View Full Version : Done buy this game as it is not supported nor are there refunds
I had been requesting support for Full spectrum warrior for over 3 weeks now for the game being stuck at the cut scene in the tein hamer level. When I didnt get a reply in over 2 weeks i then requested a refund and this is the answer i got and still no support:
A staff member has replied to your question:
As with most software products, we do not offer refunds for purchases made online as outlined in the software license - please review Section 4 of the Steam Subscriber Agreement for more information.
I will not purchase any other games on steam ever and you can take that to the bank
12-03-2008, 07:26 PM
It was made 6 years ago and wasn't all that popular, can't blame them for not patching it anymore. And as for the price, what do you expect for $10?.
03-12-2009, 05:10 AM
And as for the price, what do you expect for $10?.
how about something that actually works
03-18-2009, 07:36 PM
I will not purchase any other games on steam ever and you can take that to the bank
You really gonna complain for making a stupid purchase? What were you thinking when you bought a game that lacked, uh,
Come on, unless you truly support the game (which you obviously don't) don't spend $10 and then make a thread ranting about how you don't get a refund.
Go try some quality free games maybe? there are a lot of them (quakeworld, warsow, can't think of any more atm)
04-22-2009, 05:39 PM
There were no patches ever released for either game.
09-12-2009, 10:33 AM
If anyone is still reading this, I skipped that level by using the "fullspectrumpwnage" cheat and bypassed the level.
12-02-2009, 07:33 PM
I don't agree with anyone who is laughing about his purchase or who thinks it's at an acceptable level of quality because of its price or age. Sony doesn't let games on the playstation if they don't meet stringent requirements and neither does microsoft for the xbox. Steam should hold to the same standards. Any game that doesn't run properly shouldn't be for sale.
12-03-2009, 04:28 PM
Sony doesn't let games on the playstation if they don't meet stringent requirements and neither does microsoft for the xbox. Steam should hold to the same standards.
While those are logical arguments, are you suggesting that Valve/Steam should be the police officer for all computer games?
That's a little harsh. Steam is the equivalent of GameStop, they are a distributor first, with the exception of the games they develop and/or publish. If a game doesn't work properly they attempt to make notes of it, but as the catalog of games grow, how can you, with a straight face, expect them to keep track of which games have what problems? Especially when they have their own games that are being tweaked and patched from time to time, as well as their own client. The folks at Steam are not the E-Police, and if you think they should be, then maybe you're looking in the wrong place. If you want to complain about a game that is broken, sometimes it's better to not voice it solely on the store's forums, and take the complaint over to the Developer/Publisher.
As far as minimum quality required for the Xbox and PlayStation games, I'm sure if you looked you would find more than a few games that flopped, so maybe that isn't being fair either.
You can chalk it up to the age old expression: Buyer Beware. You bought a game, without researching it first, (meaning Google with any of the following: "Full Spectrum Warrior", "Reviews", "Bugs" etc.; OR as a secondary option you could have viewed the forum prior to purchasing it to see if other people had issues with it.) so when the axe falls, it comes down on you. A lot of the newer games are going to be purchased in faith that they will be supported, but 9 times out of 10 they'll fall through. And just so you don't stumble into another complaint thread: Red Faction 2 is NOT worth it.
12-03-2009, 05:24 PM
If steam sells it, they should at least yell at the developers if it doesnt work. Or refuse to sell it (and not promote it)
12-04-2009, 09:12 PM
I don't disagree with what you're saying, ciawolf. Though, I don't expect steam to be the E-police and I most certainly understand that it has many products it tends to full time. Also, I would imagine there is a dedicated "Steam team" rather than someone working on a specific Valve product having to be pulled from elsewhere. It's just a question of quality control and consumer trust. If steam wants to act as a distribution outlet like Gamestop, then that's fine. But I can go to gamestop and say "here is a faulty product, here is my receipt, please offer compensation". Alternatively, while some games may be "flops" on the playstation or Xbox, I know most studios are in fact rejected when giving a first test copy to the QA teams at Sony and Microsoft. Whenever you pick up a game at gamestop that has Microsoft written on the box, it holds to a certain level of quality that they, if nothing else, are responsible for. If steam has even a moderate percentage of faulty games, they simply become unreliable and purchasing is almost wading in a minefield. In this case, I bought the THQ complete pack for a meagre 59.99 so I'm not irate over the whole thing, I'm just a bit upset that the pack is a bit padded with products I won't be able to play.
All that said, I like steam.
I would just think the largest electronic distributor in the world would stand to gain should it hold itself to more consumer friendly standards.
12-05-2009, 11:22 AM
I cant believe people are taking this standpoint. Why shouldn't we complain that the game does not work?
