Games don't add to cart

Epic Box · 05-06-2012, 01:06 PM

Hey,

Today I tried to buy Civilization V.
I added it to the cart, but when I go to my cart there's nothing.

I tried adding any other game, doesn't work either.

Is this a glitch on my end?

MADDOGGE · 05-06-2012, 01:10 PM

Have you tried restarting Steam?

Have you tried restarting your rig in case it's Windows related?

Have you tried do a blob fix? In case you don't know how; Exit Steam find and rename your "ClientRegistry.blob" file, restart Steam, sign back in, try the store again.

DM36 · 05-06-2012, 01:10 PM

Works on my end.

Try rebooting steam!

Epic Box · 05-06-2012, 01:16 PM

Rebooted Steam, deleted ClientRegistry.blob, none worked, will try restarting Windows but I don't think that's the problem

MADDOGGE · 05-06-2012, 01:22 PM

Quote:

Originally Posted by Epic Box

Rebooted Steam, deleted ClientRegistry.blob, none worked, will try restarting Windows but I don't think that's the problem

We are kinda going through a mental checklist of things that may or may not work. Try them and bare with us.

ASecondOpinion · 05-06-2012, 01:20 PM

Have you tried purchasing it through your web browser instead of the Steam client?

Epic Box · 05-06-2012, 01:30 PM

Yes Opinion, I tried before and it didn't work either.

Maddogge, I know that, and I really appreciate the help. Sorry if I sounded harsh, wasn't my intention.

Now what seems to be the problem is that I CAN add the games to the cart, I get to the "Buy for myself" or "Buy as a gift" thingy, when I click any of those it brings me back to the Store homepage.

And when I'm in the "Buy for myself" or "Buy as a gift" thingy, the "cart" button appears with a (1) in the corner of the screen; however if I click it it kind of refreshes the page but all items dissapear.

ASecondOpinion · 05-06-2012, 01:33 PM

Do you have some kind of internet security setting on that clears the cache/cookies often? :S

Epic Box · 05-06-2012, 01:36 PM

I have all cookies allowed, plus the problem persists in the Steam program, so can't be that I believe

ASecondOpinion · 05-06-2012, 01:57 PM

When you did the .blob fix, did you also do AppUpdateStats.blob?

If so... Well, I'm all out of ideas.
Sorry.

All I can suggest at this point is if the problem persists it'll be worth contacting Steam Support about the issue.

Washell · 05-06-2012, 02:03 PM

Your Steam account wouldn't happen to be restricted at the moment right?

Epic Box · 05-06-2012, 02:11 PM

I reinstalled Steam, tried to buy the game on Internet Explorer (I use Chrome), none of that worked.

Washell, I believe I am not, I haven't received any notification of the kind

Anarchisteve · 05-06-2012, 02:45 PM

As your forum account isn't linked to your Steam account I guess you don't trade a lot. The only other way I know to get a purchasing ban is to chargeback, have you done this?

As you originally couldn't add anything to the cart I doubt this is the problem but just checking.

Satoru · 05-06-2012, 02:45 PM

Can you link to your public steam profile

jasonbecker83 · 05-06-2012, 03:18 PM

what browser did you use? have you tried with the incognito mode? using google or opendns dns?

05-06-2012, 01:06 PM	#1
Epic Box Join Date: Oct 2010 Reputation: 1 Posts: 60	Games don't add to cart Hey, Today I tried to buy Civilization V. I added it to the cart, but when I go to my cart there's nothing. I tried adding any other game, doesn't work either. Is this a glitch on my end?

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05-06-2012, 01:10 PM	#2
MADDOGGE Join Date: Jan 2008 Reputation: 8146 Posts: 25,020	Have you tried restarting Steam? Have you tried restarting your rig in case it's Windows related? Have you tried do a blob fix? In case you don't know how; Exit Steam find and rename your "ClientRegistry.blob" file, restart Steam, sign back in, try the store again.

05-06-2012, 01:10 PM	#3
DM36 Join Date: Dec 2009 Reputation: 536 Posts: 801	Works on my end. Try rebooting steam!

05-06-2012, 01:16 PM	#4
Epic Box Join Date: Oct 2010 Reputation: 1 Posts: 60	Rebooted Steam, deleted ClientRegistry.blob, none worked, will try restarting Windows but I don't think that's the problem

05-06-2012, 01:20 PM	#6
ASecondOpinion Join Date: Jun 2009 Reputation: 710 Posts: 3,482	Have you tried purchasing it through your web browser instead of the Steam client?

05-06-2012, 01:30 PM	#7
Epic Box Join Date: Oct 2010 Reputation: 1 Posts: 60	Yes Opinion, I tried before and it didn't work either. Maddogge, I know that, and I really appreciate the help. Sorry if I sounded harsh, wasn't my intention. Now what seems to be the problem is that I CAN add the games to the cart, I get to the "Buy for myself" or "Buy as a gift" thingy, when I click any of those it brings me back to the Store homepage. And when I'm in the "Buy for myself" or "Buy as a gift" thingy, the "cart" button appears with a (1) in the corner of the screen; however if I click it it kind of refreshes the page but all items dissapear.

05-06-2012, 01:33 PM	#8
ASecondOpinion Join Date: Jun 2009 Reputation: 710 Posts: 3,482	Do you have some kind of internet security setting on that clears the cache/cookies often? :S

05-06-2012, 01:36 PM	#9
Epic Box Join Date: Oct 2010 Reputation: 1 Posts: 60	I have all cookies allowed, plus the problem persists in the Steam program, so can't be that I believe

05-06-2012, 01:57 PM	#10
ASecondOpinion Join Date: Jun 2009 Reputation: 710 Posts: 3,482	When you did the .blob fix, did you also do AppUpdateStats.blob? If so... Well, I'm all out of ideas. Sorry. All I can suggest at this point is if the problem persists it'll be worth contacting Steam Support about the issue.

05-06-2012, 02:03 PM	#11
Washell Join Date: Oct 2009 Reputation: 5635 Posts: 6,632	Your Steam account wouldn't happen to be restricted at the moment right?

05-06-2012, 02:11 PM	#12
Epic Box Join Date: Oct 2010 Reputation: 1 Posts: 60	I reinstalled Steam, tried to buy the game on Internet Explorer (I use Chrome), none of that worked. Washell, I believe I am not, I haven't received any notification of the kind

05-06-2012, 02:45 PM	#13
Anarchisteve Join Date: Apr 2011 Reputation: 2177 Posts: 1,234	As your forum account isn't linked to your Steam account I guess you don't trade a lot. The only other way I know to get a purchasing ban is to chargeback, have you done this? As you originally couldn't add anything to the cart I doubt this is the problem but just checking.

05-06-2012, 02:45 PM	#14
Satoru Join Date: Jul 2008 Reputation: 3146 Posts: 9,062	Can you link to your public steam profile

05-06-2012, 03:18 PM	#15
jasonbecker83 Join Date: Nov 2010 Reputation: 271 Posts: 1,029	what browser did you use? have you tried with the incognito mode? using google or opendns dns?