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Old 02-17-2010, 05:52 AM   #1
OJJVZ
 
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Account blocked

Hello,

Im sorry this is probably not the right place, but this was the only part of the whole steam site i have any acces too.

I bought a lot of games recently, I just didnt realise i just didnt have enough money on my bank account (via clickandbuy) so now I can't log in.
I don't even know of that's the reason. The game has been payed now, I just can't log in and can't get any information about the problem. It just says my account is blocked and I get a page with reasons why my account wouldn't be working. Ofcourse 90% of the page is about VAC Bans, but I didn't cheat and I don't think that's the problem.

But my problem is, My account is blocked, I don't know why, I can only see this lame page with useless information, and I can't log in to contact the Steam-crew, because my login is blocked everywher. So I can't contact them anywhere.

I am hoping that someone that works at Steam reads this and can help me, because I can't reach anyone.
Also I would like to say that the block was a bit over-done maybe, I should be able to contact you guys right? So I don't have to put useless topics on places like this.

Once again sorry I had to do it this way, but i'm a bit desperate and after two months i'd like to play some HL2
 
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Old 02-17-2010, 05:53 AM   #2
Maledict21
 
 
 
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You need to contact Steam Support.
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Old 02-17-2010, 06:14 AM   #3
kakkerlak
 
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you have to pay click&buy and this will be solved the fastest.
call click&buy support there will be a extra charges to pay.
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Old 02-20-2010, 09:36 AM   #4
OJJVZ
 
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I can't log in

'The username and password you entered did not match any Steam support accounts on record. Your support account is different from your Steam account. If you have not yet created a Steam support account, please do so below.'

not even at the Steam Support page, like they just erased my complete account
I had already payed everything to ClickandBuy, but still nothing
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Old 02-20-2010, 09:39 AM   #5
Nekomancer
 
 
 
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There is your Steam Account, there is your Forum Account and there is a Support Account. That are three different login systems. You need a separate account for Support.
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Old 02-20-2010, 09:40 AM   #6
kakkerlak
 
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not sure if you understand this but a support account is not the same as a steam account.
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Old 02-21-2010, 05:58 PM   #7
OJJVZ
 
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oh lol didnt realise that, since the forum account is made automatically when you make a Steam account (i think)
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Old 02-21-2010, 06:25 PM   #8
L.o.D.
 
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Quote:
Originally Posted by OJJVZ View Post
oh lol didnt realise that, since the forum account is made automatically when you make a Steam account (i think)
The forum account is a separate entity as well.
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Old 02-22-2010, 12:38 AM   #9
kakkerlak
 
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Quote:
Originally Posted by OJJVZ View Post
oh lol didnt realise that, since the forum account is made automatically when you make a Steam account (i think)
you should also read the error message you posted :P

Quote:
'The username and password you entered did not match any Steam support accounts on record. Your support account is different from your Steam account. If you have not yet created a Steam support account, please do so below.'
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