Terrible support.

07-14-2010, 03:21 AM

Here's the deal, I bought Guild Wars: Factions a week ago on Steam, I downloaded it, and it told me to active my serial to a account on NCSoft, so I made a account, and when it asked for my serial, I entered it, just to find out its wrong.

I have contacted NCsoft, made an ticket, a week later, nothing.
What the ♥♥♥♥? Are they sleeping or something?

The only response I have gotten is.

Quote:

I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible.

Thanks,
Antonio
Guild War Account Support Team.

I am so disappointed, and furious, I buy a non working product from them, give them my money, and they fail giving me my deserved support.

Goteki-45 · 07-16-2010, 03:59 PM

Resend it? Every time I've contacted support I've had the issue resolved the same day o_O

Newlemming · 11-14-2010, 05:41 AM

Their support is all automated, what can I say? Sometimes they give you the answer you want, sometimes not.

They should really wait to reply until after they have a possible solution however.

7BitBrian · 01-03-2012, 07:43 PM

Sounds to me like a problem from Steam not from NCSoft. they didn't give you the bad activation key, Steam did. maybe you should be talking to them instead.

ryanevans1 · 03-23-2012, 08:45 AM

True their support is not the greatest but its not bad also.
They are trying diablo 3 guide diablo 3 gold diablo 3 inferno to do everything they can.

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07-16-2010, 03:59 PM	#2
Goteki-45 Join Date: Jan 2008 Reputation: 391 Posts: 2,830	Resend it? Every time I've contacted support I've had the issue resolved the same day o_O

11-14-2010, 05:41 AM	#3
Newlemming Join Date: Jan 2010 Reputation: 554 Posts: 2,136	Their support is all automated, what can I say? Sometimes they give you the answer you want, sometimes not. They should really wait to reply until after they have a possible solution however.

01-03-2012, 07:43 PM	#4
7BitBrian Join Date: Dec 2011 Reputation: 0 Posts: 5	Sounds to me like a problem from Steam not from NCSoft. they didn't give you the bad activation key, Steam did. maybe you should be talking to them instead.

03-23-2012, 08:45 AM	#5
ryanevans1 Join Date: Mar 2012 Reputation: 0 Posts: 1	True their support is not the greatest but its not bad also. They are trying diablo 3 guide diablo 3 gold diablo 3 inferno to do everything they can.