Ultimate Steam FAIL

[Sikk Twizted]

Alright so my friend recently got his account locked because his dad charge backed one of his purchases, not realizing that his son bought it with his money and that it would completely lock his account.

First fail is immediately easy to see, you lock a whole account for a charge back, really? You really honestly can't just remove that game from some ones account? Specially since this case is an accident and no bad intentions were meant. I hope you guys have the heart to actually answer his support ticket and give his hundreds of dollars worth of ♥♥♥♥ back. He had another account locked back a while for something that he never got a clear answer too because support NEVER answered him.

The second fail is removing all the games that have been gifted to everyone. Why would you do that? Do you honestly want to piss people off? He legit bought me Borderlands with his money, and a bunch of other games for other people, and because an accident occurred, you are going to remove ALL of his games and ALL of the games he gifted to people? ♥♥♥♥ move, really ♥♥♥♥ move.

Sorry, but I really felt the need to share this, that's ♥♥♥♥ that pushes customers away man. I enjoy Steam and the service it offers, but when you guys pull ♥♥♥♥ like this, it's not cool. I'd suggest you fix that system.

[T@F]

And how would they fix it?

If they just took the game away,what to stop ppl trying credit fraud all the time to get free games.
Also he should have told his dad that he bought a game,it would have saved all this hassle for him.

Also removing the gifts ppl got,well of course they are going to do that if they did not get paid for them gifts,just be lucky they did not close your account as well.

Valve does have there faults,but i do agree with shutting down there account if ppl do a charge back,until they get there payment again.
Otherwise ppl will be buying games,after a few days or completed it,do a charge back,buy the next game do the same again.

[Sikk Twizted]

And how would they fix it?

If they took the game away,what to stop ppl trying credit fraud all the time to get free games.
Also he should have told his dad that he bought a game,it would have saved all this hassle for him. I explained it clearly, you just remove the game from them. That solves the problem of them getting a free game. They clearly have enough time to lock a whole account, so why not just remove the game instead. What you said doesn't make much since.

Also his dad forgot about it and wasn't sure what the charge was, it was actually my friends money in the first place, he just has to use it through his parents.

[Vonje]

How is it even possible to get the money back? When you've paid Valve, isn't the money supposed to fully belong to them?

[Sikk Twizted]

How is it even possible to get the money back? When you've paid Valve, isn't the money supposed to fully belong to them? No, you can charge back if you go through Paypal, and you can get your money back. Basically retakes the money.

Edit: It's for like if you get scammed or something.

[T@F]

I explained it clearly, you just remove the game from them. That solves the problem of them getting a free game. They clearly have enough time to lock a whole account, so why not just remove the game instead. What you said doesn't make much since.

Also his dad forgot about it and wasn't sure what the charge was, it was actually my friends money in the first place, he just has to use it through his parents.

Also read the part where ppl will buy the games,complete them within a few days then do a charge back,buy another game.
I still stand by what valve does here.

Also that's not valves fault the guy did not communicate with his dad.

[Gone'Postal]

Or you want to commit fraud.

[Sikk Twizted]

Also read the part where ppl will buy the games,complete them within a few days then do a charge back,buy another game.
I still stand by what valve does here.

Also that's not valves fault the guy did not communicate with his dad. That's what torrents are for you moron lol. For a first offense, lock an account for hundreds of dollars worth of games, no not fair. Maybe for multiple charge backs, but for one? No

You wouldn't stand by it if it happened to you.

[NiteHyeway]

Also read the part where ppl will buy the games,complete them within a few days then do a charge back,buy another game.
I still stand by what valve does here.

Also that's not valves fault the guy did not communicate with his dad.

Yes, but disabling all the games you've gifted is overkill.

[CTRL ALT DEL !]

Removing the gifted games is fine if he paid for them with that chargeback.

But if he gifted games prior to that then that really sucks and this process should cease and desist.

I have been gifted and gifted many people games because they didn't have a way to pay and if I do something stupid and charge back they all loose those games? I could see this being abused by angry brothers/sister/x's etc.. especially if they gifted all thier games to them and know about this.

[Sikk Twizted]

Removing the gifted games is fine if he paid for them with that chargeback.

But if he gifted games prior to that then that really sucks and this process should cease and desist.

