View Full Version : Can't Install?

04-18-2012, 05:48 PM
First time I tried to install: "update required" next to the game title... game refuses to actually update.

uninstall - try to reinstall: pause at the install page - "preparing local cache files"



"error, connection timeout"


04-18-2012, 07:15 PM
getting the same problem

04-18-2012, 08:54 PM
I had trouble installing yesterday, but it finally installed after uninstalling / reinstalling 8 or 9 times. Today it tells me I need to update, won't update. Uninstall again, but can't install.

Anyone have a solution?

04-19-2012, 08:15 AM
Seems it's the same problem for most players.
Think it's related to server issues which are going on somewhere in EU.
Same is with the update as it looks.

04-19-2012, 10:23 AM
Yeah, same here. Just bought it and it will not install.

Firgof Umbra
04-19-2012, 12:58 PM
Sorry, folks. This is a known issue. We've already contacted Steam and hope that it will be resolved shortly.

Please let us know if this issue persists so we can make sure it gets fixed.

04-19-2012, 02:15 PM
5:15 PM EDT (UTC -4): Still an issue for me.

I'm an addict and I need my daily dose of Star Ruler!!!

04-19-2012, 10:42 PM
same problem, connection timeout

Please fix it.

04-19-2012, 11:15 PM
08:15 (GMT+2) - Can't install the game at all. Same issue as OP.

04-19-2012, 11:26 PM
Same problem. Hope it's solved soon.

04-20-2012, 06:45 AM
Same problem...humm, a nice game ruined by technical difficulties. Please contact steam stuff to solve the problem Firgof!!! ;)

04-20-2012, 09:47 AM
Still no action, many hours later! This is really upsetting! I wonder if Steam would have fixed this problem already had it been Bethesda complaining! :mad:

04-20-2012, 11:00 AM
Still the same problem.

04-20-2012, 11:07 AM
I contacted steam over a day ago. It would be nice to hear that they at least know about the problem.

Firgof Umbra
04-20-2012, 11:29 AM
They are aware of the problem. We contacted them yesterday morning when we got word. Still no word back on when it will be fixed or the origin of the problem.

Also seems to be effecting multiple games; not just Star Ruler. Though I'd say it's still circumstantial as I haven't been able to find a wide spread of titles effected and am not apprised of the specifics on the other games that are supposedly affected.

04-20-2012, 12:50 PM
Steam got back to me, they said they don't know what's wrong.

04-20-2012, 01:06 PM
Problem remains for me. I get a "Connection timeout" when I try to install the game.

04-20-2012, 01:39 PM
i have the same problem here ,please fix it,update required and nothing happen ,

04-20-2012, 03:31 PM
This issue should be resolved. Please try re-installing Star Ruler and let us know if you see any further issues. Sorry for inconvenience!

04-20-2012, 04:21 PM
The issue has been resolved for me. Thanks.

04-20-2012, 05:37 PM
Indeed, download works, thank you for fixing it.

04-20-2012, 06:59 PM
Now I can install - but it wont run.

Says launching game then nothing.

This has to do with windows 7 doesnt it...

WHY? Urgh...

edit - fixed it...

04-21-2012, 12:34 AM
i confirm now i can install and run on W7x64(after manually install the audio AL stuff)

04-21-2012, 01:30 AM
works fine, thx.

04-21-2012, 09:15 AM
finally got it to work after i clicked oalinst in the steamapps/common/starruler folder. i always got an error before, but after i clicked it, ran it, then ran the game it worked.