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Old 12-14-2011, 04:44 PM   Click here to go to the next staff post in this thread.   #361
BurtonJ
 
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After a few updates to the servers, things are stable again.

Due to high traffic, we have temporarily put the Steam Support site into maintenance mode to free up server resources so that our Support Representatives can continue to reply to existing tickets. Our goal is to have it back online for all users in the next few hours.
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Old 12-14-2011, 06:17 PM   Click here to go to the next staff post in this thread.   #362
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Support.steampowered.com is live again.
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Old 12-16-2011, 12:58 PM   Click here to go to the next staff post in this thread.   #363
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We're looking into issues with a few servers that are very slow to process login requests.
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Old 12-16-2011, 01:10 PM   Click here to go to the next staff post in this thread.   #364
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We have resolved the issues with these servers and are processing login requests normally.
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Old 12-27-2011, 07:41 PM   Click here to go to the next staff post in this thread.   #365
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We are performing some unscheduled maintenance on the Steam servers and apologize for the inconvenience.
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Old 01-03-2012, 01:47 PM   Click here to go to the next staff post in this thread.   #366
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We'll be updating some of the Steam servers Tuesday January 3rd, 2011 around 16:00 PST (GMT-8). Chat, game lobbies, and the community web site will be affected. Content downloads and game play should not be affected. Downtime is expected to be short.
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Old 01-03-2012, 04:20 PM   Click here to go to the next staff post in this thread.   #367
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The server update is taking a little longer than expected; we'll be back up and running as soon as possible. We appreciate your patience.
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Old 01-03-2012, 04:47 PM   Click here to go to the next staff post in this thread.   #368
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Servers are functioning normally again, thank you for your patience.
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Old 01-04-2012, 08:37 AM   Click here to go to the next staff post in this thread.   #369
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We're working on some issues with inter-server communication. We should have a fix within an hour or so. I apologize for the inconvenience.
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Old 01-04-2012, 11:29 AM   Click here to go to the next staff post in this thread.   #370
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We've got the issues that were happening earlier this morning sorted out, and we've been back up and running since about 1015 PST.
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Old 01-05-2012, 03:36 AM   Click here to go to the next staff post in this thread.   #371
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We are investigating an apparent hardware failure in the Steam rack
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Old 01-05-2012, 06:25 AM   Click here to go to the next staff post in this thread.   #372
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I replaced a failed network switch in the Steam server rack. This work was completed around 0415 PST and we've been back to normal service since. I apologize for the inconvenience.
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Old 01-09-2012, 01:43 PM   Click here to go to the next staff post in this thread.   #373
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We'll be updating some of the Steam servers Tuesday January 10th, 2011 around 16:00 PST (GMT-8). Chat, game lobbies, and the community web site will be affected. Content downloads and game play should not be affected. Downtime is expected to be short.
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Old 01-10-2012, 04:54 PM   Click here to go to the next staff post in this thread.   #374
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Servers are back up and functioning normally.

Also, I'm still messing up the year in my checkbook, too.
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Old 01-25-2012, 04:41 PM   Click here to go to the next staff post in this thread.   #375
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We are performing some unscheduled maintenance on the Steam servers; normal functionality should be restored soon. We apologize for the inconvenience.
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