DON'T BUY IT - IT DOESN'T WORK

[DirtyDevin]

If you have a 400 series Nvidia card this game WILL NOT WORK

- Also there is a random problem with some of the 64-bit operating systems giving the Escape Error (basically the escape key does nothing so you have to 3-finger salute and end task.


For the Nvidia 400 series cards - The game will be unplayable after the first puzzle. Can't escape, can't solve the 2nd puzzle, can't continue the game.

Here's the part that really steams me (no pun intended)

There is no fix, they have known about it for over 6 months and still haven't fixed it. They claim only 2% of players have this configuration/video card set up so it isn't worth fixing.

Don't buy it please. Keep your money and don't let those fools get a dime.

Love you steam, hate you Telltale games - as I'm sure they have banned my account from their forums by now.

[EDG]

I have a 64-bit OS (windows 7) and it worked fine, with no problems.

[DirtyDevin]

Sorry - It is just sometimes on the 64 bit systems....but EVERY machine with Nvidia 400 series video card affected.

Here's their thread on their forums to show how long and rediculous it has been going on

http://www.telltalegames.com/forums/showthread.php?t=17891&page=10

[EDG]

So it's an ongoing problem. People should familiarise themselves with it and not buy the game if they have an affected video card until the problem is fixed.

Meanwhile, everyone else can and should buy it, because it's a great little game.

[Marsbergen]

Yeah, the name was a bit of a turnoff for me initially. It didn't seem to catch me. But after watching the surreal intro, I was hooked.

[Fraxcat]

No, if it's a KNOWN problem, it should've been posted on the indie bundle listing.

It wasn't. Neither was it posted when this game was included in the Humble Indie Bundle. I've now bought this game twice (Didn't feel so bad about the second time since I was cheap on the HIB...) and I'm just getting around to playing it...

Or wait, I'm NOT, because I have a GTX 460. F--K!


So it's an ongoing problem. People should familiarise themselves with it and not buy the game if they have an affected video card until the problem is fixed.

Meanwhile, everyone else can and should buy it, because it's a great little game.

[Spidery_Yoda]

I have a 64-bit OS (windows 7) and it worked fine, with no problems.

Same here.

Been quite enjoying it actually.

[T@F]

win 7 64bit and esc don't work for me.

No way can I quit the game,that is just plain stupid and needs a fix.
The devs needs to stop being lazy and fix it.otherwise it will affect there future games.

If this game did not come in a pack i'm sure i would have wanted my money back,as the game is tec broken,I would be entitled to get my money back.

[Goteki-45]

Beat the game on Win 7 x64 and loved every minute of it :)

win 7 64bit and esc don't work for me.

No way can I quit the game,that is just plain stupid and needs a fix.
The devs needs to stop being lazy and fix it.otherwise it will affect there future games.

If this game did not come in a pack i'm sure i would have wanted my money back,as the game is tec broken,I would be entitled to get my money back.

Play until reaching the inn (if I recall correctly) and a folder with a puzzle piece should appear in the top left corner. Clicking this gives you the option to go to the menu and quit the game.

[c1cc10]

SHAME ON YOU TELLTALE. SHAME ON YOU.
I will tell to all my friend to not buy this crap.

[theBloodShed]

Meanwhile, everyone else can and should buy it, because it's a great little game.
Here's the problem with that logic...

Telltale will continue ignoring the problem since they've already decided the users affected are simply "a small portion" (quoted from their forum response).

We're talking about a bug that literally breaks the game right at the very beginning and they've failed to put any effort toward fixing it after nearly five months. There is simply no excuse for that.

Rewarding developers that obviously have bad customer care means they have no motivation to improve. Next time, you may find that that their game-breaking bug actually does affect you.

[EDG]

Sure, they're taking their time fixing it. But whatever the reasons, it is a known problem with a specific kind of video card. If you don't have that card, you won't have that problem - so actually there's no problem with my logic at all. If you are "everyone else" and you like puzzle games, then I think it's well worth getting.

Your logic on the other hand is somewhat flawed. Every game has bugs in it, does that mean that nobody should buy any game until they're all fixed? Of course not. It's absolutely nothing to do with "rewarding developers" for "bad customer care", unless you feel that it's wrong to buy any game that has ever been released with any bugs (if so, I suggest you stop buying games. And books with misprints. And CDs or DVDs with bad pressings).

If your card is compatible and you like this kind of game then there's nothing stopping you from buying and enjoying the game.

[Greenagainn!]

Sure, they're taking their time fixing it. But whatever the reasons, it is a known problem with a specific kind of video card. If you don't have that card, you won't have that problem - so actually there's no problem with my logic at all. If you are "everyone else" and you like puzzle games, then I think it's well worth getting.

Your logic on the other hand is somewhat flawed. Every game has bugs in it, does that mean that nobody should buy any game until they're all fixed? Of course not. It's absolutely nothing to do with "rewarding developers" for "bad customer care", unless you feel that it's wrong to buy any game that has ever been released with any bugs (if so, I suggest you stop buying games. And books with misprints. And CDs or DVDs with bad pressings).

