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Old 04-26-2012, 09:48 AM   #1
Monochrome
 
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Devs, look here please: Torchlight II Pre-Order Russia

I just traded this Torchlight II with someone and this is the title that shows up in the inventory "Torchlight II Pre-Order Russia", does this mean I won't be able to play it once it releases? I'm asking since the exact same thing happened when a friend of mine traded for Witcher 2, he activated it just fine but then he wasn't able to play it. I'd really love a reply from the developers on this since replies from other users will just be mere speculation.
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Old 04-28-2012, 02:37 PM   #2
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Bump.
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Old 04-28-2012, 03:48 PM   #3
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i'm guessing you're not in Russia?

I won't speculate so here's where you can contact the devs, might get a faster reply: support@runicgames.com
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Old 04-28-2012, 04:47 PM   #4
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The Russian version is the same as the other versions, it just cost a little more due to some kind of restrictions or taxes or something.
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Old 04-28-2012, 07:29 PM   #5
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I thought Russian version was cheaper?
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Old 04-28-2012, 10:29 PM   #6
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Yeah, its cheaper. Anyway, I've got my copy directly through the store. Its working for me. Try that support link. Maybe Steam support. You will get answer.
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Old 05-01-2012, 08:08 AM   #7
Monochrome
 
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Still haven't received a reply from support@runicgames.com
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Old 05-01-2012, 04:37 PM   #8
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Quote:
Originally Posted by Monochrome View Post
Still haven't received a reply from support@runicgames.com
How long has it been?
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Old 05-01-2012, 06:42 PM   #9
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Hey everyone. I saw this the other day and I'm looking into the situation. Sorry for the delay.

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Old 05-01-2012, 08:23 PM   #10
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Hi, everyone. The Torchlight II build in Russia is region locked for Steam's Russian store. If you try to launch the Torchlight II build outside of Russia, you will receive an error message (https://support.steampowered.com/kb_...1266-QFZC-2141). I'm sorry for the inconvenience.

OP, you said you emailed in to our support box: can you PM me with your ticket number? Thanks!

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Old 05-02-2012, 11:11 AM   #11
Monochrome
 
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Quote:
Originally Posted by BrianW View Post
Hi, everyone. The Torchlight II build in Russia is region locked for Steam's Russian store. If you try to launch the Torchlight II build outside of Russia, you will receive an error message (https://support.steampowered.com/kb_...1266-QFZC-2141). I'm sorry for the inconvenience.

OP, you said you emailed in to our support box: can you PM me with your ticket number? Thanks!
Thanks for the reply! I really didn't want to be stuck with a game in my library. I'm guessing there's no way to exchange this for a regular game is there?
The ticket number is the following: #16835
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Old 05-07-2012, 11:32 PM   #12
Ivanoff Alex
 
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Quote:
Originally Posted by BrianW View Post
Hi, everyone. The Torchlight II build in Russia is region locked for Steam's Russian store. If you try to launch the Torchlight II build outside of Russia, you will receive an error message (https://support.steampowered.com/kb_...1266-QFZC-2141). I'm sorry for the inconvenience.

OP, you said you emailed in to our support box: can you PM me with your ticket number? Thanks!
Please, you should allow buying possiblity with no lock version via steam store (steam allow to do this). It's easy.
One title - 2 prices - with region lock and not.

Same topic on runic forum:
http://forums.runicgames.com/viewtopic.php?f=30&t=23271
Quote:
The reason for there being a separate Russian Steam version is a publishing based one, not a content difference.
Same game, same content, nothing added or removed for either version.

Last edited by Ivanoff Alex: 05-07-2012 at 11:36 PM.
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Old 05-11-2012, 12:59 PM   #13
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Quote:
Originally Posted by Ivanoff Alex View Post
Please, you should allow buying possiblity with no lock version via steam store (steam allow to do this). It's easy.
One title - 2 prices - with region lock and not.

Same topic on runic forum:
http://forums.runicgames.com/viewtopic.php?f=30&t=23271
It isn't their choice. It has to do with a countries laws.

If someone buy the game for you from a cheaper country, the sends you the gift voucher, the country you are in may loose the taxes it would have collected for the purchase.

The developer has no say in the matter.
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Old 05-14-2012, 08:23 PM   #14
I like pie
 
 
 
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Quote:
Originally Posted by BrianW View Post
Hi, everyone. The Torchlight II build in Russia is region locked for Steam's Russian store. If you try to launch the Torchlight II build outside of Russia, you will receive an error message (https://support.steampowered.com/kb_...1266-QFZC-2141). I'm sorry for the inconvenience.
Well that's just great. I also just traded for a Russian version.

Quote:
Originally Posted by Agret View Post
I'm pretty sure if someone in Russia trades it to you the region locking does not apply, the region lock just prevents you from buying it from the Russian Steam Store directly.
This sounds reasonable and I hope it is the case
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Old 05-04-2012, 07:07 AM   #15
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I'm pretty sure if someone in Russia trades it to you the region locking does not apply, the region lock just prevents you from buying it from the Russian Steam Store directly.
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