Crash bugs

[JohannesAspeby]

If you experience a crash bug, please do the following:

EDIT:

Checklist before posting here:

Does your system meet the requirements for the game? If not, buy new hardware ;)
Update your drivers


If it still crashes, try to do the following:

Are you running Windows 7 64-bit? Try running the game in compability mode for xp-sp 3 and run it as an administrator.
Verify the integrity of the game cache. Right click on Sanctum in libary
- Go to properties and then the local files tab
- Then verfiy integtrity of game cache.
- Redownload if needed.


If it still crashes:

run dxdiag, windowsbutton + r if you run Windows 7. start->run on XP. Save information and open pastebin.com and paste the info.
Go to %currentuser%\Documents\My Games\Sanctum\SanctumGame\Logs and copy the info in the most recent log-file and paste that in pastebin.com as well.


Supply us with both links so we have something to work with. :)

[Yanahma]

I bought this game a few days ago and I've yet to get it able to work. When I start it up I just get the splash screen, a pause of a few seconds, then a black box and a crash message. My specs:

Windows Vista SP2
ATi Radeon X1300
2GB RAM
1.86 GHz Dual Core CPU

I know it isn't much, but it has played much more demanding games than this in the past. Any idea what might be the problem?

[Rufus Tronde]

I bought this game a few days ago and I've yet to get it able to work. When I start it up I just get the splash screen, a pause of a few seconds, then a black box and a crash message. My specs:

Windows Vista SP2
ATi Radeon X1300
2GB RAM
1.86 GHz Dual Core CPU

I know it isn't much, but it has played much more demanding games than this in the past. Any idea what might be the problem?
Try opening the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

As Nekomancer pointed out, the computer does not meet the system requirements for Sanctum, and you may experience some slight performance issues, but we still hope the game will run on your computer and that you will enjoy it. Hope this helps.

[Yanahma]

Try opening the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

As Nekomancer pointed out, the computer does not meet the system requirements for Sanctum, and you may experience some slight performance issues, but we still hope the game will run on your computer and that you will enjoy it. Hope this helps.

Thanks, this seems to have worked. After adjusting some of the graphics settings I can play the game lag-free. I really enjoyed my first game, even though I got absolutely demolished >.<

Thanks again!

[fahdiz]

Try opening the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

As Nekomancer pointed out, the computer does not meet the system requirements for Sanctum, and you may experience some slight performance issues, but we still hope the game will run on your computer and that you will enjoy it. Hope this helps.

This worked for me as well. Thank you!!

[Heiwashin]

I bought the game but it causes system locks :( e6600 hd4850 4gb ram, i can play fine for a few minutes but then the entire system locks.

[Tanquen]

Random (BSOD) crashing with AMD 5970 and their 11.2 drivers. 8G RAM, Windows 7 64bit. Thinking of loading the 11.3 AMD driver that just came out but I don’t think it would help.

I also get a black screen at first and hear sounds but don’t see anything until the Unreal logo.

[Eraos]

I have successfully played Sanctum on this system, a day or two ago. Now when I try to launch it, it fails though -- crashes on startup.

Screenshot: http://imgur.com/5hxSW


Crash Problem Signature:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ShippingPC-SanctumGame.exe
Application Version: 0.0.0.0
Application Timestamp: 4d95cb93
Fault Module Name: XAudio2_7.dll
Fault Module Version: 9.29.1962.0
Fault Module Timestamp: 4c0641e5
Exception Code: c0000005
Exception Offset: 0002526c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: be76
Additional Information 2: be76da3b6503774e5c2ab3c89b31bd44
Additional Information 3: 5075
Additional Information 4: 507557b4663d07f7f930d3e2acccea49

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Pertinent Hardware Details (let me know if you need more):
CPU: Intel Core i5 760
Motherboard: ASUS P7P55D-E
RAM: 8GB Dual-Channel DDR3
Graphic Card: (ATI) XFX 6950 800M 2GB DDR5

[TheAweDude]

I cannot get Sanctum to run at all. It opens, has the Sanctum window, gets tot he Coffee Stain logo, then quits.
I have
Windows 7 x64 bit
12.0 GB of RAM
Intel(R) Core(TM i7 CPU 920 @ 2.67 GHz
NVIDIA Quadro 2000 graphics card

Help plox

[Shuradark]

I have a bug similar to page 8 where I am now completely unable to even enter the game. Upon startup windows detects something causing the game not to function correctly and gives no other option but to close it. All other games on Steam are working fine.

I have had Sanctum run just fine on my system, just up until a 600mb update a day ago.

System specs.

Intel(R) Core(TM) i7 CPU 930 @ 2.8GHz
6GB of RAM
64 Bit Windows 7 Professional
2 x NVIDIA Geforce GTS 250

[Yugiwill100]

Hello, Myself and a friend have been attempting to play Sanctum but to no avail. I skimmed through the 12 page's prior to this and didn't see anything related to this bug.

Basically what is occurring is anywhere between 15 minutes to 90 minute's of game-play the computer itself will randomly without warning do a hard reboot. We both ensured our video driver's are up to date, and using PC Wizard ruled out the possibility of overheating.

Dxdiag text Document: http://www.megaupload.com/?d=P7ZCX401

Sanctum Crash log: http://www.megaupload.com/?d=77V2667S

If you require more information, please let me know and I'll try my best to provide it within a timely manner.

Thank you in advance.

[Yugiwill100]

We'll check into it and hope for a quick fix :)
But here is what I think:
Since it takes a different amount of time before it decides to reboot it does sound like overheating. Your computer is very good and Sanctum should run as smooth as it gets. How's your power supply? Could also be some kind of hard-drive error. All in all it's probably an issue with your hardware :(


I know for a fact that it is not lack of power for any of my equipment since I am using a Ultra X3 1600-Watt Power Supply, and my friend is using the newer Ultra X4 1600-Watt Power Supply.

As for overheating I played another game using 2 temperature monitoring programs PC WIzard and RealTemp and only my GPU 1 was remotely close to the shutdown temperature of 105C, which was running at 89C at its highest just seconds before system power down.

Also to rule out conflict with hardware, myself and my friend's only matching hardware aside from OS, is our motherboards. Everything else we have hardware wise is different, although video chipset is the same, but factory spec'ed differently.

Friends DxDiag: http://www.megaupload.com/?d=GG4A72U0

My DxDiag: http://www.megaupload.com/?d=VWCG2GIK

Also I should note that late last night after I posted, I tried playing another game, this time setting window mode, and disabling my second screen, I was able to play for about 2 hour's, before a complete system lock, resulting in me having to hard crash my computer. While the test just prior to this post (less then 10 minutes ago), left second screen on and crashed within 15 minute's. Not sure how relevant that information is, but stating it anyway.

PS: Also forgot to mention in my post that my friend is able to resume single player campaign map's. I can not. Whenever I click resume on single player, I get a infinite loading screen.

PPS: Also the first crash didnt touch my desktop, but the last 2 crash's have completely scrambled my desktop, although I presume that is mainly due to the fact I have it in window mode now at the resolution of 1680x1050, while my desktop resolution for both screen's are 1900x1200.

[ShadowOrigin]

Overheating GPU

Have you tried enabling v-sync? I know in some other games that when your specs are far and beyond what the game requires, the GPU tends to overwork itself. Turning v-sync on keeps this from happening since it's only belting out 60 FPS instead of climbing to whatever its maximum is.

This could likely still be resolved on the developer's end as well, of course. Simply throwing this out because I've had this issue with at least one other title recently, League of Legends, and remember having it for some in the past as well.

[TheAweDude]

Just an update to my problem, unable to get past splash screen:

For some reason, I can play the demo fine. My pastebin is http://pastebin.com/fx5ZPAA9.

[DimLimeLight]

Hello, Myself and a friend have been attempting to play Sanctum but to no avail. I skimmed through the 12 page's prior to this and didn't see anything related to this bug.

Basically what is occurring is anywhere between 15 minutes to 90 minute's of game-play the computer itself will randomly without warning do a hard reboot. We both ensured our video driver's are up to date, and using PC Wizard ruled out the possibility of overheating.

Dxdiag text Document: http://www.megaupload.com/?d=P7ZCX401

Sanctum Crash log: http://www.megaupload.com/?d=77V2667S

If you require more information, please let me know and I'll try my best to provide it within a timely manner.

Thank you in advance.


I am having the same problem as these two people.\
The time of crash is not consistant, but it is happening after less play time each time.
The last time I started the game, this happened after just 1min of starting the game. I get a hard reboot without fail every time. Note that even when I click restart on my computer it does not power down for the short time most do. It remains constantly powered. And this game somehow makes my computer power down and then restart into the improper shutdown screen. I have played the game for around 1 hour according to steam...while experiencing at least 6-7 of these happening. I have tried disabling my 2nd monitor, using windowed mode, lowering resolution, validated files, and reinstalled.
I have checked temperature logs, and ALL equipment in my machine was no higher than 52 degrees C. DO NOT TELL ME it is overheat like you told the previous poster.

DxDiag - http://www.megaupload.com/?d=1Q70DKZ8
Crash Log - http://www.megaupload.com/?d=6PWJ5WVW

[JohannesAspeby]

Hi, I wanted to start a new thread for the more serious bugs. Like the ones that crash the game.

[kimchi812]

Everytime I try to start the beta up, this error appears.
"ShippingPC-SanctumGame.exe has stopped working."
Any solutions to this problem?

[JohannesAspeby]

Everytime I try to start the beta up, this error appears.
"ShippingPC-SanctumGame.exe has stopped working."
Any solutions to this problem?

Moved the thread to the right place.
We have seen that from a few users. What kind of hardware are you on? Run a dxdiag and post in on pastebin. Then share the link here please.

[wozblod]

Am completely unable to play this game whatsoever.

My specs:
Windows 7 64-bit Enterprise
Intel Core i7 960
Gigabyte X58-UD7
6GB DDR3 ram

The details:
After starting from steam the splash screen appears and then the game starts. After <.5 sec it freezes up as well as artifacts start appearing all over my screen and if not quick enough and without any luck it will spiral into a BSOD very very quickly.

What I have done to rectify this (with no results):
I have checked for file integrity several times and even went so far as to uninstall then reinstall and re-download the game. I achieved nothing by doing either of these. I also wiped and tried different drivers for my graphics card. After doing a wipe before each time with Driver Sweeper, I have tried a earlier version and even a beta version of the driver to no avail.

The log:
http://pastebin.com/3GQH616W



I will check this thread often as I am frustrated and disappointed over my inability to do anything about this over the past few days so any questions or anything at all will be responded to quick as can be.

[JohannesAspeby]

Am completely unable to play this game whatsoever.

My specs:
Windows 7 64-bit Enterprise
Intel Core i7 960
Gigabyte X58-UD7
6GB DDR3 ram

The details:
After starting from steam the splash screen appears and then the game starts. After <.5 sec it freezes up as well as artifacts start appearing all over my screen and if not quick enough and without any luck it will spiral into a BSOD very very quickly.

What I have done to rectify this (with no results):
I have checked for file integrity several times and even went so far as to uninstall then reinstall and re-download the game. I achieved nothing by doing either of these. I also wiped and tried different drivers for my graphics card. After doing a wipe before each time with Driver Sweeper, I have tried a earlier version and even a beta version of the driver to no avail.

The log:
http://pastebin.com/3GQH616W

I will check this thread often as I am frustrated and disappointed over my inability to do anything about this over the past few days so any questions or anything at all will be responded to quick as can be.

Moved thread to right place.

We are really confused about this issue. We haven't been able to reproduce the error which makes it pretty hard to pindown. But looking at the pastebin, it seems that the rendering-thread is overloaded. What kind of graphics card do you have?

[wozblod]

Moved thread to right place.

We are really confused about this issue. We haven't been able to reproduce the error which makes it pretty hard to pindown. But looking at the pastebin, it seems that the rendering-thread is overloaded. What kind of graphics card do you have?

1024MB GeForce GTX 285 (XFX Pine Group)

I dont understand it either. Is it something that can be fixed in the nvidia control panel or what? Thanks for the prompt reply.
e: Sorry for forgetting that in the speccs list.

[JohannesAspeby]

Just moved a bunch of posts to the right place

[JohannesAspeby]

Everytime I try to start the beta up, this error appears.
"ShippingPC-SanctumGame.exe has stopped working."
Any solutions to this problem?

We found after a bit serching around a guy from the UDK forum that got Scaleform working by ending the taskhost.exe process. We believe that Scaleform is what makes it crash.
WARNING: We do not know what this will do, and Microsoft does NOT recommend turning this off:
http://searchtasks.answersthatwork.com/tasklist.php?File=Taskhost

IF you do, and it works, this is a temporary workaround as we are searching for making this work.

It would also help if you could supply us with a link to a pastebin with your info.

[JohannesAspeby]

We are trying to get a fix and are in contact with people over at Epic. Could you all people that get the crash after the CSS-logo try this please:
Could you try disabling the TextServicesFramework monitor task in Task Scheduler [\Microsoft\Windows\TextServicesFramework\MsCtfMoni tor] please? Does that workaround the crash?

[wozblod]

We are trying to get a fix and are in contact with people over at Epic. Could you all people that get the crash after the CSS-logo try this please:
Could you try disabling the TextServicesFramework monitor task in Task Scheduler [\Microsoft\Windows\TextServicesFramework\MsCtfMoni tor] please? Does that workaround the crash?

Didnt work for me. Still did a hard crash after the splash and the little intro movies (like unreal and what-not). Perhaps the only difference would be the menu "Start" screen was 'functional' for about ~1 sec or less (functional being that i moved my mouse momentarily and could see movement in the background for little under a second). This isnt really an improvement or anything really as it could just be chance that it didnt hang after so long. :<

I noticed for the TextServicesFramework monitor task to not run anymore it said that it would only change after relogging after I disabled it in which I did and it still hasn't done a thing. A minor correction but it didn't do anything for me.

I'm more than willing to keep testing the ideas and am about to reinstall windows 7 so I will be able to try any ideas after I am back up and running in the morning. Best of luck!

[Stefan Hanna]

Didnt work for me. Still did a hard crash after the splash and the little intro movies (like unreal and what-not). Perhaps the only difference would be the menu "Start" screen was 'functional' for about ~1 sec or less (functional being that i moved my mouse momentarily and could see movement in the background for little under a second). This isnt really an improvement or anything really as it could just be chance that it didnt hang after so long. :<

Did you ever get past the splash movie before? Now when you get to the start menu do you get a different error message or is it still the same?

Thank you for helping us test this. As we cannot reproduce this crash internally it's really hard for us to test it without your help =)

[Nonymus]

Short: I'm getting Blackscreen or BSOD after playing for around 20min.

DxDiag: http://pastebin.com/D9599gNU

Desc: Game runs well, then suddenly graphics freeze and system crashes, sometimes with screens going black, sometimes with BSOD, sometimes with screen-distortions. Don't think it's a cooling issue, GPU temp is around 60°C. More demanding games run well on the system.

Got a dump from the last BSOD, here is the Log: http://pastebin.com/5cPPGfye

And here is what WinDbg can tell from the dump: http://pastebin.com/0SevABWT

Tried driver version 266.58 and 270.32(unreleased yet ;)) with no difference.

[Scottishguy]

When I load up the game everything is fine, but when I start a new game, i crash at the loading screen with the error:
"PCShipping-SanctumGame.exe has stopped working"
Does anyone know how to fix this?

[JohannesAspeby]

Short: I'm getting Blackscreen or BSOD after playing for around 20min.

DxDiag: http://pastebin.com/D9599gNU

Desc: Game runs well, then suddenly graphics freeze and system crashes, sometimes with screens going black, sometimes with BSOD, sometimes with screen-distortions. Don't think it's a cooling issue, GPU temp is around 60°C. More demanding games run well on the system.

Got a dump from the last BSOD, here is the Log: http://pastebin.com/5cPPGfye

And here is what WinDbg can tell from the dump: http://pastebin.com/0SevABWT

Tried driver version 266.58 and 270.32(unreleased yet ;)) with no difference.

Thanks for all the info. We are in desperate need of that to get to the root of the problem.

When I load up the game everything is fine, but when I start a new game, i crash at the loading screen with the error:
"PCShipping-SanctumGame.exe has stopped working"
Does anyone know how to fix this?
We can't help you without more info. Follow Nonymus example! :)

[hieron]

Short: Crash upon startup. Of beta.

