find out what the problem of the config tool on some PC is.
There is no detail button when you have a config tool crash, right?
maybe it still has something to do with admin rights. Another developer has the same tool , I will see if he has another solution.

@SojaBird Your problem seems to be very special because you have no crash. I will go to your own posting and try to help.

[silentkitty]

Well... we still want to find out what the problem of the config tool on some PC is.
There is no detail button when you have a config tool crash, right?


The no config tool seems to have worked for me, thank you. :D

There is an error report when it crashes, would you like me to paste it here?

[Poet|Grotesque]

Better you send it to me to contact@silentdreams.de

thx! :)