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Old 07-14-2010, 03:21 AM   #1
Juukin
 
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Terrible support.

Here's the deal, I bought Guild Wars: Factions a week ago on Steam, I downloaded it, and it told me to active my serial to a account on NCSoft, so I made a account, and when it asked for my serial, I entered it, just to find out its wrong.

I have contacted NCsoft, made an ticket, a week later, nothing.
What the ? Are they sleeping or something?

The only response I have gotten is.
Quote:
I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible.

Thanks,
Antonio
Guild War Account Support Team.
I am so disappointed, and furious, I buy a non working product from them, give them my money, and they fail giving me my deserved support.
 
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Old 07-16-2010, 03:59 PM   #2
Goteki-45
 
Join Date: Jan 2008
Reputation: 411
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Resend it? Every time I've contacted support I've had the issue resolved the same day o_O
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Old 11-14-2010, 05:41 AM   #3
Newlemming
 
Join Date: Jan 2010
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Their support is all automated, what can I say? Sometimes they give you the answer you want, sometimes not.

They should really wait to reply until after they have a possible solution however.
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Old 01-03-2012, 07:43 PM   #4
7BitBrian
 
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Sounds to me like a problem from Steam not from NCSoft. they didn't give you the bad activation key, Steam did. maybe you should be talking to them instead.
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Old 03-23-2012, 08:45 AM   #5
ryanevans1
 
Join Date: Mar 2012
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True their support is not the greatest but its not bad also.
They are trying diablo 3 guide diablo 3 gold diablo 3 inferno to do everything they can.
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