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Maledict21
04-27-2011, 03:58 PM
The purpose of this thread is to provide a conglomeration of some of the most common issues posted in this section. This thread also contains a collection of Steam related tips & tricks as most of the “tip” threads get lost under the amount of “help” threads. If you have a fix, tip, trick, or other helpful information not listed here, please add it below!

Did something in this thread help you solve an issue? Please reply and tell me what worked and what didn't.

Common Issues & Fixes

Help! My account is suspended, has been hi-jacked by someone else, or I can't access the e-mail address associated with my account.

These are account specific issues and we, as other forum users, will be unable to help you. Only Steam Support can resolve such issues. If you would like more information, see these Support articles.

Please Do NOT post account-specific problems (http://forums.steampowered.com/forums/showthread.php?t=320978)

Contacting Steam Billing and Support (https://support.steampowered.com/kb_article.php?ref=1223-QROC-4460)

Suspended Steam Account (https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519)

Reclaiming a Hijacked Steam Account (https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366)


I can't connect to the Steam network/servers, or Steam thinks I don't have Internet connectivity.

This kind of issue is usually caused by something interfering on the computer and/or network that Steam is running on. This also applies even when no apparent changes were made to the computer or network. Program updates, security software and firewalls (on the computer and router) can trigger such issues. Be sure to thoroughly read through and try all troubleshooting steps in the following Support articles.

Troubleshooting Network Connectivity (https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493)

Programs Which May Interfere with Steam (https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289)

ClientRegistry.blob (https://support.steampowered.com/kb_article.php?ref=7241-EYON-2343)


Steam gets stuck while updating and never finishes.

Follow the instructions in this Support article.

ClientRegistry.blob (https://support.steampowered.com/kb_article.php?ref=7241-EYON-2343)

If the issue persists, try re-installing Steam.


Steam freezes, crashes, stops responding, can't load certain libraries or files, or some features simply don't work.

Exit Steam and go to the folder called "C:\Program Files\Steam" (this is the default location for a Steam installation - if you set a different installation directory, you will need to browse to it). Delete all of the files in this folder except: The "SteamApps" folder, the "userdata" folder, and "Steam.exe" (this file is listed as an application and features the black and white Steam logo). Restart your computer. Then, launch "Steam.exe" from within the Steam installation folder, and not from a pre-existing shortcut. With Steam running, re-test the original issue. Note: This process will not affect your currently installed games.


When attempting to access the Store, Community, or News tabs I get "Failed to load web page (unknown error).-118". Steam related websites don't work in my web browser.

This is often caused by having a proxy server set on your computer. Steam does not support proxy servers. Follow the instructions in this Support article to check for proxy settings.

Unable to connect to HTTP Proxy -or- Unable to connect to server (https://support.steampowered.com/kb_article.php?ref=7549-MURQ-4431)

Another cause of this issue is Steam related domains in the Windows hosts file. The hosts file is located at "C:\Windows\system32\drivers\etc\hosts". It is a text file and can be opened in Notepad to check for anything suspicious.

Having a proxy set or Steam related entries in the hosts file without prior knowledge of their existence is a strong indication that viruses or other malware may be present on your computer; a full malware scan is recommended.

Follow the instructions in this post for easy removal of proxies and host redirections.

http://forums.steampowered.com/forums/showpost.php?p=22316956&postcount=10


Sorry, but you're not permitted to view these materials at this time.

If you enter the wrong age while browsing the Steam store, you will be denied access to some content.

The age is stored in the browser cookies. If you are using the Steam client, simply restart the client and the age should be reset. If you are using a web browser, you will need to clear the cookies.


Offline Mode doesn't work; says it can't connect.

In order for offline mode to work, Steam must be fully updated. In order to guarantee a game will be available in offline mode, it should be launched at least once while online after installation.

Sometimes disabling or disconnecting from your local network connection will fix issues with offline mode.

