EA-Account is not accepted

06-19-2010, 02:45 AM

Hi everyone!

I bought BO:P via Steam at this mega-sale two days ago, and everything runs fine so far.
Except for logging in to my EA-Account.

I don't know what to enter here - i already have an EA-master account in which several other "Personas" are linked to (e.g. for Battlefield, Need for Speed).

But now i don't know what to enter ingame for logging in...
The master-account doesn't work because it's the E-mail address and the game doesn't let me enter "@" or even "."

So please could anyone give me (and perhaps other users having the same problem) a little how-to of what has to be done?

Greetings from Germany,
Cobalt

iscariahkrieg · 06-19-2010, 02:59 AM

Same here, I have already wrote to EA Support 'bout that, hope a solution will be found...
Or maybe anyone can help us here in the forums!

06-19-2010, 03:19 AM

Quote:

Originally Posted by iscariahkrieg

Same here, I have already wrote to EA Support 'bout that, hope a solution will be found...
Or maybe anyone can help us here in the forums!

guys you need to go to your EA account in EA website and setup a master ID. (a new persona - stupid system!)

basically when you try to login into your account in EA website it should ask you to make a master ID... then you use that in burnout.

BUT, be prepared for a crash when you enter that in the game, make sure not to tick "remember me" cause then it will try to log in automatically when you start the game - resulting in a crash... if you don't tick "remember me" you will still be able to play the single player.

as for why it crashes.... ♥♥♥♥ EA/Steam!

A2ra3l · 06-19-2010, 04:04 AM

I have done that, I actually have done it 3 times, lol. now my EA account has about 7 personas all up (one of which is an EA ID) and I keep getting that "account and password combination doesn't exist" error, and every now and then, seemingly at random it says the server is unavailable.
silly thing

Az
*edit* don't worry, it works now. Must have taken a while for the new account to register or something, it hasn't worked all afternoon and now suddenly it worked.
Confused me

Anyway it was my EA ID persona that I eventually worked, so anyone having troubles go to EA.com and log in, then create new persona, EA ID, then have fun finding an unused one, lol
and remember burnout only seems to recognize letters, numbers, - and _ so anything else in your name and you won't be able to login

SkullArm · 06-19-2010, 09:59 AM

same prob
no support from EA
no support from steam

many hours wasted to get the ♥♥♥♥ing game to work

I got ripped off

anub1s18 · 06-19-2010, 02:03 PM

same problem : /

i already had a master id but it will not work.

contacted EA's live support 2 times and regular support once

the regular support has taken 2 days to respond to my response so i'm guessing he's chosen to ignore the issue

the 1st guy sent me off to steam support to get my cd key

the 2nd guy confirmed my master ID and reset my password and then just disconnected me from the live support -,-"

now i just chose to write to criterion see if they can help since EA just plain sux, also a funny quote imo

"Me : the game was purchased on Steam so there is no CD key available, i have checked this with multiple people and none of them have a cd key when they purchased burnout paradise through steam... before u ask...
Andy: Ok please wait let me check .
Andy: Ok please provide me your game key in upper case letters ."

also there is this topic on the EA forums : http://forum.ea.com/eaforum/posts/list/30/357799.page

which is also about this issue and one's like it with which ea is dooing and has been dooing... u guessed it not a damn thing for 6 month's now >.<

cant valve just publish all games, they have awsome support : /

A2ra3l · 06-19-2010, 02:14 PM

your cdkey is in your registry, go to your start menu type "regedit" (no quotes) into the search (or run on xp) box.

Then when your registry comes up got to
hkey local machine>software>wow6432node(if on 64bit os if not skip)>Electronic arts>EA games>Burnout paradise>ergc
and your cd key is in there
Az

Phada · 06-20-2010, 04:26 AM

I've created a fresh EA account for this game, and the game said "invalid name" for no reason while trying to login.

