Help!

Maustin · 06-18-2012, 03:28 AM

Just bought this game after I saw it for half price, looked at a few videos and it looked good. Also played Empire before it and like that so I though, why not? Only $15..

Anyway... one HUGE problem....... The game wont get past the first splash screen. I launch it and it freezes on the screen with all of the copyright information. Don't know why this is but even in task manager it says 'not responding'. I left it on there for about 3 minutes and nothing happened.... any ideas?

Thanks
-Matt

Maustin · 06-18-2012, 04:53 AM

Please?

lolman8 · 06-18-2012, 06:35 AM

try to verify the game files. i don't know how else i can help you.is your pc new or old?

Maustin · 06-19-2012, 04:11 AM

Quote:

Originally Posted by lolman8

try to verify the game files. i don't know how else i can help you.is your pc new or old?

Thank you very much for at least taking the time to reply!

I've already tried to verify the game files... Twice, and that did nothing. I don't really want to uninstall, delete and re-download as it is 22GB but if I have to I suppose I will.

It is a pretty old PC but can run new-ish games..

http://gyazo.com/fc7c8fd1a6aec65b828e586cbd75446a

There's a screenshot of my specs. Not sure how in depth that is or if that will help but if you need any more info just ask.

daniu · 06-20-2012, 02:25 AM

Reinstalling shouldn't help anyway; it's doubtful that it's the actual game files that cause the problem (probably some cache or settings stored somewhere else).
Try deleting the directory
C:\Users\YOURUSERNAME\AppData\Roaming\The Creative Assembly\Napoleon
(although since you never successfully started Napoleon, that probably won't help);
The other thing the support often suggests to delete are in
C:\PROGRAM FILES (X86)\STEAM
the files
APPUPDATESTATS.BLOB
CLIENTREGISTRY.BLOB
After that, restart Steam and verify game again.

Maustin · 06-29-2012, 08:56 PM

Wow! Sorry about the long wait for a reply! Wouldn't let me log in..
I tried deleting the .blob files and re starting and re verifying the game files. That did nothing. I also deleted the Napoleon folder in appdata, that also did nothing. I have no idea what else I can do....

crosswire · 07-01-2012, 01:09 AM

Quote:

Originally Posted by Maustin

Wow! Sorry about the long wait for a reply! Wouldn't let me log in..
I tried deleting the .blob files and re starting and re verifying the game files. That did nothing. I also deleted the Napoleon folder in appdata, that also did nothing. I have no idea what else I can do....

Try manually installing everything from your 'redist' folder, found inside your steam game folder.

Maustin · 07-02-2012, 04:56 AM

Quote:

Originally Posted by crosswire

Try manually installing everything from your 'redist' folder, found inside your steam game folder.

Thanks for the reply..

This one actually sounded really promising when I eventually found the folder xD

Unfortunately, it didn't work. I installed Direct X again and the Microsoft file in there....

Any other ideas?

Thanks

Maustin · 07-05-2012, 03:17 AM

Hi guys, thank you so much for all your help.

Nothing you suggested worked but I spent a couple of hours ( -_- ) researching the problem.

SOLUTION:
I right clicked on the game in my library, clicked properties and hit 'set launch options'. From there, I typed in '-fullscreen'.

The person who posted this said it didn't work for him but I tried it anyway.

Once again, thanks a lot!

-Matt

06-18-2012, 03:28 AM	#1
Maustin Banned Join Date: Jun 2012 Reputation: 7 Posts: 85	Help! Just bought this game after I saw it for half price, looked at a few videos and it looked good. Also played Empire before it and like that so I though, why not? Only $15.. Anyway... one HUGE problem....... The game wont get past the first splash screen. I launch it and it freezes on the screen with all of the copyright information. Don't know why this is but even in task manager it says 'not responding'. I left it on there for about 3 minutes and nothing happened.... any ideas? Thanks -Matt

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06-18-2012, 04:53 AM	#2
Maustin Banned Join Date: Jun 2012 Reputation: 7 Posts: 85	Please?

06-18-2012, 06:35 AM	#3
lolman8 Join Date: Dec 2011 Reputation: 0 Posts: 12	try to verify the game files. i don't know how else i can help you.is your pc new or old?

06-20-2012, 02:25 AM	#5
daniu Join Date: May 2009 Reputation: 145 Posts: 1,269	Reinstalling shouldn't help anyway; it's doubtful that it's the actual game files that cause the problem (probably some cache or settings stored somewhere else). Try deleting the directory C:\Users\YOURUSERNAME\AppData\Roaming\The Creative Assembly\Napoleon (although since you never successfully started Napoleon, that probably won't help); The other thing the support often suggests to delete are in C:\PROGRAM FILES (X86)\STEAM the files APPUPDATESTATS.BLOB CLIENTREGISTRY.BLOB After that, restart Steam and verify game again.

06-29-2012, 08:56 PM	#6
Maustin Banned Join Date: Jun 2012 Reputation: 7 Posts: 85	Wow! Sorry about the long wait for a reply! Wouldn't let me log in.. I tried deleting the .blob files and re starting and re verifying the game files. That did nothing. I also deleted the Napoleon folder in appdata, that also did nothing. I have no idea what else I can do....

07-05-2012, 03:17 AM	#9
Maustin Banned Join Date: Jun 2012 Reputation: 7 Posts: 85	Hi guys, thank you so much for all your help. Nothing you suggested worked but I spent a couple of hours ( -_- ) researching the problem. SOLUTION: I right clicked on the game in my library, clicked properties and hit 'set launch options'. From there, I typed in '-fullscreen'. The person who posted this said it didn't work for him but I tried it anyway. Once again, thanks a lot! -Matt