Steam Account Help

[nypdesi]

Hello Everyone

I got my account disabled a few weeks ago, got no e-mail or anything like that. It just says steam account disabled. Why would my account get disabled. I have followed all the rules and never done anything wrong. Lately within like the last 3 weeks, plenty of users accounts have been being disable (I searched the forums). I have been working with steam support but they are not answering any of my questions. They want proof that I bought my games 3 or 4 years ago. I don't have any records from that long ago. One of the purposes of steam was to enter in my information once and never have to worry about it again. Is this a scam to make me waste more of my money to get the games that I already have? I offered to answer the security question, tell them old passwords, even get e-mails to the primary e-mail that hasn't been changed in years. Also the games on the account and most of my friends list (it is private). Do they not have the common sense to know that people would not have this information for so long especially through multiple moves to different cities. This is really starting to frustrate me. I never did anything wrong and the offer no explanation. This is starting to look like a big scam. I am very upset with steam support. Any constructive insight would be nice.

[Silicon Vampire]

Accounts are onlly disabled for specific reasons:

https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

If your account is disabled, you will need to provide support with proof of ownership or the account *could* be given back to the wrong person.

[nypdesi]

Accounts are onlly disabled for specific reasons:

https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

If your account is disabled, you will need to provide support with proof of ownership or the account *could* be given back to the wrong person.

They tell me my account was disabled due to hijacking, but its an obvious lie. The password and information has never changed within the last 5 months. Why would they think it could be a hijacking. This is starting to look like an even bigger scam. Why do they care so much if my account is hijacked. Let me worry about that. How could it be given back to the wrong person if the information was never changed. Therefore, how could it even look like being hijacked. This makes no sense. Thanks for the insight though.

[DwarfVaderRus]

That looks strange... Yes, they need a proof of the account ownership, but they need to act in local situations a bit different than global instructions say... I think that's because they can get punished because of not following the instructions. Would you risk your job for a man who you don't know, furthermore who could be a hijacker? I think not. You are just one more man asking something to them. I don't want to say anything bad of steam support workers, they just can't help you as a friend or someone close (As they should, the idea is the same) just because it's too many of "you".
But the support is good though. They have already recovered my account, once stolen.
I'm sorry for you, but I don't know how I could help... :(

[nypdesi]

That looks strange... Yes, they need a proof of the account ownership, but they need to act in local situations a bit different than global instructions say... I think that's because they can get punished because of not following the instructions. Would you risk your job for a man who you don't know, furthermore who could be a hijacker? I think not. You are just one more man asking something to them. I don't want to say anything bad of steam support workers, they just can't help you as a friend or someone close (As they should, the idea is the same) just because it's too many of "you".
But the support is good though. They have already recovered my account, once stolen.
I'm sorry for you, but I don't know how I could help... :(

I understand what you are saying, but if that is how they are going to treat customers, it should be made public. They won't help individuals because they are so many of us. Why buy their products then? I have spent plenty of my money purchasing my games and now they want me to spend more just to get the games that I already bought? Would that not piss you off? It its too many of "you"; then that's a bull♥♥♥♥ customer support system they have and shouldn't even be in business. The point of CUSTOMER support is to help customers based on individual needs.

[BurtonJ]

We need to verify that you own the account before we are able to give it to you.

Please follow the Support Rep's instructions and provide proof of ownership. If you don't have all the information requested, please provide as much as possible (Ex/ Billing Address and Name on the card).