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Old 04-12-2009, 09:36 AM   #1
Join Date: Nov 2008
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Crash at Main Menu.

I had an urge to play this game again, so I redownloaded it off of Steam. Only problem is that it crashes at the main menu after all the FMV's have played. Literally, the split second I see "Jericho" across the top, it crashes with the classic "Windows has encountered a problem..." error.

What's most troubling is that it used to work in the past.

Core 2 Duo E6750
8800 GTS 320
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Old 04-12-2009, 08:12 PM   #2
Join Date: Sep 2008
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Firstly, did you try verifying the game cache?
Secondly, did you upgrade your drivers to the lastest version or reinstalling those drivers, or alternatively, rolled back to whatever set of drivers you were using back when it worked to see if that was the cause?
Thirdly, have you tried reinstalling the game (you probably did that, as it is the most obvious one)?

Also, certain softwares can conflict with different games, this is one of the downsides of pc gaming, in that there's so many possiblities it's a little hard to make compatible for everyone, if not impossible, for example, TF2 used to dislike Avast! Anti-virus, that was obviously fixed, and obviously not everyone who had that suffered from it, but it's still a decent example (or was it AVG it had troubles with? I can't remember), another example would be Mass Effect generally disliking PowerDVD, causing it to stutter and lag so much it's almost unplayable (probably a better example as Mass Effect dislikes a lot of different drivers and softwares, doesn't make it a bad game, but it is frustrating for a lot of people).
I couldn't tell you where to start if that was that though, probably your anti-virus or firewall, something. You probably shouldn't worry too much about that though since chances are this isn't the problem at all.
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Old 08-16-2009, 06:27 PM   #3
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I know this thread is ancient, but I am having the same issue. Anyone know of a potential solution? Post above is not very helpful, the advice is too vague.
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Old 08-21-2009, 06:59 AM   #4
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I haven't had this issue, but try like the guy said and exit any applications that may be running in the background that don't need to be there. Also, I would suggest running MSCONFIG from the Start->Run menu, and removing all of the programs in the "startup" tab that are unneccessary, and under the "services" tab, remove anything that's not run by Microsoft or any other respectable 3rd party company, i.e., programs and services you absolutely never need running, which could be a possible conflict with the game.
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Old 05-23-2010, 07:50 PM   #5
Join Date: Feb 2010
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i was having this very crappy error, until i remembered that most games come with a directx version that work with them, so i suggest you find the directx setup file that should be in the directory, and install it, even if it is a years old version, it made mine work, and will most likely make yours work!
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Old 07-01-2010, 05:12 PM   #6
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I have the same problem. When trying to validate cache however, I get the message

" 2 files failed to validate and will be reacquired"
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Old 11-28-2010, 02:11 PM   #7
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Download and install PhysX from nVidia (the latest version is 9) and it should fix startup errors.
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Old 12-31-2010, 08:13 PM   #8
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Same problem, worked in the past then uninstalled and reinstalled (I also messed with savefiles) and it won't work anymore.
Same error after titles.
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Old 10-02-2011, 11:38 PM   #9
Join Date: Aug 2011
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Having the same problem.

FMV's play, then just before it gets to the menu it crashes back to the desktop.

Has anybody figured out a sure fire way to fix this yet?

Keep finding inconsistent information.
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Old 10-23-2011, 05:55 AM   #10
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I have to say that I'm having the same problem as everyone else. It crashes right after the opening cutscenes finish. I even had that "2 files failed to validate and will be reacquired" message after verifying integrity.

I fear this may end up being like the time I tried to get Kane and Lynch working (complete failure and waste of time). It's a shame these games weren't so well-received or else someone probably would have come up with an unofficial patch or something.
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