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Old 07-11-2011, 05:41 AM   #1
greyalex2003
 
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Problem launching game (Not responding)

I used to play Global Agenda through the end of beta and for some time right after launch. After not having run the game for almost a year, I wanted to see how it's changed.

Instead I found I can't launch Global Agenda. After I click "Launch" on the launcher I get an empty window that becomes "Not responding" if I try to interact with it in any way.

Since I'm not the only one with a similar problem, I googled and tried various measures to try and solve the issue.

I installed PhysX - unsuccessfully since I've got an Nvidia card that already has them in the regular driver.
I installed latest video drivers.
I installed OpenAL.
I used the prereq_on.reg file.
I re-made the firewall exception and then completely disabled the firewall.
I made an exception and then completely disabled the antivirus I have (Avira).
I removed the appdata in the user's roaming profile folder.
I checked local Steam cache, no errors.
I removed the game then redownloaded and reinstalled it.

This kept me entertained for a while but now I can't seem to find any more hoops to jump through and the game still doesn't run.

Is anyone providing support here, or is it just us users talking among ourselves in an alcoholics anonymous fashion?
 
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Old 07-11-2011, 07:17 AM   #2
cyberzeero1
 
Join Date: Apr 2010
Reputation: 7
Posts: 95
im assuming you've already been here?:What do I do if the game is crashing on or before the login screen, Dome City, or upon entering a match?

does the windows dialogue come up which says the application has crashed and is unresponsive? how long do you wait while the game is loading? if its your first install since beta it might be that you need to wait for it to load (for about a minute or two, if its longer then its definitely a crash). have you tried defraging in steam?
have you tried setting GA to "run as administrator"
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Old 07-11-2011, 08:03 AM   #3
greyalex2003
 
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Yes, I've gone through the points in the link.

There's no windows dialogue, it doesn't crash, it just stays in the "Not responding" state as it seems indefinitely. I waited for it for 15-20 minutes probably before ending the process to try again. There's no crash dump either.

When I get back home I will try to set GA to run as administrator and see if that helps, thanks.
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Old 07-11-2011, 12:51 PM   #4
greyalex2003
 
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I went through the checklist in your link item by item. Installed manually all prerequisites, turned off voip, set the shortcut to run as administrator. Nothing changed, game still hangs there witout a crash and not responding in an empty window.

Here's the last Launch.log file. I have a bunch very much like this one, except the last line seems to get truncated at different places.

Code:
Log: Log file open, 07/11/11 22:46:05
Log: Steam interface initialized
Log: [][][][][][][][][][]AppID = 17020[][][][][][][][][][][][]
Init: Version: 4869
Init: Epic Internal: 0
Init: Compiled: Jul  1 2011 11:24:57
Init: Changelist: 308469
Init: Command line: -host=inapatl.globalagendagame.com -seekfreeloading -tcp=300 -novoip  -novoip -LANG=English 
Init: Base directory: C:\program files (x86)\steam\steamapps\common\global agenda live\binaries\
Init: Character set: Unicode
Log: GConfig::LoadFile has loaded file:  ..\TgGame\Config\TgEditor.ini
Log: GConfig::LoadFile has loaded file:  ..\TgGame\Config\TgEditorUserSettings.ini
Log: GConfig::LoadFile has loaded file:  ..\TgGame\Config\TgCompat.ini
Log: GConfig::LoadFile has loaded file:  ..\TgGame\Config\TgEngine.ini
Log: GConfig::LoadFile has loaded file:  ..\TgGame\Config\TgGame.ini
Log: GConfig::LoadFile has loaded file:  ..\TgGame\Config\TgInput.ini
Log: GConfig::LoadFile has loaded file:  ..\TgGame\Config\TgUI.ini
Init: Computer: ALEX3-PC
Init: User: alex3
Init: CPU Page size=4096, Processors=2
Init: High frequency timer resolution =14.318180 MHz
Init: Memory total: Physical=4.0GB Pagefile=8.2GB Virtual=4.0GB
Init: WinSock: version 2.2 (2.2), MaxSocks=0, MaxUdp=0
Init: Presizing for 196264 objects not considered by GC, pre-allocating 0 bytes.
Init: Object subsystem initialized
DevSave: (System) 'Default__System' loading configuration from ..\TgGame\Config\TgEngine.ini
DevSave:    Loading value for SeekFreePCPaths from [Core.System]
DevSave:    Loading value for SeekFreePCExtensions from [Core.System]
DevSave:    Loading value for CutdownPaths from [Core.System]
DevSave:    Loading value for LocalizationPaths from [Core.System]
DevSave:    Loading value for TextureFileCacheExtension from [Core.System]
DevSave:    Loading value for Extensions from [Core.System]
DevSave:    Loading value for Suppress from [Core.System]
DevSave:    Loading value for FRScriptPaths from [Core.System]
DevSave:    Loading value for ScriptPaths from [Core.System]
DevSave:    Loading value for Paths from [Core.System]
DevSave:    Loading value for ScreenShotPath from [Core.System]
DevSave:    Loading value for CacheExt from [Core.System]
DevSave:    Loading value for CachePath from [Core.System]
DevSave:    Loading value for SavePath from [Core.System]
DevSave:    Loading value for AsyncIOBandwidthLimit from [Core.System]
DevSave:    Loading value for PackageSizeSoftLimit from [Core.System]
DevSave:    Loading value for MaxOverallCacheSize from [Core.System]
DevSave:    Loading value for MaxStaleCacheSize from [Core.System]
DevSave:    Loading value for StaleCacheDays from [Core.System]
Log: OS stats:
Log: 	Windows Vista Service Pack 2 (64 bit)
Log: Memory stats:
Log: 	Physical: 4094MB
Log: 	Virtual: 4095MB
Log: 	PageFile: 8409MB
Log: CPU stats:
Log: 	MeasuredPerformanceTime: 414.177 (stored result)
Log: 	Hyperthreaded: 1
Log: 	NumProcessorsPerCPU: 1
Log: 	NumLogicalProcessors: 2
Log: 	NumPhysicalProcessors: 2
Log: 	MaxSpeed: 3166
Log: 	CurrentSpeed: 2336
Log: 	CoresPerProcessor: 2
Log: 	IsOnBattery: 0
Log: 	BatteryLevel: -1
Log: 	Manufacturer: Intel
Log: 	CPUName: INTEL Pentium-III
Log: 	L1CacheSize: 32
Log: 	L2CacheSize: -1
Log: 	Architecture: x86
Log: GPU stats:
Log: 	VendorID: 000010DE
Log: 	DeviceID: 000005E2
Log: 	DriverVersion: 8.17.12.7533
Log: 	DeviceName: NVIDIA GeForce GTX 260
Log: 	DriverName: nvd3dum.dll
Log: 	PixelShaderVersion: 3
Log: 	VertexShaderVersion: 3
Log: 	VRAMQuantity: 896
Log: 	DedicatedVRAM: 877
Log: 	AdapterCount: 1
Log: 	SupportsHardwareTnL: 1
Log: 	GPU DeviceID not found in ini.
Log: Initializing FaceFX...
Log: FaceFX initialized:
Log:     version : 1.7.2
Log:     licensee: Unreal Engine 3 Licensee
Log:     project : Unreal Engine 3 Project
Log: Language = English
Log: GConfig::Find has loaded file:  ..\TgGame\Localization\INT\Launch.INT
Log: Game is version 1.4.4.2.
Log: ... Loaded 168 shaders (0 legacy, 0 redundant)
Log: GConfig::Find has loaded file:  ..\Engine\Localization\INT
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Old 07-11-2011, 08:00 PM   #5
cyberzeero1
 
