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Old 02-21-2012, 12:21 AM   #1
technojames
 
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Customer Support = Very Average

After waiting over 60 hours for a response to my question it was obvious the CS member hadn't read my request in detail.

Have now waited another 24 hours and counting.

If anyone at Valve is listening.....
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Old 02-21-2012, 12:22 AM   #2
Original182
 
 
 
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What exactly is the question? Maybe we can help.
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Old 02-21-2012, 12:34 AM   #3
technojames
 
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It is an account purchase related issue. I'm in the UK at the moment (on holiday from Aus)... Wanted to take advantage of a daily special... Transaction wouldn't go through... Raised a support ticket... Waited 20 hours... No response... Had friend in UK create Steam Account and purchase and gift to me... Now both accounts flagged as potentially fraudulent...

I appreciate Valve being wary.... But it is all legit.

They just need to improve quality and response times in CS.

Nobody can honestly say a 60+ hour SLA is world class can they?
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Old 02-21-2012, 12:50 AM   #4
Kyorisu
 
 
 
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I like to imagine that Valve's support staff for customers is one guy tucked away in a broom closet somewhere. For every ticket he reads a thousand go through a random number generator and get a form based response.

In a nutshell.

Steam: Play your games anywhere*

*Don't even think of buying games anywhere you filthy fraudulent bastards.

Last edited by Kyorisu: 02-21-2012 at 12:53 AM.
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Old 02-21-2012, 12:53 AM   #5
technojames
 
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It feels that way....

Valve... You have competition now... Time to improve...
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Old 02-21-2012, 03:08 AM   #6
DocShady
 
 
 
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Quote:
Originally Posted by technojames View Post
It feels that way....

Valve... You have competition now... Time to improve...
I'm actually amazed this hasn't been locked yet.

Anyway, I sympathize with you, OP. Wait times can be long, especially during, and after, a major sale. While the wait times are unacceptable at times, its been my experience that the support you receive is normally very good.
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