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View Full Version : Portal 2 crashes my computer


DarkDestroyer36
05-20-2012, 11:48 AM
So, I get to the main menu and after a couple of minutes it crashes my computer to a blue screen.

PC Specs:

------------------
System Information
------------------
Time of this report: 5/20/2012, 13:43:45
Machine name: OWNER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-970A-D3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX(tm)-8120 Eight-Core Processor (8 CPUs), ~3.1GHz
Memory: 16384MB RAM
Available OS Memory: 16366MB RAM
Page File: 2689MB used, 30039MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 550 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 550 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1244&SUBSYS_23681462&REV_A1
Display Memory: 4064 MB
Dedicated Memory: 992 MB
Shared Memory: 3071 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Acer S201HL(Analog)
Monitor Model: Acer S201HL
Monitor Id: ACR01A5
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.9573 (English)
Driver Version: 8.17.12.9573
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/10/2012 00:13:00, 17642816 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5104-11CF-B752-64031FC2C535}
Vendor ID: 0x10DE
Device ID: 0x1244
SubSys ID: 0x23681462
Revision ID: 0x00A1
Driver Strong Name: oem11.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 15:8.17.12.9573:pci\ven_10de&dev_1244
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}:
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6433 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 8/12/2011 01:29:42, 3053160 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6433 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 8/12/2011 01:29:42, 3053160 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6433 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 8/12/2011 01:29:42, 3053160 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Mic in at rear panel (Pink) (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6433 (English)
Driver Attributes: Final Retail
Date and Size: 8/12/2011 01:29:42, 3053160 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Controller (XBOX 360 For Windows)
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x028E
FF Driver: n/a

Device Name: USB Keykoard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1A2C, 0x0002
FF Driver: n/a

Device Name: USB Keykoard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1A2C, 0x0002
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1A2C, 0x0002
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x093A, 0x2510
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 171.9 GB
Total Space: 476.8 GB
File System: NTFS
Model: ST500DM002-1BD142 ATA Device

Drive: D:
Model: Optiarc DVD RW AD-7280S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A1C&SUBSYS_5A141002&REV_00\3&2B8E0B4B&0&48
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_43A0&SUBSYS_00001002&REV_00\3&2B8E0B4B&0&A8
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&98
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06\4&36103136&0&0048
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1604&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C4
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1600&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C0
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_439D1002&REV_40\3&2B8E0B4B&0&A3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&90
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_A0021458&REV_40\3&2B8E0B4B&0&A2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A18&SUBSYS_5A141002&REV_00\3&2B8E0B4B&0&20
Driver: n/a

Name: NVIDIA GeForce GTX 550 Ti
Device ID: PCI\VEN_10DE&DEV_1244&SUBSYS_23681462&REV_A1\4&31B538E3&0&0010
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1603&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C3
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_B0021458&REV_40\3&2B8E0B4B&0&88
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A16&SUBSYS_5A141002&REV_00\3&2B8E0B4B&0&10
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_50021458&REV_40\3&2B8E0B4B&0&A1
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0BEE&SUBSYS_23681462&REV_A1\4&31B538E3&0&0110
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1602&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C2
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&A5
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&B2
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1002&DEV_5A14&SUBSYS_5A141002&REV_02\3&2B8E0B4B&0&00
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&9A
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_00000000&REV_42\3&2B8E0B4B&0&A0
Driver: n/a

Name: Etron USB 3.0 Extensible Host Controller
Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&8CB6D41&0&0020
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C5
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1601&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C1
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&B0
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&92
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&2B8E0B4B&0&A4
Driver: n/a

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Zekiran
05-20-2012, 11:54 AM
Do you have any firewall or virus scanners running? make sure that your internet connection is working correctly? It looks to me like that's a perfectly good system.

You say 'after a couple minutes' but does that mean you can open the game itself and play, or just sit there at the menu? Do you get a specific error message?

Are you running any other programs in the background at the same time? Is your machine hot?

have you tried playing it with a different DX level in the launch bar?

DarkDestroyer36
05-20-2012, 12:01 PM
Do you have any firewall or virus scanners running? make sure that your internet connection is working correctly? It looks to me like that's a perfectly good system.

You say 'after a couple minutes' but does that mean you can open the game itself and play, or just sit there at the menu? Do you get a specific error message?

Are you running any other programs in the background at the same time? Is your machine hot?

have you tried playing it with a different DX level in the launch bar?

Internet is good and stable, I was in the video setting and it crashed (did not change anything), No other programs, No error message, Machine is nice and normal temp, How do I change the DX level?

DarkDestroyer36
05-20-2012, 12:28 PM
Anyone else have a solution?

erlandssonh
05-20-2012, 12:44 PM
The cause for a bluescreen is most commonly drivers, sometimes a bad memory stick. If the machine is not overclocked, or overclocked correctly, there's only guessing left unless other games work fine. Usually the screen gives an error code, like BUG_USB_DRIVER, with that there would be less guesswork.