Join Date: Apr 2010
Reputation: 7
Posts: 95
globalagendasupport@hirezstudios.com

try emailing them, and include the following:

Quote:
Tips for Reporting Your Issue to us

When you report an issue to us via the Answer Center or email, the following items can help us if included in your message:

Launch.Log file -- If you are crashing when the game loads, it is super helpful to send us the "launch.log" file, which should be in the directory "C:\Program Files\Steam\steamapps\common\global agenda\TgGame\Logs". (This directory will be different if Steam is installed in a non-default location).

Screenshots of any errors.

DXDIAG report -- Select "Start | Run" from the Windows start menu and run "dxdiag". This should load the DirectX Diagnostic Tool. Then choose "Save All Information", save the file to a location on your harddrive and then email that file to us. This will provide us with detailed information on your system config.
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Old 07-24-2011, 05:24 AM   #6
greyalex2003
 
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I emailed them. 2 weeks later, I am still waiting for something other than the automated reply.

Considering the frequency of this issue and its severity, the whole ordeal is getting more and more ridiculous.
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Old 07-26-2011, 03:48 PM   #7
greyalex2003
 
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Update - when support finally got back to me, this is the recommendation that fixed the issue:


Code:
1.Download http://connect.creativelabs.com/openal/Downloads/oalinst.zip

2. Install the oalinst.exe

3. go in C:\Windows\System32 and copy OpenAL32.dll and opengl32.dll

4. Replace the two .dll from your C:\Program Files (x86)\Steam\steamapps\common\global agenda live\Binaries (or C:\Program Files (x86)\Hi-Rez Studios\games\global agenda live\Binaries if using the Hi-Rez Update Service) with the two .dll from that zip.
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Old 10-13-2011, 05:38 AM   #8
kattle87
 
Join Date: Dec 2008
Reputation: 78
Posts: 390
Thumbs up worked for me, too!!!

Quote:
Originally Posted by greyalex2003 View Post
Update - when support finally got back to me, this is the recommendation that fixed the issue:


Code:
1.Download http://connect.creativelabs.com/openal/Downloads/oalinst.zip

2. Install the oalinst.exe

3. go in C:\Windows\System32 and copy OpenAL32.dll and opengl32.dll

4. Replace the two .dll from your C:\Program Files (x86)\Steam\steamapps\common\global agenda live\Binaries (or C:\Program Files (x86)\Hi-Rez Studios\games\global agenda live\Binaries if using the Hi-Rez Update Service) with the two .dll from that zip.
Thank you sir, I LOVEYOU
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