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Old 04-19-2010, 11:00 AM   #1
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Registration Key Issues

My friend used my computer to play the demo version of altitude, so when I bought the full version it automatically registered the full version to his account when I started the game up. After realizing that I had to switch to my account and register the game, it was already too late. Every time I try to register the game, it says that it is already registered under his e-mail. I'm not sure what to do, and I don't want to re-purchase the game.

Also, his account was already registered for the full version of the game on his computer, which makes this even more confusing to me because I didn't think the same account could be registered twice.
 
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Old 04-19-2010, 11:11 AM   #2
lamster
 
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Please send an email to support@nimblygames.com with your friend's Altitude account email and your Steam ID (which you can find in C:\Program Files\Steam\steamapps\common\altitude\log\Altitude .log on the line starting "Steam UID is") and I'll fix you up right away. Sorry for the inconvenience.
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Old 04-21-2010, 06:16 PM   #3
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Is this supposed to be fixed yet? I sent you the info yesterday. It's still not working.
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Old 04-21-2010, 06:44 PM   #4
lamster
 
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It should be fixed now, let me know if you run into any issues.
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Old 04-21-2010, 07:18 PM   #5
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I just tried and it's still saying the same thing. When it asks me to register for the full version, I click "Register this account". It loads for a second, then gives me a message saying that the game key is already registered under my friend's account.
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Old 04-21-2010, 07:47 PM   #6
lamster
 
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Weird -- must have linked when we were transitioning between account systems. Please check your PM, the instructions there should allow you to register the full version.
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Old 04-21-2010, 08:22 PM   #7
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It works! Thank you for the help, Lamster.
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