Portal 2 Bugs & Issues Thread

[Technogeek1994]

Originally Posted by CreepersNemisis

I have Portal 2, but the graphics don't work, even if the game does. Most of the meshes don't show, along with nearly all of the textures. I am running Windows XP with the latest Nvidia GeForce 5200 video card driver.

Have you already verified Portal 2's game cache files?

[CreepersNemisis]

Originally Posted by Technogeek1994

Have you already verified Portal 2's game cache files?

I have, but it still doesn't work right. It keeps saying that one file failed to validate. Portal 2 always crashes when I hit the quit button. I already re-downloaded.

[thatoldcyrus]

I have an issue in that every time I progress to another level (Single Player)It says my name is changed to (MY STEAM NAME) I was wondering how to fix this.

Specs:

------------------
System Information
------------------
Time of this report: 2/26/2012, 14:05:17
       Machine name: VAULTTERMINAL
   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)
           Language: English (Regional Setting: English)
System Manufacturer: Gateway
       System Model: LX6200-01
               BIOS: Default System BIOS
          Processor: AMD Phenom(tm) 9500 Quad-Core Processor (4 CPUs), ~2.2GHz
             Memory: 3838MB RAM
          Page File: 1714MB used, 6194MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
     DxDiag Version: 7.00.6002.18107 32bit Unicode

[uncle_dom]

Ok so I've played whole single player and coop (except bonus coop) with no problems. Couple days ago I was trying coop, and zooming effects game shutting down. When I'm not zooming, game shut down randomly (same thing in single player). In user maps (Reversion) game crashes every time when I try to pick up cube.

No changes in computer or game were made. One day game stopped working.

My specs:
Win 7 Home Premium 64
ATI Radeon HD3880
Intel Core 2 Duo 2.66 GHz

[Technogeek1994]

Originally Posted by CreepersNemisis

I have, but it still doesn't work right. It keeps saying that one file failed to validate. Portal 2 always crashes when I hit the quit button. I already re-downloaded.

OK. Having 1 file fail validation is actually normal, as Portal 2 generates a different portal2.exe for each system, so it doesn't match the file on the Steam servers.

When you said that things were not showing, did anything appear in their place (like the purple checkerboards for missing textures or the blue "ERROR" for missing models)?

Could you link to a screenshot by any chance?

[CreepersNemisis]

Originally Posted by Technogeek1994

OK. Having 1 file fail validation is actually normal, as Portal 2 generates a different portal2.exe for each system, so it doesn't match the file on the Steam servers.

When you said that things were not showing, did anything appear in their place (like the purple checkerboards for missing textures or the blue "ERROR" for missing models)?

Could you link to a screenshot by any chance?

No. No replacements, just blank base colors. I will try to link a screenshot... <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/704213/GraphicsBad.png?1330285541"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/704213/GraphicsBad_inline.png?1330285541" alt="" /></a>https://s3.amazonaws.com/satisfactio...png?1330285541

[jeffdejeff1]

Hi, when I press the 'e' button to use/activate/drop etc, it often makes the game shut down without any kind of message or warning.

Any suggestions? Thanks

[Technogeek1994]

Originally Posted by CreepersNemisis

No. No replacements, just blank base colors.

Based on some research, it appears that the GeForce 5200 only supports Pixel Shader 2.0a. Portal 2's system requirements specify that it uses Pixel Shader 2.0b. Based on your screenshot, it appears that only some objects are failing to render (likely the ones that require PS 2.0b). In addition, I notice a lack of proper shadows on the objects that are rendering, which also may be caused by a lack of Pixel Shader 2.0b.

I apologize, I should have noticed that fact earlier, when you mentioned your video card model. It appears you may need to upgrade your video card in order to properly run Portal 2. I am actually quite surprised that Portal 2 ran at all.

Sorry. I wish I could be of more assistance.