I have been gifted and gifted many people games because they didn't have a way to pay and if I do something stupid and charge back they all loose those games? I could see this being abused by angry brothers/sister/x's etc.. especially if they gifted all thier games to them and know about this. Yeah he bought all of his other ♥♥♥♥ with no problem, this was just one charge back that was a mistake, and they locked his whole account and removed ALL the games he gifted to everyone.

It was about 400-500 dollars worth of games.

[CTRL ALT DEL !]

Yeah he bought all of his other ♥♥♥♥ with no problem, this was just one charge back that was a mistake, and they locked his whole account and removed ALL the games he gifted to everyone.

It was about 400-500 dollars worth of games. So the games were not gifted with the funds charged back then?

[Sikk Twizted]

So the games were not gifted with the funds charged back then? No, EVERY GAME he bought before that point was paid for in full.

[CTRL ALT DEL !]

No, EVERY GAME he bought before that point was paid for in full. They need to change that, once a gift is paid for and gifted it shouldn't be revoked unless the funds are revoked for that purchase.

Thats as good as stealing in my eyes.

[Sikk Twizted]

They need to change that, once a gift is paid for and gifted it shouldn't be revoked unless the funds are revoked for that purchase.

Thats as good as stealing in my eyes. Yeah I agree, it's really bull♥♥♥♥, I seriously hope he gets all those games back, or at least refunded for it. This is the second time they've locked his whole account for something. The first time I'm not sure what happened, but they locked his account and removed all the gifted games he gave to people. They wouldn't respond to his ticket, and he eventually just gave up on it.

This is his second account, his first one had an easy 1000 dollars on it.

[Hack Scudder]

Doing a chargeback is a big no-no, but it seems like an honest mistake. Support will probably help him if what you're describing is accurate.

I can see why they'd disable all his games, but why remove games he's gifted if they've been paid for? That seems like bad business to me.

[Metro]

First fail is being under 18.

[Fire2box]

Wouldn't this not have happened if a kid din't buy stuff on his dad's credit card without permission?

[DHRammstein]

EDIT: New info came to light, I want nothing to do with this thread, I sense serious fraud.

Responces will be ignored.

....

[Sikk Twizted]

Wouldn't this not have happened if a kid din't buy stuff on his dad's credit card without permission? If you actually bothered to read, he did get his dads permission, but his dad forgot about it, and didn't know what the charge was, so he charge backed it.

[AntiFear]

I agree that it sucks that all games purchased with that account or card are blocked, I don't see what else Steam could do.

You must understand that when there is a back charge from a bank requesting money back, nobody knows the circumstances, whether the card was stolen, used without permission, or being used to scam Steam.

The card issuers like Visa or Mastercard also must be pressuring steam because steam accepted the charge in the first place, probably the bank can charge them.

[Sikk Twizted]

I've never commented on such an issue, for good reason.

But I'm on your side; Although I believe Valve did the right thing, as for the lockout.

Taking away the gifted games, which they actually can see, were paid for previously and seperately, it's absolutely grotesque.

It had better have been a mistake.

OP, please, post their response here. Specifically ask them why they did this. I can't wait to hear what they have to say.

I've never even hinted at anything negative toward Valve, but this BETTER be a mistake.

How dare they take an action that so negatively affects so many.

NOTE: This is very much based on assumptions, the OP could be lying for any number of reasons, but I still can't help but post my feelings, just in case it's indeed true. They haven't replied to him yet as of so far, and I have no reason to lie. I doubt anything will change after I posted this, but I thought I would share the bull♥♥♥♥ companies think they can pull off because they are rich.

Thanks for anyone who is understanding. This isn't even my situation (even though I did loose my Borderlands :\). I'm posting out of pure care for my friend and how he got "shat on".

@Antifear: They could just remove the game that got charge backed....

[Fire2box]

If you actually bothered to read, he did get his dads permission, but his dad forgot about it, and didn't know what the charge was, so he charge backed it.

The charge via paypal always says Valve Corporation though.

Maybe if the dad bothered to read, he wouldn't of put his son in this situation.

[Sikk Twizted]

The charge via paypal always says Valve Corporation though. I understand that, but regardless since his dad forgot, he wasn't sure what it exactly was.

Edit: I'm just feeling sorry for my friend, regardless of what happened, the charge back WAS an accident, and he lost all his ♥♥♥♥ for it, so I hope he gets it back..

[Fire2box]

I understand that, but regardless since his dad forgot, he wasn't sure what it exactly was.

No, it proves the dad doesn't even know what Steam is. The dad charged back thinking it was a scammer, porn site, or any other bad thing on the internet. If he actually bothered to learn what Steam is, what it does he would of known Valve Corporation was a legit charge.

