An unexpected error has occurred. Your purchase has not been completed. Please contac

chaulklet · 06-12-2012, 05:09 AM

Now why is that? Been trying to buy a game past 2 week! I get this ALL THE TIME.

kakkerlak · 06-12-2012, 05:16 AM

contact support?

you do not give any info ïf you are paying with paypal or something simular you sometimes need to contact support first before it works.
depends on region and what not.

chaulklet · 06-12-2012, 07:26 AM

Contacted.. and I'm using debt card. And region i'm in is outside the United States. What else would you need to know? My friend and I both got the same message.

kakkerlak · 06-12-2012, 07:38 AM

is your card enabled for online purchases?

mine works fine , make sure you fill out the details exactly as on the card when you purchase.

many regions outside of the states but whatever.

Stexred · 06-12-2012, 07:46 AM

it can happen on heavy steam load too

if you received an email then it worked if not just try again
i had that too one or 2 times first i check if i received an email i didn't so the transaction failed before payment...

in.meinem.turm. · 06-12-2012, 11:19 AM

For me it was always my antivirus program messing with the Steam purchase.

johnlennon · 06-12-2012, 01:08 PM

i'm having this error too omg it's so annoying

JacobU · 06-12-2012, 03:53 PM

Please create a support ticket describing the issue and we will assist you in making your purchase.

chaulklet · 06-13-2012, 07:01 AM

Well one thing for sure I know it isn't my card as I bought a lot of stuff using the same card; even went ahead to double check it's activated. It can't be that 2 people have same problem. Been going on for awhile like I said. Even with sale and no sales, I get the same thing... Please fix as I want to get in on the summer sale that's coming up soon.

kakkerlak · 06-13-2012, 07:31 AM

bought a lot of stuff from steam with that card or from other places?

chaulklet · 06-14-2012, 07:28 AM

Both steam and other places so I know the card works fine. Searched all over the forum but there's no definitive answer on how to fix it.

kakkerlak · 06-14-2012, 07:35 AM

so this is both in the client and in your web browser?

try making a purchase in windows safemode+networking.
somebody suggested a virus scanner being the problem you do not give any feedback on that one.

it would be good info to let us know what you find when searching , it would speed things up.

chaulklet · 06-14-2012, 03:52 PM

Yeah both the client and using the web browser. Virus scanner? Never heard of that.

kakkerlak · 06-14-2012, 11:16 PM

you never hear of a virus scanner?
http://forums.steampowered.com/forum...56&postcount=6
thank you for helping us help you.

why are you making it so hard to be helped?
figure it out with support.

chaulklet · 06-15-2012, 04:05 AM

I meant I never heard of that as a reason why it wouldn't allow it plus it's the same virus protection I have that I bought before. I know it wouldn't be the virus scanner. What else would you want to know?

06-12-2012, 05:09 AM	#1
chaulklet Join Date: Jan 2012 Reputation: 0 Posts: 22	An unexpected error has occurred. Your purchase has not been completed. Please contac Now why is that? Been trying to buy a game past 2 week! I get this ALL THE TIME.

06-12-2012, 07:38 AM	#4
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	is your card enabled for online purchases? mine works fine , make sure you fill out the details exactly as on the card when you purchase. many regions outside of the states but whatever. Last edited by kakkerlak: 06-14-2012 at 11:20 PM.

06-12-2012, 03:53 PM	#8
JacobU Valve Join Date: Sep 2010 Reputation: 2327 Posts: 1,158	Please create a support ticket describing the issue and we will assist you in making your purchase. __________________ Forum Rules \| Steam Support \| YouTube \| Twitter \| My Steam Community

06-13-2012, 07:01 AM	#9
chaulklet Join Date: Jan 2012 Reputation: 0 Posts: 22	Well one thing for sure I know it isn't my card as I bought a lot of stuff using the same card; even went ahead to double check it's activated. It can't be that 2 people have same problem. Been going on for awhile like I said. Even with sale and no sales, I get the same thing... Please fix as I want to get in on the summer sale that's coming up soon. Last edited by chaulklet: 06-13-2012 at 07:07 AM.

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06-12-2012, 05:16 AM	#2
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	contact support? you do not give any info ïf you are paying with paypal or something simular you sometimes need to contact support first before it works. depends on region and what not.

06-12-2012, 07:26 AM	#3
chaulklet Join Date: Jan 2012 Reputation: 0 Posts: 22	Contacted.. and I'm using debt card. And region i'm in is outside the United States. What else would you need to know? My friend and I both got the same message.

06-12-2012, 07:46 AM	#5
Stexred Join Date: Nov 2009 Reputation: 37 Posts: 910	it can happen on heavy steam load too if you received an email then it worked if not just try again i had that too one or 2 times first i check if i received an email i didn't so the transaction failed before payment...

06-12-2012, 11:19 AM	#6
in.meinem.turm. Join Date: Feb 2008 Reputation: 387 Posts: 4,278	For me it was always my antivirus program messing with the Steam purchase.

06-12-2012, 01:08 PM	#7
johnlennon Join Date: Jan 2012 Reputation: 2 Posts: 8	i'm having this error too omg it's so annoying

06-13-2012, 07:31 AM	#10
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	bought a lot of stuff from steam with that card or from other places?

06-14-2012, 07:28 AM	#11
chaulklet Join Date: Jan 2012 Reputation: 0 Posts: 22	Both steam and other places so I know the card works fine. Searched all over the forum but there's no definitive answer on how to fix it.

06-14-2012, 07:35 AM	#12
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	so this is both in the client and in your web browser? try making a purchase in windows safemode+networking. somebody suggested a virus scanner being the problem you do not give any feedback on that one. it would be good info to let us know what you find when searching , it would speed things up.

06-14-2012, 03:52 PM	#13
chaulklet Join Date: Jan 2012 Reputation: 0 Posts: 22	Yeah both the client and using the web browser. Virus scanner? Never heard of that.

06-14-2012, 11:16 PM	#14
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	you never hear of a virus scanner? http://forums.steampowered.com/forum...56&postcount=6 thank you for helping us help you. why are you making it so hard to be helped? figure it out with support.

06-15-2012, 04:05 AM	#15
chaulklet Join Date: Jan 2012 Reputation: 0 Posts: 22	I meant I never heard of that as a reason why it wouldn't allow it plus it's the same virus protection I have that I bought before. I know it wouldn't be the virus scanner. What else would you want to know?