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Blubikins
09-28-2009, 03:12 PM
how long does it usually take for steam to email me back regarding this? I'm sure numerous people have had their accounts hi jacked. How long did it take them to fix it, I already emailed steam.

james_2k
09-28-2009, 03:15 PM
did you do it by creating a support account from the link above? if so and you got a case number then you need to wait 3/4 days.

if you havent, then you need to click support at the top of the page, create a support account, and make a ticket through that.

bloodypalace
09-28-2009, 03:22 PM
It often takes 3-5 working days for steam support to process your ticket? Did you receive a 12 digit confirmation email?

Blubikins
09-28-2009, 04:40 PM
Yea I got a confirmation email with a 12 digit number. dang 3-4 days?! by that time I could be banned from every server possible lol. thats sure some speedy tech support....

Noddy
09-28-2009, 04:51 PM
Steam work closely with VAC so I'm sure they could get you removed from Ban Lists etc.

Noddy

CatzEyes93
09-29-2009, 08:17 AM
I am not sure where you heard that Noddy, but I dont think that is correct. Regardless though, blub if you sent in a support ticket and got a confirmation, you should hear back from them within the next few days.

Astaco
09-29-2009, 08:24 AM
Unfortunately not.

Note:

In the event that a hijacked Steam account is banned by the Valve Anti-Cheat System, Steam Support can not remove the ban.

From: Reclaiming a Hijacked Steam Account (https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366)

kakkerlak
09-29-2009, 08:27 AM
read this it is usefull when you get the account back
E-Mail Verification (https://support.steampowered.com/kb_article.php?ref=5151-RUAS-1543)

james_2k
09-29-2009, 03:48 PM
Steam work closely with VAC so I'm sure they could get you removed from Ban Lists etc.

Noddy

steam doesnt work closely with anything. steam is a service, run by valve, as is VAC.

and they wont remove anyone from ban lists.