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Ryanheart
04-27-2012, 05:45 AM
i jsut baught gems after lvl 4, it says on steam i will get double, i did not, i gave 19.99 for 1600 gems....where is my other 1600 gems?

Ryanheart
04-27-2012, 05:58 AM
Special Offer
For 36 hours after reaching Level Four, all purchases of Gems will receive double the normal amount!

krutyvus
04-27-2012, 06:02 AM
Greetings!

We know about the issue and will fix it as soon as possible and you will receive your extra Gems ;)

Sorry for the inconveniences.

Ryanheart
04-27-2012, 06:02 AM
Thats what it says, and recieve double i did not

Ryanheart
04-27-2012, 06:05 AM
Thanks for the reply, can i have extra extra gems to compensate :p

krutyvus
04-27-2012, 06:55 AM
Hi,
Sorry for this delay with giving bonus gems for the special offer, you will receive them during the closest 24 hours. And for sure a extra compensation for the delay ;)

koresawa
04-27-2012, 08:00 AM
I didnt recieve double as well :(

Ryanheart
04-27-2012, 08:14 AM
haha thanks krutyvus, thanks for the quik replies, ill give a big thanks once i recive the bonus gems

krutyvus
04-27-2012, 08:19 AM
Everyone will receive, please be patient :)
Thanks!

krutyvus
04-27-2012, 08:59 AM
All players on International servers have received their Bonus Gems, please check it in game ;)
Players on the US Servers will receive it a bit later.

koresawa
04-27-2012, 11:16 AM
like, when? for you maybe 'bit'.

krutyvus
04-27-2012, 12:17 PM
koresawa,
Sorry for the delay, you have received the bonus, check it in game please;)

chaintm
04-27-2012, 05:46 PM
Posted this on the offical forums as well , but want to cover base in any case...
------------------------------------

I seen the double buy and I thought ok , it will take sometime before I see the rest. I did a few payments (Love the game ) however I still haven't seen the gems. I did today a purchase and that one did double, but not the priors.

Could an admin or whomever look into this?

My steam account name is chaintm , you can look at my purchase history to see this .. if you need more info let me know by in game message, email or other.

Thank you,

NMB.

Apr 27, 2012$39.99 Wallet Credit
Wallet $39.99 Credit got double gems

Apr 26, 2012$39.99 Wallet Credit
Wallet $39.99 Credit did not get double

Apr 25, 2012$9.98 Wallet Credit
Wallet $9.98 Credit did not get double

Apr 25, 2012$25.00 Wallet Credit
Wallet $25.00 Credit did not get double


To others that read this , yea, thats alot of gems but I love the game plan on staying, if you love it you should do it too! Support the game!\

P.S. this game is not pay to win, but doing this (what I have done ) basicly will allow to me excel my leveling to get to the end game. You might be young and have time to play it daily, sadly I work and this means I need ways to advance and still be able to have fun in the end game. Don't listen to all the hype about pay to win, I thought the same, but you can earn gems in game as well, I am just willing to pay to get my self into the end game faster.

krutyvus
04-27-2012, 07:05 PM
Hi,
Sorry for the inconvenience.
Could you please specify amount of gems purchased for the transactions where you did not receive double gems? This will help me to solve the issue.
Thanks.

chaintm
04-27-2012, 07:29 PM
indeed thnx Krutyvus,

Apr 27, 2012$39.99Purchase
World of Battles: Morningstar
3500 Gems GOT THESE DOUBLED

Apr 26, 2012$39.99Purchase
World of Battles: Morningstar
3500 Gems DID NOT RECEIVE DOUBLE

Apr 25, 2012$9.99Purchase
World of Battles: Morningstar
750 Gems DID NOT RECEIVE DOUBLE

Apr 25, 2012$5.00Purchase
World of Battles: Morningstar
350 Gems DID NOT RECEIVE DOUBLE

Apr 25, 2012N/AFailed
World of Battles: Morningstar
750 Gems FAILED TOOK MONEY RECEIVED NONE

Turns out I didn't realize one even took the money but failed :P oh well was having to much fun to notice I guess :)

thnx again.

NMB

edit: btw love the game, you guys should in the future look into allowing us to build keeps in our homelands :) and doing sieging ! Talk about epic game play :)

Sorry for the edits, finally found the full info you probably needed.

Ryanheart
04-28-2012, 12:11 AM
THANK YOU MY EXTRA GEMS CAME YAY

xevier77
04-28-2012, 12:11 AM
i have bought gems no double

39.99 3500 gems
39.99 3500 gems
and 19.99 1600 gems
This was all in the past 2 days
still no double gems...

EDITED THE NUMBERS

krutyvus
04-28-2012, 03:05 AM
chaintm, check your gems stash now ;)
Did not understand about your last fail transaction, what happened and why? Could you please describe in details.

Concerning future plans, we plan to release artillery, i think sieges will come with that.
Also many strategists like to build, so we should give them a space for construction:)


2 xevier77, strange but i cannot find your accound ID in steam.
Could you please specify your army name so i will easily find your account on server.
Thanks!

patmax
04-28-2012, 04:45 AM
I bought 7000 gems expecting 14000 as it clearly states in the steam page for this game and i did not receive the double amount.

xevier77
04-28-2012, 09:53 AM
yeah i didn't even think to tell you that the name is The Drunken Rage.

LordHype
04-28-2012, 01:08 PM
I did also not get any gems, I have the receipt and everything to prove it.

Please help

LordHype
04-28-2012, 01:09 PM
My cousin also bought gems the same time he did, he got his but I still havent gotten mine

chaintm
04-28-2012, 03:49 PM
chaintm, check your gems stash now ;)
Did not understand about your last fail transaction, what happened and why? Could you please describe in details.

Concerning future plans, we plan to release artillery, i think sieges will come with that.
Also many strategists like to build, so we should give them a space for construction:)

Thanks!

Thank you Krutyvus,

Got them all and I appreciate you taking your time on the weekend to help the players out, that shows allot of commitment from your team. As far as the failed, just got notice from steam it was an error on their end and got my credits back. Finally the news of the future plans is fantastic! Other games have attempted what you have here , but none actually came threw. Even a very heavy financed title I got to beta is attempting something like this, but I can tell you this is x10 more fun then that with a huge cash backing is attempting to do.

Your game really has so many possibilities I can see coming out of it, sieging and building our own clan keeps is just one part. But I have no doubt if it keeps popular as it is now, we will see many more things down the pipeline!

Thanks again for taking care of the community,

A fan.

krutyvus
04-28-2012, 06:02 PM
Thank you for your kind words :)

Damogag
04-28-2012, 06:46 PM
Hi. I bought 39.99 worth of gems so that should give 7000 gems with the double special going on. I bought it over an hour ago and haven't received any gems. How long does it take to get your gems? I bought them via your website through Paypal. Hero name Damogag and Army name is Urak Schul. Thanks Selden

Ryanheart
04-28-2012, 07:16 PM
You will get them eventually, for some odd reason it took over 24 hours to get my 'bonus' hope that eases your mind

Damogag
04-28-2012, 07:27 PM
Thanks. I thought so but its no biggy. It would be nice to not get my butt kicked in this game so much, LOL

avidwriter
04-28-2012, 08:14 PM
I think OPs problem was that he bought gems in the first place.

Ryanheart
04-28-2012, 08:38 PM
lol nice one avid :p and yes Damogag the match making in this game seriously is one of the worst ive ever come across. But atleast 4 days after release of the game they relise it and will hopefully fix it :P