@gendou89
Login from ea.com doesn't help, my profile is only 50% complete "unverified" so you click to verify "A verification email has been sent." and you receive nothing at all, spam or not, what a bad joke. So there is no way to complete it, can't believe this a site bug, this must be intentional (I've tried with firefox and ie).

@A2ra3l
I have no cd key in both paths. Anyway I will not contact EA support because their system is a pure fail.

At least the offline mode is working well.
To be honest I don't care much about the multiplayer because of the price I've paid but this remain really annoying.

06-20-2010, 09:44 AM

The online/multiplayer bit is the best aspect to this game. Without it, you're pretty much screwed.
Supposedly, this has been fixed in the latest 'patch', but Steam refuses to address it.

anub1s18 · 06-20-2010, 02:23 PM

thx for the link to the registry, i found it and contacted EA again.

they told me the cd key was not registered, when i asked them how to register it since there was no popup for the cd key at the install they pointed me to me EA profile where u can register burnout paradise (but it does not ask for a serial number).

he told me to wait for the mail i did so told em i still didn't have to enter the cd key anywhere, he asked me to log in and when i told him the error is still there.... he asked me to contact steam support

awsome.

so now all i can do is wait for a mail from criterion (which im not expecting much from, if EA handels the accounts they probably also handle the servers), and the mails from Valve which i am also not expecting much from since it seems to be caused by the EA account : /

A2ra3l · 06-20-2010, 02:32 PM

what patch? The game from steam is updated to 1.1.0.0, that is the latest patch. Ignore the text file called version, the game doesn't get it's version number from a text file, that file is there so people know what updates they have added, but when they released the new update they forgot to put in a new text file with the new version number.
Right click on your burnoutparadise.exe go to properties and in the details tab under version it will say 1.1.0.0, that is what game version you have, everyone that has checked the .exe instead of the text file has discovered this.

and @Phada it is not called "cdkey", there should be a file in that ergc folder (if you are not seeing the folder you are in the wrong place try searching burnout in the registry search) called default, under "data" will be your cdkey should be made up of 20 characters, letters and numbers.
hope that helps
Az

SkullArm · 06-20-2010, 05:41 PM

I got 1.0.0.1
version check on burnoutparadise.exe
says 1.0.0.1

and someone said I could restart an event in version 1.1.0.0 if I failed it and I cant restart gotta drive all the way back

A2ra3l · 06-20-2010, 07:24 PM

Maybe your local steam content server has the wrong version, can you make sure the game is set to auto update and change your content server to another country. Where in the world are you? I am wondering if I made a steam backup of the game and sent to you would it install where you are? I have the latest version but from the Australian store.
Az

SkullArm · 06-21-2010, 05:55 AM

yeah auto update s on ofc tried re-dling
disable auto-update enable it again
then I checked folder size in bytes with my friend also files number and folder numbers and all the same. Even the exe is the same size in bytes. Yet is says version 1.0.0.1. So my friend sent me his exe and i replaced it.

Maybe I need to fail an event differently to check its version but after replace the exe nothing changed. I dont know the cause exactly anymore since Ive been messing around with it so long but the sound suddenly dissappeared and i have to alt+tab out of it to hear sound again. Also the game froze after finishing an event too. So i set launch option -multithread and that was fixed. Also Ive done verify game files too which doesnt change anything unless I delete a few files then it will re-dl them.

Phada · 06-21-2010, 06:37 AM

@A2ra3l
You are right I was in wrong path >EA Games> instead of >Electronic Arts>EA Games> found it by searching directly "ergc".

@anub1s18
I just register my game @ https://ea.onlineregister.com/, no cd key was asked, and I got a email to confirm quickly after.
BUT, I still have the "invalid account name" in game

I will try later, I keep your guys informed.

@SkullArm
Very odd, the exe is 1.1.0.0 for me.
I have no idea what you can do, but I think that you must use the files that you downloaded from steam.

