Unplayable unstartable shame on steam

[Shadowdragon77]

:confused::eek::o Really Steam im a long time many years or decades Fanboy but Breach hits it and pummels it down the game after 4 reinstalls dosent start nor does it do anything but say cannot start.
Please refund me the billing i followed the hints of the forum but nothing helps im really deep dissapointed and i want my money back .

[Spocom]

All sales are final and non-refundable. If you have a complaint you can contact steam support, as posting this here is breaking the rules.

[Exetus]

How about you stop being a HLM and ask someone for assistance?

1. Turn off AA
2. Delete the physx dll files in the install directory
3. If using SLI enable 1 for game only and 2nd for physx only.

If needed then uninstall the physx software completely and reinstall from NVidia

Bet problem solved, was that worth a crying fit?

ALSO...

SHAME ON STEAM FOR SELLING GAMES? THEY DONT QC EVERYONES GAMES, ONLY OFFER THEM UP FOR PLAYERS...

LORD

[Bozebo]

All sales are final and non-refundable.

NOT true, depending on where in the world you live and if you have clocked a number of hours in the game or not.

[Exetus]

NOT true, depending on where in the world you live and if you have clocked a number of hours in the game or not.

In steam EULA you agreed, don't tell him charge-back unless he wants his account shutdown

[bobsbarricades]

How about you stop being a HLM and ask someone for assistance?

1. Turn off AA
2. Delete the physx dll files in the install directory
3. If using SLI enable 1 for game only and 2nd for physx only.

If needed then uninstall the physx software completely and reinstall from NVidia

Bet problem solved, was that worth a crying fit?

ALSO...

SHAME ON STEAM FOR SELLING GAMES? THEY DONT QC EVERYONES GAMES, ONLY OFFER THEM UP FOR PLAYERS...

LORD

Actually the do qc all games on stea. Look at the website.

[Bozebo]

In steam EULA you agreed, don't tell him charge-back unless he wants his account shutdown

the EULA doesn't overwrite the law (mainly the sale and supply of goods act 1994 in the UK anyway (http://www.thetechgame.com/News/article/sid=1263.html)). If a game has too many bugs it may not be fit for purpose and the consumer has a right for a refund because they have been sold a broken product - valve cannot change that, it is the law (as i said it depends on the country though of course - I know the EU has some things relating to it and the States will too probably).

in this case though it is probably something user-specific, but i heard breach has a whole load of other issues anyway (console port) hence why I am on this forum to check before I buy it.

[Garrett2112]

How about you stop being a HLM and ask someone for assistance?

1. Turn off AA
2. Delete the physx dll files in the install directory
3. If using SLI enable 1 for game only and 2nd for physx only.

If needed then uninstall the physx software completely and reinstall from NVidia
Didn't work for me & game will not start (got it to run once) & just immediately get the "Breach has stopped working" message...

To not even try and start IMO is a major QA issue - not a bug...

p.s. also tried reinstalling it - same issue...

[Zukabazuka]

Its not like we can help you when we don't have info to go on. Post your PC specs and such.

And Bozebo, please stop saying the rules of the country overwrites the one that says on the EULA, if that where true almost every company that would sign any of those would abuse it to hell. He signed a deal with steam and that one stays. If he does a charge back his account will be disabled. Oh and refund does not account for programs bought online, on CDs or DVDs or any other type of digital sale.

When you uninstall drivers from the CP it doesn't always take everyone with it, your best bet is to download Driversweeper and find any driver after you uninstalled the drivers.

[Cloud8521]

the EULA doesn't overwrite the law (mainly the sale and supply of goods act 1994 in the UK anyway (http://www.thetechgame.com/News/article/sid=1263.html)). If a game has too many bugs it may not be fit for purpose and the consumer has a right for a refund because they have been sold a broken product - valve cannot change that, it is the law (as i said it depends on the country though of course - I know the EU has some things relating to it and the States will too probably).

in this case though it is probably something user-specific, but i heard breach has a whole load of other issues anyway (console port) hence why I am on this forum to check before I buy it.

UK law does not apply to steam which has a base in the US.

that's why you pay in USD

[lysiu]

they released a patch today i think so maybe its fixed already

[SnakeDiver]

Actually the do qc all games on stea. Look at the website.

Link to this statement?

Steam doesn't do a quality control on games, that's the developer's responsibility. It's like blaming GameStop for selling a buggy game.

So, if you have a link that says "Steam does Quality Assurance on all products distributed on the platform", then please post it and I'll eat my words.

Until then, the publisher/developer is solely responsible for identifying bugs and resolving them before launch. Be mad at them.