DxDiag: http://pastebin.com/ytYNCHyS

Launch log: http://pastebin.com/5J6GdHpa

Desc: I get the splash screen and mere seconds after it crashes. I've tried the basic things of uninstalling the game and reinstalling with no results. It gives the "ShippingPC-SanctumGame.exe has stopped working." error and i've tried a couple of the things listed here. However not this: "Could you try disabling the TextServicesFramework monitor task in Task Scheduler [\Microsoft\Windows\TextServicesFramework\MsCtfMoni tor] please? Does that workaround the crash?" As i couldn't find that anywhere.

From my own look at the laung.log it says something about running out of virtual memory and that i must free up space on my HDD, however i'd assume 170 gb free space should suffice.

Willing to test stuff to help you resolve this issue.

[Nonymus]

Thanks for all the info. We are in desperate need of that to get to the root of the problem.

I've still got the 386mb memory dump here. I'd upload it to you if it helps. Just don't want to publicy disclose my memory content (which may potentially contain passwords and stuff) on rapidshare or something like that :-)

EDIT: Just zipped everything I could find (dumpfiles, windows report etc.) together in a ~100mb zipfile. Uploading to my webserver now just in case. Takes some time on my home connection. PM me for link and password if you can make use of it.

[Ryando]

I Seem to be having the same problem as Scottishguy

When I load up the game everything is fine, but when I start a new game, i crash at the loading screen with the error:
"PCShipping-SanctumGame.exe has stopped working"
Does anyone know how to fix this?


It crashes at the loading screen after selecting a map

http://img847.imageshack.us/img847/5979/sanctumproblem.png (http://img847.imageshack.us/i/sanctumproblem.png/)

Laptop specs
http://img832.imageshack.us/i/specw.png/
Graphics card is an integrated Intel HD graphics card

[wozblod]

Did you ever get past the splash movie before? Now when you get to the start menu do you get a different error message or is it still the same?

Thank you for helping us test this. As we cannot reproduce this crash internally it's really hard for us to test it without your help =)

When I start, I am get the splash screen on the desktop that says sanctum. Then it goes through the credit movies or whatever just fine. Then the start screen appears and it completely locks up.

It always happens this way. Crashing at the 'start' screen.

I just reinstalled windows so I am going to give this a try again. And again. :)



************************************************** ***************
Didn't want to spam the thread with my messages; so, a update.

e: I re-downloaded and tried the game again. It is still freezing at the same place. The 'start' screen. I figure that I can try tomorrow to dig out my old 8800 GTS and see if that will work, and although I am pretty certain that it isn't my graphics card it wouldn't hurt to try.

[Resserection]

I know ive already reported the Cofee stain crash thing before. But i need to know if any progress has been made in fixing this bug. As i am highly anticipating getting to play this game!

[Stefan Hanna]

First of a general message to all of you who post crash bugs.

Post a link to your log and dxdiag. We cannot do anything without this. We need to see what happened and what your system specs are. I'm going through the thread and looking over the cases that provide this info and I'll try and post replies as soon as I find anything relevant.

//
Stefan

[Ryando]

First of a general message to all of you who post crash bugs.

Post a link to your log and dxdiag. We cannot do anything without this. We need to see what happened and what your system specs are. I'm going through the thread and looking over the cases that provide this info and I'll try and post replies as soon as I find anything relevant.

//
Stefan
I think I found the right log about it crashing once I start a game.

Log Name: Application
Source: Application Error
Date: 14/04/2011 14:03:09
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ryan-TOSH
Description:
Faulting application name: ShippingPC-SanctumGame.exe, version: 0.0.0.0, time stamp: 0x4d9c8f89
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000004d
Faulting process id: 0x1a20
Faulting application start time: 0x01cbfaa3b1907b3f
Faulting application path: c:\program files (x86)\steam\steamapps\common\sanctum\Binaries\Win3 2\ShippingPC-SanctumGame.exe
Faulting module path: unknown
Report Id: 8b660ac3-6697-11e0-8556-00266c5b8483

[Stefan Hanna]

The log can be found under "username/My Documents/My Games/Sanctum/SanctumGame/Logs/

In there take the content of the text file with the newest timestamp and upload the text to www.pastebin.com.

For the system information you can run the command dxdiax in windows, press "save information" button and also upload that text file to pastebin.

Doing these two procedures will help us a great deal finding those nasty crashes

[PaterFrog]

Every time I start up sanctum I get as far as the splash screen. Then there's a bit of a flicker, as if the game was going to be entered proper. Instead however I still see the splash screen and get this error:
"Failed to create the D3D9 device. This can happen if the desktop is locked. Exiting..."

Launch-backup-2011.04.15-14.38.32.log: http://pastebin.com/z5X4utZH

dxdiag: http://pastebin.com/n8KqjMkD

[Stefan Hanna]

Short: I'm getting Blackscreen or BSOD after playing for around 20min.

DxDiag: http://pastebin.com/D9599gNU

Desc: Game runs well, then suddenly graphics freeze and system crashes, sometimes with screens going black, sometimes with BSOD, sometimes with screen-distortions. Don't think it's a cooling issue, GPU temp is around 60°C. More demanding games run well on the system.

Got a dump from the last BSOD, here is the Log: http://pastebin.com/5cPPGfye

And here is what WinDbg can tell from the dump: http://pastebin.com/0SevABWT

Tried driver version 266.58 and 270.32(unreleased yet ;)) with no difference.

There might be a problem with the rendering of decals. Can you please try and disabling range spheres ( gameplay options ).

Let us know if this helps or not.

Every time I start up sanctum I get as far as the splash screen. Then there's a bit of a flicker, as if the game was going to be entered proper. Instead however I still see the splash screen and get this error:
"Failed to create the D3D9 device. This can happen if the desktop is locked. Exiting..."

Launch-backup-2011.04.15-14.38.32.log: http://pastebin.com/z5X4utZH

dxdiag: http://pastebin.com/n8KqjMkD

We may have found something that remedies this issue. We will continue our work but if we're lucky the crashes that occurs after the splash should be resolved =)

[PaterFrog]

We may have found something that remedies this issue. We will continue our work but if we're lucky the crashes that occurs after the splash should be resolved =)

I just need to know for some planning (playing on different ladders, so knowing this would be kinda useful, no pressure intended), when do you want to push out that patch? So I can make some free time that day.

[Stefan Hanna]

I just need to know for some planning (playing on different ladders, so knowing this would be kinda useful, no pressure intended), when do you want to push out that patch? So I can make some free time that day.

I can't really get into details for when the next patch will be up for various reasons. But as you probably know we are working constantly on the game so it won't be too long


And another request for when you post your crash bugs. Please specify if you have problems with other games using Unreal Engine 3. Example of games using UE3 is Batman, Borderlands, Gears of War, Unreal Tournament 3 among others

[Stefan Hanna]

Short: Crash upon startup. Of beta.

DxDiag: http://pastebin.com/ytYNCHyS

Launch log: http://pastebin.com/5J6GdHpa

Desc: I get the splash screen and mere seconds after it crashes. I've tried the basic things of uninstalling the game and reinstalling with no results. It gives the "ShippingPC-SanctumGame.exe has stopped working." error and i've tried a couple of the things listed here. However not this: "Could you try disabling the TextServicesFramework monitor task in Task Scheduler [\Microsoft\Windows\TextServicesFramework\MsCtfMoni tor] please? Does that workaround the crash?" As i couldn't find that anywhere.

From my own look at the laung.log it says something about running out of virtual memory and that i must free up space on my HDD, however i'd assume 170 gb free space should suffice.

Willing to test stuff to help you resolve this issue.

How much HDD space you got doesn't matter. It looks like you filled your RAM memory and things got carried away from there. But you got this crash at startup you say? You shouldn't be able to fill the memory on that short time... I'll keep looking!

[PaterFrog]

I had some problems with UT3, none with Global Agenda, if that one uses the same engine. I don't think I have any other games using the UE3.

I can't remember what the problem was with UT3, I think it just gave me lots of crashes-to-desktop and the sound wouldn't play. Froze after a few minutes of play. Then I did something, I really can't remember what that was, and all the problems were fixed. Until I reinstalled some day and couldn't figure out what I had done to get rid of those errors.

Anyway, I'm currently reinstalling Sanctum after having completely wiped my PC of any Nvidia related drivers.

UPDATE: I don't get the first error at the splash screen anymore, instead I'm having the "shipping-sanctum.exe doesn't work anymore" error, right after the coffee-stain logo video. Do you need the logs for that?

[Ryando]

Sanctum log
http://pastebin.com/Bgak2dCv


System Information
http://pastebin.com/Y1UAtkfv

I tried reinstalling the game earlier today and I managed to play one game only for it to crash once I tried to start over...

[Archonn]

http://pastebin.com/D36p5V0r
http://pastebin.com/WaAa9jJq

I get the splash screen, then it says "ShippingPC-SanctumGame.exe has stopped working" and a "Close program" button.

[Mr.Bigtime]

Very nice. paid 24 usd for two pack and i cant even play the game. it keeps crashing to desktop after seeing SANCTUM LOGO...i tried the trick in the first page but no joy :(

[Stefan Hanna]

Very nice. paid 24 usd for two pack and i cant even play the game. it keeps crashing to desktop after seeing SANCTUM LOGO...i tried the trick in the first page but no joy :(

Really sorry that it didn't work for you, right now we're all in....not so sober condition so we can't fix anything for you right away but please follow the instructions on the first post and give us all relevant information regarding the crash and hopefully we can get you up and running ;)

[DJBlack]

I had the same issue

To fix it: Right click on Sanctum in libary

Go to properties and then the local files tab

Then verfiy integtrity of game cache.

It said it found 3 bad files, it redownloaded the files then when launching it worked

Works for others?

[Mr.Bigtime]

Really sorry that it didn't work for you, right now we're all in....not so sober condition so we can't fix anything for you right away but please follow the instructions on the first post and give us all relevant information regarding the crash and hopefully we can get you up and running ;)

hello;

here crash logs from me

http://pastebin.com/Mh78991s

http://pastebin.com/uYWJXzVN

and my DXDIAG

http://pastebin.com/6j2KsGgw

[blade_asasin]

I play for about 3-4 minutes and then my game freezes. It won't let me alt tab or alt f4 to get out, my whole system freezes, and I have to restart my computer. =(

Dxdiag and logs from last launch are here: http://pastebin.com/eDw5wBTM
(logs start at 845)

[Mr.Bigtime]

I had the same issue

To fix it: Right click on Sanctum in libary

Go to properties and then the local files tab

Then verfiy integtrity of game cache.

It said it found 3 bad files, it redownloaded the files then when launching it worked

Works for others?

Hmm interesting started to download 1 file on me ..

[Graveworn]

Gonna add my name in here as well. I have gotten 2 blue screens and my computer has shut itself off quite a few times while playing. Turning absolutely everything off (graphics wise) makes the game function without crashing the computer. I was not sure which log to give as two were created at the same time (being the most recent) so I put them bot in there and seperated them with /****

dxdiag
http://pastebin.com/rSdGwPBr

Crash log(s)
http://pastebin.com/fh11N2WM

[TheAweDude]

I know you guys just released the game. It looks like a great game, and the demo is really fun.

BUT! My game is still crashing. I know I already told you guys, but I thought I would update you with a new log.

I really like the blending of genres, and Self Imposed Challenges with the demo are fun and all, but damnit I want the full game.

http://pastebin.com/bTEjeXFQ PASTEBIN SUPER SAD EDITION!

Tl;Dr, same problem as before, coffee stain splash screen then black screen. Played and enjoyed demo. You guys are the besterest. To be the besteresterest, please fix the game.

AGAIN YOU GUYS ARE GREAT! I AM NOT RAGING JUST ANNOYED!

[ensignyu]

Crashed when I tried to "load last checkpoint" during a level (core was about to get destroyed :)

Dxdiag: http://pastebin.com/jLk1u3VK
Log: http://pastebin.com/81vpJFRh

There's also a .dmp file if you're interested. BTW, it took several minutes before I could get Windows XP to kill Sanctum after it crashed.

[hieron]

How much HDD space you got doesn't matter. It looks like you filled your RAM memory and things got carried away from there. But you got this crash at startup you say? You shouldn't be able to fill the memory on that short time... I'll keep looking!


Odd to call it "Primary Hard disk" then, no?

Also indeed, and as you can see from the dxdiag i've 4 gigs of ram. More than suffiecient considering i'm running the game with no resource heavy software running. Like 3.5 gigs free when i start it up, really shouldn't be an issue.

[Sanyu]

After I beat the "Mine" level, regardless of which option I choose (next level, restart level, or menu) the game crashes. I have to start back at wave 18 and can never unlock the next level.

DxDiag
http://pastebin.com/CSP4MU3i

Launch-Backup-2011.04.15-20.22.45
http://pastebin.com/3GKpVVCT

Can't open the DMP files, so i can't past the info.

P.S. PLayed BETA, never had this issue. I'll try to see what happens in multiplayer tomorrow.

[Enyaron]

The error I get is:
"ShippingPC-SanctumGame.exe has stopped working."
Literally straight away after starting the game from steam, desktop and quick menu. No menu comes up just shows steam then instantly and error.

Sanctum Log
http://pastebin.com/jxGLAMtk
If you look at the bottom it goes on about a pixel shader?


dxdiag:
http://pastebin.com/FHZsinMh
I didnt know what part of it you wanted so I saved all of it o-o lol.

-Hope This Helps.

[Nekomancer]

@Enyaron
You do not meet the system requirements. Your videocard does not support shader model 3.0. Without that, the game can't run.
And since you're using a laptop, there is nothing you can do. It's a hardware thing and in laptops, you can't swap that kind of hardware. You'd need a new laptop to run the game.

P.S.: HOLY CRAP, your videodriver is ancient.

[fcma172]

System specifications at a glance:

CPU: Intel Core i7 965 Extreme Edition @ 3.6 GHz
RAM: 12GB Patriot DDR3 @ 1333 MHz
VIDEO: 2 ASUS GTX 460's (1GB) in SLI
HDD: 2 320GB Western Digital HDD's in RAID 0
OS: Windows 7 Professional 64 bit

Crash report and DX Diag: http://pastebin.com/7ZbU6ccS

Description: Sanctum worked fine for me in the Beta phase and we played many games (my friends and I) Now that the game launched, it crashes on start up, saying "Sanctum.exe has stopped working", getting no farther than the logo that pops up while the game starts.

I have had ZERO problems with any other UE3 based games, including UT3, Mass Effect, Mass Effect 2, Batman, Arkham Asylum, and Borderlands.

[Mr.Bigtime]

And my DXDIAG

http://pastebin.com/6j2KsGgw

[Mr.Bigtime]

I had the same issue

To fix it: Right click on Sanctum in libary

Go to properties and then the local files tab

Then verfiy integtrity of game cache.

It said it found 3 bad files, it redownloaded the files then when launching it worked

Works for others?

HAHA! It seems like this worked for me. Thanx for heads upo


My game is RUNNING without a problem now :)

[DimLimeLight]

The time of crash is not consistant, but it is happening after less play time each time.
The last time I started the game, this happened after just 1min of starting the game. I get a hard reboot without fail every time. Note that even when I click restart on my computer it does not power down for the short time most do. It remains constantly powered. And this game somehow makes my computer power down and then restart into the improper shutdown screen. I have played the game for around 1 hour according to steam...while experiencing at least 6-7 of these happening. I have tried disabling my 2nd monitor, using windowed mode, lowering resolution, validated files, and reinstalled.
I have checked temperature logs, and ALL equipment in my machine was no higher than 52 degrees C. DO NOT TELL ME it is overheat like you told the previous poster.

DxDiag - http://www.megaupload.com/?d=1Q70DKZ8
Crash Log - http://www.megaupload.com/?d=6PWJ5WVW

This was my original post for the original bug thread and it was deleted. I DO NOT LIKE MY POSTS GETTING DELETED.
This game remains UNPLAYABLE, and I have submitted all my logs on the first bug thread weeks ago during the beta. Only to get a response akin to: "We will look into it" ... *Deletes the posts*
This is unacceptable. I will be requesting a refund shortly if this is not resolved.

