How to fix the mod removal plus Cloud problem

Webbstre · 07-25-2011, 04:59 AM

Since this happens a lot, I'm just going to make a single post and let Brian sticky if for you all. If you use certain mods and then remove them, the cloud may continue to load your modded saves, resulting in a crash on start-up every time. The Cloud tends to ignore your settings and choice about loading the saves. Here is how to start fresh, with no saves and no mods:

WARNING: This WILL delete all of your saved characters.
1- Go into your application data/runic games/torchlight/ folder and delete both saves folders, and the contents of the mods folder.
2- Leave the window open, and start Torchlight.
3- When the cloud recreates your save folders, delete them before Torchlight finishes loading.

If this doesn't fix a start-up problem you are having, try verifying your game files within Steam. If that doesn't help, contact Runic's official customer support address, on their website.

BrianW · 07-25-2011, 01:12 PM

For detailed elaboration on these steps, check out: http://forums.runicgames.com/viewtop...133866#p133866

If you're still having a problem, please contact us at customerservice@runicgames.com and we'll see what we can do. Thanks!

Ricochet_Saw · 09-21-2011, 04:05 PM

The most simple solution would be to allow Steam Cloud to be disabled correctly, rather than what is going on right now -.-

07-25-2011, 04:59 AM	#1
Webbstre Join Date: Jun 2010 Reputation: 63 Posts: 994	How to fix the mod removal plus Cloud problem Since this happens a lot, I'm just going to make a single post and let Brian sticky if for you all. If you use certain mods and then remove them, the cloud may continue to load your modded saves, resulting in a crash on start-up every time. The Cloud tends to ignore your settings and choice about loading the saves. Here is how to start fresh, with no saves and no mods: WARNING: This WILL delete all of your saved characters. 1- Go into your application data/runic games/torchlight/ folder and delete both saves folders, and the contents of the mods folder. 2- Leave the window open, and start Torchlight. 3- When the cloud recreates your save folders, delete them before Torchlight finishes loading. If this doesn't fix a start-up problem you are having, try verifying your game files within Steam. If that doesn't help, contact Runic's official customer support address, on their website. Last edited by BrianW: 10-10-2012 at 06:37 PM.

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07-25-2011, 01:12 PM	#2
BrianW Runic Games Join Date: Jun 2010 Reputation: 71 Posts: 76	For detailed elaboration on these steps, check out: http://forums.runicgames.com/viewtop...133866#p133866 If you're still having a problem, please contact us at customerservice@runicgames.com and we'll see what we can do. Thanks!

09-21-2011, 04:05 PM	#3
Ricochet_Saw Join Date: Nov 2008 Reputation: 36 Posts: 296	The most simple solution would be to allow Steam Cloud to be disabled correctly, rather than what is going on right now -.-