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jrtolson
02-20-2011, 05:04 PM
Im so annoyed at this so if anyone can help, thankyou in advance..

ok i have several steam games, i bought them brand new so i have no problems registering them..

however during the christmas period my little 13 old brother went into a game store and bought me Medieval total war as a present, but not having alot of money he bought me it at a reduced price from the Game trade in shelf..

Now the problem i have is when i try and register the product key, steam pops up a window with "duplicate product code"

how do i get round this? i own a 100% genuine, legal copy of the game and i cannot play it? when i click on "transfer key" it then says stuff about about box and cd scans? and reciepts? i only see the kid twice a year if that?

does anyone know how to bypass steam altogether so i can atleast play the game?

DTKT
02-20-2011, 05:06 PM
I dont think you even need Steam to play Total War. It's not a Steamworks game.

Nekomancer
02-20-2011, 05:11 PM
CD key reset processes are only possible if you can provide proof that you are the first owner of that game. Receipts of second hand stores are not eligible.

I would return the game and tell the shop that games that require Steam can't be resold.

Sure, you own a copy of the game, but you don't own the license that's needed to play the game, that is still by the original buyer and can't be transfered.

Zorlac
02-20-2011, 05:23 PM
I dont think you even need Steam to play Total War. It's not a Steamworks game.

Empire and napoleon require steam activation.

hollykryten
02-20-2011, 05:43 PM
I dont think you even need Steam to play Total War. It's not a Steamworks game.

Wrong. Total War games are Steamworks games.

hollykryten
02-20-2011, 05:45 PM
Empire and napoleon require steam activation.

Yeah even Rome Total War requires steam activation. All of the Total War games do.

Rappi
02-20-2011, 05:46 PM
Wrong. Total War games are Steamworks games. Wrong. Empire and Napoleon are the only total war games out right now that are steamworks. All others cannot be registered onto steam

hollykryten
02-20-2011, 05:48 PM
CD key reset processes are only possible if you can provide proof that you are the first owner of that game. Receipts of second hand stores are not eligible.

I would return the game and tell the shop that games that require Steam can't be resold.

Sure, you own a copy of the game, but you don't own the license that's needed to play the game, that is still by the original buyer and can't be transfered.

I thought he would just need to provide proof of purchase which he should have if it was bought from a game shop. The person who previously had it activated on his account would probably get his account disabled though.

DTKT
02-20-2011, 05:48 PM
Wrong. Empire and Napoleon are the only total war games out right now that are steamworks. All others cannot be registered onto steam

Pretty much this.

The OP seems to be talking about Total War 2, which to the best of my knowledge, doesnt require Steam to play.

hollykryten
02-20-2011, 05:50 PM
Wrong. Empire and Napoleon are the only total war games out right now that are steamworks. All others cannot be registered onto steam

Not quite. Take this for example. All of the past and current Total War games are Steamworks

http://www.greenmangaming.com/games/rome-total-war-gold-edition/

http://www.greenmangaming.com/games/medieval-ii-total-war-gold-edition/

http://www.greenmangaming.com/games/total-wartm-shogun-2/

Rappi
02-20-2011, 05:50 PM
I thought he would just need to provide proof of purchase which he should have if it was bought from a game shop. The person who previously had it activated on his account would probably get his account disabled though.
Wrong again. The key is forever tied to the first account it is registered in. You cannot change CD-keys at all.

hollykryten
02-20-2011, 05:51 PM
Pretty much this.

The OP seems to be talking about Total War 2, which to the best of my knowledge, doesnt require Steam to play.

Total War 2 requires Steam to activate and play.

http://www.greenmangaming.com/games/total-wartm-shogun-2/

sciss0rz
02-20-2011, 05:52 PM
Total War 2 requires Steam to activate and play.

http://www.greenmangaming.com/games/total-wartm-shogun-2/

Medieval II: Total War and Total War: Shogun 2 are not the same game.

hollykryten
02-20-2011, 05:54 PM
Medieval II: Total War and Total War: Shogun 2 are not the same game.