[Stefan Hanna]

Gonna add my name in here as well. I have gotten 2 blue screens and my computer has shut itself off quite a few times while playing. Turning absolutely everything off (graphics wise) makes the game function without crashing the computer. I was not sure which log to give as two were created at the same time (being the most recent) so I put them bot in there and seperated them with /****

dxdiag
http://pastebin.com/rSdGwPBr

Crash log(s)
http://pastebin.com/fh11N2WM

The second log file says you are trying to load a level that doesn't exist. Did you play the beta? Please delete all content and redownload. It probably won't fix the random crash bugs it wont crash when trying to load the Bridge level

This was my original post for the original bug thread and it was deleted. I DO NOT LIKE MY POSTS GETTING DELETED.
This game remains UNPLAYABLE, and I have submitted all my logs on the first bug thread weeks ago during the beta. Only to get a response akin to: "We will look into it" ... *Deletes the posts*
This is unacceptable. I will be requesting a refund shortly if this is not resolved.

Really sorry if you feel neglected. Sometimes we miss a few posts and recently we have been working our asses of trying to adress everyone. Well not yesterday since we were all wasted then ^^

I can't provide you with a solution right now, but I think we are getting closer to the solution of your kind of crash, hopefully it will be fixed in the next patch.

And to all who post. It's great that you post the log and dxdiag but don't forget to write when the game crashes as well =)

[DimLimeLight]

Really sorry if you feel neglected. Sometimes we miss a few posts and recently we have been working our asses of trying to adress everyone. Well not yesterday since we were all wasted then ^^

I can't provide you with a solution right now, but I think we are getting closer to the solution of your kind of crash, hopefully it will be fixed in the next patch.

And to all who post. It's great that you post the log and dxdiag but don't forget to write when the game crashes as well =)

Not missed. Someone replied with some quick fix that did not work. But then the posts were deleted. Even the posts about similar hard restarts like the ones I have.

[Archonn]

I had a problem about it crashing and saying ShippingPC-Sanctumgame.exe needs to close. Verifying the integrity of the cache fixed it though. Thanks to the person who suggested that :)

[PaterFrog]

Not missed. Someone replied with some quick fix that did not work. But then the posts were deleted. Even the posts about similar hard restarts like the ones I have.

Any chance that they were just moved to some other thread?


For me even validating the files doesn't change anything. I keep getting the shipping.exe error.

[DJBlack]

Maybe try removing the game and then installing again and then once installed try:

1) open the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

Then

2) Verify Integrity of game files

3) Launch the game

Worked for some others users:)

[PaterFrog]

Maybe try removing the game and then installing again and then once installed try:

1) open the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

Then

2) Verify Integrity of game files

3) Launch the game

Worked for some others users:)

First thing I did. Then I removed the game from my system, rebooted, removed all Nvidia related drivers, rebooted, cleaned all residue components of those drivers, rebooted, re-installed the newest driver, rebooted, re-installed Sanctum, rebooted, verified, adjusted the .ini, verified, rebooted, launched the game, got the error. ♥♥♥♥ it, seriously.

[DimLimeLight]

Any chance that they were just moved to some other thread?

Oh so they were actually moved to this thread.
Still does not solve anything. With this many people with broken and unplayable games in beta was fine; but, it has already officially released. I really hope this fixes soon, not everyone is going to wait another month for these fixes that should have been tested already. (Like my motherboard -_-)

I am tired of every single game developer and publisher shoving out these unplayable or just stupidly rushed and broken games. Gaming is being destroyed by corporate marketing.

[Best_Pope_Ever]

My computer has crashed about 4 times this morning trying to get it to work. The game has crashed almost instantly on the start up menu but another time It managed to make it all the way through the tutorial level and start up the first level before crashing. When the game crashes it blues screens my computer and forces a restart.

Heres the Dxdiag:http://pastebin.com/rycr0mrw

And here are the 4 crash logs(maybe the extra logs will help:p):
http://pastebin.com/chXn9N9f
http://pastebin.com/0Ltpwx3n
http://pastebin.com/qxhxd3Dc
http://pastebin.com/F46mtFgc

[Humble Wanderer]

Crash on start up. It shows the logo movie, then crashes. My DXDiag:

http://pastebin.com/ke6UZPWe

[Antivenom]

Crashes on start up.
My Dxdiag (http://pastebin.com/qzKgRfhf)
Crash log (http://pastebin.com/mKNQtjkC)

[Antivenom]

Still waiting...

[Humble Wanderer]

Dev comment on start up crashes, please?

[Dragolf]

For me, I get about 5 - 10 minutes into gameplay and the game freezes and I have to restart my computer. It happens every time I try to play the game.

It's been doing this since the beta, at the time I didn't worry about it cause I was at my friends and the game was running perfectly fine on my laptop.

DxDiag - http://pastebin.com/CKEHUFBr
Log - http://pastebin.com/MzrZ30mk

[blade_asasin]

Same problem as Dragolf, posted earlier and didn't get a response =(

[fdrazmataz]

Hi, I've just come across this thread, so I have a few logs backed up. So far as I remember I've had one crash mid-game and one while tabbing out during the opening splash screens but much more common, nearly every time, happens after failing a level in multiplayer and choosing to restart.

dxdiag (http://pastebin.com/TDbLxCKv)

logs:
2011.04.16-02.12.29 (http://pastebin.com/x8mnXpwm)
2011.04.16-02.36.31 (http://pastebin.com/hZ24ADrK)
2011.04.16-16.36.44 (http://pastebin.com/d8Nw1r3d)
2011.04.16-16.38.04 (http://pastebin.com/46Eu9giU)
2011.04.16-18.43.35 (http://pastebin.com/iRnNUTBG)
2011.04.16-20.07.33 (http://pastebin.com/9R4VYjMr)

Sorry I can't be more specific about which situation led to which log, hopefully there's still something useable. Will post future crashes as, when and if they happen.

edit - all but one of these crashes are the game exe hanging and needing to be closed from task manager, not a system crash. I have had one system crash however and there might be a log of it above but that is a problem I have with several games and probably not specific to sanctum. Sorry again for the slightly mysterious info!

[fdrazmataz]

Game exe encountered a problem, had to close, etc. This occurred after finishing Mine and choosing next level.

dxdiag (http://pastebin.com/N9zFZ3fc)

2011.04.17-04.41.51 (http://pastebin.com/paQXHJka)

[JohannesAspeby]

First thing I did. Then I removed the game from my system, rebooted, removed all Nvidia related drivers, rebooted, cleaned all residue components of those drivers, rebooted, re-installed the newest driver, rebooted, re-installed Sanctum, rebooted, verified, adjusted the .ini, verified, rebooted, launched the game, got the error. ♥♥♥♥ it, seriously.
I am sorry to hear this, and we really are trying to find a solution.

Oh so they were actually moved to this thread.
Still does not solve anything. With this many people with broken and unplayable games in beta was fine; but, it has already officially released. I really hope this fixes soon, not everyone is going to wait another month for these fixes that should have been tested already. (Like my motherboard -_-)

I am tired of every single game developer and publisher shoving out these unplayable or just stupidly rushed and broken games. Gaming is being destroyed by corporate marketing.
Of course they were moved. We would never delete any important posts...

We are a small company with very limited resources. We have a couple of computers. We have a few older computers that we test the game on, and it works fine on these. We can't test the game on every variant of motherboards/video-card/drivers. That's just insane.

Since we can't re-create these crashes, it's very hard to fix them. That doesn't meen that aren't trying. We are in contact with people at Epic as well trying to get these things fixed. Hopefully we will come up with a solution soon.

My computer has crashed about 4 times this morning trying to get it to work. The game has crashed almost instantly on the start up menu but another time It managed to make it all the way through the tutorial level and start up the first level before crashing. When the game crashes it blues screens my computer and forces a restart.

Heres the Dxdiag:http://pastebin.com/rycr0mrw

And here are the 4 crash logs(maybe the extra logs will help:p):
http://pastebin.com/chXn9N9f
http://pastebin.com/0Ltpwx3n
http://pastebin.com/qxhxd3Dc
http://pastebin.com/F46mtFgc
Crash on start up. It shows the logo movie, then crashes. My DXDiag:

http://pastebin.com/ke6UZPWe

Crashes on start up.
My Dxdiag (http://pastebin.com/qzKgRfhf)
Crash log (http://pastebin.com/mKNQtjkC)
Still waiting...

Dev comment on start up crashes, please?
For me, I get about 5 - 10 minutes into gameplay and the game freezes and I have to restart my computer. It happens every time I try to play the game.

It's been doing this since the beta, at the time I didn't worry about it cause I was at my friends and the game was running perfectly fine on my laptop.

DxDiag - http://pastebin.com/CKEHUFBr
Log - http://pastebin.com/MzrZ30mk

Same problem as Dragolf, posted earlier and didn't get a response =(

Hi, I've just come across this thread, so I have a few logs backed up. So far as I remember I've had one crash mid-game and one while tabbing out during the opening splash screens but much more common, nearly every time, happens after failing a level in multiplayer and choosing to restart.

dxdiag (http://pastebin.com/TDbLxCKv)

logs:
2011.04.16-02.12.29 (http://pastebin.com/x8mnXpwm)
2011.04.16-02.36.31 (http://pastebin.com/hZ24ADrK)
2011.04.16-16.36.44 (http://pastebin.com/d8Nw1r3d)
2011.04.16-16.38.04 (http://pastebin.com/46Eu9giU)
2011.04.16-18.43.35 (http://pastebin.com/iRnNUTBG)
2011.04.16-20.07.33 (http://pastebin.com/9R4VYjMr)

Sorry I can't be more specific about which situation led to which log, hopefully there's still something useable. Will post future crashes as, when and if they happen.

edit - all but one of these crashes are the game exe hanging and needing to be closed from task manager, not a system crash. I have had one system crash however and there might be a log of it above but that is a problem I have with several games and probably not specific to sanctum. Sorry again for the slightly mysterious info!

Game exe encountered a problem, had to close, etc. This occurred after finishing Mine and choosing next level.

dxdiag (http://pastebin.com/N9zFZ3fc)

2011.04.17-04.41.51 (http://pastebin.com/paQXHJka)

Thank you all for your help with pasting all your logs and dxdiags. Right now we don't have a solution but we are working really hard on trying to find one. Thanks to your help we have a much better chance of doing this.

[RandomFire]

Game crashes on the startup splash screen every time.

Here is my dxdiag results and latest logfile.
http://pastebin.com/kBicrRD5

Pretty sure it might have something to do with this...
#
[0004.15] Critical: appError called: Failed to find file for package Sanctum for async preloading.
#
[0004.15] Critical: Windows GetLastError: The process cannot access the file because it is being used by another process. (32)
#
[0016.49] Log: === Critical error: ===
#
Failed to find file for package Sanctum for async preloading.
#

#
Address = 0x7628fbae (filename not found) [in C:\Windows\system32\kernel32.dll]
#
Address = 0x59ecc1 (filename not found) [in c:\program files\steam\steamapps\common\sanctum\Binaries\Win3 2\ShippingPC-SanctumGame.exe]
#
Address = 0x5cfff3 (filename not found) [in c:\program files\steam\steamapps\common\sanctum\Binaries\Win3 2\ShippingPC-SanctumGame.exe]
#

[Ryando]

Noticed something with ShippingPC-Sanctumgame.exe not working and forcing the game to crash.

when ever I try to play the game with settings on low it will crash saying ShippingPC-Sanctumgame.exe has a problem but it's fine with everything running on medium?????

[Humble Wanderer]

Noticed something with ShippingPC-Sanctumgame.exe not working and forcing the game to crash.

when ever I try to play the game with settings on low it will crash saying ShippingPC-Sanctumgame.exe has a problem but it's fine with everything running on medium?????

Are you changing your settings before the game launches? If so, how?

[6amercentral]

System stats:
Windows 7 64 bit
12gb ram
AMD 6-core 1075
ati 5870
___________ I am guessing the problem would be the operating system, as it is the only thing that I have in common with other people who crashed.
I fixed the crashes I had by running ShippingPC-SanctumGame.exe in compatibility mode for windows xp SP3 and running it as an administrator. The path to this should be C:\Program Files (x86)\Steam\steamapps\common\sanctum\Binaries\Win3 2 or something similar.
Right click on ShippingPC-SanctumGame.exe and select properties.
Go to the compatibility tab and then check, Run in compatibility...windows xp sp3. Then check run as administrator.
-Hope this helps!

[fdrazmataz]

Another game exe crash on selecting new level after losing Mine in multiplayer:

04/17/11 16:10:43 (http://pastebin.com/qHAA7ay4)

[JohannesAspeby]

System stats:
Windows 7 64 bit
12gb ram
AMD 6-core 1075
ati 5870
___________ I am guessing the problem would be the operating system, as it is the only thing that I have in common with other people who crashed.
I fixed the crashes I had by running ShippingPC-SanctumGame.exe in compatibility mode for windows xp SP3 and running it as an administrator. The path to this should be C:\Program Files (x86)\Steam\steamapps\common\sanctum\Binaries\Win3 2 or something similar.
Right click on ShippingPC-SanctumGame.exe and select properties.
Go to the compatibility tab and then check, Run in compatibility...windows xp sp3. Then check run as administrator.
-Hope this helps!

Thank you all for your replies. Next week we will try and dig up what it is that causes the game to crash for some. In the meantime, do what 6amercentral says!

Thank you for your support!

[Sanyu]

After I beat the "Mine" level, regardless of which option I choose (next level, restart level, or menu) the game crashes. I have to start back at wave 18 and can never unlock the next level.

DxDiag
http://pastebin.com/CSP4MU3i

Launch-Backup-2011.04.15-20.22.45
http://pastebin.com/3GKpVVCT

Can't open the DMP files, so i can't past the info.

P.S. PLayed BETA, never had this issue. I'll try to see what happens in multiplayer tomorrow.

Still having this issue on BOTH of my machines (XP SP 3, and Vista), basically it crashes whenever a game ends and I have to choose an option. Happens after victory or defeat. I reinstalled the game to no avail, and the file integrity seems in tact.

[PaterFrog]

I didn't think of using compatibility mode for some reason, but once I chose XP SP2 it worked good, I played the tutorial and after that the first level. I did crash at the end of the round though, where I would have chosen what to do. Standard .exe error.

I gave you my DxDiag already,
This (http://pastebin.com/G0XEr33c)is the backup-log, and this (http://pastebin.com/sUREN7HH)is the Launch.log.

[Humble Wanderer]

Thank you all for your replies. Next week we will try and dig up what it is that causes the game to crash for some. In the meantime, do what 6amercentral says!

Thank you for your support!

Kudos, 6amercentral. Why didn't I think of that? :D

[Best_Pope_Ever]

I tried what 6amcentral said and the game seemed to last little longer but still crashed and forced a reset during the first level.
Here is the log for that: http://pastebin.com/sX71e40D
DxDiag is in an earlier post.

[Resserection]

6amercentrals Solution for crashing works!!!! and holy hell this game is fun!

[Kaadu]

Sanctum locks my computer and makes me use the reset button a few minutes after starting the game.

DxDiag: http://pastebin.com/0gvkN1nW
Most recent log file: http://pastebin.com/MbNN9mcV

[Best_Pope_Ever]

I don't wish to sound rude but is there any sort of update to the problems some of us are still having?

[fdrazmataz]

Game exe crash on clicking to exit to windows:

sanctum_raz_dxdiag (http://pastebin.com/TDbLxCKv)
sanctum_raz_exe crash on exit_21.04 (http://pastebin.com/hpbP1ZhD)

[bdcox42]

http://pastebin.com/hXvBViXU

http://pastebin.com/gKZLCWKj

Game gets to splash screen then closes, I've tried EVERYTHING that I've found online, even the fixes provided by the devs, none have worked. I mean no offense by this, but it is very frustrating when you pay hard earned money for a game and then it doesn't work.

[JohannesAspeby]

I don't wish to sound rude but is there any sort of update to the problems some of us are still having?

http://pastebin.com/hXvBViXU

http://pastebin.com/gKZLCWKj

Game gets to splash screen then closes, I've tried EVERYTHING that I've found online, even the fixes provided by the devs, none have worked. I mean no offense by this, but it is very frustrating when you pay hard earned money for a game and then it doesn't work.
Have you tried with 6amercentrals tips as well?

Just wanted to say that you aren't rude or anything. We really understand your frustration. I would be frustrated as well! We have made a few changes in the upcoming patch that MIGHT fix it. We can't promise anything since we can't reproduce the crashes...
But we haven't forgotten about you. We really are working on the crash issues

[bdcox42]

Have you tried with 6amercentrals tips as well?

