[Suggestion] Live chat with Steam Support.

schooter2008 · 08-19-2010, 05:16 AM

You can solve ur problems really fast and it's pretty cool idea.

Zefar · 08-19-2010, 05:25 AM

Except it might be flooded with like 20000+ people who need help or just want to chat with Valve. Valve got an active userbase on 2 million users.

There is also this where Support might need to take some time to check up the problem. So I honestly don't think it's a good idea. Email works fine and they resolve issue pretty quick for most people. Some people have some bad luck but it ain't many by the looks of it.

L.o.D. · 08-19-2010, 05:27 AM

You might think they could solve things faster.
But think how long the waiting line would be to get a live support person.
It's the same reason why they don't do phone support.
It just cannot be done with millions of users.

As Zefar said, some cases may take awhile to work on & it would not be fair for the next guy for you to hold up a staff member while he works with you.

The_Thing · 08-19-2010, 06:32 AM

Quote:

Originally Posted by Zefar

...20000+ people...

Just like your post count :P

If I were to contact support about something, it would either be by email, a support system like this one, or by telephone.

VasVadum · 08-19-2010, 08:51 AM

Well, if free won't work there is always the pay support :P

schooter2008 · 08-19-2010, 09:28 AM

Quote:

Originally Posted by Zefar

Except it might be flooded with like 20000+ people who need help or just want to chat with Valve. Valve got an active userbase on 2 million users.

There is also this where Support might need to take some time to check up the problem. So I honestly don't think it's a good idea. Email works fine and they resolve issue pretty quick for most people. Some people have some bad luck but it ain't many by the looks of it.

Did u see EA live chat?
1st you have to log in.
2nd wait to support join you and etc.

real4xor · 08-19-2010, 10:02 AM

There`s this service desk system... It logs ALL incoming tickets in a kind of forum. And helpdesk ppl can pluck out a problem and start solving it.
Or at least, that`s one of the systems I`ve worked with.
I think that`s already effective enough.

Live chat support is just a gimmick for show. It`s not really as helpful as you think. It will only be effective if there`s a large problem, that needs constant attention... And a handy step-by-step manual can push you trough just the same.

10-01-2011, 02:17 AM

I purchased Valve complete pack but i did never get the games

Please help me!

Rayman1103 · 10-01-2011, 07:58 AM

Quote:

Originally Posted by benzapfino

I purchased Valve complete pack but i did never get the games

Please help me!

There was no need to bump this thread. You'll have to contact Steam Support.

Support Article: Contacting Steam Billing and Support

kraze1994 · 10-01-2011, 10:58 AM

EA live support has already been mentioned, but I had to wait over an hour and a half for a rep. He got on and couldn't help me.

Live chat is a bad idea and would only cause more kaos.

CasualKilla · 08-03-2012, 01:47 PM

Xboxlive has chat support, a phone number, ticket system, pretty much every support interface you can think off, I don't see why steam can get away this this lackluster support.

I posted a ticket on Monday, it is Now Friday, and still not even an answer? Most likely they will just copy paste some useless page from the FAQ website and I will have to wait another two weeks for them to actually look into the problem.

I have had steam for 2 months now, and was loving it until the problems started arising, only then do you realise how terrible steam support is. Please steam, I beg you to improve your support, add a live chat, or at least aim for a 48 hour response time!

ultimategamer1 · 08-06-2012, 07:50 PM

Quote:

Originally Posted by Zefar

Except it might be flooded with like 20000+ people who need help or just want to chat with Valve. Valve got an active userbase on 2 million users.

There is also this where Support might need to take some time to check up the problem. So I honestly don't think it's a good idea. Email works fine and they resolve issue pretty quick for most people. Some people have some bad luck but it ain't many by the looks of it.

I agree, it would be simply too many people to handle at once, even with multiple officers or operators.

Dark Light · 08-06-2012, 08:21 PM

Yay for dead threads that won't die.

exoriority · 08-06-2012, 08:40 PM

Quote:

Originally Posted by CasualKilla

Xboxlive has chat support, a phone number, ticket system, pretty much every support interface you can think off, I don't see why steam can get away this this lackluster support.

