portal2.exe has stopped working

TopBadge · 04-12-2012, 05:20 AM

on launch the game crashes, no amount of re-installations of verifying fixes it. I tried using steam support but the automated responses were unhelpful, from what I can tell this has only been affecting ATI users.

Has anyone found a fix for this extremely frustrating issue?

Dr. Zhivago · 04-12-2012, 09:49 AM

I found that rolling back to Catalyst 11.11 fixed the issue for me. I had 12.3 installed and that caused the problem for me. I can't comment on other driver versions between 11.11 and 12.3 working or not. I reported my findings to both Valve and AMD.

Hope this helps.

Drakonite · 04-12-2012, 12:29 PM

I'm having a crash but everytime I verify integrity of game cache it downloads a 18.5 mb file.

I'm gonna try that fix Dr. starting with 12.2 then going back until that one. Pain in the ♥♥♥ but meeh

Dr. Zhivago · 04-12-2012, 12:44 PM

Copy that Drakonite. Let us know how it goes.

Drakonite · 04-13-2012, 09:39 AM

Well, it has nothing to do with drivers. In my case it has to do with the amd catalyst application profiles. It starts crashing with application profile 12.2 cap1 and later. The latest one that doesn't make it crash is 12.1 cap 3. Search it on guru3d if you want to install it. I'm using the latest drivers.

Dr. Zhivago · 04-13-2012, 05:50 PM

Ahh.... Thanks Drakonite.

Drakonite · 04-13-2012, 07:09 PM

what was the version of the application profile you had installed dr.?

Beastanator5 · 04-14-2012, 09:23 AM

No just uninstall AMD application profiles then your done

Drakonite · 04-14-2012, 10:23 AM

Yeah beast but if people still want some application profiles the latest ones that work is 12.1 cap 3

Dace · 04-14-2012, 11:44 PM

Catalyst 12.3 and the 12.1 cap 3 profiles work for me.

It could be an issue with the 64-bit version but the Catalyst Install Manager I have installed (v03.00.0868) didn't show anything regarding application profiles and the VISION Engine Control Center has no profiles listed at all.

After discovering this I decided to grab the 12.1 cap 3 installer from AMD's servers (direct link) and install that over the top of whatever was already there.

It seems to have fixed the problem.

Dr. Zhivago · 04-15-2012, 07:14 AM

Quote:

Originally Posted by Drakonite

what was the version of the application profile you had installed dr.?

I had 12.3 CAP w/ 12.3 Cats.

I have always matched them. I do not currently have any CAP installed. I'll go grab CAP 12.1 #3 and install those and report my findings.

Dr. Zhivago · 04-15-2012, 09:33 AM

Portal 2 works with Cat 12.3 and CAP 12.1 #3

04-12-2012, 05:20 AM	#1
TopBadge Join Date: Jan 2011 Reputation: 75 Posts: 269	portal2.exe has stopped working on launch the game crashes, no amount of re-installations of verifying fixes it. I tried using steam support but the automated responses were unhelpful, from what I can tell this has only been affecting ATI users. Has anyone found a fix for this extremely frustrating issue?

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04-12-2012, 09:49 AM	#2
Dr. Zhivago Join Date: Apr 2012 Reputation: 0 Posts: 5	I found that rolling back to Catalyst 11.11 fixed the issue for me. I had 12.3 installed and that caused the problem for me. I can't comment on other driver versions between 11.11 and 12.3 working or not. I reported my findings to both Valve and AMD. Hope this helps.

04-12-2012, 12:29 PM	#3
Drakonite Join Date: Nov 2009 Reputation: 0 Posts: 7	I'm having a crash but everytime I verify integrity of game cache it downloads a 18.5 mb file. I'm gonna try that fix Dr. starting with 12.2 then going back until that one. Pain in the ♥♥♥ but meeh

04-12-2012, 12:44 PM	#4
Dr. Zhivago Join Date: Apr 2012 Reputation: 0 Posts: 5	Copy that Drakonite. Let us know how it goes.

04-13-2012, 09:39 AM	#5
Drakonite Join Date: Nov 2009 Reputation: 0 Posts: 7	Well, it has nothing to do with drivers. In my case it has to do with the amd catalyst application profiles. It starts crashing with application profile 12.2 cap1 and later. The latest one that doesn't make it crash is 12.1 cap 3. Search it on guru3d if you want to install it. I'm using the latest drivers.

04-13-2012, 05:50 PM	#6
Dr. Zhivago Join Date: Apr 2012 Reputation: 0 Posts: 5	Ahh.... Thanks Drakonite.

04-13-2012, 07:09 PM	#7
Drakonite Join Date: Nov 2009 Reputation: 0 Posts: 7	what was the version of the application profile you had installed dr.?

04-14-2012, 09:23 AM	#8
Beastanator5 Join Date: Aug 2011 Reputation: 0 Posts: 71	No just uninstall AMD application profiles then your done

04-14-2012, 10:23 AM	#9
Drakonite Join Date: Nov 2009 Reputation: 0 Posts: 7	Yeah beast but if people still want some application profiles the latest ones that work is 12.1 cap 3

04-14-2012, 11:44 PM	#10
Dace Join Date: May 2009 Reputation: 0 Posts: 1	Catalyst 12.3 and the 12.1 cap 3 profiles work for me. It could be an issue with the 64-bit version but the Catalyst Install Manager I have installed (v03.00.0868) didn't show anything regarding application profiles and the VISION Engine Control Center has no profiles listed at all. After discovering this I decided to grab the 12.1 cap 3 installer from AMD's servers (direct link) and install that over the top of whatever was already there. It seems to have fixed the problem.

04-15-2012, 09:33 AM	#12
Dr. Zhivago Join Date: Apr 2012 Reputation: 0 Posts: 5	Portal 2 works with Cat 12.3 and CAP 12.1 #3