Just wanted to say that you aren't rude or anything. We really understand your frustration. I would be frustrated as well! We have made a few changes in the upcoming patch that MIGHT fix it. We can't promise anything since we can't reproduce the crashes...
But we haven't forgotten about you. We really are working on the crash issues

Yes I've tried his fix, and it didn't work. I tried running it in SP3 SP2, and even vista just incase. I still get the same error. Well at least it's good to hear that you all are working diligently to get a patch out :).

[Best_Pope_Ever]

Yes I have tried his fix and it still crashed, heres the crash log from after trying his fix.

I tried what 6amcentral said and the game seemed to last little longer but still crashed and forced a reset during the first level.
Here is the log for that: http://pastebin.com/sX71e40D
DxDiag is in an earlier post.

[BoDidely]

After about a minute of playing the first level, my entire PC freezes and I have to restart it. Heres 7 crash logs to help find the problem. The logs may not be in order (actually may be most recent to oldest)

DxDiag: http://pastebin.com/dav1Un2s

Logs: http://pastebin.com/C09nWj21
http://pastebin.com/abmtKYYf
http://pastebin.com/yrMukA7A
http://pastebin.com/F5u8WnaD
http://pastebin.com/5XV2A0g5
http://pastebin.com/rR85JeeR
http://pastebin.com/LcFtYHZ5

[lookjustin]

Random (BSOD) crashing with AMD 5970 and their 11.2 drivers. 8G RAM, Windows 7 64bit. Thinking of loading the 11.3 AMD driver that just came out but I don’t think it would help.

I also get a black screen at first and hear sounds but don’t see anything until the Unreal logo.

I also have the same problem... anybody able to help?

[lookjustin]

Moved thread to right place.

We are really confused about this issue. We haven't been able to reproduce the error which makes it pretty hard to pindown. But looking at the pastebin, it seems that the rendering-thread is overloaded. What kind of graphics card do you have?

I and some others i've seen on this thread have the same problem. I'm currently running similar hardware

[dbmuller]

Since the new version was released today, mine crashes each time I try to load a level.

DX Diag: http://pastebin.com/hxtM8Pjf
Log: http://pastebin.com/hBM3FAHF

Is there a way to revert to the old version?

[JohannesAspeby]

Since the new version was released today, mine crashes each time I try to load a level.

DX Diag: http://pastebin.com/hxtM8Pjf
Log: http://pastebin.com/hBM3FAHF

Is there a way to revert to the old version?

The Save-game issue is our top priority right now. We will try to get a hotfix out today. And hopefully the guys on Steam can upload it as well

[AntmanLFE]

Had a funny issue happen a few times when the game would minimise itself and then become unresposive untill you end the task??

Win7 64-bit (not hardware related)

[theoretixx]

Previous to the patch, i was able to start the game and get to the end of the 'coffee stains' splash screen. now after the patch i dont even get that far, the program crashes before anything even happens.
Problem signature:
Problem Event Name: APPCRASH
Application Name: ShippingPC-SanctumGame.exe
Application Version: 0.0.0.0
Application Timestamp: 4db040dc
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: 00000001
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Pastebin links;

Dxdiag - http://pastebin.com/BfdXNDWd
sanctum changelog - http://pastebin.com/5hvUjvY9

[RegalKain]

http://www.gamefront.com/files/20252803/DxDiag

This is my DXDiag.

This is what's hapenning. I start the game, watch the intro movies, click LMB, click Single Player, New Game or Resume, 7 minutes later my entire computer freezes except Audio and I am forced to do a hard-reset. I cannot CAD it, cannot alt tab, cannot alt f4, I can do absolutely nothing. :)

[cebarks]

Click the link below for my DXDiag.

Click HERE (http://netnainc.net/DXDIAG.zip)!

I get an error when i try to start Sanctum, It says something about Something not being compatible for my video card. I have a NVIDIA GeForce 6200

[Graveworn]

Still crashing even after compatibility change, this is the entire computer mind you not just the game. Would really like to actually play this game without running everything on very low and turning every graphic feature off.

Crash log
http://pastebin.com/30DMw34R


DX diag
http://pastebin.com/rSdGwPBr

[theallmightybob]

Click the link below for my DXDiag.

Click HERE (http://netnainc.net/DXDIAG.zip)!

I get an error when i try to start Sanctum, It says something about Something not being compatible for my video card. I have a NVIDIA GeForce 6200

sorry, but you dont meet the minumum system requirments.

Video Card: DirectX 9.0c compatible, 256 MB of VRAM; NVIDIA GeForce 7600 GS, ATI Radeon HD 2400 Pro 256 MB, or greater

[cebarks]

sorry, but you dont meet the minumum system requirments.

Video Card: DirectX 9.0c compatible, 256 MB of VRAM; NVIDIA GeForce 7600 GS, ATI Radeon HD 2400 Pro 256 MB, or greater

But my video card says it supports the error I get.

[BoDidely]

But my video card says it supports the error I get.

The card IS compatible with directX 9.0 but only has 128 memory while the game needs 256.

[cebarks]

The card IS compatible with directX 9.0 but only has 128 memory while the game needs 256.


My video card has 512m ram. At least that's what my DXDiag report said...

[gedefocker]

Chrash to desktop after Sanctum start screen FIX - Works for me atleast!

I run Win7 and have alotta trouble gettin certen games to run at all,
but ive found a fix for Sanctum, -atleast on my sys,
(runs however fine on my old rig, which have XP installed)
change ur desktop resolution to 1042x768, and then start the game,
-I know its annoying to play a brandnew game in so low res. but atleast I can now play the game,..:)
Hopes this helps some people,..

[Wuumaster]

Just crashed out of a game. Playing Arc singleplayer on Medium, got a Dodger/Glider wave. About 2m after the wave started it crashed. Nothing got close to the core* as they got demolished by my super-prepared Anti-Air defense. I think the game just tried to spite me for demolishing a double-air wave like that, heh.

Links:
DxDiag: http://pastebin.com/h4sHe5qE
Taken right after it crashed.

Sanctum log file: http://pastebin.com/7BRUftPF

Here's hoping it was a one-time, easy to fix thing. Imma go back and see where the last checkpoint was. I'll edit/update this post if it crashes again in the same situation (assuming I get another Dodge/Glider combo wave).





* At least, nothing living. I expect corpses were bouncing around near it, those Gliders get some momentum!

[Adrianpox]

After about a minute of playing the first level, my entire PC freezes and I have to restart it. Heres 7 crash logs to help find the problem. The logs may not be in order (actually may be most recent to oldest)

DxDiag: http://pastebin.com/dav1Un2s

Logs: http://pastebin.com/C09nWj21
http://pastebin.com/abmtKYYf
http://pastebin.com/yrMukA7A
http://pastebin.com/F5u8WnaD
http://pastebin.com/5XV2A0g5
http://pastebin.com/rR85JeeR
http://pastebin.com/LcFtYHZ5

I have the same problem here, in fact, a lot of people have the same problem and is horrible because i can't play. Gosh, a solution will be great. My specs:

Core 2 Duo E4500 2.2Ghz
2Gb Ram
Radeon HD 4870 1Gb RAM DDR5
500GB HD

I almost ♥♥♥♥ my pants when my computer crashes and i have to restart.

[BoDidely]

I have the same problem here, in fact, a lot of people have the same problem and is horrible because i can't play. Gosh, a solution will be great. My specs:

Core 2 Duo E4500 2.2Ghz
2Gb Ram
Radeon HD 4870 1Gb RAM DDR5
500GB HD

I almost ♥♥♥♥ my pants when my computer crashes and i have to restart.

Update your ATI driver http://support.amd.com/us/gpudownload/Pages/index.aspx

[gedefocker]

I get this error when i try to start the game,
: Failed to create the D3D9 device, this can happen if the desktop is locked,... Exiting,..

Erhh Desktop locked?? ive no ideer what that means,
>But ive found that if i change my sreeen Rez, to 1024x768 i can start the game, but its rilly annoying to have to play in so low rez, when i have a brand new widescreen,..

[Adrianpox]

Update your ATI driver http://support.amd.com/us/gpudownload/Pages/index.aspx

Thanks, but that didn't solve my problem. It's the same with Bulletstorm, my computer freezes with no options to exit the game.

[bdcox42]

Game gets to the unreal screen then crashes now, with the fix. Before it was only getting to the splash screen. The Game log did not contain any information further, than the last log I posted here. Also, my dxdiag hasn't changed and it's posted above as well.

At this rate I might be able to play the first level in a few months, it's rather depressing... considering I've been a TD fan since the beginning of TD games.

[JohannesAspeby]

I get this error when i try to start the game,
: Failed to create the D3D9 device, this can happen if the desktop is locked,... Exiting,..

Erhh Desktop locked?? ive no ideer what that means,
>But ive found that if i change my sreeen Rez, to 1024x768 i can start the game, but its rilly annoying to have to play in so low rez, when i have a brand new widescreen,..
What kind of hardware are you on? Please post a dxdiag

Thanks, but that didn't solve my problem. It's the same with Bulletstorm, my computer freezes with no options to exit the game.
If you have the same problem with Bulletstorm it's mos def a UE3-issue...

Game gets to the unreal screen then crashes now, with the fix. Before it was only getting to the splash screen. The Game log did not contain any information further, than the last log I posted here. Also, my dxdiag hasn't changed and it's posted above as well.

At this rate I might be able to play the first level in a few months, it's rather depressing... considering I've been a TD fan since the beginning of TD games.
Ok... At least it's a progress :/ We're still trying to find a solution

[Adrianpox]

If you have the same problem with Bulletstorm it's mos def a UE3-issue...

That's right, but i can play The Last Remnant, Gears of War, ME2, Batman, Bioshock, etc... so, there's a solution. Only with Sanctum and Bulletstorm my computer freezes.

[gedefocker]

Originally Posted by PaterFrog View Post
Every time I start up sanctum I get as far as the splash screen. Then there's a bit of a flicker, as if the game was going to be entered proper. Instead however I still see the splash screen and get this error:
"Failed to create the D3D9 device. This can happen if the desktop is locked. Exiting..."

I get the exact same error, u said u might have a fix for this problem?
Well, where can i find info on how to remedy this then, or is it first in nxt patch u will include the fix??

[gedefocker]

[QUOTE=JohannesAspeby;22101498]What kind of hardware are you on? Please post a dxdiag

heres my specks :


http://pastebin.com/zeepjYMp

[Best_Pope_Ever]

I understand it can be difficult to design a game to run across all the different hardware pc users have, but its been two weeks that I have owned a game I can't play and this makes me super sad face =( Is it possible to get an update on how close you all are to fixing it or if it even can be fixed? And if it can't be fixed (and I'm hoping it can because it looks super fun which makes me even more super sad face) will it be possible to get this game refunded?

[Adrianpox]

I understand it can be difficult to design a game to run across all the different hardware pc users have, but its been two weeks that I have owned a game I can't play and this makes me super sad face =( Is it possible to get an update on how close you all are to fixing it or if it even can be fixed? And if it can't be fixed (and I'm hoping it can because it looks super fun which makes me even more super sad face) will it be possible to get this game refunded?

I have the same doubt. I owned the game 5 days ago, and I really really want to play it.

[Tad]

this is my log - http://pastebin.com/xdsnJsAV

and this is my diag - http://pastebin.com/Np5DA1Gh
this happens often with me, especially when put down to taskbar, an di also (not all the time) get it crashing when i load the last save

[Kyogre1940]

So (obviously), my comp is crashing when I run Sanctum. It can be any point from playing for 5 minutes to 5 hours (although, it usually happens within 30 minutes of playing). I don't get any error messages, my screen glitches up, with artifacts and whatnot, audio-wise, it makes the traditional screeching noise, and I have to hard reset my computer. (And I usually need to wait a minute or so before turning it on, otherwise it will freeze up or crash again.)

I have...
Phenom x4 945 3.0 GHz
4 GB Ram
Win 7 x64 Ultimate
ATI 5770 1 GB XFX

...halp?

[sneaky Lumix]

Complete system lock up almost straight away needing me to reset or turn off the computer.

It has done this 3 times during the tutorial and so far about 10 times in the first mission…..my total play time so far would be less than 5 minutes all up. The game is completely unplayable which is a shame.

I have been trying to play it every so often hoping that it has been fixed but sadly it hasn’t. Owned the game since day one and still have not been able to play it.

Definitely not my system specs as I can play crisis 2 with everything on max

I agree with Best Pope Ever, the game looks awesome and is a great concept but if it isn’t working soon a refund may be in order.

Log - http://pastebin.com/73z1As4R

Dxdiag - http://pastebin.com/n1i1qrnM

[JohannesAspeby]

[QUOTE=JohannesAspeby;22101498]What kind of hardware are you on? Please post a dxdiag

heres my specks :
http://pastebin.com/zeepjYMp
In your earlier posts, you said something about lowering the desktop-resolution. Does this still work for you?

I understand it can be difficult to design a game to run across all the different hardware pc users have, but its been two weeks that I have owned a game I can't play and this makes me super sad face =( Is it possible to get an update on how close you all are to fixing it or if it even can be fixed? And if it can't be fixed (and I'm hoping it can because it looks super fun which makes me even more super sad face) will it be possible to get this game refunded?
I have the same doubt. I owned the game 5 days ago, and I really really want to play it.
This makes us make super sad face as well! Since we can't recreate it's really hard to fix. Have you tried everything stated in the first post?

this is my log - http://pastebin.com/xdsnJsAV

and this is my diag - http://pastebin.com/Np5DA1Gh
this happens often with me, especially when put down to taskbar, an di also (not all the time) get it crashing when i load the last save
Alt-tabbing with an ATI-card is buggy. We know about it but it's a thing in the engine

So (obviously), my comp is crashing when I run Sanctum. It can be any point from playing for 5 minutes to 5 hours (although, it usually happens within 30 minutes of playing). I don't get any error messages, my screen glitches up, with artifacts and whatnot, audio-wise, it makes the traditional screeching noise, and I have to hard reset my computer. (And I usually need to wait a minute or so before turning it on, otherwise it will freeze up or crash again.)

I have...
Phenom x4 945 3.0 GHz
4 GB Ram
Win 7 x64 Ultimate
ATI 5770 1 GB XFX

...halp?
Complete system lock up almost straight away needing me to reset or turn off the computer.

It has done this 3 times during the tutorial and so far about 10 times in the first mission…..my total play time so far would be less than 5 minutes all up. The game is completely unplayable which is a shame.

I have been trying to play it every so often hoping that it has been fixed but sadly it hasn’t. Owned the game since day one and still have not been able to play it.

Definitely not my system specs as I can play crisis 2 with everything on max

I agree with Best Pope Ever, the game looks awesome and is a great concept but if it isn’t working soon a refund may be in order.

Log - http://pastebin.com/73z1As4R

Dxdiag - http://pastebin.com/n1i1qrnM
Have you two tried the suggestios in my first post?

[Tad]

thank you for the reply johannesaspeby

[gedefocker]

Quote - In your earlier posts, you said something about lowering the desktop-resolution. Does this still work for you?

Yes Johannes, that is still the only way i can play this game atm :(
If i dont lower my desktop rez, to 1024x768, before launching the game it chrashes whit the

"Failed to create the D3D9 device. This can happen if the desktop is locked. Exiting..."
Error,

Ive even tried to manually set the Rez to 1650x1050 in the configs, but no go,..

But i guess im lucky, seeing that some Ppl cant play the game at all,..

[Noth]

Just bought the game, crashing when trying to start it.

Launch log: http://pastebin.com/imuPKhRF
Dxdiag: http://pastebin.com/bG2HK4Af

[JohannesAspeby]

Just bought the game, crashing when trying to start it.

Launch log: http://pastebin.com/imuPKhRF
Dxdiag: http://pastebin.com/bG2HK4Af

Looks like you have another process using Sanctum... Are you trying to startup multiple instances of the game or something similar?

[Noth]

Looks like you have another process using Sanctum... Are you trying to startup multiple instances of the game or something similar?