You cannot sell a product that does not work. It's against the law. You certainly can't refuse to offer a refund for a defective product.
Just because they get away with selling broken games, doesn't mean they should.
12-08-2009, 12:48 PM
I don't disagree with what you're saying, ciawolf. Though, I don't expect steam to be the E-police and I most certainly understand that it has many products it tends to full time.
Tell STeam not to sell games that don't work isn't telling them to be E-Police. Just like how Sony is super strict about games on their platform, Steam should be super strict about their platform (not PC, the Steam program is technically their platform).
It's not E-Police to tell companies they can't sell their games that don't work through Steam. It's bad business to sell games that don't work. There's many more than just FSW, and it's ridiculous with their strict no-refund policy.
The whole situation is complete bull♥♥♥♥, I can name over 10 games on my Steam list that don't work AT ALL that I can't get refunded, and who's fault is it? "Your fault for buying a broken game" Hah, people who take this stand are known as the World's ♥♥♥♥♥uckers. When a person has a computer that more than beats the specs for a game that is sold on a service that they are very loyal to, it is not their fault if the game doesn't work. It's also not Valve's fault, it's the developers, but it's Valve's fault for either trying to make a buck off of something that doesn't work, or for promoting these companies to try and get their broken games on Steam.
Honestly, as unfair as this sounds, any argument against this (other than the argument "Valve is allowed to make money how they please") is entirely null and ♥♥♥♥♥♥♥♥.
12-23-2009, 03:45 PM
upon seeing this game on sale i thought how can THQ sell the game when it doesnt work. I know because it doesnt work on my current video card and it just worked with a 7950GT. The game is very old and cheap(for a reason). Avoid Retail or Steam copies at all costs. my retail copy doesnt work with my 9800GTX and my friends PCs didnt work either. Vista/XP, dont work on both. at least in experience.
01-18-2010, 02:45 PM
pfffft all the arguing. I agree that it's not a nice way to find yourself buying games if they don't work. I've had my share of this as well through the years (also with steam) and believe me I got pretty pissed. Fact is that you can't complain a game doesn't work for you when it does work for others. should steam stop selling a game alltogether if just a few people have trouble playing it? if they did that, there'd probably be people ranting on about they want to play the game and steam isn't selling.
they just try to give us as much choice as possible, with as little tourble as possible. they can't be perfect, so can't the world, you included. grow over it.
02-21-2010, 01:15 AM
As I understand Australian consumer law if a product does not perform the task intended it is a legal right for the consumer to be given their money back if they ask for it. I do not know if U.S. law has any such prevision or if it would extend to a video game that does not work if you have an internet connection on your PC. It seems to me though, if a game that includes online/co-op game play but you can't connect to the internet while running the game it could constitute a breach of the advertising code here in Australia at least. If it does breach advertising rules Steam, being the distributor may be liable.
I am tempted to put in a complain to "consumer affairs" the government body who oversees such thing in my region just to find out what their take is. It may come down to whether or not online businesses offering services and products in Australia but based in the US have to comply with our standards. Another complaint I am looking into just for kicks (yes I live a sad life) is a number of xbox and 360 games who's online servers have been taken down but are still advertised on the Australian and US official Xbox sites as multiplayer games, with online play(it may effect game resellers too).
I guess what I am really interested to know is what legal responsibilities distributors and resellers have regarding the claims of the products they sell. Regardless of this though, I'd think that Steam would be wise to vet the software they resell carefully so they don't alienate their customers, by providing them with faulty products.
10-16-2010, 11:12 AM
It SHOULD be common sense that older software DOESN'T ALWAYS work with newer hardware and OS.
If you bought a game that's more than five years old and are complaining that it doesn't work on your top of the line PC, SHAME ON YOU.
I have a modern computer but I'm still using XP. Why? Because I don't want to deal with the problems of upgrading to Vista/7.
I have almost 200 games on steam ALONE and ALL of them work PERFECTLY.
So it's YOUR fault for not having a common sense.
Also, before complaining like a spoiled kid, try something called: Virtual Machine. It emulates older OS within Windows 7. Most of your problems will be solved. Or what about installing XP on another drive or partition? Too much trouble for your little head, eh?
This is PC gaming we are talking about. There are ten of thousands of possible configurations that the developers must be aware of while programming the game. You can't really blame them for not having a crystal ball to see the problems that will pop up five years into the future.
If you are not happy with it, please, buy a console.
PS: I know this thread is OLD and probably the OP (and the others) won't read it, but I could not refrain myself from posting.
Also, sorry if it was too harsh. It's just that it gets on my nerves...
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