[Sikk Twizted]

No, it proves the dad doesn't even know what Steam is. The dad charged back thinking it was a scammer, porn site, or any other bad thing on the internet. If he actually bothered to learn what Steam is, what it does he would of known Valve Corporation was a legit charge. I get what you're saying but he figured it was just a mistake since he didn't remember that his son was going to buy something.

[CTRL ALT DEL !]

They haven't replied to him yet as of so far, and I have no reason to lie. I doubt anything will change after I posted this, but I thought I would share the bull♥♥♥♥ companies think they can pull off because they are rich.

Thanks for anyone who is understanding. This isn't even my situation (even though I did loose my Borderlands :\). I'm posting out of pure care for my friend and how he got "shat on".

@Antifear: They could just remove the game that got charge backed.... Your friend I have no issue with, a chargeback occured and his account will be locked until due fee's are paid.

LOCKING PAID FOR GIFTED GAMES THAT WERE NOT CHARGED BACK IS UNACCEPTABLE.

This can be used for revenge and should not be allowed by law.

[flex12]

The problem with a chargeback is actually, that this costs Valve money. I believe it is something around 200$.
So yes it is their right to fully lock the account. Must admit removing the gifted games, does make me kinda wonder.

@OP would be nice to give us the reply from Valve.

[Sikk Twizted]

Your friend I have no issue with, a chargeback occured and his account will be locked until due fee's are paid.

LOCKING PAID FOR GIFTED GAMES THAT WERE NOT CHARGED BACK IS UNACCEPTABLE.

This can be used for revenge and should not be allowed by law. I was basically sitting on my computer reading ♥♥♥♥ earlier and I got a notification from steam that my Borderlands was removed due to payment issues. I was just kinda like, "wow really?"

@Flex: Earlier in the thread I said that they haven't responded to him yet. Also, how is it their right when they lock 500 dollars worth of ♥♥♥♥. Them loosing 200 dollars is way less then 500. Also why should he loose all the games he actually payed for over one game?

[CTRL ALT DEL !]

I was basically sitting on my computer reading ♥♥♥♥ earlier and I got a notification from steam that my Borderlands was removed due to payment issues. I was just kinda like, "wow really?"

@Flex: Earlier in the thread I said that they haven't responded to him yet. Also, how is it their right when they lock 500 dollars worth of ♥♥♥♥. Them loosing 200 dollars is way less then 500. Also why should he loose all the games he actually payed for over one game? He owes them money they lock his account until he pays. It's a standard business practice and can't be called unfair.

The gifts are another story.

[Sikk Twizted]

He owes them money they lock his account until he pays. It's a standard business practice and can't be called unfair.

The gifts are another story. Yeah I understand, and he'd be willing to pay them back for it, but they haven't responded to his ticket yet, so hopefully they give him the chance. (Even though I understand a locking of an account for a charge back, can it really be called fair to remove access to games that you actually payed for? Specially if it's hundreds.)

As for the gifts, I agree with you again, they've done this with both accounts. All the games he gifted to everyone are removed.

[Aura891]

That's what torrents are for you moron lol. For a first offense, lock an account for hundreds of dollars worth of games, no not fair. Maybe for multiple charge backs, but for one? No

You wouldn't stand by it if it happened to you.

i stand by what valve does and....this wouldn't happen to me, because to be blunt about it, i wouldn't be so stupid enough to use someones credit card/paypal without letting the other person that actually owns it know everything there is to know about it, and if he did...then i wouldn't put my trust in someone as stupid as his dad, so either way, wouldn't ever happen to me

Yeah I understand, and he'd be willing to pay them back for it, but they haven't responded to his ticket yet, so hopefully they give him the chance. (Even though I understand a locking of an account for a charge back, can it really be called fair to remove access to games that you actually payed for? Specially if it's hundreds.)



You must be new here....do you really think you bought games on steam? I'm sorry to tell you, but you bought a license to play games, a license that can be revoked at any time, so yes, it's fair

Yeah I agree, it's really bull♥♥♥♥, I seriously hope he gets all those games back, or at least refunded for it. This is the second time they've locked his whole account for something. The first time I'm not sure what happened, but they locked his account and removed all the gifted games he gave to people. They wouldn't respond to his ticket, and he eventually just gave up on it.

This is his second account, his first one had an easy 1000 dollars on it.