Nope, just the one. Although, that log is after a few attempts.
I've tried everything in the OP (except updating my graphics drivers, I'll be doing that shortly)

Just checked my running processes, ShippingPC-SanctumGame.exe wasn't running. Tried launching it again, crashed at the splash screen again

Checked the log file. Looks like it didn't make a new one. Just Launch-Backup from yesterday (the pastebin linked), and an empty Launch.log

[LesMoore]

If its worth anything, I was getting the crash error involving the ShippingPc-SanctumGame.exe and it has resolved itself after I updated my Nvdia drivers to the latest version. I am using a Geforce 9800 GT as my video card.

[sneaky Lumix]

Have you two tried the suggestios in my first post?

Yes JohannesAspeby i have done this and it has not helped.

Interesting though was when i turned all settings to off/low and resoloution to lowest possible (600/480 i think) and sound off , i managed to get to wave 3 before system freezing, the longest i have ever had a chance to play :)

But after the forced restart i was back to the 5-10 seconds average on system freezing/crashing.

I have been turning settings on and off trying to get this to happen again but to no luck.

Im not that big of a fan of having to force restart my computer on a regular basis so i might stop before i cause another problem elsewhere...shame the 3 waves i played were great.

[Dark Kill 1s]

Date 9-5-2011
time 15:45

Multiplayer: Mine Casuel Endless
me and a friend wave 21 86% core (1 flying got in)
he got disconnted for no reason, (crash)
then he couldnt rejoin, 1min later my game crashed to,

attement to achievement wave 30 is gone now...
thanks alot

[JohannesAspeby]

Yes JohannesAspeby i have done this and it has not helped.

Interesting though was when i turned all settings to off/low and resoloution to lowest possible (600/480 i think) and sound off , i managed to get to wave 3 before system freezing, the longest i have ever had a chance to play :)

But after the forced restart i was back to the 5-10 seconds average on system freezing/crashing.

I have been turning settings on and off trying to get this to happen again but to no luck.

Im not that big of a fan of having to force restart my computer on a regular basis so i might stop before i cause another problem elsewhere...shame the 3 waves i played were great.
I'm sorry to hear this. Ofcourse we want as many as possible to play our game. Let us know if you find anything... We are kind of stumped of what it is that's causing these issues.

Date 9-5-2011
time 15:45

Multiplayer: Mine Casuel Endless
me and a friend wave 21 86% core (1 flying got in)
he got disconnted for no reason, (crash)
then he couldnt rejoin, 1min later my game crashed to,

attement to achievement wave 30 is gone now...
thanks alot
Moved your post to the right place. Please provide us with more information as written in the first post.

[uranium_238]

Same as everyone else, game crashes on start up. It worked fine for a while until one day I was playing online (Mine) and the game froze, forcing me to reboot. my friend was unaffected. I have done the following actions:
reset the steam client blob
verified the sanctum game files
redownloaded sanctum (and reverified)
terminated the taskhost
edited a line in the sanctum config file (suggested solution on this forum)
no effect
here's my dx and log info:

http://pastebin.com/ASRzDcpR

hope we get it up soon, thanks guys and keep up the good work!

[uranium_238]

for some reason sanctum started working today. I don't know if you guys fixed it or what, but I thought I'd give you my dxdiag and my msinfo and my latest log. I thought that maybe looking at a computer that had it, but now doesn't might help.
DxDiag and log: http://pastebin.com/ArMRVTC7
MsInfo part 1: http://pastebin.com/QFY5yuGM
MsInfo part 2: http://pastebin.com/GXUmWt1i
MsInfo part 3: http://pastebin.com/adstsZPr

[Best_Pope_Ever]

It has been a month since I've owned this game and I am still unable to play it. At this point I've just given up on you all finding a solution so can I just get a refund instead or at the very least the cost of the game added to my steam wallet?

[gedefocker]

Hi guys, TY for the patch,
But i still get the error :
Failed to create the D3D9 device, this can happen if the desktop is locked,... Exiting,..

Thought u stated u had a fix for this in the nxt patch?

I can still only play the game in 1024x768, and it deserves to be played in high rez,.. coz 1024x768 makes my eyes bleed :eek:

[sneaky Lumix]

Yay.........

First time i have tried to play in over a week and no crashing or freezing..this game is awesome...some patch or update must have come through and now it works fine.

[Sorj]

Log: Log file open, 05/17/11 11:57:49
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: ... running in INSTALLED mode
Init: Version: 7876
Init: Epic Internal: 0
Init: Compiled (32-bit): May 12 2011 18:47:26
Init: Changelist: 776445
Init: Command line:
Init: Base directory: c:\program files (x86)\steam\steamapps\common\sanctum\Binaries\Win3 2\
[0000.19] Init: Computer: GAMER
[0000.19] Init: User: Ryan
[0000.19] Init: CPU Page size=4096, Processors=4
[0000.19] Init: High frequency timer resolution =2.602353 MHz
[0000.19] Init: Memory total: Physical=8.0GB Pagefile=16.0GB Virtual=4.0GB
[0000.28] Log: STEAMWORKS initialized 1
[0000.28] Init: Presizing for 33476 objects not considered by GC, pre-allocating 0 bytes.
[0000.28] Init: Object subsystem initialized
[0000.28] DevDataBase: Connection to "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Conn ection Timeout=2" or "10.1.20.20" failed
[0001.01] Log: TEXTUREGROUP_World: (MinLODSize=256,MaxLODSize=2048,LODBias=1,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_WorldNormalMap: (MinLODSize=256,MaxLODSize=2048,LODBias=1,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_WorldSpecular: (MinLODSize=256,MaxLODSize=2048,LODBias=1,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_Character: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_CharacterNormalMap: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_CharacterSpecular: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_Weapon: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_WeaponNormalMap: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_WeaponSpecular: (MinLODSize=256,MaxLODSize=2048,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_Vehicle: (MinLODSize=512,MaxLODSize=1024,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_VehicleNormalMap: (MinLODSize=512,MaxLODSize=1024,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_VehicleSpecular: (MinLODSize=512,MaxLODSize=1024,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_Cinematic: (MinLODSize=256,MaxLODSize=4096,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_Effects: (MinLODSize=256,MaxLODSize=1024,LODBias=1,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_EffectsNotFiltered: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0001.01] Log: TEXTUREGROUP_Skybox: (MinLODSize=512,MaxLODSize=4096,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_UI: (MinLODSize=512,MaxLODSize=1024,LODBias=1,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_Lightmap: (MinLODSize=512,MaxLODSize=4096,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0001.01] Log: TEXTUREGROUP_RenderTarget: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0001.01] Log: TEXTUREGROUP_MobileFlattened: (MinLODSize=8,MaxLODSize=256,LODBias=0,MinMagFilte r=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simple Average)
[0001.01] Log:



only seen the splash. tried in xp sp3 mode and to no avail.

[Sorj]

also i know your working on it but please get this fixed, I bought 5 copies of it to give to friends and myself :S

[Sorj]

http://pastebin.com/m5FUd2bt my dxdiag as per my posts above.

[JohannesAspeby]

also i know your working on it but please get this fixed, I bought 5 copies of it to give to friends and myself :S
Have you tried lowering your desktop resolution? This has worked for some

[Sorj]

Just tried it, reduced to 1600x900 even 1280x720 with no luck. splash image for a second then crash. Thats from the windows settings, how do i pull up the original option i saw the first time i ran the game?

[JohannesAspeby]

Just tried it, reduced to 1600x900 even 1280x720 with no luck. splash image for a second then crash. Thats from the windows settings, how do i pull up the original option i saw the first time i ran the game?
What do you mean with the original option? Have you successfully entered the game once?

[Sorj]

The first time it ran i was asked to choose a resolution before the game started... then it died. since then i get the splash screen for about 1-2 sec then it dies.

[Sorj]

I tried validating files and got the game to work, first thing i did was go and set it to native res 1920x1080, just restarted the game, seems to be working... shal keep you up to date.

[JohannesAspeby]

The first time it ran i was asked to choose a resolution before the game started... then it died. since then i get the splash screen for about 1-2 sec then it dies.
A wild guess... did you buy the game from D2D? I've myself have never seen this box you're talking about.

Anyways, you can change the resolution in SanctumEngine.ini located at %Documents%\My Games\Sanctum\SanctumGame\Config.
Search for resx and resy and change the values to set your resolution

[gravitron89]

The game runs fine except in multiplayer! First time I connected to a friend it was fine for about 8 waves. Then would randomly disconnect and refuse to reconnect for no apparent reason. Its incredibly laggy on and off, so much so its nearly impossible to shoot enemies. Any advice? My computer meets the minimum and both of our internet connections are solid.

I've run compatibility and as admin and it is slightly less laggy but still randomly disconnects/wont reconnect.

[DracosDeath]

Just like the previous user, i am having the game crashe everytime i finish the mine level.
DXDIAG: http://pastebin.com/QwkNccrL
Log: http://pastebin.com/2VK7H5MV

[Tzafad]

Heres my problem:
Since I installed Sanctum, the game has been randomly crashing.
Sometimes it occurs after a game has finished, when I click load check point, Restart Level and Exit to Menu etc...

The screen will go black and I get a message asking me if i want to send an error report to Microsoft.


I did all the things you asked but that didn't fix it.

Log File: http://pastebin.com/JFT3AVwY

DXDiag:http://pastebin.com/pZcjeeEJ

[MarkusRannare]

The game runs fine except in multiplayer! First time I connected to a friend it was fine for about 8 waves. Then would randomly disconnect and refuse to reconnect for no apparent reason. Its incredibly laggy on and off, so much so its nearly impossible to shoot enemies. Any advice? My computer meets the minimum and both of our internet connections are solid.

I've run compatibility and as admin and it is slightly less laggy but still randomly disconnects/wont reconnect.

If it refuses to reconnect, a temporary workaround is to try to host/create a single player game and then try to reconnect again.

Just like the previous user, i am having the game crashe everytime i finish the mine level.
DXDIAG: http://pastebin.com/QwkNccrL
Log: http://pastebin.com/2VK7H5MV

Could you check for a newer log, that log ends before the main meny is shown.

Heres my problem:
Since I installed Sanctum, the game has been randomly crashing.
Sometimes it occurs after a game has finished, when I click load check point, Restart Level and Exit to Menu etc...

The screen will go black and I get a message asking me if i want to send an error report to Microsoft.


I did all the things you asked but that didn't fix it.

Log File: http://pastebin.com/JFT3AVwY

DXDiag:http://pastebin.com/pZcjeeEJ

Could you try to update your Video-drivers? Seems they are quite old (windows built in?). (Btw, nice playing on insane =) )

[Tzafad]

Well I just completely removed the Old drivers and installed the most Up to Date, and am still getting the Crashes.

Most Recent

DxDiag: http://pastebin.com/1ECJGgfT
Log: http://pastebin.com/wi37mxgF

And just to prove it:

http://i575.photobucket.com/albums/ss192/Warrior0324/gc2.jpg
http://i575.photobucket.com/albums/ss192/Warrior0324/gc.jpg

[MarkusRannare]

Well I just completely removed the Old drivers and installed the most Up to Date, and am still getting the Crashes.

Most Recent

DxDiag: http://pastebin.com/1ECJGgfT
Log: http://pastebin.com/wi37mxgF

And just to prove it:

http://i575.photobucket.com/albums/ss192/Warrior0324/gc2.jpg
http://i575.photobucket.com/albums/ss192/Warrior0324/gc.jpg

Hmmm... Now when looking at your DX diag (both old and new) your drivers looks up to date. Must have been looking at other DXDiags at the same time *closes down 20 tabs* Sorry!

Do you have a dump file in the log-directory? In that case, could you send the latest to support@coffeestainstudios.com

[Tzafad]

Hmmm... Now when looking at your DX diag (both old and new) your drivers looks up to date. Must have been looking at other DXDiags at the same time *closes down 20 tabs* Sorry!

Do you have a dump file in the log-directory? In that case, could you send the latest to support@coffeestainstudios.com

Ok, done that.

There were 24 dump files. :)

[Best_Pope_Ever]

So games been out for a few months and im still crashing and im seeing almost zero fixes for this game and the ones i do see don't really seem to work for anyone. Can I get a refund now please?

[DanielLundwall]

Hello Best_Pope_Ever,

I'm sorry that you feel neglected, this is of course not our intention. Since the game was released we've been able to fix quite a few crash bugs. In this latest patch we did some fixes that we hoped would fix your problem. I suggest you update your graphics card drivers. If this doesn't work you can contact the Steam Support about refund. I'm real sorry for the inconvenience and hope you get to play the game.

[Tzafad]

Hmmm... Now when looking at your DX diag (both old and new) your drivers looks up to date. Must have been looking at other DXDiags at the same time *closes down 20 tabs* Sorry!

Do you have a dump file in the log-directory? In that case, could you send the latest to support@coffeestainstudios.com

Ok, done that.

There were 24 dump files. :)

Any fix yet?

Still crashing, even after the patch. :mad:

[MarkusRannare]

Any fix yet?

Still crashing, even after the patch. :mad:

Sorry, no fix yet. Could you send me a new dump from after the patch so we can check if anything has changed?

[Tzafad]

Sorry, no fix yet. Could you send me a new dump from after the patch so we can check if anything has changed?

Forgot to mention that I only crash after reloading/restarting a few times in one "session".

[AntonWestbergh]

Sounds like some kind of memory issue.. We'll try to look at it.

[turbo_4i4ka]

Hello guys, as I stated before, I have just bought the game and it's awesome. :P BUT when I try to load a checkpoint after defeat or if I simply exit the game, it freezes and I need to restart my computer. Any thoughts on that? Last time I played this game I had no such issues, so I don't think it's old drivers or something. If you need DirectX defrag or something just let me now. If it's a known issue, sorry to bother you. :)

Edit - I think the problem is gone now, sorry for the inconvenience.

[JohannesAspeby]

So games been out for a few months and im still crashing and im seeing almost zero fixes for this game and the ones i do see don't really seem to work for anyone. Can I get a refund now please?

So.... We are finally getting somewhere with the crashes. What we need now are your *.dmp files that are located in the same directory as the *.log. Please mail them to support@coffeestainstudios.com. If you could mail it together with the .log it would be great. We really hope we can address the problem asap.

[Best_Pope_Ever]

I tried the game again today (because of the achivment =P) the game now super crashes and blue screens. Tried again and boom blue screen. Its not even leaving a .log or .dmp file in "Documents\My Games\Sanctum\SanctumGame\Logs" the folder is empty. I would love to help you out with the logs but it seems my problem is getting even worse and I'm nervous about blue screening myself too often.

[redgamemaster]

:confused:ok i don't know if this has been posted as a bug yet but i get the same message before the game even starts it gets past the little window that steam opens, so i have no log for that and i have looked.
stats
processor: mobile AMD sempron processor 3400+ (1.8 GHz, 256KB L2 cache)
video card: ATI radeon xpress 1100
ram: 512MB DDR2 [ya i know pathetic.]
that is all i can say for now.[run program is missing some how.]
hope that helps.

[JohannesAspeby]

I tried the game again today (because of the achivment =P) the game now super crashes and blue screens. Tried again and boom blue screen. Its not even leaving a .log or .dmp file in "Documents\My Games\Sanctum\SanctumGame\Logs" the folder is empty. I would love to help you out with the logs but it seems my problem is getting even worse and I'm nervous about blue screening myself too often.
Darn. I really thought we had addressed the issue. I can understand that you don't want to blue screen yourself too often. I have no idea what can cause the issues with your computer. Does anyone else get this?

:confused:ok i don't know if this has been posted as a bug yet but i get the same message before the game even starts it gets past the little window that steam opens, so i have no log for that and i have looked.
stats
processor: mobile AMD sempron processor 3400+ (1.8 GHz, 256KB L2 cache)
video card: ATI radeon xpress 1100
ram: 512MB DDR2 [ya i know pathetic.]
that is all i can say for now.[run program is missing some how.]
hope that helps.
I really don't understand what seems to be the problem... :confused: but you do not meet the minimum requirements for the game, so I can't really help you :(

[spackle13]

I get the ol' ShippingPC-SanctumGame.exe has stopped working error message.

If running under compat mode (sp2, sp3 is not a valid option for me), I get this error message, The application failed to initialize properly (0xc0000043). before getting the other message.

Running as admin produces no variation within either mode (normal or compat)


dxdiag
http://pastebin.com/Xw4Z7xM4

log file created by Sanctum is not present (nor is the folder).


Seems this issue has been around for a while...not impressed

edit: I've tried verify resoucres multiple times and even uninstalling/reinstalling a few times. All to no avail.

[JohannesAspeby]

I get the ol' error message.