I posted a ticket on Monday, it is Now Friday, and still not even an answer? Most likely they will just copy paste some useless page from the FAQ website and I will have to wait another two weeks for them to actually look into the problem.

I have had steam for 2 months now, and was loving it until the problems started arising, only then do you realise how terrible steam support is. Please steam, I beg you to improve your support, add a live chat, or at least aim for a 48 hour response time!

Yea, also according joystiq origin has 9.3 millions users, yet they have live support with much more satisfying service. Sorry to say this "2 millions userbase" excuse is kinda lame.

Matt · 08-06-2012, 09:14 PM

Closing thread because this topic has been discussed in great length previously. Currently, they have no plans for it.

08-19-2010, 05:16 AM	#1
schooter2008 Banned Join Date: Nov 2008 Reputation: 24 Posts: 551	[Suggestion] Live chat with Steam Support. You can solve ur problems really fast and it's pretty cool idea.

08-19-2010, 05:25 AM	#2
Zefar Volunteer Moderator Join Date: Jan 2005 Reputation: 3964 Posts: 28,024	Except it might be flooded with like 20000+ people who need help or just want to chat with Valve. Valve got an active userbase on 2 million users. There is also this where Support might need to take some time to check up the problem. So I honestly don't think it's a good idea. Email works fine and they resolve issue pretty quick for most people. Some people have some bad luck but it ain't many by the looks of it. __________________ Information on VAC and our Steam forum rules. Please follow the rules, it ain't hard.

08-19-2010, 10:02 AM	#7
real4xor Join Date: Oct 2009 Reputation: 1825 Posts: 3,160	There`s this service desk system... It logs ALL incoming tickets in a kind of forum. And helpdesk ppl can pluck out a problem and start solving it. Or at least, that`s one of the systems I`ve worked with. I think that`s already effective enough. Live chat support is just a gimmick for show. It`s not really as helpful as you think. It will only be effective if there`s a large problem, that needs constant attention... And a handy step-by-step manual can push you trough just the same. Last edited by real4xor: 08-19-2010 at 10:20 AM.

10-01-2011, 02:17 AM	#8
benzapfino Guest Posts: n/a	purchased a game pack but didn't get it I purchased Valve complete pack but i did never get the games Please help me!

08-06-2012, 09:14 PM	#15
Matt Volunteer Moderator - I was on TV! Join Date: Jun 2003 Reputation: 4592 Posts: 22,878	Closing thread because this topic has been discussed in great length previously. Currently, they have no plans for it. __________________ Steam Forums and Steam Discussions Moderator Have Fun! Forum Rules: View

08-19-2010, 05:27 AM	#3
L.o.D. Join Date: Apr 2006 Reputation: 1647 Posts: 22,671	You might think they could solve things faster. But think how long the waiting line would be to get a live support person. It's the same reason why they don't do phone support. It just cannot be done with millions of users. As Zefar said, some cases may take awhile to work on & it would not be fair for the next guy for you to hold up a staff member while he works with you.

08-19-2010, 08:51 AM	#5
VasVadum Join Date: Jun 2010 Reputation: 28 Posts: 145	Well, if free won't work there is always the pay support :P

10-01-2011, 10:58 AM	#10
kraze1994 Join Date: Jun 2010 Reputation: 10 Posts: 350	EA live support has already been mentioned, but I had to wait over an hour and a half for a rep. He got on and couldn't help me. Live chat is a bad idea and would only cause more kaos.

08-03-2012, 01:47 PM	#11
CasualKilla Join Date: Jul 2012 Reputation: 0 Posts: 14	Xboxlive has chat support, a phone number, ticket system, pretty much every support interface you can think off, I don't see why steam can get away this this lackluster support. I posted a ticket on Monday, it is Now Friday, and still not even an answer? Most likely they will just copy paste some useless page from the FAQ website and I will have to wait another two weeks for them to actually look into the problem. I have had steam for 2 months now, and was loving it until the problems started arising, only then do you realise how terrible steam support is. Please steam, I beg you to improve your support, add a live chat, or at least aim for a 48 hour response time!

08-06-2012, 08:21 PM	#13
Dark Light Join Date: Jun 2007 Reputation: 137 Posts: 2,218	Yay for dead threads that won't die.

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