[stephenbrooks]

I've got a PC version that has suddenly manifested blurry textures. I tried the fix suggested for the "mat_picmip" bug: deleted all the .cfg files from the portal2 directory (which .cfg files did you mean in the fix?) and the cfg folder, but it didn't help. I noticed setting "mat_mipmaptextures 0" in the console is a partial fix because it brings full detail back at the expense of switching off mipmapping. Changing the value of mat_picmip doesn't seem to restore the detail in some textures.

Might delete my local cache of Portal 2 and re-download it tonight.

[CreepersNemisis]

Originally Posted by Technogeek1994

Based on some research, it appears that the GeForce 5200 only supports Pixel Shader 2.0a. Portal 2's system requirements specify that it uses Pixel Shader 2.0b. Based on your screenshot, it appears that only some objects are failing to render (likely the ones that require PS 2.0b). In addition, I notice a lack of proper shadows on the objects that are rendering, which also may be caused by a lack of Pixel Shader 2.0b.

I apologize, I should have noticed that fact earlier, when you mentioned your video card model. It appears you may need to upgrade your video card in order to properly run Portal 2. I am actually quite surprised that Portal 2 ran at all.

Sorry. I wish I could be of more assistance.

Thanks, but I deleted the steam file, except for Steam.exe and /steamapps, and now it just plain out crashes right before the menu screen. I suspect the same cause. What video card would you suggest? I can't attach a file, so here are my system specs:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name FAST-COMPUTER
System Manufacturer Dell Computer Corporation
System Model Precision WorkStation 360
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
BIOS Version/Date Dell Computer Corporation A08, 9/27/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume6
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
Time Zone Central Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.27 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

[illegalRugalah]

I get the BSoD about when the main title screen should appear. I do not know how to fix it. Steam support didnt help.. Portal 1 doesn't have this issue. My specs are:
-AMD FX 4100 Quad Core CPU @ 3.6Ghz
-AMD Radeon HD 5770
-8GB DDR3 Dual Channel RAM
-ASRock 970Extreme3 MoBo

I am running Windows 7 Professional 64bit

Thanks, Colin

[CreepersNemisis]

Originally Posted by CreepersNemisis

Thanks, but I deleted the steam file, except for Steam.exe and /steamapps, and now it just plain out crashes right before the menu screen. I suspect the same cause. What video card would you suggest? I can't attach a file, so here are my system specs:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name FAST-COMPUTER
System Manufacturer Dell Computer Corporation
System Model Precision WorkStation 360
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 5 GenuineIntel ~3391 Mhz
BIOS Version/Date Dell Computer Corporation A08, 9/27/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume6
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
Time Zone Central Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.27 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

I guess I should just get a new computer/graphics card, then.

[TygerSport]

Huge issue right now hitting many people's games:

Portal 2 is failing to load after the "Preparing to launch" screen. Steam will say that you are in game portal 2, but then it says you left the game seconds later, even though it didn't start. It seems to be happening to Windows 7 64 bit users. Reinstalling Steam and the game do not work, and neither does running it as Administrator.

[Disharmonic]

I have discovered that when running AMD Phenom 2 processors with unlocked extra cores(enabling disabled cores in X2 and X3 Phenom2 processors) any games using recent Steam DRM will refuse to run if the CPUs ID string is changed to a non existing CPU(e.g. from X3 720 to X4 20). Besides Portal 2 the list seems to include at least DX:HR and Football Manager 2012. Not sure if Deus Ex actually uses Steam DRM or just a DRM with the same issue.

[darkaffinity]

Originally Posted by Rizzy_786

Hi. I want to report a major Portal 2 issue I have please. I recently bought a new PC & I tried to play Portal 2 but every time I launch it, it just plays the Valve video, gets to the loading screen then it restarts my PC, I don't know why, my Specs pass fully for running Portal 2 or recommened/Medium - high settings according to the 'Can you run it' site bur Portal 2 won't even get to the main menu on my PC. Before launching Portal 2 I installed (like 100) Windows Updates & the latest drivers for my CPU, GPU, Sound etc because I know Windows doesn't always install the best/latest drivers. So basically I run Portal 2, it seems fine plays the Valve start up video as if all is fine but I can never reach the Portal 2 menu (rarely i can get to the menu but still crashes PC) because it crashes my PC :/. I thought maybe it's a driver issue, but i'm not sure. I think i have the latest drivers.