06-19-2010, 02:45 AM	#1
Cobalt_23 Guest Posts: n/a	EA-Account is not accepted Hi everyone! I bought BO:P via Steam at this mega-sale two days ago, and everything runs fine so far. Except for logging in to my EA-Account. I don't know what to enter here - i already have an EA-master account in which several other "Personas" are linked to (e.g. for Battlefield, Need for Speed). But now i don't know what to enter ingame for logging in... The master-account doesn't work because it's the E-mail address and the game doesn't let me enter "@" or even "." So please could anyone give me (and perhaps other users having the same problem) a little how-to of what has to be done? Greetings from Germany, Cobalt

06-19-2010, 04:04 AM	#4
A2ra3l Join Date: Apr 2010 Reputation: 2 Posts: 26	I have done that, I actually have done it 3 times, lol. now my EA account has about 7 personas all up (one of which is an EA ID) and I keep getting that "account and password combination doesn't exist" error, and every now and then, seemingly at random it says the server is unavailable. silly thing Az edit don't worry, it works now. Must have taken a while for the new account to register or something, it hasn't worked all afternoon and now suddenly it worked. Confused me Anyway it was my EA ID persona that I eventually worked, so anyone having troubles go to EA.com and log in, then create new persona, EA ID, then have fun finding an unused one, lol and remember burnout only seems to recognize letters, numbers, - and _ so anything else in your name and you won't be able to login Last edited by A2ra3l: 06-19-2010 at 04:24 AM.

06-19-2010, 02:03 PM	#6
anub1s18 Join Date: Jul 2009 Reputation: 3 Posts: 45	same problem : / i already had a master id but it will not work. contacted EA's live support 2 times and regular support once the regular support has taken 2 days to respond to my response so i'm guessing he's chosen to ignore the issue the 1st guy sent me off to steam support to get my cd key the 2nd guy confirmed my master ID and reset my password and then just disconnected me from the live support -,-" now i just chose to write to criterion see if they can help since EA just plain sux, also a funny quote imo "Me : the game was purchased on Steam so there is no CD key available, i have checked this with multiple people and none of them have a cd key when they purchased burnout paradise through steam... before u ask... Andy: Ok please wait let me check . Andy: Ok please provide me your game key in upper case letters ." also there is this topic on the EA forums : http://forum.ea.com/eaforum/posts/list/30/357799.page which is also about this issue and one's like it with which ea is dooing and has been dooing... u guessed it not a damn thing for 6 month's now >.< cant valve just publish all games, they have awsome support : / Last edited by anub1s18: 06-19-2010 at 02:07 PM.

06-20-2010, 02:32 PM	#11
A2ra3l Join Date: Apr 2010 Reputation: 2 Posts: 26	what patch? The game from steam is updated to 1.1.0.0, that is the latest patch. Ignore the text file called version, the game doesn't get it's version number from a text file, that file is there so people know what updates they have added, but when they released the new update they forgot to put in a new text file with the new version number. Right click on your burnoutparadise.exe go to properties and in the details tab under version it will say 1.1.0.0, that is what game version you have, everyone that has checked the .exe instead of the text file has discovered this. and @Phada it is not called "cdkey", there should be a file in that ergc folder (if you are not seeing the folder you are in the wrong place try searching burnout in the registry search) called default, under "data" will be your cdkey should be made up of 20 characters, letters and numbers. hope that helps Az Last edited by A2ra3l: 06-20-2010 at 02:37 PM.

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06-19-2010, 02:59 AM	#2
iscariahkrieg Join Date: May 2009 Reputation: 7 Posts: 114	Same here, I have already wrote to EA Support 'bout that, hope a solution will be found... Or maybe anyone can help us here in the forums!