[Bozebo]

I am sure I have heard somewhere before about people getting refunds for games they were unable to launch or games they chose not to launch (though sometimes steam manages to log play time because the exe is being run). This may apply to the OP, but it isn't the same as the whole buggy game issue.

Valve have content servers in the UK and they also pay UK/EU VAT for importing/retailing merchandise (digital in this case but it makes no difference to some laws *cough* sale of goods act *cough*) which means they want to be a part of the UK consumer base and therefore they agree to UK law and have to abide by it for all their UK customers (there are similar EU things which you will see dotted about in the steam terms - if valve only had to abide by US law there would be no mention of the EU in the terms). A company must abide by laws in all the countries it operates not just where it is based or a country can do what they want in regards to that company offering services (think about google and china)

Hypothetically, what if valve were based in a country where malware propagation was legal and they retailed software containing spyware/adware to countries where it isn't - would they be breaking the law in those countries? If I go abroad and do something that is illegal there but legal in the UK I am still breaking the law.

Granted, digital refunds are quite rare because of the legal grey areas regarding what is actually "fit for purpse". But something along the lines of buggy software where the bugs cause the purpose of the software to be watered down or unachievable (ie, when bugs make a game unenjoyable or it won't run properly) means that the software is not fit for purpose and is therefore refundable - fact. Valve can dispute that if they want, but it still applies (albeit from a law which was written up without the expectation that it would cover digital media).

Oh and refund does not account for programs bought online, on CDs or DVDs or any other type of digital sale.
You are thinking of distance selling returns (where people actually can get them refunded, provided they are still sealed) not the sale of goods act which covers every sale of every product to the UK market - the product must be fit for purpose and that does apply to software not just physical goods.

Hypothetically again: If I wanted to get a refund for a game I bought on steam and I claimed it was not fit for purpose (havn't had any experiences bad enough to warrant an attempt) the consumer advice bureaux would investigate, regardless of what valve's terms say or don't say. Of course if valve wanted to suspend my account there would be nothing stopping them - but the refund would be legally inforced. Valve do have a contract with the account holder (the eula) but they also have other bodies to deal with which can easily have conflicting terms.

Far too off topic now anyway. I have already decided I won't buy breach yet so I have nothing to worry about and nothing else productive to add.

[i_2_i]

if the game crashes (wont start) then go to the windows application / system event log look for the error and post all the detail here and let people help you...

i have the game and it runs great. i have setup a dedicated server and i am constantly asking people how it is running on my server and they say great.

so for all the people having trouble getting the game to run its about finding out what the problem is and fixing it...

one thing you can do is try manually installing directx / physx that comes with the game.. ive heard that helps. also try manually installing vc 2008 runtime.

for all the people having lag issues. ok it can be that your computer cant handle physx, also most likely it can be that you are playing on a p2p game where the person hosting the game is also running the game and their computer cant handle it. try to join a dedicated server, their are a few, right now its hard to know if you are joining a dedicated server or a p2p server, most are p2p... like i said their are only a handful of dedicated server. just wait there will me more a number of companies are working to get them running. it was only yesterday that we finally got a dedicated server that does not require steam and it still is very primitive and expensive to run cause you can right now only have a single instance of the game running per server and the game is very cpu intensive so you can't really host more than a single instance per server and that is very expensive thing to do just to support 16 players... so you spend $150-$300/m just to host a game you can't event get $16/m... the finance just don't make sense... or you have your spend $1000 server and $100/m for internet connection and you still can't make more than $16/m on it... they are working on it... remember this is an indie company and this is their first 3d game... anyways soon there will be a number of company offering servers to rent... and then you will find more and more dedicated servers that hopefully won't lag... ;) i know mine don't everyone tells me...

good luck and let us know how it goes

[zN8]

Try to install/re-install PhysX software:
http://www.nvidia.com/object/physx-9.10.0513-driver.html

If the game is still crashing after installing/re-installing that, please send an email to support@atomic.com with your directX diagnostic and brief description of what is happening.

For DirectX diagnostic, go to the Start Menu > Type in DXDIAG > Save All Information. Attach that to an e-mail.

[xbigdrock]

You need to unintall the physx drivers if you have updated to the new Jan Nvidia graphics drivers. You do not need to uninstall the graphics drivers, just the physx ones. The roll back to the older ones.

http://www.nvidia.com/object/physx-9.10.0513-driver.html

The game does not currently work with the latest release of physx drivers but they are working on it. I had this same problem and this is the fix.

[tzahranul]

Let us end the discussion! I for example got a refund for the Half Life Anthology only by asking so you can't know what's going to happen if you don't try!