Offline Mode (https://support.steampowered.com/kb_article.php?ref=3160-AGCB-2555)


My desktop shortcuts are missing icons/are broken.

To fix shortcut icons, right click on the shortcut and select Properties -> Change Icon. The icons for Steam games are located in "C:\Program Files\Steam\steam\games". If the appropriate icon is not in that folder, create a new desktop shortcut for the game and Steam should re-create the icon in that folder.

If shortcuts are appearing with broken icons or generic Internet Explorer icons, and cannot be fixed with the above, ensure that Internet Explorer is fully updated.

Non-functioning shortcuts can usually be fixed by following the instructions in this Support article.

Steam is not a registered protocol (https://support.steampowered.com/kb_article.php?ref=2087-MZES-9065)


Steam Cloud is preventing me from changing/resetting my config files.

Follow these instructions to reset the configuration for a specific game


Navigate to the store page for the game you wish to reset and get the appID from the URL
It should look like this: http://store.steampowered.com/app/<appID>/
Disable Steam Cloud
Navigate to “Steam\SteamApps\<username>\<game>\<game>\cfg\” and delete “config.cfg”
Navigate to “Steam\userdata\<usernumber>\<appID>\remote\cfg\” and delete “config.cfg”
Launch the game, allow it to write a new config file, then exit the game
Enable Steam Cloud
Launch the game and test the issue.



The Store, Community, and/or News tabs in Steam look corrupt, have a white background, or other web page related weirdness.

This can be caused by a damaged or broken WebKit cache in Steam. It can be repaired by following these instructions.


Exit Steam
Navigate to "Steam\config"
Delete the "htmlcache" and "cookies" folders
If this issue is also occuring in the overlay browser, also delete the "overlayhtmlcache" and "overlaycookies" folders
Run Steam and test the issue


A bug in some versions of CCleaner causes it to break Steam's HTML cache. Unless you set CCleaner to ignore Steam, this issue can reoccur.


I have a non-Steam game that is also available on Steam. Can I "convert" it to the Steam version?

Only retail games listed in this Support article can be activated as Steam games. If the game is not listed, you will have to use it as a non-Steam game.

Retail CD Keys (https://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601)


I can't install Steam because the installer is giving me an error.

First, try all troubleshooting steps in this Support article.

Error 1316 and other SteamInstall.msi errors (https://support.steampowered.com/kb_article.php?ref=7247-OPVB-9949)

If Steam still cannot be installed, follow the instructions in this post to install it manually.

http://forums.steampowered.com/forums/showpost.php?p=22291466&postcount=5


Steam says it should not be run in compatibility mode.

First, navigate to the Steam installation directory ("C:\Program Files\Steam" by default). Right click on "Steam.exe" and select properties. Then, under the compatibility tab, make sure nothing is checked.

If the issue persists, try the instructions in this post.

http://forums.steampowered.com/forums/showthread.php?t=1876684


When using the Steam overlay, my keyboard doesn't work or the keys are messed up.

This can be caused by keylogging protection software. Disable any keylogging protection software you may be running and test the issue. A program known in particular to cause this issue is GuardedID.


Tips & Tricks

Can I install games on more than one hard drive or on an external hard drive?

Unfortunately, functionality to do this is not built into Steam. A workaround utilizing junctions is detailed in these threads however.

http://forums.steampowered.com/forums/showthread.php?t=1138731
http://forums.steampowered.com/forums/showthread.php?t=664376


I don't like my account name, can I change it?

Unfortunately, account login names cannot be changed. The name that is displayed to other users, however, can be changed in settings under the account tab.

This trick allows you to remove your account name from the main Steam window.