06-19-2010, 09:59 AM	#5
SkullArm Join Date: Jun 2010 Reputation: 84 Posts: 178	same prob no support from EA no support from steam many hours wasted to get the ♥♥♥♥ing game to work I got ripped off

06-19-2010, 02:14 PM	#7
A2ra3l Join Date: Apr 2010 Reputation: 2 Posts: 26	your cdkey is in your registry, go to your start menu type "regedit" (no quotes) into the search (or run on xp) box. Then when your registry comes up got to hkey local machine>software>wow6432node(if on 64bit os if not skip)>Electronic arts>EA games>Burnout paradise>ergc and your cd key is in there Az

06-20-2010, 04:26 AM	#8
Phada Join Date: Oct 2009 Reputation: 2 Posts: 71	I've created a fresh EA account for this game, and the game said "invalid name" for no reason while trying to login. @gendou89 Login from ea.com doesn't help, my profile is only 50% complete "unverified" so you click to verify "A verification email has been sent." and you receive nothing at all, spam or not, what a bad joke. So there is no way to complete it, can't believe this a site bug, this must be intentional (I've tried with firefox and ie). @A2ra3l I have no cd key in both paths. Anyway I will not contact EA support because their system is a pure fail. At least the offline mode is working well. To be honest I don't care much about the multiplayer because of the price I've paid but this remain really annoying.

06-20-2010, 09:44 AM	#9
twhiting9275 Guest Posts: n/a	The online/multiplayer bit is the best aspect to this game. Without it, you're pretty much screwed. Supposedly, this has been fixed in the latest 'patch', but Steam refuses to address it.

06-20-2010, 02:23 PM	#10
anub1s18 Join Date: Jul 2009 Reputation: 3 Posts: 45	thx for the link to the registry, i found it and contacted EA again. they told me the cd key was not registered, when i asked them how to register it since there was no popup for the cd key at the install they pointed me to me EA profile where u can register burnout paradise (but it does not ask for a serial number). he told me to wait for the mail i did so told em i still didn't have to enter the cd key anywhere, he asked me to log in and when i told him the error is still there.... he asked me to contact steam support awsome. so now all i can do is wait for a mail from criterion (which im not expecting much from, if EA handels the accounts they probably also handle the servers), and the mails from Valve which i am also not expecting much from since it seems to be caused by the EA account : /

06-20-2010, 05:41 PM	#12
SkullArm Join Date: Jun 2010 Reputation: 84 Posts: 178	I got 1.0.0.1 version check on burnoutparadise.exe says 1.0.0.1 and someone said I could restart an event in version 1.1.0.0 if I failed it and I cant restart gotta drive all the way back

06-20-2010, 07:24 PM	#13
A2ra3l Join Date: Apr 2010 Reputation: 2 Posts: 26	Maybe your local steam content server has the wrong version, can you make sure the game is set to auto update and change your content server to another country. Where in the world are you? I am wondering if I made a steam backup of the game and sent to you would it install where you are? I have the latest version but from the Australian store. Az

06-21-2010, 05:55 AM	#14
SkullArm Join Date: Jun 2010 Reputation: 84 Posts: 178	yeah auto update s on ofc tried re-dling disable auto-update enable it again then I checked folder size in bytes with my friend also files number and folder numbers and all the same. Even the exe is the same size in bytes. Yet is says version 1.0.0.1. So my friend sent me his exe and i replaced it. Maybe I need to fail an event differently to check its version but after replace the exe nothing changed. I dont know the cause exactly anymore since Ive been messing around with it so long but the sound suddenly dissappeared and i have to alt+tab out of it to hear sound again. Also the game froze after finishing an event too. So i set launch option -multithread and that was fixed. Also Ive done verify game files too which doesnt change anything unless I delete a few files then it will re-dl them.

06-21-2010, 06:37 AM	#15
Phada Join Date: Oct 2009 Reputation: 2 Posts: 71	@A2ra3l You are right I was in wrong path >EA Games> instead of >Electronic Arts>EA Games> found it by searching directly "ergc". @anub1s18 I just register my game @ https://ea.onlineregister.com/, no cd key was asked, and I got a email to confirm quickly after. BUT, I still have the "invalid account name" in game I will try later, I keep your guys informed. @SkullArm Very odd, the exe is 1.1.0.0 for me. I have no idea what you can do, but I think that you must use the files that you downloaded from steam.