Fatal Error: Steam needs to be online to update. Please confirm your network connecti - Page 6

h0rnytoad1 · 02-18-2013, 11:17 PM

Quote:

Originally Posted by BurtonJ

Unfortunately, we have no control over third party applications. It is common for AV software to interfere with other applications (not just Steam).

Other known offenders are "optimizer" programs. The tend to do more harm than good and should be avoided all together.

Of course you have a say in this, contact the companies and collaborate to get steam on a whitelist.

It starts by openning a dialog.

h0rnytoad1 · 02-18-2013, 11:18 PM

Quote:

Originally Posted by fball82

Well, after attempting no additional troubleshooting, steam has magically downloaded the update and is now working for me. Hopefully this is the same for others.

try a reboot and let us know if it still happens ?

Feiafox · 02-19-2013, 12:48 AM

Finally this morning it downloaded the update, without getting the message. Seems to be working now.

I didn´t do most of the given fixes. Am on a work computer and couldn´t/wanted to do them. Only thing i did was eraseing everything other than steamapps folder + steam.exe (and that didn´t work until this morning).

US_Ranger · 02-19-2013, 05:36 AM

Still broken over here. Any word on a fix for this?

US_Ranger · 02-19-2013, 09:58 PM

Still broken.

Can I at least get a word from someone at Valve saying they are/are not going to fix it? If there is no fix, I can at least uninstall Steam and not have to keep trying it through the day.

rzr_ · 02-19-2013, 10:51 PM

I suspect if you are behind any sort of corporate grade firewall then the new Steam updates will fail. I have just done a new install of Steam on a brand new machine and had the exact same failure as before.

My other machines that are not behind said Firewall have had no issues updating at all.

h0rnytoad1 · 02-20-2013, 04:55 AM

Quote:

Originally Posted by US_Ranger

Still broken.

Can I at least get a word from someone at Valve saying they are/are not going to fix it? If there is no fix, I can at least uninstall Steam and not have to keep trying it through the day.

you know valve is working on it, BurtonJ answered this and other threads.

DarkLite123 · 02-20-2013, 09:35 AM

Quote:

Originally Posted by h0rnytoad1

Of course you have a say in this, contact the companies and collaborate to get steam on a whitelist.

It starts by openning a dialog.

How do you whitelist Steam though? You can't do it by file signature or file name, because both of those will happily be abused to hell and back by malware authors who'll masquerade as Steam to bypass firewalls.

Epsilon · 02-20-2013, 09:58 AM

Quote:

Originally Posted by DarkLite123

How do you whitelist Steam though? You can't do it by file signature or file name, because both of those will happily be abused to hell and back by malware authors who'll masquerade as Steam to bypass firewalls.

Easy, all the Steam binaries are already digitally signed by Valve, which is impossible to fake.

Zymsis · 02-22-2013, 09:15 AM

Quote:

Originally Posted by h0rnytoad1

i think that's another problem, steam can't be so ingrained in the OS to warrant that. i'm thinking your network connection profile had some corruption in it.

well maybe so, but that would result in; my home computer and my laptop - which is on other network with different ISP would have the same problem after the same update.

h0rnytoad1 · 02-22-2013, 11:35 AM

Quote:

Originally Posted by Zymsis

well maybe so, but that would result in; my home computer and my laptop - which is on other network with different ISP would have the same problem after the same update.

everybody has that problem now, its a steam network problem.

kenloe · 02-22-2013, 01:17 PM

Updating my update - after a few days of only being able to launch Steam via the SteamTemp.exe, that has now failed as well. All I get are various 'cannot connect...' error msgs, none of which provide any useful info. I've tried downloading the installer and running the repair function with no luck...I'm afraid I may have to do a total un- and re-install and hope that it doesn't break my highly-modded Fallout; New Vegas install (which is why I keep Steam offline most of the time...so it won't break the F/NV install...like it apparently has anyway).

And if it's a Steam network issue, why then can I successfully log into Steam on my MacBook?

- edit - and now I can't even contact Steam support...system won't recognize my password, but password reset instructions aren't showing up in my e-mail after requesting them. The system recognizes my username but claims it can't find an account under that name.

This is getting better by the minute...unbelievable.

BurtonJ · 02-22-2013, 04:04 PM

Support accounts are separate from Steam accounts. You will need to register a support account.

h0rnytoad1 · 02-22-2013, 05:04 PM

i still get the network popup to retry once or twice each time i start steam.

what is causing this, anyone know ?

US_Ranger · 02-23-2013, 12:33 AM

Still.........waiting...........

02-22-2013, 01:17 PM	#87
kenloe Join Date: Jan 2012 Reputation: 6 Posts: 4	Updating my update - after a few days of only being able to launch Steam via the SteamTemp.exe, that has now failed as well. All I get are various 'cannot connect...' error msgs, none of which provide any useful info. I've tried downloading the installer and running the repair function with no luck...I'm afraid I may have to do a total un- and re-install and hope that it doesn't break my highly-modded Fallout; New Vegas install (which is why I keep Steam offline most of the time...so it won't break the F/NV install...like it apparently has anyway). And if it's a Steam network issue, why then can I successfully log into Steam on my MacBook? - edit - and now I can't even contact Steam support...system won't recognize my password, but password reset instructions aren't showing up in my e-mail after requesting them. The system recognizes my username but claims it can't find an account under that name. This is getting better by the minute...unbelievable. Last edited by kenloe: 02-22-2013 at 01:50 PM.

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02-19-2013, 12:48 AM	#78
Feiafox Join Date: Jan 2012 Reputation: 23 Posts: 284	Finally this morning it downloaded the update, without getting the message. Seems to be working now. I didn´t do most of the given fixes. Am on a work computer and couldn´t/wanted to do them. Only thing i did was eraseing everything other than steamapps folder + steam.exe (and that didn´t work until this morning).

02-19-2013, 05:36 AM	#79
US_Ranger Join Date: Nov 2010 Reputation: 17 Posts: 122	Still broken over here. Any word on a fix for this?

02-19-2013, 09:58 PM	#80
US_Ranger Join Date: Nov 2010 Reputation: 17 Posts: 122	Still broken. Can I at least get a word from someone at Valve saying they are/are not going to fix it? If there is no fix, I can at least uninstall Steam and not have to keep trying it through the day.

02-19-2013, 10:51 PM	#81
rzr_ Join Date: Dec 2008 Reputation: 0 Posts: 19	I suspect if you are behind any sort of corporate grade firewall then the new Steam updates will fail. I have just done a new install of Steam on a brand new machine and had the exact same failure as before. My other machines that are not behind said Firewall have had no issues updating at all.

02-22-2013, 04:04 PM	#88
BurtonJ Valve Join Date: Nov 2007 Reputation: 9983 Posts: 8,884	Support accounts are separate from Steam accounts. You will need to register a support account.

02-22-2013, 05:04 PM	#89
h0rnytoad1 Join Date: Nov 2005 Reputation: 20 Posts: 610	i still get the network popup to retry once or twice each time i start steam. what is causing this, anyone know ?

02-23-2013, 12:33 AM	#90
US_Ranger Join Date: Nov 2010 Reputation: 17 Posts: 122	Still.........waiting...........