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Old 11-27-2011, 12:26 AM   #1
igotkilled
 
Join Date: Jul 2011
Reputation: 0
Posts: 5
ava_main / black screen *fixed*

Hi Everyone,

I'll start with the fix (or the TL;DR) - close AbyssWebServer.

Now the long version.

Like many of you I was also having problems with the game just going to a black screen. If I hit enter I would go back to my desktop, if I went to task manager I got the ava_main error and had to close.

I don't use a headset and only run my sound in stereo so the 8 channels fix didn't help me.

I also have a quad core i5 rig so the .dll file fix did not help me either.

I did however solve my problem, I closed out of everything I could in systray and it worked. I then rebooted and closed the apps in systray one by one until it worked again.

One last reboot to confirm and I found the app that was causing all of my issues - AbyssWebServer.

I don't know if its the app specifically or just the ports its using, but as long as I close that I can run the game.

Hopefully this will help someone else out. Either way, if you are also having a similar issue, close out of apps that are running and test again. Maybe you have an app that it's not compatible with. If so, share your results, hopefully this can help others get the game working.

Now to play!
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Old 12-01-2011, 06:58 AM   #2
Aliberto
 
Join Date: Nov 2011
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Posts: 2
Quote:
Originally Posted by igotkilled View Post
Hi Everyone,

I'll start with the fix (or the TL;DR) - close AbyssWebServer.

Now the long version.

Like many of you I was also having problems with the game just going to a black screen. If I hit enter I would go back to my desktop, if I went to task manager I got the ava_main error and had to close.

I don't use a headset and only run my sound in stereo so the 8 channels fix didn't help me.

I also have a quad core i5 rig so the .dll file fix did not help me either.

I did however solve my problem, I closed out of everything I could in systray and it worked. I then rebooted and closed the apps in systray one by one until it worked again.

One last reboot to confirm and I found the app that was causing all of my issues - AbyssWebServer.

I don't know if its the app specifically or just the ports its using, but as long as I close that I can run the game.

Hopefully this will help someone else out. Either way, if you are also having a similar issue, close out of apps that are running and test again. Maybe you have an app that it's not compatible with. If so, share your results, hopefully this can help others get the game working.

Now to play!
I had the black screen and AVA_MAIN error.

I wrote to Sega and they advised me to do this:
---------------------------------------------------------------------

Dear Customer,


Thank you for contacting SEGA Support.


From your DxDiag, it shows that your computer may need to be updated.

Firstly, please install the following updates to ensure the stability of your computer (please note that some components might already be up to date):

Windows Update:

http://windows.microsoft.com/en-GB/w.../service-packs

*Note that the latest Service Pack for your Windows version is required to install the updates below*

.NET Framework:

http://www.microsoft.com/downloads/d...displaylang=en (for Windows 7)
or
http://www.microsoft.com/downloads/d...displaylang=en (for Windows XP or Vista)

DirectX:

http://www.microsoft.com/downloads/e...a-9b6652cd92a3

Java:

http://www.java.com/en/download/

Visual C++:

http://www.microsoft.com/downloads/d...displaylang=en (for 32-bits Operating system)
or
http://www.microsoft.com/downloads/d...displaylang=en (for 64-bits Operating system)


Then from your DxDiag, it shows that your drivers may need updating (graphics are dated from 2010 and sound drivers are dated from 2010).

We recommend that you check for driver updates (for both your graphics and sound card) on a semi-regular basis as manufacturers often release new updates every couple of months. Updated drivers can be downloaded from the manufacturers’ website free of charge.

Please see the follow entry in our Knowledge Base for further information on how to identify your drivers and links to the most common video and sound card manufacturers.

What are drivers? How do I update them?

http://segauk.epticahosting.com/self...plate.do?id=50
** Scroll down the webpage to view the article.

Alternatively or if you have problems locating the drivers you require then contact the PC manufacturer directly for assistance.

If after updating your drivers you still find you are experiencing problems, contact us again with an updated (post-driver update) copy of your DXDIAG so we can investigate further.