If your card is compatible and you like this kind of game then there's nothing stopping you from buying and enjoying the game.

QFT.

5char?

[theBloodShed]

Your logic on the other hand is somewhat flawed. Every game has bugs in it, does that mean that nobody should buy any game until they're all fixed? Of course not.Are you being serious?

There's quite a difference in severity between the typical game bug and an issue that renders the game completely useless to paying customers. Even that is perfectly understandable if not for the fact that this, as you've also pointed out, has been a known issue for five months with no sign of being corrected. Further compounded by the fact that Telltale has made no warning about it. Based on your argument, I take it you expect that everyone should spend several hours researching forums for every piece of software they buy; just to ensure they do not waste their money.

As you quite obviously missed the point, it has everything to do with rewarding a company that mishandles its customers. Again, there's no excuse for a game-breaking bug to be ignored for five months. It's ridiculous for you to suggest it. To actually encourage more people to support this software and possibly fall victim to throwing away their money is equally nonsense.

[c1cc10]

Sure, they're taking their time fixing it. But whatever the reasons, it is a known problem with a specific kind of video card. If you don't have that card, you won't have that problem - so actually there's no problem with my logic at all. If you are "everyone else" and you like puzzle games, then I think it's well worth getting.

Your logic on the other hand is somewhat flawed. Every game has bugs in it, does that mean that nobody should buy any game until they're all fixed? Of course not. It's absolutely nothing to do with "rewarding developers" for "bad customer care", unless you feel that it's wrong to buy any game that has ever been released with any bugs (if so, I suggest you stop buying games. And books with misprints. And CDs or DVDs with bad pressings).

If your card is compatible and you like this kind of game then there's nothing stopping you from buying and enjoying the game.

In system requirments there's not any advice about nvidia 4xx compatibility issue, so shut up and let us whining in peace.

[ch0]

Nice deceiving, sensationalist headline.

[wobbles]

Nice deceiving, sensationalist headline.

Doesn't really seem that way to me. For anyone with a 400 series card it's perfectly true.

Disappointing.

[muthsera666]

I bought the game, and I will continue to support Telltale because they make fun games.

[Marsbergen]

Indeed. The game runs great for me, and I am enjoying the game a lot.

[Skylants]

I bought the Indie Story Pack and have just got around to playing Puzzle Agent.

I own a GTX460...

FFFFFFFFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUU-

If they're not gonna fix it the least they can do is warn us about it! Ridiculous customer service from Telltale.

Their website isn't responding to me so I can't even tell them directly how I feel.

[I Like Ponies]

Doesn't work with my 460, this is disgusting. Original bug reports regarding this issue date back half a year ago. You have to be effing kidding me.

[T@F]

New update out that fixes it.
So now enjoy the game :D

[c1cc10]

Oooooooooh thanks god, finally I can enjoy this amazing game^^

[DoctorHeadcrab]

el oh el?

[StolenVex]

I have a 400 series card that I recently purchased. This game WAS broken, and it is fixed now. If you were worried, because you had a 400 series card, as far as I know you should be good now.

I had a job doing programming for awhile until I completely changed careers, and I must say I understand how hard the process of fixing bugs can be sometimes. Without getting into it, I would implore anyone like DirtyDevin to offer up more respect and forgiveness to small software companies trying to offer their support and fix problems like these. They did not ignore you, or take your money and run. That is more than can be said for many other entities in the world.

Personally, I am happy to see them take the time to fix something right the first time, as opposed to getting 6gb patches for a game because a "patch" broke the game completely, for everyone. For example... Ranger Pack for Metro 2033 anyone? [Not that I don't like Metro 2033... but really... a patch that makes the game unplayable...?? How did that get out of QC?]

[EDG]

Further compounded by the fact that Telltale has made no warning about it. Based on your argument, I take it you expect that everyone should spend several hours researching forums for every piece of software they buy; just to ensure they do not waste their money.

Why not? People don't buy cars or computers without doing some research. It's known that some computer games have issues, so why not do some research beforehand?

As you quite obviously missed the point, it has everything to do with rewarding a company that mishandles its customers.

Yes, I know that's the point you were making. Problem is, your point is wrong.

[sarcacid]

It wasn't. Neither was it posted when this game was included in the Humble Indie Bundle. I've now bought this game twice (Didn't feel so bad about the second time since I was cheap on the HIB...) and I'm just getting around to playing it...

Or wait, I'm NOT, because I have a GTX 460. F--K!

What are you talking about? This game wasn't a part of the Humble Indie Bundle.

[Me2nice]

What are you talking about? This game wasn't a part of the Humble Indie Bundle.

He may have had the title wrong, but it was part of an Indie pack during the Thanksgiving weekend sales. I know because I bought it then as part of a puzzle pack.