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Old 04-04-2012, 10:55 AM   #1
delafina
 
 
 
Microsoft Game Studios
Join Date: Apr 2012
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Exclamation How to Get Support for Microsoft Flight

How to Get Support for Microsoft Flight

1. Check out the following support links: your question may be answered there.
Microsoft Flight Support
2. Ask here on the forums – we are monitoring the forums for support issues, and other users may be able to assist you more quickly than the Flight team can get back to you.

3. If neither of the above methods helps, email us at Tell MS Flight.

Please note: The support alias offers English-language support only, and for Microsoft Flight only (for assistance with FSX and earlier entries in the Flight Simulator franchise, please visit http://support.microsoft.com). We review all incoming messages but respond only as needed.

Helpful information to include with your support request:

When contacting support, we may ask you for the following information, depending on the type of issue you are experiencing:

System Information
  • Select Start/the Windows button on your taskbar or keyboard.
  • Select Computer.
  • Select System Properties (on the navigation bar near the top of the window).
  • Copy the information under "Windows Edition" and "System."
  • Include this in your post or attach this information to your support email.

Screenshots (for graphics issues)
  • For graphics problems, please include a screenshot if possible.
  • To get a screenshot in the game, hit the V key.
  • Screenshots are saved to My Documents\Flight.
  • Attach the screenshot(s) to your support email.

DxDiag Report (for graphics/audio issues)
  • Select Start and type "dxdiag.exe" into the search box.
  • Run the program.
  • Select the Save All Information button at the bottom right, and choose a location for the file.
  • Include the contents of the dxdiag.txt file this creates in your post, do note that this will include your pc name, but you can edit that part out before posting, or attaching the file to your support email.

Bucket ID (for crashes)
  • Select Start (Vista/Windows 7 only).
  • Type "problem report" into the search box.
  • Vista: Select Problem reports and solutions, then Problem History.
  • Windows 7: Select View Problem Reports.
  • Find any reports that correspond to "Flight Application," and the time/date you experienced the crash.
  • Copy the information in the report and include it in your post, or attach it to your support email.

Frequently-Asked Support Questions

Q: I’m installing Flight via Steam and it says it’s corrupted. What can I do?

A: Please follow these steps:
  1. Open the Steam client.
  2. Go to the Library tab.
  3. Right-click on Microsoft Flight.
  4. Select Properties.
  5. Select the Local Files tab.
  6. Select Verify Integrity of Game Cache.

Steam will then re-download any potentially corrupt bits of your program, which should get you up and flying!


Q: The Steam client says I need to re-purchase DLC I previously purchased through Games for Windows–LIVE. Help!

A: Don’t panic. Your purchased content is still available. However, since you purchased it through Games for Windows – LIVE, Steam may not be aware that you have a license for it. Starting Flight through GFWL will let you access your content. You do not need to re-purchase through Steam content you have already purchased via GFWL.


Q: My game keeps displaying red textures or artifacts during gameplay. Then it crashes. How do I fix this?

A: We’ve received reports about this from users of BitDefender 2012 Antivirus. Please try temporarily disabling BitDefender while you play Flight. In all cases we’ve seen so far, this has resolved the issue, but please let us know via Tell MS Flight if this is not the case for you.


Q: What’s a dxdiag and why do you want me to send it with my error report?

A: DxDiag is a utility that will tell us what type of video card, sound card, processor, etc. you have in your computer, and which drivers you have installed for them. This information is very helpful in allowing us to tailor our support to your system.

Last edited by Loki MS Flight: 04-13-2012 at 02:51 PM.
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