In any case every Total War game requires Steam. So the OP has no other recourse other then to contact Steam support and see what can be done about it.

Rappi
02-20-2011, 05:54 PM
Total War 2 requires Steam to activate and play.

http://www.greenmangaming.com/games/total-wartm-shogun-2/

Total war 2 is not shogun 2. Shogun, Medieval, and Rome were out before steam was open to third party so they could not have been steam works games, seeing how steam works was not out at the time of release. Shogun 2 is steam works and it isn't even out yet. I'm not 100% sure on Medieval 2 but I'm almost sure it wasn't a steam works game. I do not believe steam works was out in 2005

sciss0rz
02-20-2011, 05:56 PM
In any case every Total War game requires Steam. So the OP has no other resource other then to contact Steam support and see what can be done about it.

No they do not. You seem to believe that one version requiring Steam makes a game Steamworks. That is not true. Retail keys of older Total War games do not require Steam and cannot be activated on Steam. Don't spread wrong information.

jrtolson
02-20-2011, 05:56 PM
sorry the game is Empire: Total war (my bad)...

anyway? after spending ages looking at other forums and looking for keygens and cracks (which i would not like to use or install on my machine) and other ways round this, im coming to the conclusion that i may aswell throw my retail copy in the bin.. as it seems it is useless...

im very dissapointed, not with the fact i cannot play the game. but in steam and the way it deals with users and product keys.. i have never really thought of it till now, however it seems like one big money making scamm, as it seems to have killed off the second hand gaming market, forcing everyone to buy new copies..

i used to like steam, but i guess i just learned the hard way wot steam and others (impulse) etc are all about...

bah, sorry for the negative rant.. i fancied having a go at that game.. cheers for the help anyways :-)

Rappi
02-20-2011, 05:56 PM
Total War 2 requires Steam to activate and play.

http://www.greenmangaming.com/games/total-wartm-shogun-2/

I do not know why green man gaming is saying that. But i can verify rome total war does not need steam to run and now that i think of it, i know for a fact that medieval 2 doesnt as well.

Rappi
02-20-2011, 05:57 PM
sorry the game is Empire: Total war (my bad)...

anyway? after spending ages looking at other forums and looking for keygens and cracks (which i would not like to use or install on my machine) and other ways round this, im coming to the conclusion that i may aswell throw my retail copy in the bin.. as it seems it is useless...

im very dissapointed, not with the fact i cannot play the game. but in steam and the way it deals with users and product keys.. i have never really thought of it till now, however it seems like one big money making scamm, as it seems to have killed off the second hand gaming market, forcing everyone to buy new copies..

i used to like steam, but i guess i just learned the hard way wot steam and others (impulse) etc are all about...

bah, sorry for the negative rant.. i fancied having a go at that game.. cheers for the help anyways :-)
Steam is not the first time this has happened. But i can understand your anger. Just remember to not buy seccond hand :D

hollykryten
02-20-2011, 05:59 PM
Total war 2 is not shogun 2. Shogun, Medieval, and Rome were out before steam was open to third party so they could not have been steam works games, seeing how steam works was not out at the time of release. Shogun 2 is steam works and it isn't even out yet. I'm not 100% sure on Medieval 2 but I'm almost sure it wasn't a steam works game. I do not believe steam works was out in 2005

Green Man Gaming must be wrong then.

Dreadjaws
02-20-2011, 06:08 PM
Not quite. Take this for example. All of the past and current Total War games are Steamworks

http://www.greenmangaming.com/games/rome-total-war-gold-edition/

http://www.greenmangaming.com/games/medieval-ii-total-war-gold-edition/

http://www.greenmangaming.com/games/total-wartm-shogun-2/

According to Steam Support (https://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601) only Empire and Napoleon can be registered through Steam. I purchased Rome: Total War - Gold Edition in D2D months ago and played it without ever having to register it on Steam.

