Issues & Bugs

[dinosaurpyjamas]

Hi Everyone!

Hope you're all enjoying Chime! We realise there are still a few kinks to iron out, and we want to get working on them as soon as possible.

If you do run into a bug or have issues playing the game, please post them in this thread or alternatively contact



customersupport@zoemode.com



The more details you include in your emails, the faster we can track down and eliminate all those nasty bugs.

UPDATE

If you are experiencing problems with the game crashing on start up, please make sure that you have Windows Media Player 11 or higher installed on your PC. It may also be worth reinstalling Windows Media Player even if you have 11 or above.

UPDATE 2

For those experiencing problems getting the game to start or running into errors concerning video compression, try disabling video playback. This can be done via a launch option.

To disable video playback:

1. Right-click on Chime in the Steam games library, and select properties
   
2. Click SET LAUNCH OPTIONS...
   
3. Enter –novideo and click OK
   
4. Launch Chime as usual

UPDATE 3

You can also try to install XNX FX31 manually.

Navigate to "C:\Program Files\Steam\steamapps\common\chime\XNA FX Redist". Copy the file "xnafx31_redist.msi" to your desktop, or the root of your drive, and install it from there.

[Network_Punk]

Moved from separate thread to here:

Pausing during a song on either timed or free mode will crash the game. This is not instantaneous, and the first time it happened steam updated the game before it relaunched. I am just going to test if it happens a third time and if there's any more meaningful information I can provide.

[Neon Kitten]

Posted in a separate thread:

http://forums.steampowered.com/forum....php?t=1426226

but since this is the official one the installscript.vdf file seems to be incorrectly formatted and breaking the game's installation as a result. It still runs fine, but "installs" from the archive every time it is run, causing Windows 7 to ask for Administrator permission every single time.

Just a guess about this file being the culprit, but it certainly looks like it is based on the game's launch behaviour.

[dinosaurpyjamas]

We will look into these issues tomorrow morning, thanks guys.

[Neon Kitten]

Just realised while replying to another thread, by the way, that I forgot to mention that the file the script is calling is wmfdist11.exe in the Chime app directory (it's the Windows Media Format installer, a self-extracting CAB file, hence the wording in the Steam dialogue box).

And also, more importantly, realised that I've been copy-pasting the wrong script name into my posts :-D The script Steam is calling is "runasadmin.vdf". This is the file that has unusual formatting with no line breaks, not the installscript.vdf that lives in the Chime directory.

I blame a ridiculous lack of sleep

[number3son]

For me, there are a lot of flickering graphics in the game that make it difficult to play. It starts at the first logo screen and occurs in the menu and game screens as well (windowed mode works fine in the logo and menu screens, but the flickering starts up as soon as I begin gameplay). During actual gameplay, the flickering element is the background, while the game board, cursor, and time bar look fine. Also happens regardless if I use High or Low detail settings. I am running WinXP 32-bit with a Geforce 460 card.

I don't know if it's part of the problem, but the game also performs its "self-extracting cabinet" setup every time the game starts, instead of only at the initial load. I know other posters have said they're having that problem in Win 7, but it's also occurring with me and XP 32-bit.

[Jalan]

I may be alone in this but the difficulty seems skewed/unbalanced for this type of game.

I noticed you mentioned tweaking it because it was "too easy" but am now wondering if maybe there was an oversight that crippled the game from a casual enjoyment stance. Whether it's an additional minute to the minute tiers, a slowing of how fast the beat line moves in the beginning level or a small extension on how long pieces have before they die off and break the multiplier, it just seems like it needs that additional balancing to not potentially leave anyone who plays at a pace that isn't considered extreme to at least feel as if they can get somewhere without having to retry or restart a given song upwards of 10+ times or more.

Honestly, for me, I could forgive the small technical issues but after my 26th go at Still Alive and neither getting 100% coverage or a multiplier higher than 9 (at best) I just quit the game entirely out of frustration. (50% to unlock the remaining songs was reasonable, mind you)

I realize the free mode option is there to alleviate this but that's taking any type of challenge out of it and placing a player into repetition, so logically even the non-diehard gamers out there would want to dip their feet into the timed mode once in a while.

[WolfGangSenizen]

http://forums.steampowered.com/forum....php?t=1426705

this

(basically the game doesn't launch)

[derExperte]

Originally Posted by number3son

For me, there are a lot of flickering graphics in the game that make it difficult to play.

The flickering isn't that frequent here, but it's happening sometimes during play.