Navigate to "C:\Program Files\Steam\resource\layout" and make a copy of the "steamrootdialog.layout" file; name the copy "steamrootdialog_old.layout"
Open the original "steamrootdialog.layout" file in a text editor
Find this text

account_url
{
"ControlName" "URLLabel"
"fieldName" "account_url"
"labelText" "#Steam_Account_Name"
"URLText" "steam://url/StoreAccount/"
style="URLLabelSimple"
}

Change the value of the "labelText" field to "My Account" (or whatever you want);
"#Steam_Account_Name" is what you actually want to change
Save the file and restart Steam
The account name URL link at the top of the Steam window will no longer show your Steam account name


Note: This trick may need to be repeated after updates to Steam's user interface.


Can I change where/how the Steam pop-ups appear?

Yes, follow these instructions to change the pop-up panel notifications.


Navigate to "C:\Program Files\Steam\resource\styles"
Copy the files "steam.styles" and "gameoverlay.styles"; name the copies "steam_old.styles" and "gameoverlay_old.styles"
Open "steam.styles" and "gameoverlay.styles" in Notepad
Find the following line in each file:
Notifications.PanelPosition "BottomRight"
Change it to the desired value in each file where you want changes to be made ("steam.styles" for normal popups and "gameoverlay.styles" for in-game popups)
Note: PanelPosition can be "BottomRight", "BottomLeft", "TopRight", "TopLeft"
Save the files
Restart Steam
The popup panel location should now be changed


Note: This trick may need to be repeated after updates to Steam's user interface.


Third-party Programs

This is a list of useful third party programs and utilities that can be used in conjunction with Steam.

Did I miss a program? Are you the developer of a listing and want additional links, description info, etc? Reply and let me know!

GameNanny for Steam® (http://forums.steampowered.com/forums/showthread.php?t=1866634)
A "front end wrapper" for Steam® household accounts to give parents more control of their children's access to Steam® accounts and the individual games within them.

SaveGameBackup (http://forums.steampowered.com/forums/showthread.php?t=853764)
Backup automation for your save games.

SteamTool Library Manager (http://stefanjones.ca/steam/)
A tool that lets you install the games in your Steam Library across more than one hard drive.

Steam Mover (http://www.traynier.com/software/steammover)
Application to make moving game content and creating junction points easier.

Please note that third-party programs are not affiliated with or endorsed by Valve Software or Steam and are not reviewed or regulated as such.

Maledict21
05-06-2011, 02:16 AM
Change log:

05/06/2011
Added recent and ongoing issues/fixes section (CCleaner issue)

05/08/2011
Updated fix for broken icons (ned3000 (http://forums.steampowered.com/forums/showpost.php?p=22291248&postcount=4))
Added section for problems with installing Steam (snapjak (http://forums.steampowered.com/forums/showpost.php?p=22291466&postcount=5))

05/09/2011
Added tutorial for removing interferences with HijackThis; linked to main post

05/11/2011
Added section for entering the wrong age (snapjak (http://forums.steampowered.com/forums/showpost.php?p=22317344&postcount=11))

05/14/2011
Added section for compatibility mode issues (DarkIce (http://forums.steampowered.com/forums/showthread.php?t=1876684))
Added section for overlay keyboard issues (vision500 (http://forums.steampowered.com/forums/showthread.php?t=1870101))
Added category for third-party programs that can be used in conjunction with Steam
Added GameNanny for Steam®, SaveGameBackup, SteamTool Library Manager
Various minor tweaks and improvements

05/15/2011
Added Steam Mover, general disclaimer to third-party programs

05/20/2011
Retired the CCleaner issue from recent issues as it appears to be fixed

07/27/2011
Updated process of re-installing Steam to preserve "userdata" folder


Rest of post reserved for potential future expansion

wlbeattie
05-06-2011, 02:21 AM
Bookmarked!!


+ Vote

+ Rep (I hope) ;)

ned3000
05-08-2011, 04:50 PM
My desktop shortcuts are missing icons / are broken.

To fix shortcut icons, right click on the shortcut and select Properties -> Change Icon. The icons for Steam games are located in "C:\Program Files\Steam\steam\games". If the appropriate icon is not in that folder, create a new desktop shortcut for the game and Steam should re-create the icon in that folder.