--------------------------------------------------------------------------

I have updated almost everything except my videocard drivers, because i use a Sony notebook and the Nvidia drivers must be Sony signed. Sony don't have newer drivers (Shame on you Sony).
The main problem with the black screen and AVA_MAIN error was that my notebook uses the older audio HD driver from Realtek. Sony did not published those drivers on their website.I hope that the people who have had the same problem like me are satisfied with my post. Please leave your comment if you have troubles or if this post is helpfull to you.

1 thing, downloading drivers from Realtek website is very slow, takes maybe 45 minutes to get the driver. So be patient

Goodluck

EDIT:

The game won't start today, i will write Sega back and if i have any solution then you're the 1 that hears that from me

Last edited by Aliberto: 12-02-2011 at 01:30 AM.
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Old 01-03-2012, 02:34 PM   #3
Carbonic Acid
 
Join Date: Dec 2011
Reputation: 7
Posts: 2
I think the problem lies with the .NET Framework

Quote:
Originally Posted by Aliberto View Post
I had the black screen and AVA_MAIN error.

I wrote to Sega and they advised me to do this:
---------------------------------------------------------------------

Dear Customer,


Thank you for contacting SEGA Support.


From your DxDiag, it shows that your computer may need to be updated.

Firstly, please install the following updates to ensure the stability of your computer (please note that some components might already be up to date):

Windows Update:

http://windows.microsoft.com/en-GB/w.../service-packs

*Note that the latest Service Pack for your Windows version is required to install the updates below*

.NET Framework:

http://www.microsoft.com/downloads/d...displaylang=en (for Windows 7)
or
http://www.microsoft.com/downloads/d...displaylang=en (for Windows XP or Vista)

DirectX:

http://www.microsoft.com/downloads/e...a-9b6652cd92a3

Java:

http://www.java.com/en/download/

Visual C++:

http://www.microsoft.com/downloads/d...displaylang=en (for 32-bits Operating system)
or
http://www.microsoft.com/downloads/d...displaylang=en (for 64-bits Operating system)


Then from your DxDiag, it shows that your drivers may need updating (graphics are dated from 2010 and sound drivers are dated from 2010).

We recommend that you check for driver updates (for both your graphics and sound card) on a semi-regular basis as manufacturers often release new updates every couple of months. Updated drivers can be downloaded from the manufacturers’ website free of charge.

Please see the follow entry in our Knowledge Base for further information on how to identify your drivers and links to the most common video and sound card manufacturers.

What are drivers? How do I update them?

http://segauk.epticahosting.com/self...plate.do?id=50
** Scroll down the webpage to view the article.

Alternatively or if you have problems locating the drivers you require then contact the PC manufacturer directly for assistance.

If after updating your drivers you still find you are experiencing problems, contact us again with an updated (post-driver update) copy of your DXDIAG so we can investigate further.

--------------------------------------------------------------------------

I have updated almost everything except my videocard drivers, because i use a Sony notebook and the Nvidia drivers must be Sony signed. Sony don't have newer drivers (Shame on you Sony).
The main problem with the black screen and AVA_MAIN error was that my notebook uses the older audio HD driver from Realtek. Sony did not published those drivers on their website.I hope that the people who have had the same problem like me are satisfied with my post. Please leave your comment if you have troubles or if this post is helpfull to you.

1 thing, downloading drivers from Realtek website is very slow, takes maybe 45 minutes to get the driver. So be patient

Goodluck

EDIT:

The game won't start today, i will write Sega back and if i have any solution then you're the 1 that hears that from me
I'm having the same problem and I'm also using a Sony laptop. I also mailed SEGA, and they said more or less the same to me.
I'm wondering however, where and how did you find those Realtek drivers? As opposed to Nvidia drivers, I fail to find where I can download them.

I believe that the problem lies with the .NET Framework. Downgrading my .NET by using the installer they provided via the mail, the game occasionally worked. Wheter or not it worked, appeared to be completly random.

If the game failed to boot, I got the AVA_Main message. When it did boot, I periodically received error messages from .NET Framework. Jut clicking "ignore" closed those, and seemingly didn't affect gameplay.

As soon as I re-updated the .NET software (via windows update), the game never ran properly again.

Let's see what SEGA says about that.
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