Haven't Received Free Key From Support Yet

delusionalsyko · 06-20-2012, 02:15 PM

Okay, this is getting ridiculous. I have an existing Turbine account that I used to play DDO. I want to add LOTRO to that account, not make a new one. In order to do this, you have to contact support and they will send you a key which you manually add, apparently. It's been two days. Two days. And no response. I would like to actually be able to play this game at some point in the indeterminate future.

Has anyone else had a problem adding LOTRO to an existing Turbine account? Am I missing something?

Montyleeny15 · 06-20-2012, 03:18 PM

LOTRO is free-to-play, and you can use your login details to simply enter the world of Middle-earth.

delusionalsyko · 06-20-2012, 04:25 PM

Except you can't: http://forums.lotro.com/showthread.p...urbine-Account

If I try to sign in with my existing account, it throws an error (does not have an active "LOTRO" subscription), despite being free to play. The game actually has things called free subscriptions, and they have keys. If you are creating a new account, the subscription is automatic. But if you have an existing account, there is no automatic way I have found to add a LOTRO subscription to an existing account.

So if you made your Turbine account for DDO, it will not work for LOTRO until they email you back a key. And they have taken two days to do that simple task. It's getting pretty annoying.

soundcreepy · 06-21-2012, 12:39 PM

huh, i got mine in less than 24 hours

delusionalsyko · 06-25-2012, 10:19 PM

Mine ended up taking about three days, but I finally got it.

Happy_Turtle · 06-30-2012, 10:32 AM

yup, expecting it to take 4 days here (Downloaded it on Friday evening, so 2 business days means Tuesday).

Really poor setup they've got here.

taufirec · 07-29-2012, 12:19 PM

Yeah, by far the worst free 2 play set up i've ever seen.

vempajor · 07-31-2012, 02:42 PM

This is hilarious!

06-20-2012, 02:15 PM	#1
delusionalsyko Join Date: Nov 2009 Reputation: 63 Posts: 231	Haven't Received Free Key From Support Yet Okay, this is getting ridiculous. I have an existing Turbine account that I used to play DDO. I want to add LOTRO to that account, not make a new one. In order to do this, you have to contact support and they will send you a key which you manually add, apparently. It's been two days. Two days. And no response. I would like to actually be able to play this game at some point in the indeterminate future. Has anyone else had a problem adding LOTRO to an existing Turbine account? Am I missing something?

07-31-2012, 02:42 PM	#8
vempajor Join Date: Dec 2009 Reputation: 161 Posts: 2,146	This is hilarious! Last edited by vempajor: 07-31-2012 at 03:03 PM.

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06-20-2012, 03:18 PM	#2
Montyleeny15 Join Date: Dec 2011 Reputation: 117 Posts: 455	LOTRO is free-to-play, and you can use your login details to simply enter the world of Middle-earth.

06-20-2012, 04:25 PM	#3
delusionalsyko Join Date: Nov 2009 Reputation: 63 Posts: 231	Except you can't: http://forums.lotro.com/showthread.p...urbine-Account If I try to sign in with my existing account, it throws an error (does not have an active "LOTRO" subscription), despite being free to play. The game actually has things called free subscriptions, and they have keys. If you are creating a new account, the subscription is automatic. But if you have an existing account, there is no automatic way I have found to add a LOTRO subscription to an existing account. So if you made your Turbine account for DDO, it will not work for LOTRO until they email you back a key. And they have taken two days to do that simple task. It's getting pretty annoying.

06-21-2012, 12:39 PM	#4
soundcreepy Join Date: Feb 2009 Reputation: 3 Posts: 538	huh, i got mine in less than 24 hours

06-25-2012, 10:19 PM	#5
delusionalsyko Join Date: Nov 2009 Reputation: 63 Posts: 231	Mine ended up taking about three days, but I finally got it.

06-30-2012, 10:32 AM	#6
Happy_Turtle Join Date: Jun 2012 Reputation: 7 Posts: 4	yup, expecting it to take 4 days here (Downloaded it on Friday evening, so 2 business days means Tuesday). Really poor setup they've got here.

07-29-2012, 12:19 PM	#7
taufirec Join Date: Jul 2012 Reputation: 0 Posts: 1	Yeah, by far the worst free 2 play set up i've ever seen.