Christmas achievement unlocked but no gift?

caroM · 12-21-2011, 03:18 AM

I have the achievement unlocked in my achievement tab but doesn't count for the christmas event, perhaps this is related to the fact that i unlocked it a few years ago when the game comes out?
Anyone else with my same problem?

Swixel · 12-21-2011, 03:31 AM

I have the exact same problem. I sent off a message to Steam support this morning, but I've had nothing back (10:30pm local time now, I sent in the ticket at 7:04am local time).

Just updated my ticket to be a Holiday Sale -> Missing Gift issue. Hopefully it gets their attention

caroM · 12-21-2011, 04:01 AM

Thanks for the answer, ill try to send the ticket too, let me know if you fix this

Swixel · 12-21-2011, 11:57 AM

24 hours later and no reply. I know it's possible to use certain tools to unlock the achievement, but I'd really rather not.

I know it's not urgent or even hugely important, but if anyone else is missing it it'd be great to give them a nudge

EDIT: Just bumped my support ticket with a link to this thread, so if anyone else is having the issue hopefully they'll come find you or do something globally

ASFreeFall · 12-21-2011, 04:10 PM

Yeah, I'm having the same problem - I see the 'In The Midst Of A Cold, Dark Winter' achievement on my list, but it's not counting for the event.

I also already had enough losses that it pre-unlocked (I've got the 'Losses: For The Greater Good: Lose at least 75,000 ships in a single game.' achievement)

KDR_11k · 12-22-2011, 12:59 PM

Yeah, I have that issue too. It doesn't even give me the date of the achievement because it's so far back.

caroM · 12-22-2011, 03:00 PM

Last message from the support says that they are are aware of the problem and are investigating the issue further.

All we can do is hope

Mad_Dog · 12-24-2011, 12:37 AM

It only occurs if you are using your profile with save from some other profile.

Create new profile with name that is the same as in the save file and load the save.

Swixel · 12-24-2011, 02:58 AM

Quote:

Originally Posted by Mad_Dog

It only occurs if you are using your profile with save from some other profile.

Create new profile with name that is the same as in the save file and load the save.

That's a different issue. People who unlocked prior to datestamps on achievements (read: 2008) have "blank" timestamps but have achieved it as far as our user accounts can see.

Steam support see us as "not having achieved it" though.

Rohsiph · 12-24-2011, 07:19 AM

Having this problem as well and have a support ticket that received a response yesterday telling me that refreshing the Great Gift Page should fix the problem. Problem was not fixed, but there's still more than half the days of the giveaway left for a solution that works. At least it's good to know they're trying.

caroM · 12-28-2011, 11:24 AM

I finally got the gift right now :>

12-21-2011, 03:18 AM	#1
caroM Join Date: Dec 2009 Reputation: 0 Posts: 21	Christmas achievement unlocked but no gift? I have the achievement unlocked in my achievement tab but doesn't count for the christmas event, perhaps this is related to the fact that i unlocked it a few years ago when the game comes out? Anyone else with my same problem?

12-21-2011, 11:57 AM	#4
Swixel Join Date: Nov 2009 Reputation: 164 Posts: 755	24 hours later and no reply. I know it's possible to use certain tools to unlock the achievement, but I'd really rather not. I know it's not urgent or even hugely important, but if anyone else is missing it it'd be great to give them a nudge EDIT: Just bumped my support ticket with a link to this thread, so if anyone else is having the issue hopefully they'll come find you or do something globally Last edited by Swixel: 12-21-2011 at 12:01 PM.

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12-21-2011, 03:31 AM	#2
Swixel Join Date: Nov 2009 Reputation: 164 Posts: 755	I have the exact same problem. I sent off a message to Steam support this morning, but I've had nothing back (10:30pm local time now, I sent in the ticket at 7:04am local time). Just updated my ticket to be a Holiday Sale -> Missing Gift issue. Hopefully it gets their attention

12-21-2011, 04:01 AM	#3
caroM Join Date: Dec 2009 Reputation: 0 Posts: 21	Thanks for the answer, ill try to send the ticket too, let me know if you fix this

12-21-2011, 04:10 PM	#5
ASFreeFall Join Date: Apr 2010 Reputation: 0 Posts: 3	Yeah, I'm having the same problem - I see the 'In The Midst Of A Cold, Dark Winter' achievement on my list, but it's not counting for the event. I also already had enough losses that it pre-unlocked (I've got the 'Losses: For The Greater Good: Lose at least 75,000 ships in a single game.' achievement)

12-22-2011, 12:59 PM	#6
KDR_11k Join Date: Feb 2009 Reputation: 57 Posts: 1,514	Yeah, I have that issue too. It doesn't even give me the date of the achievement because it's so far back.

12-22-2011, 03:00 PM	#7
caroM Join Date: Dec 2009 Reputation: 0 Posts: 21	Last message from the support says that they are are aware of the problem and are investigating the issue further. All we can do is hope

12-24-2011, 12:37 AM	#8
Mad_Dog Banned Join Date: Apr 2010 Reputation: 22 Posts: 263	It only occurs if you are using your profile with save from some other profile. Create new profile with name that is the same as in the save file and load the save.

12-24-2011, 07:19 AM	#10
Rohsiph Join Date: Dec 2009 Reputation: 5 Posts: 34	Having this problem as well and have a support ticket that received a response yesterday telling me that refreshing the Great Gift Page should fix the problem. Problem was not fixed, but there's still more than half the days of the giveaway left for a solution that works. At least it's good to know they're trying.

12-28-2011, 11:24 AM	#11
caroM Join Date: Dec 2009 Reputation: 0 Posts: 21	I finally got the gift right now :>