My PC Specs:

CPU: AMD FX(tm)-4100 Quad-Core Processor (4x cores), 3.60 GHz

Bios Name: Default System, BIOS Version: American Megatrends Inc. P1.20

RAM: 8.00 GB

OS: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)

Video card: Manufacturer: NVIDIA
Chip type: GeForce GTX 550 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1244&SUBSYS_00000000&REV_A1
Display Memory: 4065 MB
Dedicated Memory: 993 MB
Shared Memory: 3071 MB
Current Mode: 1280 x 720 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM029F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.8562 (English)
Driver Version: 8.17.12.8562
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/15/2011 08:53:00, 15693120 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5104-11CF-C242-0C201FC2C535}
Vendor ID: 0x10DE
Device ID: 0x1244
SubSys ID: 0x00000000
Revision ID: 0x00A1
Driver Strong Name: oem4.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section00 5:8.17.12.8562ci\ven_10de&dev_1244
Rank Of Driver: 00E60003
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Pixel Shader version: 5.0
Vertex Shader version: 5.0
DirectX version: 11
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Card: Description: SAMSUNG-1 (NVIDIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0015&SUBSYS_10DE0101& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.02.0024.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/7/2011 23:21:28, 174184 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (VIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_4397&SUBSYS_18490397& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.7500 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/17/2009 11:04:18, 1250816 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Free Disk space: 842.7 GB


I hope that is enough information lol, sorry if it's too much.

Btw I have the Steam version. Also yes I tried Verifying Game files, clearing cache, deleting & re-installing the game but Portal 2 still didn't work. I think it could be a Portal 2 issue or software issue since my hardware & drivers seem to be up to date & seems be fine.

Thanks & I hope Valve please fix this asap, because Portal 2 hasn been out for almost one year :/.

EDIT: Sorry. I forgot to mention in my post that I also got the BSOD too once just like StickNik & PC crashes like MushroomAK. So it has to be the CPU, since we all have the exact same CPU so please Valve support our CPU. We really want to play the awesome Portal 2 please .

Originally Posted by Disharmonic

I have discovered that when running unlocked AMD processors(enabling disabled cores in X2 and X3 Phenom2 processors) any games using recent Steam DRM will refuse to run if the CPUs ID string is changed to a non existing CPU(e.g. from X3 720 to X4 20). Besides Portal 2 the list seems to include at least DX:HR and Football Manager 2012. Not sure if Deus Ex actually uses Steam DRM or just a DRM with the same issue.

So has this issue been fixed I just bought Portal 2 on Sunday and I can't play it... I've had 2 different BCCodes listed below alog with comp specs. tried everything else un/re-install both Portal 2 and Steam, Verify and Defrag cache. I'm at a loss.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8008090038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF88003165180
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Comp Specs:
OS Name Microsoft Windows 7 Ultimate

Version 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer Microsoft Corporation

System Manufacturer Gigabyte Technology Co., Ltd.

System Model GA-990XA-UD3

System Type x64-based PC
Processor AMD FX(tm)-4100 Quad-Core Processor, 3600 Mhz, 2 Core(s), 4 Logical Processor(s) FD4100WMGUSBX

BIOS Version/Date Award Software International, Inc. F9, 10/13/2011

SMBIOS Version 2.4

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

Installed Physical Memory (RAM) 8.00 GB
G.SKILL Ripjaws Series 8GB (4 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9Q-8GBRL

Total Physical Memory 7.98 GB

Available Physical Memory 6.02 GB

Total Virtual Memory 16.0 GB

Available Virtual Memory 13.6 GB

Page File Space 7.98 GB

Page File C:\pagefile.sys

Video Card SAPPHIRE 100315L Radeon HD 6850 1GB 256-bit GDDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card with Eyefinity