.......really? 2nd time he's had his account locked?

Yup, i call BS on this entire post

[Sikk Twizted]

i stand by what valve does and....this wouldn't happen to me, because to be blunt about it, i wouldn't be so stupid enough to use someones credit card/paypal without letting the other person that actually owns it know everything there is to know about it, and if he did...then i wouldn't put my trust in someone as stupid as his dad, so either way, wouldn't ever happen to me



You must be new here....do you really think you bought games on steam? I'm sorry to tell you, but you bought a license to play games, a license that can be revoked at any time, so yes, it's fair



.......really? 2nd time he's had his account locked?

Yup, i call BS on this entire post If you think this is BS, then gtfo. I have no reason to lie since I'm not getting anything out of this.

[real4xor]

Well, as annoying as it is.
I bet your friends` dad won`t make thát mistake again.

I guess it`s an overly agressive scare tactic to keep frauds away, but it does annoy the rest of the customers heavily whenever they make a mistake like this.
Don`t worry tho, as soon as support can confirm it`s a mistake, everyone gets their stuff back.

Some faster support would be nice, at least for the people that were simply 'supid enough to do a chargeback'.
:/ because whatever way you look at it, even if it`s a total ♥♥♥♥♥♥, it`s still a paying customer.
And a recent and not-so-recent study showed that happy customers pay more, even if they don`t have much money.

[Sikk Twizted]

Well, as annoying as it is.
I bet your friends` dad won`t make thát mistake again.

I guess it`s an overly agressive scare tactic to keep frauds away, but it does annoy the rest of the customers heavily whenever they make a mistake like this.
Some faster support would be nice, at least for the people that were simply 'supid enough to do a chargeback'.
:/ because whatever way you look at it, even if it`s a total ♥♥♥♥♥♥, it`s still a paying customer.
And a recent and not-so-recent study showed that happy customers pay more, even if they don`t have much money. Yeah, thanks for agreeing with me man, and I agree, his dad was really sorry, and is gonna help him get his games back if they don't give his account back.

[Europhoria]

Tell him to contact support (http://support.steampowered.com/) to resolve this issue. Make sure he fills out the form correctly this time.

[real4xor]

Well, I also understand Valve`s policy on this.

Scams, frauds, pirates, phishers... Internet`s got it all.
In fact, we`re basically all stranded in a foreign country that has no police. It`s pretty close to being that bad, anonimity on the web makes sure of that.

So they do need some sort of stance to avoid those critters from their webspace.

[fPeter]

Steam does not give refunds. If they simply removed a game from your account because you did a chargeback, that would practically be a refund.

[Gone'Postal]

Also, how is it their right when they lock 500 dollars worth of games. Them loosing 200 dollars is way less then 500. Also why should he loose all the games he actually payed for over one game?


He may have paid $500 but Valve didn't get $500 in them transactions, they got a lot less.

[T@F]

That's what torrents are for you moron lol. For a first offense, lock an account for hundreds of dollars worth of games, no not fair. Maybe for multiple charge backs, but for one? No

You wouldn't stand by it if it happened to you.

Who you calling a moron dip****.
They closed his account because the game was not paid for,does not matter how many games he owns.
Good job it's not fraud as his account would be locked and will never get it back.
Anyway Most digital game company's will prob do the same thing.
Annoying as it is,this is the only way they can protect there Business.

Also as for the gifts,they just don't take them away unless there is a prob.
So you are not telling us the real truth.(prob the gifts was not paid for as well)
Next time find out the real truth first before you mouth off members of this forum,because valve do not take away games that HAVE been paid for.

[Sikk Twizted]

Who you calling a moron dip****.
They closed his account because the game was not paid for,does not matter how many games he owns.
Good job it's not fraud as his account would be locked and will never get it back.
Anyway Most digital game company's will prob do the same thing.
Annoying as it is,this is the only way they can protect there Business.

Also as for the gifts,they just don't take them away unless there is a prob.
So you are not telling us the real truth.(prob the gifts was not paid for as well)
Next time find out the real truth first before you mouth off members of this forum,because valve do not take away games that HAVE been paid for. Are you an idiot? Lol, my gifted game (Borderlands) stayed on my account until after the stuff went down with the one charge back, so you need to shut your mouth and stop assuming things. His account got locked the other time and my gifts were removed as well, but they stayed on my account for a good long time, so don't tell me he didn't pay for them as Steam wouldn't take a year to remove a game off of my account.

