Registration Key Issues

04-19-2010, 11:00 AM

My friend used my computer to play the demo version of altitude, so when I bought the full version it automatically registered the full version to his account when I started the game up. After realizing that I had to switch to my account and register the game, it was already too late. Every time I try to register the game, it says that it is already registered under his e-mail. I'm not sure what to do, and I don't want to re-purchase the game.

Also, his account was already registered for the full version of the game on his computer, which makes this even more confusing to me because I didn't think the same account could be registered twice.

lamster · 04-19-2010, 11:11 AM

Please send an email to support@nimblygames.com with your friend's Altitude account email and your Steam ID (which you can find in C:\Program Files\Steam\steamapps\common\altitude\log\Altitude .log on the line starting "Steam UID is") and I'll fix you up right away. Sorry for the inconvenience.

04-21-2010, 06:16 PM

Is this supposed to be fixed yet? I sent you the info yesterday. It's still not working.

lamster · 04-21-2010, 06:44 PM

It should be fixed now, let me know if you run into any issues.

04-21-2010, 07:18 PM

I just tried and it's still saying the same thing. When it asks me to register for the full version, I click "Register this account". It loads for a second, then gives me a message saying that the game key is already registered under my friend's account.

lamster · 04-21-2010, 07:47 PM

Weird -- must have linked when we were transitioning between account systems. Please check your PM, the instructions there should allow you to register the full version.

04-21-2010, 08:22 PM

It works! Thank you for the help, Lamster.

04-19-2010, 11:00 AM	#1
Patron G Guest Posts: n/a	Registration Key Issues My friend used my computer to play the demo version of altitude, so when I bought the full version it automatically registered the full version to his account when I started the game up. After realizing that I had to switch to my account and register the game, it was already too late. Every time I try to register the game, it says that it is already registered under his e-mail. I'm not sure what to do, and I don't want to re-purchase the game. Also, his account was already registered for the full version of the game on his computer, which makes this even more confusing to me because I didn't think the same account could be registered twice.

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04-19-2010, 11:11 AM	#2
lamster Nimbly Games Join Date: Nov 2009 Reputation: 107 Posts: 335	Please send an email to support@nimblygames.com with your friend's Altitude account email and your Steam ID (which you can find in C:\Program Files\Steam\steamapps\common\altitude\log\Altitude .log on the line starting "Steam UID is") and I'll fix you up right away. Sorry for the inconvenience.

04-21-2010, 06:16 PM	#3
Patron G Guest Posts: n/a	Is this supposed to be fixed yet? I sent you the info yesterday. It's still not working.

04-21-2010, 06:44 PM	#4
lamster Nimbly Games Join Date: Nov 2009 Reputation: 107 Posts: 335	It should be fixed now, let me know if you run into any issues.

04-21-2010, 07:18 PM	#5
Patron G Guest Posts: n/a	I just tried and it's still saying the same thing. When it asks me to register for the full version, I click "Register this account". It loads for a second, then gives me a message saying that the game key is already registered under my friend's account.

04-21-2010, 07:47 PM	#6
lamster Nimbly Games Join Date: Nov 2009 Reputation: 107 Posts: 335	Weird -- must have linked when we were transitioning between account systems. Please check your PM, the instructions there should allow you to register the full version.

04-21-2010, 08:22 PM	#7
Patron G Guest Posts: n/a	It works! Thank you for the help, Lamster.