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Old 08-02-2005, 08:27 AM   This is the last staff post in this thread.   #1
DougV
 
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Exclamation Please Do NOT Post Account-Specific Problems

If you are having problems with your account, the forums are not the appropriate place to post asking for help. Examples of these would be:

- Forgotten Passwords
- Suspended Accounts
- Issues with purchasing on Steam
- Hijacked accounts
- Refund

It IS appropriate to ask general account questions:

- How do I create an account?
- How do I register a CD Key?
- What games does a package or CD Key include?

If you are having a problem with your account You MUST create a Support incident and provide as much account information as possible, including valid proof of purchase.

Since the Forums are not moderated by Valve Employees on a full-time basis, it is impossible for the moderators to help with these requests. We will be moving account questions out of the forums. I hope everyone understands that the reason for this is to help resolve account issues as quickly as possible.

Thanks for your understanding,

Steam Support

[Jigo edit] A couple of useful FAQs to start with are here:

Information for New Users

Steam Account Use

Regaining access to your lost Steam Account and resetting your account credentials

Reclaiming a Hijacked Steam Account

Suspended Steam Account

Last edited by *VeLeRoN*: 05-01-2012 at 04:14 PM. Reason: Updated
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Old 08-02-2005, 12:30 PM   #2
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How do I contact VALVe Support / Open an Incident Report

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Old 03-12-2007, 04:21 PM   #3
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Do not delete.

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