I fixed this problem (some game desktop shortcuts had Internet Explorer icon) by updating IE from version 7 to version 9.

None of the other methods described in the forums (deleting IconCache.db file, re-creating the shortcuts, toggling desktop color depth, etc.) fixed it.

snapjak
05-08-2011, 05:02 PM
Installing Steam when unable to use SteamInstall.msi due to errors, invalid drive, etc.


Download the client [steampowered.com] (http://cdn.steampowered.com/download/SteamInstall.msi).
Open SteamInstall.msi using an archive program (7zip (http://7-zip.org/), WinRAR (http://www.rarlab.com/)).
Open Cabs.w1.cab.
Extract Steam.exe1
Rename Steam.exe1 to Steam.exe
Place Steam.exe in your desired location (Eg: C:\Games\Steam)
Run Steam.exe and let it update.

Maledict21
05-08-2011, 10:59 PM
Thanks guys; I've integrated both fixes into the original post giving credit where due in the change log.

I fixed this problem (some game desktop shortcuts had Internet Explorer icon) by updating IE from version 7 to version 9.

This is an interesting point you bring up - I wonder if it's not something that happens during the installation process for Internet Explorer that fixes the issue (ie. something gets reset, overwritten etc). I'm interested in improving/finding a fix for this issue as it seems fairly common and there's nothing in the knowledge base regarding shortcut icons (at time of posting).

schooter2008
05-09-2011, 12:25 AM
sweet

ASecondOpinion
05-09-2011, 12:39 AM
I would rep you, but I already gave you rep recently so it won't let me.

Tis a good thread, nice one. :)
Just make sure you keep on top of it! :P

(Also, in regards to changing the notification popup area, surely that trick needs to be repeated each client update, as well?)

drew1018
05-09-2011, 01:42 PM
@Maledict21

Thanks so much. I thought I broke something. I totally missed the connection to CCleaner, and was blaming my antivirus.

Maledict21
05-09-2011, 08:58 PM
Some settings, programs, and other items can cause interference with Steam's ability to connect or otherwise function correctly. We can often remove many of these items with a freely available security program called HijackThis (http://www.trendmicro.com/ftp/products/hijackthis/HijackThis.exe).

Here we are going to remove proxy overrides, host redirections, and App Init DLLs. All three of these can cause problems with Steam.

Download HijackThis (http://www.trendmicro.com/ftp/products/hijackthis/HijackThis.exe) from the link and launch it. After the list has been populated with items, look over the list for the following lines (matches may not be exact):

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride

O1 – Hosts: ##.##.##.## steampowered.com
O1 – Hosts: ##.##.##.## steamcommunity.com
O1 – Hosts: ##.##.##.## support.steampowered.com

These lines can cause network connectivity problems with Steam. Any "hosts" that has a Steam URL does not belong there.

Having a proxy or host redirections set without prior knowledge of their existence is a strong indication that viruses or other malware may be present on your computer; a full malware scan is recommended.

O20 – AppInit_DLLs: *.dll

The above line usually indicates malware that can interfere with Steam (and other programs). Check the filename of the DLL; if it does not belong to your security software, it is most likely malicious (Legitimate programs known to use this are Norton and Kaspersky).

If the above items are present in the HijackThis list, check them and click "Fix checked". Then restart your computer.

snapjak
05-09-2011, 09:22 PM
Sorry, but you're not permitted to view these materials at this time.

This is a per-session block. Simply restart your Steam client or delete your browser's cookies.

ned3000
05-10-2011, 10:46 PM
This is an interesting point you bring up - I wonder if it's not something that happens during the installation process for Internet Explorer that fixes the issue (ie. something gets reset, overwritten etc). I'm interested in improving/finding a fix for this issue as it seems fairly common and there's nothing in the knowledge base regarding shortcut icons (at time of posting).