If running under compat mode (sp2, sp3 is not a valid option for me), I get this error message, before getting the other message.

Running as admin produces no variation within either mode (normal or compat)


dxdiag
http://pastebin.com/Xw4Z7xM4

log file created by Sanctum is not present (nor is the folder).


Seems this issue has been around for a while...not impressed

edit: I've tried verify resoucres multiple times and even uninstalling/reinstalling a few times. All to no avail.
If you can mail us the *.dmp files to support@coffeestainstudios.com it would be great. They are usually located in %currentuser%\Documents\My Games\Sanctum\SanctumGame\Logs

[spackle13]

If you can mail us the *.dmp files to support@coffeestainstudios.com it would be great. They are usually located in %currentuser%\Documents\My Games\Sanctum\SanctumGame\Logs

This folder is not generated in the said location.

I can see the [SanctumGame] folder located at:
C:\Program Files (x86)\Steam\steamapps\common\sanctum\SanctumGame

however there is no [Logs] folder.

[JohannesAspeby]

This folder is not generated in the said location.

I can see the [SanctumGame] folder located at:
C:\Program Files (x86)\Steam\steamapps\common\sanctum\SanctumGame

however there is no [Logs] folder.

have you searched for sanctumgame? or *.dmp or something

[spackle13]

have you searched for sanctumgame? or *.dmp or something

aye, that I have. the only *.dmp files that show up are for unreal and titanquest.

[johnbaker180]

Has any one else had these bugs?

1) The game has a diagonal line across the screen looking towards lights sources....

2) Sanctum keeps crashing my system when i start a new game single and multiplayer on all levels after a few mins into it (but used to work before last 2 updates). It doesn't just crash the game it crashes my whole PC and i cant do anything except press power/restart and reboot. does the same thing every time i play it now!!

Any help would be great cause i want to play the game....

[JohannesAspeby]

aye, that I have. the only *.dmp files that show up are for unreal and titanquest.
That is a shame. It's hard to do something without anything to work with...

Has any one else had these bugs?

1) The game has a diagonal line across the screen looking towards lights sources....

2) Sanctum keeps crashing my system when i start a new game single and multiplayer on all levels after a few mins into it (but used to work before last 2 updates). It doesn't just crash the game it crashes my whole PC and i cant do anything except press power/restart and reboot. does the same thing every time i play it now!!

Any help would be great cause i want to play the game....

1) If you have an ATI card, this is probably caused by too new drivers... I think you should have 11.5

2) It would be great if you can mail *.dmp files as stated above

[spackle13]

That is a shame. It's hard to do something without anything to work with...

my thoughts exactly...Could this be an issue of not installing some files to (and creating) the mygames/sanctum folder?

[JohannesAspeby]

my thoughts exactly...Could this be an issue of not installing some files to (and creating) the mygames/sanctum folder?

Go to the install folder in the steam/common/sanctum/ and run every redist you can find there. Maybe it's installed incorrectly

[spackle13]

Go to the install folder in the steam/common/sanctum/ and run every redist you can find there. Maybe it's installed incorrectly

only two redist, x64 and x86. uninstalled/reinstalled both.

still get the error message, "app failed to initialize properly (0xc0000043), followed by ShippingPC-SanctumGame.exe stopped working.

[MarkusRannare]

only two redist, x64 and x86. uninstalled/reinstalled both.

still get the error message, "app failed to initialize properly (0xc0000043), followed by ShippingPC-SanctumGame.exe stopped working.

There should be:
DirectX
physx
amdcpusetup.exe

If you install physx in the physx folder and amdcpusetup.exe too, we know for sure that you have everything needed to run the game

[redgamemaster]

I really don't understand what seems to be the problem... :confused: but you do not meet the minimum requirements for the game, so I can't really help you :([/QUOTE]

o ok, well i am going to get a new pc soon so that will be good.
P.S. thanks for the speedy reply.

[spackle13]

There should be:
DirectX
physx
amdcpusetup.exe

If you install physx in the physx folder and amdcpusetup.exe too, we know for sure that you have everything needed to run the game

i'll have to reverify that I installed those as well later today, pretty sure I installed the physx and amdcpusetup.exe (though for a little bit that one game me an error about not being supported on my OS).

Edit:

Just installed and ran on my laptop without any errors. laptop is running win7 64bit, desktop is running vista 64bit, is there an installation error with vista 64bit?

on the laptop the sanctum files were actually installed to the mygames folder.

[ManHays]

Guess the joke's on all of us for not checking this thread before getting the game. I did try the demo when it came out but didn't buy the game, till today I couldn't quite remember why (assumed it was for the price), then with the summer sale I figured it's time, now I remember why I didn't buy it back then, I actually got the same system freeze on the demo I'm getting now on the full game!

So, to my version of the issues: I get no crash, no error or BSOD whatsoever, the game simply freezes my computer a few seconds into the level (I never make it past building my second block), no alt+tab, alt+F4 not even ctrl+alt+del, I have to reboot the PC manually. after cranking down my graphic setting to low and doing the true/false shader thingie from the first page of this thread, I managed to play a while, but as soon as I tried to load a check point it froze in the same fashion.

My specs meet the requirements (WinXP SP3, Core 2 Duo E4300, Radeon HD 4870, 2 GB RAM -- not cutting edge, but meeting the requiremets). Here's the pastebins:

DXDIAG:
http://pastebin.com/fUW8g00J

LOG:
http://pastebin.com/pHqLiAvT

No *.dmp files were created.

What gives me the least hope is that I'm pretty much echoing posts from almost 4 months ago, and of course I'm getting the same error I did when playing the demo back then, so there doesn't seem to be much point in hoping for an actual fix.

[ThunderBirdC]

I bought Sanctum yesterday had it downloading in the evening and tried to play it several times today. It starts up gives the Coffee stain logo and then closes giving me an error message

ShippingPC-SanctumGame.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

(this isnt all of it just the main bit) it does this before i get to the menu :/ i tried downloading the Demo and that works fine....
Kinda wierd when to play the game i own i have to play the demo.
(im a mac user using windows with boot camp so idk if that might have something to do with it. Also because of this idk how to do all that *dmp or log stough.)

[spackle13]

Originally Posted by MarkusRannare View Post
There should be:
DirectX
physx
amdcpusetup.exe

If you install physx in the physx folder and amdcpusetup.exe too, we know for sure that you have everything needed to run the game

i'll have to reverify that I installed those as well later today, pretty sure I installed the physx and amdcpusetup.exe (though for a little bit that one game me an error about not being supported on my OS).

Edit:

Just installed and ran on my laptop without any errors. laptop is running win7 64bit, desktop is running vista 64bit, is there an installation error with vista 64bit?

on the laptop the sanctum files were actually installed to the mygames folder.

Reinstalled DirectX, physx, amdcpusetup, vcredist_x64_vs2008sp1, and vcredist_x86_vs2008sp1

same result ><

[Agent_Anorexia]

I get a crash upon starting the first mission. I start the mission and can look around, but upon clicking on any tile (overview or not) my computer crashes, no ability to end process and I am forced to hard restart. I had this problem in the demo and figured it must have been a demo bug, but I also have it in the full game. I was able to play through the tutorial fully.

I get a partial log file (looks like it cuts off or something) as well as a dmp file. I've tried the stuff in most of the thread to no success.

launch.log (my games/sanctum/sanctumgame/logs):
http://pastebin.com/x1wuTqch

Let me know if you want my .dmp file.

Specs:
Windows XP 32bit
ATI 5870 (1GB) driver version 10.12
Quad Core AMD Phenom II
8GB ram (using 3.2gb)

[JohannesAspeby]

I get a crash upon starting the first mission. I start the mission and can look around, but upon clicking on any tile (overview or not) my computer crashes, no ability to end process and I am forced to hard restart. I had this problem in the demo and figured it must have been a demo bug, but I also have it in the full game. I was able to play through the tutorial fully.

I get a partial log file (looks like it cuts off or something) as well as a dmp file. I've tried the stuff in most of the thread to no success.

launch.log (my games/sanctum/sanctumgame/logs):
http://pastebin.com/x1wuTqch

Let me know if you want my .dmp file.

Specs:
Windows XP 32bit
ATI 5870 (1GB) driver version 10.12
Quad Core AMD Phenom II
8GB ram (using 3.2gb)

The dmp files would be great. They are our main weapon in the battle against crashes

[JohannesAspeby]

I bought Sanctum yesterday had it downloading in the evening and tried to play it several times today. It starts up gives the Coffee stain logo and then closes giving me an error message

ShippingPC-SanctumGame.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

(this isnt all of it just the main bit) it does this before i get to the menu :/ i tried downloading the Demo and that works fine....
Kinda wierd when to play the game i own i have to play the demo.
(im a mac user using windows with boot camp so idk if that might have something to do with it. Also because of this idk how to do all that *dmp or log stough.)

It would be really great if you could find the dmp file and mail them to us.

Reinstalled DirectX, physx, amdcpusetup, vcredist_x64_vs2008sp1, and vcredist_x86_vs2008sp1

same result ><
:( All I can say is, that we will try to find out what's causing these crashes. Maybe it has something to do with the OS

Guess the joke's on all of us for not checking this thread before getting the game. I did try the demo when it came out but didn't buy the game, till today I couldn't quite remember why (assumed it was for the price), then with the summer sale I figured it's time, now I remember why I didn't buy it back then, I actually got the same system freeze on the demo I'm getting now on the full game!

So, to my version of the issues: I get no crash, no error or BSOD whatsoever, the game simply freezes my computer a few seconds into the level (I never make it past building my second block), no alt+tab, alt+F4 not even ctrl+alt+del, I have to reboot the PC manually. after cranking down my graphic setting to low and doing the true/false shader thingie from the first page of this thread, I managed to play a while, but as soon as I tried to load a check point it froze in the same fashion.

My specs meet the requirements (WinXP SP3, Core 2 Duo E4300, Radeon HD 4870, 2 GB RAM -- not cutting edge, but meeting the requiremets). Here's the pastebins:

DXDIAG:
http://pastebin.com/fUW8g00J

LOG:
http://pastebin.com/pHqLiAvT

No *.dmp files were created.

What gives me the least hope is that I'm pretty much echoing posts from almost 4 months ago, and of course I'm getting the same error I did when playing the demo back then, so there doesn't seem to be much point in hoping for an actual fix.
We really have tried fixing the crashes. Some we have actually been successful at eliminating. But since we can't recreate these crashes ourselves it's damn hard veryfing if we fix something or not.

[spackle13]

:( All I can say is, that we will try to find out what's causing these crashes. Maybe it has something to do with the OS


I fixed my issue, it was/is kind of a silly fix and still a workaround as starting the game through steam doesn't work.

I copied the sanctum folder from the [installed] location, steam/steamapps/common/sanctum, and placed it in the user/documents/mygames folder, then ran the exe from that location. Running through steam still crashes before it starts however...

So, at least for me, the issue was just that it was installing to the incorrect location, or even that the game was looking in the wrong location to start the exe file.

[HojoVC]

Guess the joke's on all of us for not checking this thread before getting the game. I did try the demo when it came out but didn't buy the game, till today I couldn't quite remember why (assumed it was for the price), then with the summer sale I figured it's time, now I remember why I didn't buy it back then, I actually got the same system freeze on the demo I'm getting now on the full game!

So, to my version of the issues: I get no crash, no error or BSOD whatsoever, the game simply freezes my computer a few seconds into the level (I never make it past building my second block), no alt+tab, alt+F4 not even ctrl+alt+del, I have to reboot the PC manually. after cranking down my graphic setting to low and doing the true/false shader thingie from the first page of this thread, I managed to play a while, but as soon as I tried to load a check point it froze in the same fashion.

My specs meet the requirements (WinXP SP3, Core 2 Duo E4300, Radeon HD 4870, 2 GB RAM -- not cutting edge, but meeting the requiremets). Here's the pastebins:

DXDIAG:
http://pastebin.com/fUW8g00J

LOG:
http://pastebin.com/pHqLiAvT

No *.dmp files were created.

What gives me the least hope is that I'm pretty much echoing posts from almost 4 months ago, and of course I'm getting the same error I did when playing the demo back then, so there doesn't seem to be much point in hoping for an actual fix.

I'm getting similar results when I try to play, although in my case the demo worked fine and both the tutorial and the short introduction at the beginning of the first level worked fine. But every time at the exact moment (I guess) the actual level is about to begin, my entire PC freezes, not creating any logs or dumps. I tried both fullscreen and windowed, always leaving me with no option but hitting the reboot button.

What surprises me most is that I could build and attack fine in the tutorial. My system specs are fine as well (WinXP SP3, AMD Dual Core 3,1GHz, Radeon HD4770 overclocked or not, 3,2Gb RAM) and as I said, tutorial and demo run without problems. So I guess a problem with my computer is out of the question.

[Cronus]

I can not get past the splash screen. The screen keeps flickering and freezing. I found out that my ATI drivers are continuously crashing when running Sanctum. Windows recovers them and then they crash again. After a few times of this I get a BSOD.

I have the latest ATI drivers, 11-6.

Edit: I just did a little more testing and got the game to work by disabling Crossfire. While ATI drivers are always terrible other games manage fine and Sanctum needs to not cause BSODs. I hope this issue will be sorted out soon, especially for the people who may not think to try that.

[Mr.Viper]

Just bought the game and can't even start it up. That's seriously ♥♥♥♥ed up guys... You better fix that crap -.- I ♥♥♥♥ing paid for a game that doesn't even launch... Instant C2D and .exe stopped working. Serious bull♥♥♥♥!!

http://pastebin.com/C0BSZzT9

[MarkHighwind]

http://pastebin.com/B7eDBFuV

Getting the executable has stopped working error, can't even boot the game ;_; And yes, I already tried running as admin and compatibility mode.

[wisemx]

Same here. Bought another copy today for a friends kid who has a Toshiba Sat. notebook A505, which plays Portal and TF2 fine, but Sanctum while it will load always crashes when a map is loading.
Everything is up to date and I've tried all of our tricks.

What the heck is the trigger while a map is loading that is kicking the exe?

I'm not pasting a crash dump, this kid just needs to play some Sanctum. ;-)

[JohannesAspeby]

I fixed my issue, it was/is kind of a silly fix and still a workaround as starting the game through steam doesn't work.

I copied the sanctum folder from the [installed] location, steam/steamapps/common/sanctum, and placed it in the user/documents/mygames folder, then ran the exe from that location. Running through steam still crashes before it starts however...

So, at least for me, the issue was just that it was installing to the incorrect location, or even that the game was looking in the wrong location to start the exe file.

That may prove to be very valuable advice.

I'm getting similar results when I try to play, although in my case the demo worked fine and both the tutorial and the short introduction at the beginning of the first level worked fine. But every time at the exact moment (I guess) the actual level is about to begin, my entire PC freezes, not creating any logs or dumps. I tried both fullscreen and windowed, always leaving me with no option but hitting the reboot button.

What surprises me most is that I could build and attack fine in the tutorial. My system specs are fine as well (WinXP SP3, AMD Dual Core 3,1GHz, Radeon HD4770 overclocked or not, 3,2Gb RAM) and as I said, tutorial and demo run without problems. So I guess a problem with my computer is out of the question.

Hvae you tried all of the different maps?

I can not get past the splash screen. The screen keeps flickering and freezing. I found out that my ATI drivers are continuously crashing when running Sanctum. Windows recovers them and then they crash again. After a few times of this I get a BSOD.

I have the latest ATI drivers, 11-6.

Edit: I just did a little more testing and got the game to work by disabling Crossfire. While ATI drivers are always terrible other games manage fine and Sanctum needs to not cause BSODs. I hope this issue will be sorted out soon, especially for the people who may not think to try that.

We don't support Crossfire or SLI at the moment I'm afraid...

Just bought the game and can't even start it up. That's seriously ♥♥♥♥ed up guys... You better fix that crap -.- I ♥♥♥♥ing paid for a game that doesn't even launch... Instant C2D and .exe stopped working. Serious bull♥♥♥♥!!

http://pastebin.com/C0BSZzT9

It would be good with a little more info than that. A dmp file would be great

http://pastebin.com/B7eDBFuV

Getting the executable has stopped working error, can't even boot the game ;_; And yes, I already tried running as admin and compatibility mode.

Have you updated catalyst with the latest hotfix?

