JoshuaPearce
08-13-2008, 02:04 PM
For issues where the game isn't starting at all (you don't see a PlaneD logo appear) see the following link:
Steam Support (https://support.steampowered.com/kb_article.php?ref=4595-WEXN-6831)
You will also want to make sure your antivirus isn't interfering. THis is a problem with some AV programs, especially one called NOD32. Eternity's Child is absolutely not a virus, but steam executables use a type of encryption that can sometimes trigger false positives. There is effectively nothing I nor Valve can do about this issue, except to rewrite the code and hope it doesn't trigger a different false positive.
----
If the game crashes when you click a button, or immediately after loading any level, add the following to Eternity's Child.ini , in steamapps\common\eternitys child
Find the line near the end that says [Gamepad]
Underneath it, add a line saying disabled= true
Note: This is not likely to be your problem any more, with any of the patches applied.
----
If you are running multiple monitors, and the game is for some reason detecting the wrong default resolution, and can't load, open up Eternity's Child.ini , in steamapps\common\eternitys child, and then change the line that says
resolution= desktop (it may be something else if you've configured this before)
and change it to say
resolution= 800x600 (or a different resolution you prefer)
----
Other issues:
Always make sure your video drivers are up to date. This is the cause of most weird problems.
If you can't move the mouse cursor in game (but it works fine in menus), try unplugging your gamepad/joystick, or disabling it. The controller's movement axis may not be properly centered, and the game thinks you're trying to control the cursor with that, instead of the mouse.
If all this fails, email your engine.log file (in the same directory mentioned above) to support@silverspherestudios.com
If you don't have an engine.log file, the game isn't being run, and you need to try the tips in the first section of this post again.
Joshua
Steam Support (https://support.steampowered.com/kb_article.php?ref=4595-WEXN-6831)
You will also want to make sure your antivirus isn't interfering. THis is a problem with some AV programs, especially one called NOD32. Eternity's Child is absolutely not a virus, but steam executables use a type of encryption that can sometimes trigger false positives. There is effectively nothing I nor Valve can do about this issue, except to rewrite the code and hope it doesn't trigger a different false positive.
----
If the game crashes when you click a button, or immediately after loading any level, add the following to Eternity's Child.ini , in steamapps\common\eternitys child
Find the line near the end that says [Gamepad]
Underneath it, add a line saying disabled= true
Note: This is not likely to be your problem any more, with any of the patches applied.
----
If you are running multiple monitors, and the game is for some reason detecting the wrong default resolution, and can't load, open up Eternity's Child.ini , in steamapps\common\eternitys child, and then change the line that says
resolution= desktop (it may be something else if you've configured this before)
and change it to say
resolution= 800x600 (or a different resolution you prefer)
----
Other issues:
Always make sure your video drivers are up to date. This is the cause of most weird problems.
If you can't move the mouse cursor in game (but it works fine in menus), try unplugging your gamepad/joystick, or disabling it. The controller's movement axis may not be properly centered, and the game thinks you're trying to control the cursor with that, instead of the mouse.
If all this fails, email your engine.log file (in the same directory mentioned above) to support@silverspherestudios.com
If you don't have an engine.log file, the game isn't being run, and you need to try the tips in the first section of this post again.
Joshua