[Bug] "Unable to connect to Steam"

[Frejm]

"Unable to connect to Steam. Please make sure you have valid internet connection."

I have app, and access on my account, and yet this error keeps popping for 2 days now on my Nexus One. Any ideas? I tried reinstalling the app, changing password. I am connecting via my home WiFi and no other app has issues like this.

[Shirogamer]

same exact problem here on Galaxy S (running ginger bread)

[Frejm]

Nobody else? Just two of us?

[Frejm]

still same issue.

[Koolaidman64]

Yes me i have the same exact problem

HTC Dersire HD

Glad to know its not just me

[Koolaidman64]

Any ideas?

I still can't get on very sad :(
Any suggestions?
Any comfimation its a bug and is being fixed
Anything at all.......

[Vitaliy]

Here are some troubleshooting steps you could use to narrow down the problem:

Can you sign in via your cellular 3G/4G network?
Does your wifi network require proxy configuration?
Over your connection can you navigate to this address in your default mobile browser:
https://api.steampowered.com/ISteamWebAPIUtil/GetServerInfo/v0001 ?
Do you get any certificate warnings navigating to the address above?

Thanks,
-Vitaliy

[Frejm]

I can't sign in via 3G/4G.
No proxy required.
When i go over to that link it starts download <Untitled> api.steampowered.com and it never initiates download. Left it hanging for 2 hours.
No certificate warnings.

[Koolaidman64]

I can't sign in

But I click the link and it says phone not compattible :S
Oh dear

But no certificate warnings or proxy settings

[Frejm]

This definitely needs a fix, whatever it is.

[Skyrider]

Same issue. HTC desire HD. steam app is only having problems with 3g or H connection. Wifi works fine.

[horus_lytton]

I'm actually having similar issues, but this is weird:

I noticed that when I opened the app the first time in a while (restarted my phone a few times, can manually close the app processes and RAM), it would automatically sign me in, supposedly. well, this time, even though I could be "signed in", see which friends are online, the status bar on my Android device keeps saying "Restarting" and shows the Steam logo in the "red" hue, so I know it's having connection problems.

So, I decided to sign out/sign in. same result. Signed out again to try it again, and now I can't sign in.

A) it tells me I am using an invalid password. I've not changed my password, and the last second I used it, it worked and was valid.

B) then it prompts me to use a Steam Guard code. as if I had a different device (not!)

C) I got the same Steam Guard code in my inbox 3 times, for each time I tried getting back in and it prompts me for the code in the same steps above.

I am in a 2-3 bar 4G connection (2-3 EDGE connection also works in generally every app, especially Steam mobile, but obviously it's mediocre), where 3 bars is fast enough (if I'm in an area with 4 bars, that's the best), otherwise 2 bars works well in the minimum scale, but anyway, it should work. I haven't tested wifi yet.

I also know the connection is there, because, how else could it verify I have the right password the first time I got in, and then every successive time it says it's wrong (when it's supposed to be right), and I get emails for the SG code, so I know there's communication going on.

it's possible it's because of the down time occurring in the last few days, but it's funny how it's affecting mobile: http://forums.steampowered.com/forums/showthread.php?t=784745&page=26

[Amy]

it's possible it's because of the down time occurring in the last few days, but it's funny how it's affecting mobile: http://forums.steampowered.com/forums/showthread.php?t=784745&page=26

Because both are connecting using servers for Steam PC version.

You should be able to login back now.

[horus_lytton]

Because both are connecting using servers for Steam PC version.

You should be able to login back now.

yes, it works now.

one pet peeve: I'm required to re-log in with an emailed SG code if I log out (not shutting the app down manually through task manager). I realize, the problem may stem because it can't verify my device individually. that could easily be remedied through a file cache system somehow.

[gologuzov123]

I have the same problem. When I open that link Vitaliy posted, it gives me option to download a file.

[norbiyo]

I have the same problem. When I open that link Vitaliy posted, it gives me option to download a file.

same problem ive got (samsung galaxy s2)

[horus_lytton]

actually, now as I'm checking, the "Reconnecting" issue is showing up again.

steam infrastructure should be fine though. the downtime thread doesn't indicate there's a system-wide problem, except that they're investigating since this morning. hmm...

[Frejm]

Still same error.

[Frejm]

No solution yet? May as well just give up soon I guess.

[Koolaidman64]

Still waiting on this ive just uninstaled the app to stop it sucking my power witch is another proplem but not mine right now.

Still waiting on a fix come on valve at least try and help us