View Full Version : Can't login...
01-01-2012, 10:22 PM
As the title says opens fine, registered a new account fine but when it comes time to login I get an error saying that it can't connect to the login servers. Are these on a different port then what you can set in network settings? if so, what is it?
Anyone got any idea?:confused:
01-01-2012, 10:53 PM
There are a variety of points that could be causing this to occur. We'd like to check each of them just to be sure they are not the source of the issue.
First, please pause or exiting any programs that are not needed to run your computer. Then we can check the network connection between your computer and ours, and see if a bad installation could simply be the problem:
1 - Anti-virus and firewall settings sometimes cause patches to fail and should be checked to ensure the game is not being purposefully blocked. Please restart your computer and ensure there are as few programs not running as possible as well.
2 - Updating system drivers will allow greater compatibility with the game as well, and may resolve the issue. Please update:
- Operating system updates (Usually downloaded automatically by the system itself)
- Motherboard drivers (Internet, sound, etc.)
- Video card drivers (ATI or Nvidia usually)
- DirectX graphics engine
3 - If the above driver updates and networking blocks are cleared and the game still does not run, uninstall the game, remove the game folder to ensure there are no remaining files, and then download the game client installer again. Be aware of possible restriction in '1' above, and then patch.
If the following does not work please submit a ticket at our support center on our site www.riseofimmortals.com please mention that you have tried our suggested solutions. Also, including the following files in your response would greatly help our team narrow down your issue:
A. _Logfile.txt (in the game install directory)
B. _Alamo_log.txt (also in the game install directory).
C. _ClientLauncherLog.txt (also in the game install directory).
D. dxdiag.txt (this file is generated by the Windows dxdiag utility - run dxdiag by clicking opening the Start Menu, then in the Search programs and files box, type "dxdiag<enter>" and save out the results to dxdiag.txt).
01-02-2012, 02:18 AM
thanks for the quick reply :D
As for the fix, I opened the below ports after some netstat _Logfile.txt investigation.
9080 (Login server)
5320-5330 (only 5322 and 5321 though I was sick of messing around in my firewall so gave it a little buffer)
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