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Old 07-06-2006, 05:42 PM   #4
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VALVe Support Impersonated via Email

Method

People will contacted by email requesting a Steam Account name / password to investigate a support issue - usually an alleged cheating infraction.

Example 1)
Quote:
From: Valve Support <support.steampowerd.com@gmail.com> Mailed-By: gmail.com
To: kalapadea@gmail.com
Date: Jul 4, 2006 8:31 PM
Subject: Valve Support

Recently, VAC flagged your Steam Account for a possible cheating infraction. However, the evidence provided proves inconclusive and needs further investigation. For Valve to verify your account, you will need to provide your Steam Account Username, Steam Account Password, and anytime your Steam Account may have been used by another person (Internet Cafe, LAN, Friends/Family) to eliminate this possible account suspension.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]


Question Reference #021191-0372897
Category Level 1: VAC
Date Created: 7/2/2006 08:33 PM
Last Updated: 7/4/2006 3:29 PM
Status: Unresolved

Discussion Thread
JeffH
I have checked the logs and the infraction occured on July 2, 2006, however, the information that VAC logged does not have sufficient evidence, and must undergo further investigation. I cannot release much evidence, but I can tell you that it is possible that you yourself may not have cheated, but it is possible someone else who may have used your account has.

To investigate this problem, I ask you to provide the information asked above (account username, account password, and possibility of another using your account) into the spot indicated as a reply to this email. If you do not provide your information, you will be banned from VAC servers.

If you have any other questions, you can ask them in the area above this message along with your account information.

Thank you.


JeffH

Valve support
www.valvesoftware.com
Example 2)

Quote:
Dear Steam User,

We have been having recurring problems with multiple user(s)
signing on to the same account, ergo; several people using the same account
from
different IP Addresses at the same time. In order to prevent this, we are
authorizing a validation process, in which you, the contact e-mail
registered to Steam, e-mail us a code in which you authorize every time
you login to ensure that no one shares your account. To validate your
account within the next 5 days (otherwise it will be disabled), respond to
this
e-mail support-steampowered_@hotmail.com in the following format;

Username:
Password:
Code:

IMPORTANT: You must enter the above information into the Steam
application.

Signed,

{The Steam Support Team}
To contact us about this problem email support@steam-powered.com,
otherwise
respond to the e-mail above


==============
This notification has been sent to the e-mail address you provided when
you
created your Steam account. For information on Valve's privacy policy,
please
visit www.valvesoftware.com/privacy.htm
Example 3)
Quote:
Dear Steam User,

In order to continue using your current Steam account, you must
validate your authenticity by
filling out the required information in this form.
Please reply to this Email, using the current format below:

First Name: ( Your First Name )
Last Name: ( Your Last Name )
Username: ( Your Steam Account Username )
E-Mail: ( The Email Address You Registered The Account To )
Password: ( The Password You Use To Log Onto Your Steam Account )


Our database will be re-formatted soon, due to some damage caused by
destructive users. We will need to record our active users and add them
to our database once again.

You must validate your account within 30 days or, your account will be
deleted. Thank you for your co-operation, Best regards, Steam Account
Management Team.
Example 4)
Quote:
Dear Steam User.

As you can see, our mainframe servers are down or having problems.
In order for us to ensure that your account will be working without any problems we ask you to supply us with your account information.
The reply must include your username and password for the account.
Otherwise, we are afraid that we can not guarantee that your account will work.

Thank You.
SteamPowered Support.
Response

VALVe will NEVER ask you for your Steam Account name or User password via email.

DO NOT USE THE SAME PASSWORD FOR YOUR LOGIN TO ANY STEAM RELATED SITE AS YOU USE FOR YOUR STEAM ACCOUNT PASSWORD.

Action

If you have provided your Steam Account information to anyone via email you should immediately try to change your password to something else.

If this fails you will need to read the following FAQs:

Reclaiming a Hijacked Steam Account
Contacting VALVe Billing and Support
Account Security Recommendations

Last edited by Jigoku: 12-16-2006 at 03:43 PM. Reason: Added scam email related to recent power outages
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