Same here. Bought another copy today for a friends kid who has a Toshiba Sat. notebook A505, which plays Portal and TF2 fine, but Sanctum while it will load always crashes when a map is loading.
Everything is up to date and I've tried all of our tricks.

What the heck is the trigger while a map is loading that is kicking the exe?

I'm not pasting a crash dump, this kid just needs to play some Sanctum. ;-)
A dxdiag would be good at least. Maybe he runs out of memory?

[wisemx]

I'll check Johannes, but since it plays Portal fine I really thought Sanctum would run if I dropped all of the graphic settings to low.
You have to admit the Unreal engine is too much of a hog if that isn't true. ;-)

btw, as for SLI, I play it fine on a dual nVidia SLI i7.

UPDATE: Still can't get Sanctum to load a map on this system but get this;
I installed Borderlands on it and that game is running great.

No Sanctum but Portal, TF2 and Borderlands all run fine on it? Gosh.

btw, it has 4G of system memory, 1G video, that apparently is not an issue.

[FrankCastleAZ]

Got the game yesterday due to a recommendation from a friend who knows I love both FPS and TD games and wanted a multiplayer partner.

Tried everything suggested in the 13 pages in the topic before uninstalling, manually deleting anything left and reinstalling to no avail. Wasn't pleased when I couldn't get it to work after over an hour of my time.

I love to support indie developers but this game obviously wasn't tested enough before or during the alpha or beta processes on different types of computer hardware and OS's.
Please get some kind of patch out ASAP so my money and time isn't wasted.

dxdiag = http://pastebin.com/XxkJrEJQ
sanctum log = http://pastebin.com/ywL0gGYL

-FrankCastleAZ

EDIT- Forgot to mention, I got the first developer video screen before it cut out with the windows error screen:
ShippingPC-SanctumGame.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

[Zonino]

Like others here I have been suffering the full system lock-up which requires me to hard reset the computer. This problem has been prevalent in most games that use the Unreal Engine for me though. The only one I've never had a problem with is Killing Floor.

I had thought I'd solved the problem though(my motherboard auto supplied too much voltage to the CPU)but it's returned with a vengeance with Sanctum.

The thing is while the issue ends in the same way when and how it happens, if it even happens, differs from game to game. The Last Remnant for example, crashed randomly, whereas Mass Effect 2 crashed mostly when I was looking at things that used like a Blue Shader (for anyone who's played it, think the Reaper Core in the derelict Reaper.) I've not tried Mass Effect 2 again but the Core in Sanctum looks exactly like it. There's also a lot of flashy blue. I don't know if it's even the cause but I'm just mentioning it.

Batman Arkham Asylum I had problems with only until I discovered some old nVidia graphics drivers, then I had no issues at all, however the motherboard still uses nVidia drivers for the MB chipset. Really I'm just clutching at straws but I don't know what else to try.

[AvianAzure]

Log: Log file open, 07/11/11 16:57:51
Init: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
Log: ... running in INSTALLED mode
Init: Version: 7876
Init: Epic Internal: 0
Init: Compiled (32-bit): Jul 4 2011 14:07:07
Init: Changelist: 776445
Init: Command line:
Init: Base directory: c:\program files (x86)\steam\steamapps\common\sanctum\Binaries\Win3 2\
[0003.82] Init: Computer: BETRAYAL
[0003.82] Init: User: Avian
[0003.82] Init: CPU Page size=4096, Processors=4
[0003.82] Init: High frequency timer resolution =2.337949 MHz
[0003.82] Init: Memory total: Physical=3.8GB Pagefile=7.6GB Virtual=4.0GB
[0003.91] Log: STEAMWORKS initialized 1
[0003.92] Init: Presizing for 33476 objects not considered by GC, pre-allocating 0 bytes.
[0003.99] Init: Object subsystem initialized
[0004.44] DevDataBase: Connection to "Provider=sqloledb;Data Source=production-db;Initial Catalog=EngineTaskPerf;Trusted_Connection=Yes;Conn ection Timeout=2" or "10.1.20.20" failed
[0005.53] Log: TEXTUREGROUP_World: (MinLODSize=256,MaxLODSize=256,LODBias=1,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_WorldNormalMap: (MinLODSize=256,MaxLODSize=256,LODBias=1,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_WorldSpecular: (MinLODSize=256,MaxLODSize=256,LODBias=1,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_Character: (MinLODSize=128,MaxLODSize=256,LODBias=0,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_CharacterNormalMap: (MinLODSize=128,MaxLODSize=256,LODBias=0,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_CharacterSpecular: (MinLODSize=128,MaxLODSize=256,LODBias=0,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_Weapon: (MinLODSize=256,MaxLODSize=512,LODBias=0,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_WeaponNormalMap: (MinLODSize=256,MaxLODSize=512,LODBias=0,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_WeaponSpecular: (MinLODSize=256,MaxLODSize=512,LODBias=0,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_Vehicle: (MinLODSize=512,MaxLODSize=1024,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0005.53] Log: TEXTUREGROUP_VehicleNormalMap: (MinLODSize=512,MaxLODSize=1024,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0005.53] Log: TEXTUREGROUP_VehicleSpecular: (MinLODSize=512,MaxLODSize=1024,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0005.53] Log: TEXTUREGROUP_Cinematic: (MinLODSize=256,MaxLODSize=4096,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0005.53] Log: TEXTUREGROUP_Effects: (MinLODSize=128,MaxLODSize=256,LODBias=1,MinMagFil ter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simp leAverage)
[0005.53] Log: TEXTUREGROUP_EffectsNotFiltered: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0005.53] Log: TEXTUREGROUP_Skybox: (MinLODSize=512,MaxLODSize=1024,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0005.53] Log: TEXTUREGROUP_UI: (MinLODSize=512,MaxLODSize=1024,LODBias=1,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0005.53] Log: TEXTUREGROUP_Lightmap: (MinLODSize=512,MaxLODSize=4096,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,MipGenSettings=TMGS_Sim pleAverage)
[0005.53] Log: TEXTUREGROUP_RenderTarget: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0005.53] Log: TEXTUREGROUP_MobileFlattened: (MinLODSize=8,MaxLODSize=256,LODBias=0,MinMagFilte r=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simple Average)
[0005.53] Log: TEXTUREGROUP_ProcBuilding_Face: (MinLODSize=1,MaxLODSize=1024,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0005.53] Log: TEXTUREGROUP_ProcBuilding_LightMap: (MinLODSize=1,MaxLODSize=256,LODBias=0,MinMagFilte r=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simple Average)
[0005.53] Log: TEXTUREGROUP_Shadowmap: (MinLODSize=512,MaxLODSize=4096,LODBias=0,MinMagFi lter=Aniso,MipFilter=Point,NumStreamedMips=3,MipGe nSettings=TMGS_SimpleAverage)
[0005.53] Log: TEXTUREGROUP_ColorLookupTable: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0005.53] Log: TEXTUREGROUP_Terrain_Heightmap: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0005.53] Log: TEXTUREGROUP_Terrain_Weightmap: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0005.53] Log: TEXTUREGROUP_ImageBasedReflection: (MinLODSize=256,MaxLODSize=4096,LODBias=0,MinMagFi lter=Aniso,MipFilter=Linear,MipGenSettings=TMGS_Bl ur5)
[0005.53] Log: TEXTUREGROUP_Bokeh: (MinLODSize=1,MaxLODSize=4096,LODBias=0,MinMagFilt er=Aniso,MipFilter=Point,MipGenSettings=TMGS_Simpl eAverage)
[0005.63] Log: Shader platform (RHI): PC-D3D-SM3
[0010.22] Log: PhysX GPU Support: DISABLED
[0017.60] Critical: appError called: Failed to find file for package Sanctum for async preloading.
[0017.60] Critical: Windows GetLastError: The process cannot access the file because it is being used by another process. (32)
[0037.02] Log: === Critical error: ===
Failed to find file for package Sanctum for async preloading.

Address = 0x75c9b727 (filename not found) [in C:\windows\syswow64\KERNELBASE.dll]
Address = 0x59edb1 (filename not found) [in c:\program files (x86)\steam\steamapps\common\sanctum\Binaries\Win3 2\ShippingPC-SanctumGame.exe]
Address = 0x5d13f3 (filename not found) [in c:\program files (x86)\steam\steamapps\common\sanctum\Binaries\Win3 2\ShippingPC-SanctumGame.exe]

[FrankCastleAZ]

This is extremely awkward, but I might have figured out my problem.

After looking over the thread a 2nd time I noticed PaterFrog mentioned in HIS POST (http://forums.steampowered.com/forums/showpost.php?p=21792936&postcount=38) that he had an error listing:

"Failed to create the D3D9 device. This can happen if the desktop is locked. Exiting..."

I remembered that several days ago I locked my desktop after putting an image full screen across a dual monitor for a desktop image.
So I just went to unlock my desktop and boot the game and viola it worked!

Dunno if this would solve any other user's issue, but it's worth a mention.


MY FIX:

XP32 SP3
Right click on desktop > PROPERTIES > "DESKTOP" TAB > "CUSTOMIZE DESKTOP" BUTTON > "WEB" TAB > UNCHECK "LOCK DESKTOP ITEMS"


And it worked for me.

Weird I know.

Hope it helps some other users as well as the developers of Sanctum. I'm about to go play my first game now, hopefully I enjoy myself.

-FrankCastleAZ

[JohannesAspeby]

This is extremely awkward, but I might have figured out my problem.

After looking over the thread a 2nd time I noticed PaterFrog mentioned in HIS POST (http://forums.steampowered.com/forums/showpost.php?p=21792936&postcount=38) that he had an error listing:



I remembered that several days ago I locked my desktop after putting an image full screen across a dual monitor for a desktop image.
So I just went to unlock my desktop and boot the game and viola it worked!

Dunno if this would solve any other user's issue, but it's worth a mention.


MY FIX:

XP32 SP3
Right click on desktop > PROPERTIES > "DESKTOP" TAB > "CUSTOMIZE DESKTOP" BUTTON > "WEB" TAB > UNCHECK "LOCK DESKTOP ITEMS"


And it worked for me.

Weird I know.

Hope it helps some other users as well as the developers of Sanctum. I'm about to go play my first game now, hopefully I enjoy myself.

-FrankCastleAZ

It's always nice to see people getting it to work :) Thanks for letting the community know!

[JohannesAspeby]

Log: Log file open, 07/11/11 16:57:51

[0017.60] Critical: appError called: Failed to find file for package Sanctum for async preloading.
[0017.60] Critical: Windows GetLastError: The process cannot access the file because it is being used by another process. (32)
[0037.02] Log: === Critical error: ===
Failed to find file for package Sanctum for async preloading.

Address = 0x75c9b727 (filename not found) [in C:\windows\syswow64\KERNELBASE.dll]
Address = 0x59edb1 (filename not found) [in c:\program files (x86)\steam\steamapps\common\sanctum\Binaries\Win3 2\ShippingPC-SanctumGame.exe]
Address = 0x5d13f3 (filename not found) [in c:\program files (x86)\steam\steamapps\common\sanctum\Binaries\Win3 2\ShippingPC-SanctumGame.exe]

Verify your cache. That should be it

[XDsuffer]

Short: Game fails to Launch at all.

DxDiaghttp: http://pastebin.com/ZcNVW2ks

Log: http://pastebin.com/TL27Cr4v

Also mailed as requested to support@coffeestainstudios.com,
Titled: Crash Bug Report, Sanctum - XDSuffer

Description: When I go to launch Sanctum the "Preparing to Launch Sanctum" box come up for a few seconds, then disappears but Sanctum does not load, there is no error message, nothing.
Ive tried many suggestions given to me by other users. nothing has worked.

[JohannesAspeby]

Short: Game fails to Launch at all.

DxDiaghttp: http://pastebin.com/ZcNVW2ks

Log: http://pastebin.com/TL27Cr4v

Also mailed as requested to support@coffeestainstudios.com,
Titled: Crash Bug Report, Sanctum - XDSuffer

Description: When I go to launch Sanctum the "Preparing to Launch Sanctum" box come up for a few seconds, then disappears but Sanctum does not load, there is no error message, nothing.
Ive tried many suggestions given to me by other users. nothing has worked.

I am sorry, but your graphics device must be shader model 3.0 compatible. Contact Steam, you should be able to get a refund :(

[XDsuffer]

I am sorry, but your graphics device must be shader model 3.0 compatible. Contact Steam, you should be able to get a refund :(

Oh =[ Thank you for you help.

[AvianAzure]

Verify your cache. That should be it

Excellent, thank you, works just fine now, thought I had already done that but apparently something changed in the meantime :P

[Garmonbozia]

Hi, I bought Sanctum earlier this week after having read the rave review on Ars but can't get it past a crash at the startup screen.

DX Diag: http://pastebin.com/WYrCZm8M

Crash Log: http://pastebin.com/5RmvaTxX

Any thoughts?

CC: support@coffeestainstudios.com

[RaykoX]

Hi, I bought Sanctum earlier this week after having read the rave review on Ars but can't get it past a crash at the startup screen.

DX Diag: http://pastebin.com/WYrCZm8M

Crash Log: http://pastebin.com/5RmvaTxX

Any thoughts?

CC: support@coffeestainstudios.com

Sadly your graphics device is not Shader Model 3.0 compatible either, so I'll just quote Johannes:

I am sorry, but your graphics device must be shader model 3.0 compatible. Contact Steam, you should be able to get a refund :(

[Garmonbozia]

Sadly your graphics device is not Shader Model 3.0 compatible either, so I'll just quote Johannes:

:o

Thanks, RaykoX.

My understanding with Steam is there's no refunds, though. Anybody heard anything different?

[minahina]

I sent the crash report and all things to support@coffeestainstudios.com. Except I think I only sent 3 dumps and not four like I said. xD Sorry about that.

It's the same virtual memory problem I don't understand at all.

Also Garmonbozia, that was about the same understanding I have of Steam. They have never refunded anything as far as my knowledge goes.

[RaykoX]

:o

Thanks, RaykoX.

My understanding with Steam is there's no refunds, though. Anybody heard anything different?

I'm really sorry there's nothing we can do!

You're not obliged to any refund, but I'm no lawyer so don't quote me on that.

But the support people I've encountered are nice, if you're a long-standing steam customer with a few games under your belt I'd just be honest with them, tell them you're not the most technically inclined person(true or not) and that you didn't see/understand the minimum requirements.

If the support rep is having a good day, I think he or she will help you out.

[TheLeapist]

Every time my brother tries to join any multiplayer game both Sanctum and Steam crash entirely. Anyone else have any problems like this and/or know how to fix it? We'd really appreciate it.

[JohannesAspeby]

I sent the crash report and all things to support@coffeestainstudios.com. Except I think I only sent 3 dumps and not four like I said. xD Sorry about that.

It's the same virtual memory problem I don't understand at all.

Also Garmonbozia, that was about the same understanding I have of Steam. They have never refunded anything as far as my knowledge goes.

We will take a look at the dmp files as soon as we can.

Every time my brother tries to join any multiplayer game both Sanctum and Steam crash entirely. Anyone else have any problems like this and/or know how to fix it? We'd really appreciate it.

Please read the HowTo in the sticky sections on how to report bugs and crashes.

[Eyeless]

A reformat fixed my crash at start-up problem, something about my directx was corrupt and problematic in a few unreal engine games.

[minahina]

A reformat fixed my crash at start-up problem, something about my directx was corrupt and problematic in a few unreal engine games.

I'm thinking a reformat would fix the problems of many users. Even me. I'll do a reformat one of these days once I get a new HD anyway so I can check in the process. Can't be sure though.

[OrderChaos]

Hello, I bought Sanctum when it was on sale and have been unable to play it...at all.

Here is my pastebin of the Sanctum log: http://pastebin.com/y82xttG0

Pastebin for the DXDiag: http://pastebin.com/rCKuXgNK

As for the description of what happens here you go:
When I launch the game nothing pops up. The sound comes on, appears to loop a bit then after a few seconds the splash screen appears (goes straight to this if any button is pressed). After this happens it has about a 1 frame per second or two refresh rate and will eventually crash the computer (Memory Dump BSOD).

If I alt tab while the splash screen is up the message "The Display Driver has crashed and recovered" pops up. If I then go back to the game it is on the "Click any button to Start" screen with the sound stuttering and a refresh rate of maybe once every 5 seconds, a black flash on the screen every second and after about 20-30 seconds it does the Memory Dump BSOD. This is as far as I have gotten.

