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Old 07-14-2010, 03:21 AM   #1
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Terrible support.

Here's the deal, I bought Guild Wars: Factions a week ago on Steam, I downloaded it, and it told me to active my serial to a account on NCSoft, so I made a account, and when it asked for my serial, I entered it, just to find out its wrong.

I have contacted NCsoft, made an ticket, a week later, nothing.
What the ? Are they sleeping or something?

The only response I have gotten is.
I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible.

Guild War Account Support Team.
I am so disappointed, and furious, I buy a non working product from them, give them my money, and they fail giving me my deserved support.
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Old 07-16-2010, 03:59 PM   #2
Join Date: Jan 2008
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Posts: 2,858
Resend it? Every time I've contacted support I've had the issue resolved the same day o_O
Goteki-45 is offline   Reply With Quote
Old 11-14-2010, 06:41 AM   #3
Join Date: Jan 2010
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Posts: 2,142
Their support is all automated, what can I say? Sometimes they give you the answer you want, sometimes not.

They should really wait to reply until after they have a possible solution however.
Newlemming is offline   Reply With Quote
Old 01-03-2012, 08:43 PM   #4
Join Date: Dec 2011
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Sounds to me like a problem from Steam not from NCSoft. they didn't give you the bad activation key, Steam did. maybe you should be talking to them instead.
7BitBrian is offline   Reply With Quote
Old 03-23-2012, 08:45 AM   #5
Join Date: Mar 2012
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True their support is not the greatest but its not bad also.
They are trying diablo 3 guide diablo 3 gold diablo 3 inferno to do everything they can.
ryanevans1 is offline   Reply With Quote

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