I think you may be right about secondary effects from updating IE. Whatever it did also allowed me to run Civ 5 in DirectX 10 mode - that was always grayed out before - so it definitely made some non web browser based changes. I remember having some problems getting SP2 installed (Vista 64 bit ultimate) and I have to admit I'm not sure I ever got it. It's showing as SP2 now, so maybe the Internet Explorer update triggered that.

If there's any info that I can provide about my system that helps, let me know.

It seems like kind of a superficial problem, but it's not. Nobody wants to click the IE icon to launch their favorite game

Maledict21
05-11-2011, 08:33 PM
Sorry, but you're not permitted to view these materials at this time.


Good idea; this does get posted quite a bit and it's a quick fix. I added it to the main post.

I think you may be right about secondary effects from updating IE. Whatever it did also allowed me to run Civ 5 in DirectX 10 mode - that was always grayed out before - so it definitely made some non web browser based changes.

Even if it's the update process that fixes it, we still may have a working fix. Even if a user already has IE 9, they could roll back to a previous version and then reinstall. I wonder if this has something to do with certain file associations getting reset during the install.

Arenow
08-09-2011, 04:42 PM
The Store, Community, and/or News tabs in Steam look corrupt, have a white background, or other web page related weirdness.

This can be caused by a damaged or broken WebKit cache in Steam. It can be repaired by following these instructions.


Exit Steam
Navigate to "Steam\config"
Delete the "htmlcache" and "cookies" folders
If this issue is also occuring in the overlay browser, also delete the "overlayhtmlcache" and "overlaycookies" folders
Run Steam and test the issue


A bug in some versions of CCleaner causes it to break Steam's HTML cache. Unless you set CCleaner to ignore Steam, this issue can reoccur.

It started happening now, I did what I was told but the Store still looks like a crappy html webpage with white background and blue hyperlinks. I don't know what to do. :/

Maledict21
08-09-2011, 08:06 PM
It started happening now, I did what I was told but the Store still looks like a crappy html webpage with white background and blue hyperlinks. I don't know what to do. :/

Hi,

Could you try the instructions listed under the "When attempting to access the Store, Community, or News tabs I get "Failed to load web page (unknown error).-118". Steam related websites don't work in my web browser." section?

I know it seems unrelated, but I've seen a couple cases where a proxy server was interfering with the styles ability to display properly. If a proxy was set, you'll want to delete the cache again as well.

If that doesn't work, try re-installing Steam using these instructions:

Exit Steam and go to the folder called "C:\Program Files\Steam" (this is the default location for a Steam installation - if you set a different installation directory, you will need to browse to it). Delete all of the files in this folder except: The "SteamApps" folder, the "userdata" folder, and "Steam.exe" (this file is listed as an application and features the black and white Steam logo). Restart your computer. Then, launch "Steam.exe" from within the Steam installation folder, and not from a pre-existing shortcut. With Steam running, re-test the original issue. Note: This process will not affect your currently installed games.

Arenow
08-10-2011, 03:25 AM
Okay, I did everything as I was told, even re-installing Steam. The white background and blue hyperlinks still stand.
I have full access to all games pages, but I just don't feel comfortable running the store that way. At all.

Maledict21
08-10-2011, 12:03 PM
Okay, I did everything as I was told, even re-installing Steam. The white background and blue hyperlinks still stand.
I have full access to all games pages, but I just don't feel comfortable running the store that way. At all.

If you don't mind me asking, what region are you from and what ISP do you use? I've seen a bunch of posts from users on the forum today with the exact same issue.

If it's more widespread, it could be an issue elsewhere on the network infrastructure.

EDIT: Users are reporting this issue from the Spain/Portugal region it seems.

Arenow
08-10-2011, 12:32 PM
I think you just hit the nail, I'm from Barcelona (Spain), and my ISP is Jazztel.
If there's more people with my ISP sharing the same problem, please write here and I'll try to contact the company.

+1 rep to Maledict21.

EDIT: It just came back, problem solved!