[natieb]

Hi, I tried to send an email to that address but it bounced back. I'll just paste it here.

I purchased Chime through Steam after reading nothing but good things about it, but so far have not been able to get it to start. I checked a couple of forums, but did not see anything resembling my issue. I am using Windows XP x64 edition, AMD Phenom 9950, 8GB DDR2, ATI Radeon HD 4870 1GB, all drivers and Windows updates are up to date as far as I know. If you need any more detailed specs I can provide them. The game appears to have installed normally, but when I go to open it, it says it's installing the Self-Extracting Cabinet, then pops up the following error and quits upon hitting OK:

System.Exception: Cannot play back the video stream: no suitable
decompressor could be found.
at Chime.Video.VideoPlayer.. ctor (String FileName, Boolean loop,
GraphicsDevice graphicsDevice)
at Cascade.Game1.LoadContent()
at Microsoft.Xna.Framework.Game.Initialize()
at Cascade.Game1.Initialize()
at Microsoft.Xna.Framework.Game.Run()
at Cascade.Program.Main(String[] args)

I am wondering if I am missing any dependecies (Windows Media Player? Internet Explorer?) or if the game is incompatible with my video card or OS. I would appreciate any input you might be able to provide. I love a good puzzle game and am looking forward to getting this one working.

Thanks for your time,
Nathan

I have the same problem that natieb:

System.Exception: Cannot play back the video stream: no suitable
decompressor could be found.
at Chime.Video.VideoPlayer.. ctor (String FileName, Boolean loop,
GraphicsDevice graphicsDevice)
at Cascade.Game1.LoadContent()
at Microsoft.Xna.Framework.Game.Initialize()
at Cascade.Game1.Initialize()
at Microsoft.Xna.Framework.Game.Run()
at Cascade.Program.Main(String[] args)

I have Windows XP Sp3 professional 32 bit... i guess it's a net.framework problem, i uninstalled the game and .net framework 3.5 and installed everything again but the game still doesn't work...
Thanks for the attention and sorry for the english...
TAG

[aastii]

I get an error every time I start. I don't think it is coincidence that it happens during the Instealling .NET. I'm not typing it all out, so took a screenshot here:

http://i1015.photobucket.com/albums/...chimeerror.jpg

AMD Phenom II 720BE, 4th core unlocked @ stock (tried at full stock, same thing happened)
4GB DDR3
XFX HD5770
Vista x64

=EDIT=

took the advice at the bottom to change (as it turns out, to add the registry entry in the first place) the registry entry, and now get the same window, however also get this:

http://i1015.photobucket.com/albums/...himeerror2.jpg

[bomberman760]

Same for me:

Originally Posted by natieb

System.Exception: Cannot play back the video stream: no suitable
decompressor could be found.
at Chime.Video.VideoPlayer.. ctor (String FileName, Boolean loop,
GraphicsDevice graphicsDevice)
at Cascade.Game1.LoadContent()
at Microsoft.Xna.Framework.Game.Initialize()
at Cascade.Game1.Initialize()
at Microsoft.Xna.Framework.Game.Run()
at Cascade.Program.Main(String[] args)

Win XP 64-Bit SP1
AMD Phenom x4 Black Edition
Dual Nvidia 9800 GTX+, SLI

All drivers up to date.

[chopstix]

A little problem with Free Mode:

I played through all the songs in Timed Mode, from Philip Glass to the new Portal song. In turn, this unlocked all the songs in Free Mode, except for the Portal song. No matter how many times I play it in Timed Mode, it will not unlock in Free Mode.

The rest work great though, and I am thoroughly enjoying the game!

Originally Posted by JJTAG290

I have the same problem that natieb:

System.Exception: Cannot play back the video stream: no suitable
decompressor could be found.
at Chime.Video.VideoPlayer.. ctor (String FileName, Boolean loop,
GraphicsDevice graphicsDevice)
at Cascade.Game1.LoadContent()
at Microsoft.Xna.Framework.Game.Initialize()
at Cascade.Game1.Initialize()
at Microsoft.Xna.Framework.Game.Run()
at Cascade.Program.Main(String[] args)

I have Windows XP Sp3 professional 32 bit... i guess it's a net.framework problem, i uninstalled the game and .net framework 3.5 and installed everything again but the game still doesn't work...
Thanks for the attention and sorry for the english...
TAG

Getting this same Error. Windows XP 64bit, updated etc etc. I even tried Verifying integrity of files via steam, no difference that I am able to tell.