I'm having a problem someone screwed up, I guess hacked, my TF2 backpack and account

kooooven · 07-25-2012, 02:31 PM

I'm not sure if this is the right place to post this, but It's just when I was playing on a server with my friend, his friends told him that his accounts password and username was posted on the chat; as was mine. My friend lost 18 items and was turned into scrap, and on my case I can't view my entire backpack anymore. It says I have 206 items, my original number, but it only shows 1/1 page so I can't even see what Items I have. And when I tried trading with my friend who lost 18 items I can't even trade so to speak because it only shows 3 pages of random items. Although when my original was about 13 or so. So I'd like to know what I can to do fix my backpack, can ValvE help me? What do I do because now if I want to trade, sell, buy anything I can't because my backpack is all f**ked up. I you want to know what servers I was on I could get all the recent servers from Sunday I believe. Thanks for reading and understanding my problem

Nekomancer · 07-25-2012, 02:35 PM

We can't help you, we are users like you. You must contact support.

I strongly recommend to change all passwords immediately.

kooooven · 07-25-2012, 02:49 PM

Quote:

Originally Posted by Nekomancer

We can't help you, we are users like you. You must contact support.

I strongly recommend to change all passwords immediately.

Ok, can you tell me how I could contact support? I really need help because I love TF2 who doesn't, but It's just this mess up really stumped me and I don't know what to do.

Nekomancer · 07-25-2012, 03:03 PM

1. Scroll up to the top.
2. Click on SUPPORT.
3. Follow the instructions.
4. ???
5. Profit!

Salith · 07-26-2012, 06:22 AM

Also, enable Steam Guard (in settings, in steam), and make sure your email password is different from your Steam password.
Ideally, both these 2 passwords should be different and unique from any other password you use.

Satoru · 07-26-2012, 06:53 AM

Please read over the Account Security Recommendations page

https://support.steampowered.com/kb_...1266-OAFV-8478

You weren't 'hacked' as that's extremely unlikely. What most likely avenue for what happened was

1) Phishing. You probably got some link from your friends for FREE GAMEZ if you just logged in to this website.
2) Password recycling. You reused the username/password combination on another site

In order to mitigate these problems

1) Enable SteamGuard
2) Enable two factor auth on your email. Gmail has SMS authentication so you should try that out.
3) Ensure your Steam and email passwords are different, complex, and NOT REUSED ANYWHERE ON THE INTERNET.

By following these few simple steps you'll go a long way to not being hijacked again.

cylon · 07-26-2012, 01:59 PM

Quote:

Originally Posted by kooooven

I'm not sure if this is the right place to post this, but It's just when I was playing on a server with my friend, his friends told him that his accounts password and username was posted on the chat; as was mine.

Can i assume that they told you it was posted on the forum and gave you a link to log in and view it? Then you couldn't see it or log in?

07-25-2012, 02:31 PM	#1
kooooven Join Date: Jul 2012 Reputation: 0 Posts: 2	I'm having a problem someone screwed up, I guess hacked, my TF2 backpack and account I'm not sure if this is the right place to post this, but It's just when I was playing on a server with my friend, his friends told him that his accounts password and username was posted on the chat; as was mine. My friend lost 18 items and was turned into scrap, and on my case I can't view my entire backpack anymore. It says I have 206 items, my original number, but it only shows 1/1 page so I can't even see what Items I have. And when I tried trading with my friend who lost 18 items I can't even trade so to speak because it only shows 3 pages of random items. Although when my original was about 13 or so. So I'd like to know what I can to do fix my backpack, can ValvE help me? What do I do because now if I want to trade, sell, buy anything I can't because my backpack is all f**ked up. I you want to know what servers I was on I could get all the recent servers from Sunday I believe. Thanks for reading and understanding my problem

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07-25-2012, 02:35 PM	#2
Nekomancer Join Date: Mar 2008 Reputation: 2386 Posts: 15,165	We can't help you, we are users like you. You must contact support. I strongly recommend to change all passwords immediately.

07-25-2012, 03:03 PM	#4
Nekomancer Join Date: Mar 2008 Reputation: 2386 Posts: 15,165	1. Scroll up to the top. 2. Click on SUPPORT. 3. Follow the instructions. 4. ??? 5. Profit!

07-26-2012, 06:22 AM	#5
Salith Join Date: Aug 2007 Reputation: 210 Posts: 2,263	Also, enable Steam Guard (in settings, in steam), and make sure your email password is different from your Steam password. Ideally, both these 2 passwords should be different and unique from any other password you use.

07-26-2012, 06:53 AM	#6
Satoru Join Date: Jul 2008 Reputation: 3146 Posts: 9,080	Please read over the Account Security Recommendations page https://support.steampowered.com/kb_...1266-OAFV-8478 You weren't 'hacked' as that's extremely unlikely. What most likely avenue for what happened was 1) Phishing. You probably got some link from your friends for FREE GAMEZ if you just logged in to this website. 2) Password recycling. You reused the username/password combination on another site In order to mitigate these problems 1) Enable SteamGuard 2) Enable two factor auth on your email. Gmail has SMS authentication so you should try that out. 3) Ensure your Steam and email passwords are different, complex, and NOT REUSED ANYWHERE ON THE INTERNET. By following these few simple steps you'll go a long way to not being hijacked again.