DTKT
02-20-2011, 06:13 PM
Yep, Empire requires Steam. What probably happened is that previous box was already registered to Steam.

The best thing to do would be to return the box for a refund and buy it new or directly on Steam.

LesMoore
02-20-2011, 06:14 PM
Steam does not provide 3rd party support for games....

Check here: Try this Faq about 3rd party games (https://support.steampowered.com/kb_article.php?ref=5806-YFG)

TimM
02-20-2011, 06:18 PM
Yeah even Rome Total War requires steam activation. All of the Total War games do.

Wrong, Total war does not require Steam. I have all the total war games retail non steam versions. Only Empire and Napoleon requires Steam. Not the others.

If you buy them in the steam version then yes, they do require Steam but you can get them without.

Steam versions of these games came much later.

Aetius
02-20-2011, 08:26 PM
sorry the game is Empire: Total war (my bad)...

Haha you inadvertently started a war.

Take the game back. It is actually illegal for the games store to sell a used Steam game. A 'used' Steam game infers that the CD key has been used and so locked to another account and so the game may not be resold.

If the game store doesn't accept a refund (which I'm 99% sure they will) then just explain to them that selling used Steam games is illegal etc.

Don't worry, you can buy the Empire AND Napoleon Total War bundle with 20% off from Direct2Drive http://www.direct2drive.com/. It's $40 for me in Australia but assuming you are in the USA, it think it should only be about $20?

phillipjfry6
02-20-2011, 08:31 PM
https://support.steampowered.com/kb_article.php?ref=1673-IDGK-4694

Reset the CD Key to your account.

slingsrat
02-20-2011, 08:43 PM
https://support.steampowered.com/kb_article.php?ref=1673-IDGK-4694

Reset the CD Key to your account.

This is only for new games. If you buy a game second hand, none of that money finds its way to the developers or distributors. The makers want everyone who buys the game to pay them for it. It's fair enough I suppose,

Swordman5
02-20-2011, 11:01 PM
https://support.steampowered.com/kb_article.php?ref=1673-IDGK-4694

Reset the CD Key to your account.

Note: We do not accept receipts from online auction websites or used software vendors. If you do not provide a valid purchase receipt, Valve will not be able to transfer the CD Key.Looks like his only option is to deal with the store who sold it to him.

Draek
02-20-2011, 11:28 PM
A quick and handy guide to the Total War series, in order of appearance:

- Shogun: Total War - is not available on Steam.
- Medieval: Total War - is not available on Steam.
- Rome: Total War - is available on Steam, retail versions do not use it.
- Medieval II: Total War - is available on Steam, retail versions do not use it.
- Empire: Total War - is available on Steam, retail versions require it.
- Total War: Shogun 2 - will be available on Steam, retail versions will require it.

Spin-offs (Alexander, Kingdoms and Napoleon AFAIK) are in the same situation as their parent games.

Somehow, though, given the OP's recount of the situation I imagine he made a mistake and meant he had either Empire: Total War or Napoleon rather than either Medieval or Medieval II, in which case his only recourse is getting a hold of as much material as he can that proves he's the legit owner, contact Steam support and pray for a miracle, as I don't think they look too kindly upon the used market, but YMMV on that as I'm going merely by third-party accounts on the matter.

Jagged Tooth
02-21-2011, 12:18 AM
Take the game back to the store and demand a full refund. They sold your brother a defective product.

amcdermo
02-21-2011, 09:46 AM
There pretty much is no second hand market anymore for PC. Not for recent titles anyway. Even if a game doesn't use Steamworks it has a key which once used is verified/registered online and tied to you. It sucks but pc games are also cheaper than console games which you can trade in.

The problem is the brother of the op didn't know that some shops are behind the times and don't realise the games are worthless now. Nor did he realise himself second hand PC games are a gamble. The shops could be selling it innocently but there's people who sell mmorpg games second hand who must know the buyer is getting shafted.

Like the guy above me says take it back to the shop. Good luck.