Random Crashing

[NightStrider]

For some reason, my game keeps crashing, usually when loading a level, but sometimes just randomly. Any help???

[zratchet]

Any pattern to it?

Computer/Antivirus/Firewall specs?

[NightStrider]

I use norton internet security, which controls firewall.
Have an i7, hd 5450, 6gb ram

[zratchet]

32 or 64 bit OS?

[NightStrider]

64 bit os

[zratchet]

Have you tried modifying firewall/antivirus settings?

I use Avast and Windows Firewall with no problems with SS.

Are you on Win7 or an older OS?

[NightStrider]

Yes, I have tried changing firewall settings as well aa heuristic protection. I am using windows 7

[zratchet]

Not sure what else to try other than a different AV/Firewall setup :/

[zratchet]

or post condump logs ... tho if its random that won't help much.

[NightStrider]

Now i know for sure it wasn't to do anything with my card. I upgraded it to a gtx 560 ti, and still the same problem

[zratchet]

From what other people have had issues with (including myself), it's most likely antivirus or firewall.

[NightStrider]

I have added it as an exception. Still crashing. I feel like i wasted my money. i really like this game though. :(

[NightStrider]

*bump*

[zratchet]

Argh... is it completely random or is it in any specific spot in the cycle of loading/playing etc?

[zratchet]

Try this:

In your Steam Library, right-click on Steel Storm: Burning Retribution

Click Properties

Click Set Launch Options

Put "-safe" (without quotes) into the box that comes up.

Click OK and Close.

Try running the game and see if you still get crashes.

How often is it crashing?

[NightStrider]

sry, no difference, it is crashing every time i start up the game

[zratchet]

Instead of "-safe" try "-condebug -developer2 +gl_paranoid 1 +gl_printcheckerror 1" (all one line)

Then upload "C:\Users\<your Windows username here>\Saved Games\steelstorm\qconsole.log" somewhere (i.e. dropbox) or email it to michael.lubker [at] kot-in-action [dot] com

[NightStrider]

seems to be working now, but have huge frame rate drops - i shouldn't. have a 560 ti

[NightStrider]

seems to be working now, but have huge frame rate drops - i shouldn't. have a 560 ti

scratch that, it worked only with the line u told me 2 put in. should the log file be in the game data folder of steelstorm????

[zratchet]

No, look in "C:\Users\<your Windows username here>\Saved Games\steelstorm\qconsole.log"

If there is a qconsole.log in your game data folder, check the date and make sure it's current before sending it.

[NightStrider]

No, look in "C:\Users\<your Windows username here>\Saved Games\steelstorm\qconsole.log"

If there is a qconsole.log in your game data folder, check the date and make sure it's current before sending it.

what do u mean

[NightStrider]

i uploaded my file . http://www.mediafire.com/?zww7obemp9c2z56

[zratchet]

Just to verify, your game did not crash in the session you got this log from, correct?

[NightStrider]

Just to verify, your game did not crash in the session you got this log from, correct?

no, it ran with reduced frame rate

[zratchet]

What is the difference in framerate before and after?

[BTALordHavoc]

As a guess, instead of "-condebug -developer2 +gl_paranoid 1 +gl_printcheckerror 1" try just this one: "-developer"

An explanation:
-condebug writes that log file (some performance loss)
-developer2 writes a ton of information to the log file (severe performance loss)
+gl_paranoid 1 checks for OpenGL driver errors (minor performance loss)
+gl_printcheckerror 1 writes even more information to the log file while you are playing (extreme performance loss)

If "-developer" by itself does not work, please try: "-condebug -developer"

It would be insightful to know which options make it run successfully, with the least performance loss.

[NightStrider]

What is the difference in framerate before and after?

huge, was getting 60 + fps before with hd 5450 but now with gtx 560 ti it was 16-17

[NightStrider]

As a guess, instead of "-condebug -developer2 +gl_paranoid 1 +gl_printcheckerror 1" try just this one: "-developer"

An explanation:
-condebug writes that log file (some performance loss)
-developer2 writes a ton of information to the log file (severe performance loss)
+gl_paranoid 1 checks for OpenGL driver errors (minor performance loss)
+gl_printcheckerror 1 writes even more information to the log file while you are playing (extreme performance loss)

If "-developer" by itself does not work, please try: "-condebug -developer"

It would be insightful to know which options make it run successfully, with the least performance loss.

the game worked with -condebug --developer but not with developer on its own. the frame rates were playable, with about 40fps at 720p at max settings (in windowed mode). In fullscreen at 1080p, the game ran fine at a steady 60fps

[NightStrider]

wait-this apperaed to work once, but now i am having trouble again

[BTALordHavoc]

Everything I have read so far in your reports matches a previous problem we had with antivirus software (where some debugging commandlines also made it "work" but not consistently)... It is however quite interesting that it fails only on NVIDIA if I am understanding your reports so far.

I am not sure why -condebug helps, but I find this quite interesting.

No further ideas at the moment.

[NightStrider]

Everything I have read so far in your reports matches a previous problem we had with antivirus software (where some debugging commandlines also made it "work" but not consistently)... It is however quite interesting that it fails only on NVIDIA if I am understanding your reports so far.

I am not sure why -condebug helps, but I find this quite interesting.

No further ideas at the moment.


kk. Thanks for help anyhow. What would i have to do to stop norton interfering?

[zratchet]

If simply making an exception doesn't help, it might be a good idea to talk to Norton directly.

[NightStrider]

If simply making an exception doesn't help, it might be a good idea to talk to Norton directly.

i have made an exception with the firewall, is that the right place-i will try and email norton though anyway.

[zratchet]

There may be a way to make an exception for antivirus as well... is it the full antivirus+firewall package?

[zratchet]

I use and recommend Avast + MS Security Essentials. Norton has given me trouble in the past with other games and software not to mention being a resource hog. :p

[NightStrider]

I use and recommend Avast + MS Security Essentials. Norton has given me trouble in the past with other games and software not to mention being a resource hog. :p

after speaking with norton, the problem has been fixed, but performance is still not great, i get some lag when explosions, but should not. i can rum crysis maxed out at 1080p,so this should run fine

[flava_clown]

after speaking with norton, the problem has been fixed, but performance is still not great, i get some lag when explosions, but should not. i can rum crysis maxed out at 1080p,so this should run fine

crysis uses another engine you can not compare these games.
i guess the problem is the workaround for the ATI/AMD crash.

ingame press shift+ESC to open the console, then type
gl_vbo 2
then press again shift+ESC (to close the console) and start a map, see if this helps a bit.

you could also try to set this as a (steam) launch option like:
+gl_vbo 2

but for some reasons it won't work for me.

[zratchet]

after speaking with norton, the problem has been fixed, but performance is still not great, i get some lag when explosions, but should not. i can rum crysis maxed out at 1080p,so this should run fine

Try running it without the command line options again and see if you still get crashes.

[NightStrider]

Try running it without the command line options again and see if you still get crashes.

already done that

[zratchet]

And it still gets low FPS or crashes then?

[NightStrider]

And it still gets low FPS or crashes then?

no crashes, fps is fine, but can get laggy when explosions are taking place

[zratchet]

Alright