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View Full Version : Anyone get an email from Rift about a Database Hack and CC/Email info taken?


TheInsaneDump
12-23-2011, 09:14 AM
Just got this email from Rift:

We recently discovered that unauthorized intruders gained access to a Trion Worlds account database.

The database in question contained information including user names, encrypted passwords, dates of birth, email addresses, billing addresses, and the first and last four digits and expiration dates of customer credit cards.

There is no evidence, and we have no reason to believe, that full credit card information was accessed or compromised in any way. We have already taken further action to strengthen our systems, even as we, with external security experts, continue to research the extent of the unauthorized access.

You will notice on your next log in to our website that you will be required to change your password, and existing Mobile Authenticator users will also need to reconnect their Authenticator. When you log in, you will be prompted to provide a new password, security questions and answers, and be given the option to connect your account to our Mobile Authenticator to enhance your account's security.

If you have used your username and password for other accounts, especially financial accounts or accounts with personal information, we suggest you change your passwords on those accounts as well. We recommend that you carefully review your statements, account activity, and credit reports to help protect the security of those accounts. If you need information on how to obtain your credit report or believe any such accounts have been breached, please see below for more information.

You should have continued, uninterrupted access to RIFT, and we do not anticipate any disruptions to your playing time.

Nevertheless, if you own the RIFT game, you will be granted three (3) days of complimentary RIFT game time once you update your password and security questions.

Additionally, once you update your account and set a new password, your account will be granted a Moneybags' Purse, which increases your looted coin by 10%, even if you have not yet purchased RIFT.

Please log in to https://rift.trionworlds.com (and we recommend that you copy and paste this link into your browser to access the site) to update your password, security questions and Authenticator.

We apologize for any inconvenience this may have caused you. If you have further questions, please visit our website, www.trionworlds.com/AccountNotificationFAQ.

Anyone else get this?

prozac26
12-23-2011, 09:14 AM
Yes, got it yesterday.

I went to official RIFT site and logged in. They made me change my password right away. Also got 3 days free game time.

TheInsaneDump
12-23-2011, 09:16 AM
Yes, got it yesterday.

I went to official RIFT site and logged in. They made me change my password right away. Also got 3 days free game time.

Ah cool. Has there been any other info about the incident? I only had a trial account and I received this.

prozac26
12-23-2011, 09:19 AM
Not sure, I haven't played in a while, so only know what they said in that message.

Gishank
12-23-2011, 09:24 AM
I made a Trion account for the MMORTS beta they're making, seeing this e-mail earlier today really disappointed me as I don't like having to change my passwords unneccessarily.

Porcupeth
12-23-2011, 09:28 AM
I got it. But when i cancelled my sub i removed my CC info. That should make it okay, no?

NorthernKingdom
12-23-2011, 09:40 AM
argh!

This type of thing is becoming way too common.

T@F
12-23-2011, 09:56 AM
argh!

This type of thing is becoming way too common.

Have to agree ffs they all know about sony and valve,why not prevent now rather than get compromised and doing it then.

Also free three days ffs they should have give a month min tbh.