Also, pastebin.ca is a good place to link large pastes ;)

DarkDestroyer36
05-20-2012, 07:48 PM
The cause for a bluescreen is most commonly drivers, sometimes a bad memory stick. If the machine is not overclocked, or overclocked correctly, there's only guessing left unless other games work fine. Usually the screen gives an error code, like BUG_USB_DRIVER, with that there would be less guesswork.

Also, pastebin.ca is a good place to link large pastes ;)

Ok, thanks

DarkDestroyer36
05-21-2012, 05:10 PM
The error said something about my processor.

multiverseman
05-21-2012, 05:46 PM
I have something similar to this. Any time I try to run ANY of the game modes, the game crashes on me. On a possibly related note, for some reason it says my graphics card is insufficient with the game, even though it worked prior to the update.

DarkDestroyer36
05-24-2012, 05:29 PM
I have something similar to this. Any time I try to run ANY of the game modes, the game crashes on me. On a possibly related note, for some reason it says my graphics card is insufficient with the game, even though it worked prior to the update.

Did you ever get it to work?
I still haven't.

Zekiran
05-24-2012, 06:06 PM
If it was a processor error then something may be not powerful enough to run it on your actual CPU. have you run anything to check it for errors or updates?

DarkDestroyer36
05-24-2012, 06:29 PM
If it was a processor error then something may be not powerful enough to run it on your actual CPU. have you run anything to check it for errors or updates?

Everything is up to date and I don't have anything to run to check it for errors,

And it can't be my cpu not being too powerful enough, because my laptop could run it and this computer is way better than my laptop.

Zekiran
05-24-2012, 06:48 PM
Just because one machine can and another cannot doesn't mean anything. I suggest doing a search for CPU problem checkers online, though it should be powerful enough.

have you tried changing the multicore options? 8 core is ... rather a lot.

DarkDestroyer36
05-24-2012, 06:59 PM
have you tried changing the multicore options? 8 core is ... rather a lot.

how do i do that?

DarkDestroyer36
05-30-2012, 12:05 PM
bump, Anyone else have some suggestions?

cybermind
05-30-2012, 12:44 PM
Im getting the same issues.
It worked fine before the last update.
I tried everything, i have latest motherboard bios, and no nothings overheating.
i dont get past the menus.
first it was a blue screen error,
then i deleted steam and redownloaded everything
then i was getting portal2.exe stopped responding
i think there was another small patch, now i can get into the game menus, and it crashes after about 30 seconds (no error, screen goes black, reboots, after the menu freezes for about 10 seconds)
There is no solution.
This is valves fault pure and simple, and they need to fix it.
One of their patches broke the game for alot of people.
I doubt itll ever be fixed for us.... This has happened to another game without ever having a fix ...
If it works for the majority of people, they dont care about the minority it doesnt work for. thats how it goes.

Zekiran
05-30-2012, 01:06 PM
If it was the game, everyone would be having the same issue. It is somewhere between the update and your specific rigs. Do you also have an 8 core processor by chance? You'd be the 3rd person in not a very long time to have that problem with one.

DarkDestroyer36
06-01-2012, 03:45 PM
If it was the game, everyone would be having the same issue. It is somewhere between the update and your specific rigs. Do you also have an 8 core processor by chance? You'd be the 3rd person in not a very long time to have that problem with one.

Yes I do have an eight core possessor.

Zekiran
06-01-2012, 04:11 PM
This may be an issue that only valve's support can really help you with. I hope everyone that's had this issue has contacted support.

DarkDestroyer36
06-01-2012, 04:47 PM
This may be an issue that only valve's support can really help you with. I hope everyone that's had this issue has contacted support.

Steam support isint helping right now, just wasting my time.

Zekiran
06-01-2012, 06:02 PM
It takes more than a couple days to develop a fix if they're going to, for something that involves so few people's computers. The more information they have from you about this issue, the better prepared their work will be.

cybermind
06-01-2012, 06:53 PM
yes, i have a 8 core processor the fx8120
but even the quad core bulldozer cpus are having these problems with portal 2.
I also spoke to someone with a i7 processor who had the same problem, so also some people with intel CPU's are having issues.

MMXtreme
06-02-2012, 09:08 PM
This is valves fault pure and simple, and they need to fix it.
One of their patches broke the game for alot of people.
I doubt itll ever be fixed for us.... This has happened to another game without ever having a fix ...
If it works for the majority of people, they dont care about the minority it doesnt work for. thats how it goes.


Agreed

Mine was working fine until an update. After spending days trying all kinds of stuff to fix it, and failing, I uninstalled it all, and gave up.

And it's more than just a few people having problems. Just google "Portal2.exe stopped working", and you'll see.

Pi$$es me off, because I really was enjoying the user created maps.:(

Zekiran
06-02-2012, 09:34 PM
You need to report your system specs to support instead of just complaining. Do you share the same issue - that of having a 6+ core system?

cybermind
06-04-2012, 10:20 PM
Does anyone know if this new update fixed it ?