I tried enabling compatibility mode with XP SP3, run as administrator and disable visual themes. I also tried changing the shaders to refresh on demand and set the proper screen resolution in the .ini file. All game files verified correctly.

I would really like to be able to play this game with my friends and any help to actually play the game would be much appreciated. I'm always glad to help indie developers and spending 3.75 on a game means I'm not too upset when it doesn't work, but it would be nice to actually be able to play the game I purchased.

Again, Thanks for any help and I hope this gets taken care of quickly.

EDIT: I realize its in the dxdiag, but I think I will include it here as well: I am running on WIn 7 Pro x64 with an intel Core i7 920 (at 2.92GHZ), 12GB of RAM, and dual ATI 5770s 1GB in Xfire.

EDIT2:changing "bSerializeStartupPackagesFromMemory=TRUE" to "bSerializeStartupPackagesFromMemory=FALSE" fixed the game! Yay!

[Garmonbozia]

Thx minahina.

Hope y'all enjoy the game. :(

[Smotter]

I got error:

Failed to create the D3D9 Device! This can happen if the desktop is locked.
Exiting...

It was fixed by run it in Windows XP SP3 compatibility with administrator.

Any idea how to actual fix this?

[minahina]

I got error:



It was fixed by run it in Windows XP SP3 compatibility with administrator.

Any idea how to actual fix this?

You should read the page 14. You need to unlock the desktop.
Right click your desktop > properties > desktop tab > personalize/customize > Web tab > uncheck the Block Desktop box.

[sobchan]

I found some ways to fix launching error that says "Shipping blahblah stopped working" on Japanese forum.

1) open the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

2)launch the game so many times without closing the error window

3)edit the line on sanctum\Engine\Config\BaseEngine.ini
bSerializeStartupPackagesFromMemory=TRUE
to say
bSerializeStartupPackagesFromMemory=FALSE

better try;)

[minahina]

I found some ways to fix launching error that says "Shipping blahblah stopped working" on Japanese forum.

1) open the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

2)launch the game so many times without closing the error window

3)edit the line on sanctum\Engine\Config\BaseEngine.ini
bSerializeStartupPackagesFromMemory=TRUE
to say
bSerializeStartupPackagesFromMemory=FALSE

better try;)

The first one is of course showed already... but time to declare something:

The third option fixed my problem with the virtual memory shortage. That officially fixed it.

Thanks everyone for the support! And... really amazing game. =) Still going to be around in case my experience helps somehow.

[Saeniti]

I am having the "Shippingpc-SanctumGame.exe has stopped working" error. The game starts up fine, the menu loads and I can play the tutorial fine. When I try to load the first level, the Mine loading screen comes up and after a little bit it freezes then exits to a black half-screen and the error comes up.
http://pastebin.com/dHSc0zHg <-- DX diag
http://pastebin.com/qbD0iSvA <-- most recent log.
My log seemed to be empty for the longest time. It only contained information once I had played through the tutorial. If I just try to start the first level the log is empty.
Hopefully you can help.

[halororor]

I'm having crash bugs as well. Sorry if my crash has been reported here already, but I'm a bit short on time so I don't have time to go through the thread.

My game works fine, but every time I end a match, say if I'm done with the tutorial or I quit a match halfway through, I get a CTD that says this: Shippingpc-SanctumGame.exe has stopped working.

It's slightly annoying, as I have to restart the game every time after every game I play.

[Gerk]

Game runs smoothly and comfortably, but after ten minutes or so of gameplay the computer will invariably hard-crash, or freeze up, lock up, whatever you want to call it. Frozen picture, stuttering sound, no BSoD, have to reset the computer.

Here's my DxDiag (http://pastebin.com/mpqAYMg2), and the most recent (i.e. only) Sanctum log (http://pastebin.com/Ewc6Ur1j).

Any help would be appreciated.

[lagendofdoom]

Game runs smoothly and comfortably, but after ten minutes or so of gameplay the computer will invariably hard-crash, or freeze up, lock up, whatever you want to call it. Frozen picture, stuttering sound, no BSoD, have to reset the computer.

Here's my DxDiag (http://pastebin.com/mpqAYMg2), and the most recent (i.e. only) Sanctum log (http://pastebin.com/Ewc6Ur1j).

Any help would be appreciated.

I have the same problem >_>

my DxDiag : http://pastebin.com/nVdm4kPb
my lastest log : http://pastebin.com/vHinFtLp

[Saeniti]

I am having the "Shippingpc-SanctumGame.exe has stopped working" error. The game starts up fine, the menu loads and I can play the tutorial fine. When I try to load the first level, the Mine loading screen comes up and after a little bit it freezes then exits to a black half-screen and the error comes up.
http://pastebin.com/dHSc0zHg <-- DX diag
http://pastebin.com/qbD0iSvA <-- most recent log.
My log seemed to be empty for the longest time. It only contained information once I had played through the tutorial. If I just try to start the first level the log is empty.
Hopefully you can help.

So I fixed it. What worked for me was to uninstall the graphics driver and reinstall the latest updated one from the manufacturers website. Anyone with an Intel Graphics card should try that. Don't just update, uninstall completely and reinstall.

[JohannesAspeby]

I'm having crash bugs as well. Sorry if my crash has been reported here already, but I'm a bit short on time so I don't have time to go through the thread.

My game works fine, but every time I end a match, say if I'm done with the tutorial or I quit a match halfway through, I get a CTD that says this: Shippingpc-SanctumGame.exe has stopped working.

It's slightly annoying, as I have to restart the game every time after every game I play.

Game runs smoothly and comfortably, but after ten minutes or so of gameplay the computer will invariably hard-crash, or freeze up, lock up, whatever you want to call it. Frozen picture, stuttering sound, no BSoD, have to reset the computer.

Here's my DxDiag (http://pastebin.com/mpqAYMg2), and the most recent (i.e. only) Sanctum log (http://pastebin.com/Ewc6Ur1j).

Any help would be appreciated.

I have the same problem >_>

my DxDiag : http://pastebin.com/nVdm4kPb
my lastest log : http://pastebin.com/vHinFtLp

A dump file to our support mail would be appreciated :)

[Agent_Anorexia]

A few weeks ago, I had the problem about crashing upon using televators and after a few minutes in game without using them. That was under windows xp. I just upgraded to 7, and decided to give it another try. It now works just fine, so possibly that crash is something either operating system specific or direct x specific (i'm on 11 now). Not really sure if this helps at all, but figured I'd throw it out there.

[forrest117]

http://pastebin.com/GVsTn23A Launch.log
the .dmp has a size of 0kb, so not sure what was supposed to be in there when it crashed (stopped responding)
http://pastebin.com/Uqs4kKBd dxdiag

First time it crashed for me that I can remember. Certainly first in a long time. 3p Hardcore Endless on Arc, middle of a wave. No idea how to re-create.

[Uritziel]

Sanctum just decided to randomly crash on me. First time playing; on wave 11 or 12 single player mine lvl. Just CTD.

DxDiag: http://pastebin.com/adsX6Ghe
Log: http://pastebin.com/rV9cAbNF

[NintendoEtc]

Hello, I just bought the game Sanctum yesterday, couldn't wait to play it! ...But I cant even load it up, every time I try I get the "ShippingPC-SanctumGame.exe has encountered a problem and needs to close. We are sorry for the inconvenience." pop-up error. I clicked to see what the error report contained and it says the "the following files will be in this error report" and then it shows one file "C:\DOCUME~1\Andy\LOCALS~1\Temp\cfb3_appcompat.txt"
I don't have any clue what to do and I want to play this game so bad!
Log-http://pastebin.com/AHD4BxgX
DxDiag-http://pastebin.com/pMdja0Qj
Please help me :[

[ebmurray21]

cheers for the help mate, changed my compatability mode and everything is running smooth.

beers on me

[MarkusRannare]

http://pastebin.com/GVsTn23A Launch.log
the .dmp has a size of 0kb, so not sure what was supposed to be in there when it crashed (stopped responding)
http://pastebin.com/Uqs4kKBd dxdiag

First time it crashed for me that I can remember. Certainly first in a long time. 3p Hardcore Endless on Arc, middle of a wave. No idea how to re-create.


]
Sanctum just decided to randomly crash on me. First time playing; on wave 11 or 12 single player mine lvl. Just CTD.

DxDiag: http://pastebin.com/adsX6Ghe
Log: http://pastebin.com/rV9cAbNF


Do you have any .dmp files you could send me, there are instructions on how to get these on:
http://forums.steampowered.com/forums/showthread.php?t=1990161


Hello, I just bought the game Sanctum yesterday, couldn't wait to play it! ...But I cant even load it up, every time I try I get the "ShippingPC-SanctumGame.exe has encountered a problem and needs to close. We are sorry for the inconvenience." pop-up error. I clicked to see what the error report contained and it says the "the following files will be in this error report" and then it shows one file "C:\DOCUME~1\Andy\LOCALS~1\Temp\cfb3_appcompat.txt "
I don't have any clue what to do and I want to play this game so bad!
Log-http://pastebin.com/AHD4BxgX
DxDiag-http://pastebin.com/pMdja0Qj
Please help me :[

After checking your log and DxDiag, I see that your graphics-card is quite old and don't support PixelShader 3.0, this is required to run the game. Sorry to say, but you need to buy a new graphics card to get the game running. If you would buy a new graphics card, I'd would however suggest getting a entirely new computer as you would be bottlenecked by your CPU.

[PH30NIXX]

-I just bought Sanctum as part of the indie pack, installed it, and tried to run it. Immediately after The Coffee Stain Studios screen, it blacks out and gives me the "WeShippingPC-SanctumGame.exe has encountered a problem and needs to close. We are sorry for the inconvenience." Error.

-I can reprodusce the error simply by running the game. I have tried about 20 times, it always happens.

-My DXDIAG is at http://pastebin.com/gk71DWaL

-My Log is at http://pastebin.com/W7exnFWZ

-I have emailed My .dmp file
Thanks for your time,
PH30NIXX

[Crusha K. Rool]

Did you let Steam verify your cache? Twice?

[PH30NIXX]

No, But thanks! Ill Try That!

[PH30NIXX]

didn't work..... I tried 3 times actually....

[roy7]

I've never gotten the game to work either, have sent in numerous logs and so on. At this point I'll just wait for the next update that comes out and try installing again to see if the problem has been found and fixed. Steam doesn't do refunds so I'll just have to wait and see. :)

[KiLLLLeR150]

I've sent an e-mail to support but I thought I might as well post here too.

So I finally started playing Sanctum after having had it installed for about 4 days. I click play, Steam installs 3 things, and I play for 4 hours. I then try to play again later that night and it doesn’t work. I see the splash screen for 5 minutes, then I get a Windows error stating ShippingPC-SanctumGame.exe has crashed. Verifying my Steam cache for Sanctum has turned up nothing. I can play other games, including Borderlands and Batman Arkham Asylum (powered by UE3) just fine.

My DxDiag is here: http://pastebin.com/rX0bZL56
The logs that are made from crash attempts are completely empty.

My specs are: Windows 7 Pro 64-bit SP1
Intel Core 2 Quad Q9650 @ 3.00 GHz
8 GB DDR2 RAM @ 800 MHz
ATI Radeon HD 4850
Creative Sound Blaster X-Fi Titanium

I would also like to point out that during the 5 minute limbo and Steam verification, my computer becomes very slow. Typing something from the keyboard is sketchy at best and the mouse “pauses” every 5 seconds or so while moving. Trying to open up a simple program takes much longer than it should. Also, attempting to end the ShippingPC-SanctumGame.exe process during that limbo time will not do anything and will actually never make the game crash, permanently slowing my computer unless I shut down or restart.

Quite interesting how the game worked the first time, but not any time after. I would really like to play some more.

[Crusha K. Rool]

Edit: Nevermind.

[Tyler3120]

im fearful of buying sanctum...
reason? i cant even play the demo...ive been trying to make the demo work every single day since it first came out,and im STILL not able to play it,i HAVE played much more demanding games on my laptop before.i really think sanctum looks like an absolutely amazing game,and have been talking with my friends for years saying "if only there was even one first person shooter tower defense!"
i have loved every valve game i have played,and consider myself somewhat new to pc gaming - im more of a console gamer, like the hassle free gaming style :D
now,im sorry for my rambling,but heres the error...FINALLY!


Problem signature:
Problem Event Name: APPCRASH
Application Name: ShippingPC-SanctumGame.exe
Application Version: 0.0.0.0
Application Timestamp: 4dcc210b
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18449
Fault Module Timestamp: 4da47967
Exception Code: 00000001
Exception Offset: 0003fc56
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 4105
Additional Information 1: bf58
Additional Information 2: ea311a6c4a536c52ef5ae8701d6a7344
Additional Information 3: c694
Additional Information 4: 7b0ea450792a26fa084626c135a25d3f


my system is using:
windows vista sp2
amd athlon 64 processor

if you need even more info,im using a stock acer aspire 5515
so i hope this helps,i did read this topic befor posting and remember atleast two people with this problem

[roy7]

im fearful of buying sanctum...
reason? i cant even play the demo...ive been trying to make the demo work every single day since it first came out,and im STILL not able to play it

I'm in the other boat, the demo worked but the game won't. Each new version I'll reinstall and try again. I'm sure one day they'll locate the issues some of us have and the it'll work for everyone. :)

[occono]

Ah, I didn't have time to play the demo and get the royal bundle before it got too expensive. (Well, not expensive, but I really don't want to go over a certain amount for some games I don't know much about...)

I have Intel integrated graphics, and yeah, I know. Otherwise my Laptop has pretty good specs, I should try and see if I can replace the video card, but that's so complicated...Anyway, a shame, it seems interesting but too laggy :(

Try opening the SanctumEngine.ini file (located in "Documents\My Games\Sanctum\SanctumGame\Config") and edit the line
bInitializeShadersOnDemand=False
to say
bInitializeShadersOnDemand=True

As Nekomancer pointed out, the computer does not meet the system requirements for Sanctum, and you may experience some slight performance issues, but we still hope the game will run on your computer and that you will enjoy it. Hope this helps.

I have SanctumEngine.ini and I opened it in notepad but there's no bInitializeShadersOnDemand=False in it.

[crio89]

another problem. when i play, the video crash, and i see only black in the screen. (the game however continue to play, without problem, but i cant see what happen.


My Pc parameters:
intel core 2 quad q6600 @2,4 ghz
ram 2 gb
scheda ge force 8600 gs(last driver possible.)
vista 32 bit

thanks!

[huroikai]

i can play hte game for around 30 min and than i get the APPCRASH =/

i was geting this problem with the Kernelbase.dll but i solved the problem,now is the own game

dxdiag: http://pastebin.com/download.php?i=eTCZdWnA

Sanctum log: http://pastebin.com/download.php?i=2aMvcLDu

edit: forgot something: i only crash on multiplayer,on sigle i played something close to 1hour and no crash

[Me2nice]

Ah, I didn't have time to play the demo and get the royal bundle before it got too expensive. (Well, not expensive, but I really don't want to go over a certain amount for some games I don't know much about...)

I have Intel integrated graphics, and yeah, I know. Otherwise my Laptop has pretty good specs, I should try and see if I can replace the video card, but that's so complicated...Anyway, a shame, it seems interesting but too laggy :(



I have SanctumEngine.ini and I opened it in notepad but there's no bInitializeShadersOnDemand=False in it.

Yes, there is. Why it won't show when you run a search for it specifically, I don't know.

I do know what running a search for "Shaders" will take you right to it (at least, it did so for me).

[JoeDaStudd]

Hi,

I just started playing this game and I love it.

However the game keeps randomly crashing my system completely (need a reboot to get it back)
I've looked in the log files and the last line always seems to be
Timed out while waiting for GPU to catch up. (500 ms)

I have no trouble playing any other games at all.

Any advise?

UPDATE

Turns out it was just a coincidence it crashed on the above line on 3 of the logs. The others just stop mid way through random lines.

Specs

Window 7 64bit
2x2gb DDR2 ram (4gb)
1tb harddrive (over 100gb free on the OS/game partition)
AMD x2 7750 - factory settings
4850 - factory settings

Latest drivers, windows upto date and system clean of any malware or virus'.
I've verified the Steam files about a dozen times.

I've ran a log of the gpu temperature and it comes back as never going above 65C and at the point it crashes its in the 60C region.