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Old 07-02-2011, 11:45 AM   #1
n0odles
 
Join Date: Jul 2011
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Smile Black screen/can't see menu/can't see puzzle? Solution here =)

Hey! I downloaded Puzzle Agent as part of the TellTales pack that is on offer at the moment until the 10th July. It downloaded & when I went to play it, something was obviously wrong. I scoured the forums looking for a solution & found nothing so decided to try the process I went through when I had graphical problems with Tropico 3.

The steps:

Go to 'Library' (In your Steam application)
Right click on Puzzle Agent & select 'Properties'
Go to the third tab named 'Local Files'
Click on 'Verify Integrity of Game Cache'

Sometimes it will come with the 'please close down all game content' or something similar. Bring up your task manager & find the 'GameOverlayUI.eve*32' & end that process.
You'll be able to verify your game now.

Your game should now work without a reboot of your laptop/PC but it never hurts to do so.

Enjoy! =)

~ Charlotte

P.S Apologies if this solution has been written before or well known by regular Steam users. I am new here and new to Steam so thought it would be helpful to other newcomers
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Old 07-15-2011, 11:59 AM   #2
Kovaelin
 
 
 
Join Date: Apr 2011
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Thanks for the tip! This will probably be the first thing I should try if a game ever acts strangely after I finish downloading it.
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Old 12-30-2011, 12:19 PM   #3
careface312
 
Join Date: Apr 2011
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Game is still bugging out with the black screens/not seeing menu stuff. Verified the cache but got nothing..
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Old 12-30-2011, 12:33 PM   #4
Yurass555
 
 
 
Join Date: Nov 2010
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Same problem here. Alt-Tab switch it to windowed mode but is doesn't help much.
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Old 12-30-2011, 12:46 PM   #5
TheSeg
 
Join Date: Apr 2010
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Exclamation

Can anyone having problems provide their graphics card make and model, and what operating system they're on?

Also, make sure that you:
* Update your graphics card drivers (or use Software Update on Mac)
* [Windows only] Download and repair/reinstall DirectX. Seriously, please do this.
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Old 12-30-2011, 12:53 PM   #6
Yurass555
 
 
 
Join Date: Nov 2010
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LOL - UPDATE.
I have installed DirectX for the game folder and rebooted the computer.
It works!!!
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