Please tell me what my goal would be to post this on here, to lie about it. Cause I would totally want to waste my time explaining something that is just bull♥♥♥♥, that I'm not going to gain anything from.

Also, as I said before, if you really don't believe me, then don't I could care less honestly.

[T@F]

I don't believe you or i don't believe what your friend is telling you.
I cannot see valve taken games off ppl accounts that has been paid for.
Otherwise they would be open to ppl taken legal action.

[real4xor]

I don't believe you or i don't believe what your friend is telling you.
I cannot see valve taken games off ppl accounts that has been paid for.
Otherwise they would be open to ppl taken legal action.

Unless it`s fraud money, in which case they probably would revoke any materials bought with the frauded CC.

I do know they suspend an account when they suspect suspicious behaviour.
But I don`t think they would revoke anything before they confirm it`s frauded or otherwise bad.

[prozac26]

Steam doesn't have a policy of refunding you for games. You can get a refund on a pre-order before it's released, it has been done.

Since Steam doesn't give refunds on released games (maybe on rare occasions), doing a charge back will have your account locked. Why just remove that single game? So people don't buy the game, play it, then do a charge back after they finished playing.

If you don't find any policies fair, stop using Steam. Problem solved.

[T@F]

Unless it`s fraud money, in which case they probably would revoke any materials bought with the frauded CC.

I do know they suspend an account when they suspect suspicious behaviour.
But I don`t think they would revoke anything before they confirm it`s frauded or otherwise bad.

Of course,that's what i'v been saying all the long,they only take away the games if it's a bad payment.
But the op thinks he knows better so it seems.

[Aitkenj]

I got vac banned on an account a couple years ago, and have made a new one with games and such. I was just wondering if I could some how transfer my games from my old account to my new one so I don't have to log in to my old account just to play the games I paid for. I'm not talking about the vac banned stuff, but the other games that are on the account.

Just no mate and you called T@f a moron...

Also if that is your steamprofile that your have linked to your forum profile then yes, it is you that is banned. and your here trying to spread some lies to tarnish valve. Pretty sure people see that already however your story is like swiss cheese.

[bessent]

If your "friend" is so upset, why is he not here complaining?

[Muz_333]

Considering you yourself have been vac banned before and this is the second account ban your friend has received I don't believe you're giving the full story at all. Not to mention your talk of torrenting and general bad language doesn't exactly make you come across as a saint. I say well done Valve in their handling of the situation.

[Apply]

Well he did use his dads card without asking.

[Imbashock]

That's what torrents are for you moron lol. For a first offense, lock an account for hundreds of dollars worth of games, no not fair. Maybe for multiple charge backs, but for one? No

You wouldn't stand by it if it happened to you.

he should have told his dad, little ♥♥♥♥ stealing money

you obviously only care because he gifted a game to you

[tragikos]

I don't know if the OP is lying or not, but since he says he lost a game that was gifted I don't think he would get in the trouble of making all this fuzz if he was lying. On the other hand if the OP was the one to have charged back, I simply wouldn't care.

Generally I agree with this
Your friend I have no issue with, a chargeback occured and his account will be locked until due fee's are paid.

LOCKING PAID FOR GIFTED GAMES THAT WERE NOT CHARGED BACK IS UNACCEPTABLE.

This can be used for revenge and should not be allowed by law.

I have received many gifts and I will be really shocked if they get removed because the one that gave them to me does sth stupid or makes a mistake...

[latxnemesis]

Well, well, well ... what do we have here?

Oh yes, a person under the age of 18 buying games with his dads credit card. You do realize you broke the ToA?

If you want your account back, make a ticket to support, explain the situation, and charge back the exact amount of money you revoked from the credit card. You will get your account back - super simple.

... unless his dad never actually agreed on letting him use his credit card, and refuses to give Valve the money.

Then I lol

[fjawodfc]

The whole "fail" thing was never funny and definitely isn't now. Stop being sheep.

[afarnsworth]

LOCKING PAID FOR GIFTED GAMES THAT WERE NOT CHARGED BACK IS UNACCEPTABLE.

That didn't happen.

Alright so my friend recently got his account locked because his dad charge backed one of his purchases, not realizing that his son bought it with his money and that it would completely lock his account.

Your friend should contact Steam Support or wait for a reply if he has already. You should hold off on posting about this until after you know the whole story.

Locking this thread, as it's nothing but arguing over rumor and hearsay.