Cannot play anymore. - Page 2

MShores · 08-24-2012, 01:26 PM

Hey Heyallo, I wrote you in a private message with a (slightly) more detailed question.

Heyallo · 08-24-2012, 05:03 PM

just a heads up, problem still exists with newest update/beta

MShores · 08-27-2012, 03:21 PM

Heyallo, this is the last on the "major issues" list. I believe I have to start sending more info on the RFE.log file in the next beta.

I'll be adding back in amBX and a couple of other things to test the performance, so I'll try to add this info as well.

When the next beta comes around, send me the log file when it gets stuck.

Again, sorry about this...

Matt

Heyallo · 08-27-2012, 03:24 PM

Hey mate, It's no biggie, it happens, nothing is ever completely bug/error free =) so no need to apologise

ph8 · 08-29-2012, 10:22 PM

I am also experiencing this issue. Because I have dual monitors, I'm able to alt-tab and see that the game does indeed continue loading while I alt-tab to something else (windowed mode). Once I click the game to bring it back up, the game freezes again. If you need/want any other information or help, let me know.

MShores · 08-30-2012, 01:52 PM

ph8 - AH, ok, yes, this is VERY good info. I ~think~ I have an idea of what is happening, but I'll need output from the next beta (as I told Heyallo). I'll try to release the beta tomorrow - when I do, can EVERYONE who has this problem let the game "hang", kill the process and send me the RFE.log file? This would really help... AGAIN, when I release the next beta!

Matt

Heyallo · 09-13-2012, 11:38 AM

any update mate?

cityheadache · 09-16-2012, 01:28 PM

I bought this game today and can't get it to work either. When I open it, it loads a black screen, then freezes my laptop and I have to kill the process via Task Manager. I tried the beta, and the exact same thing happened. I even got a BSOD after one attempt, but I'm not entirely sure that's related.

I'm on Windows 7 64-bit, with a ATI Mobility Radeon 4750 card. All my drivers are 100% up to date and I have tried uninstalling Symphony and reinstalling, as well as verifying the cache, all to no avail. This is the only game I've had an issue with so far.

Also - after installing the game, a new folder in my Users directory called "matt" was also created but not on the system :| It stays there even after uninstalling. I'm hoping this is a bug?

These are the last few lines of my RTE log, which is very short as I wasn't even able to view the copyright screen.

Quote:

[0] Verifying DNA generator [Built-in ShipGen]...
[0] Verifying DNA generator [Built-in Gun]...
[0] ------------- [WARNING] -------------> ClamBXMgr::createLight() -> Could not create light at index [0] (amBX_loc flags [0x000000E0], amBX_height flags [0X00000001]); return value [0x00000008]!
[0] ------------- [WARNING] -------------> ClamBXMgr::createLight() -> Could not create light at index [1] (amBX_loc flags [0x0000000E], amBX_height flags [0X00000001]); return value [0x00000008]!

Hopefully they can help you fix this error, as I'd really like to be able to play this game soon!

MShores · 10-09-2012, 10:50 AM

Hey guys,
This is still a top issue for us. I think it might be two issues, actually. One is the lose of control in the UI (hence having to alt-tab back to the game) and the other might be the fact that we reintroduced "high CPU scanning". So it looks like I'll have to check both out...

Matt

PS - Can you post in the bugs sticky forum for these things next time? Thank you!

cityheadache · 10-12-2012, 05:52 PM

Quote:

Originally Posted by MShores

Hey guys,
This is still a top issue for us. I think it might be two issues, actually. One is the lose of control in the UI (hence having to alt-tab back to the game) and the other might be the fact that we reintroduced "high CPU scanning". So it looks like I'll have to check both out...

Matt

PS - Can you post in the bugs sticky forum for these things next time? Thank you!

Will do. Thanks for taking a look.

I ended up fixing my issue by updating Quicktime. Great game!

Heyallo · 10-13-2012, 06:01 PM

When I originally posted this topic MShores, that forum didn't exist hehe

MShores · 11-08-2012, 03:58 PM

Hey guys,
Ok, so an update of Quicktime sorted this issue out. Hmmm, I'll add an experimental piece of code to "time-out" on QuickTime initialization failure. We noticed that if you played with too many QuickTime based-apps (i.e. iTunes, Adobe AffterEffects, etc.) that the game would get "hung-up" in this section.

Matt

Heyallo · 11-08-2012, 06:54 PM

interesting, thanks for that. I have both of the programs you mention installed.

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08-24-2012, 01:26 PM	#16
MShores Empty Clip Studios Join Date: Aug 2012 Reputation: 43 Posts: 608	Hey Heyallo, I wrote you in a private message with a (slightly) more detailed question.

08-24-2012, 05:03 PM	#17
Heyallo Join Date: Jun 2011 Reputation: 0 Posts: 14	just a heads up, problem still exists with newest update/beta

08-27-2012, 03:21 PM	#18
MShores Empty Clip Studios Join Date: Aug 2012 Reputation: 43 Posts: 608	Heyallo, this is the last on the "major issues" list. I believe I have to start sending more info on the RFE.log file in the next beta. I'll be adding back in amBX and a couple of other things to test the performance, so I'll try to add this info as well. When the next beta comes around, send me the log file when it gets stuck. Again, sorry about this... Matt

08-27-2012, 03:24 PM	#19
Heyallo Join Date: Jun 2011 Reputation: 0 Posts: 14	Hey mate, It's no biggie, it happens, nothing is ever completely bug/error free =) so no need to apologise

08-29-2012, 10:22 PM	#20
ph8 Join Date: May 2009 Reputation: 10 Posts: 57	I am also experiencing this issue. Because I have dual monitors, I'm able to alt-tab and see that the game does indeed continue loading while I alt-tab to something else (windowed mode). Once I click the game to bring it back up, the game freezes again. If you need/want any other information or help, let me know.

08-30-2012, 01:52 PM	#21
MShores Empty Clip Studios Join Date: Aug 2012 Reputation: 43 Posts: 608	ph8 - AH, ok, yes, this is VERY good info. I ~think~ I have an idea of what is happening, but I'll need output from the next beta (as I told Heyallo). I'll try to release the beta tomorrow - when I do, can EVERYONE who has this problem let the game "hang", kill the process and send me the RFE.log file? This would really help... AGAIN, when I release the next beta! Matt

09-13-2012, 11:38 AM	#22
Heyallo Join Date: Jun 2011 Reputation: 0 Posts: 14	any update mate?

10-09-2012, 10:50 AM	#24
MShores Empty Clip Studios Join Date: Aug 2012 Reputation: 43 Posts: 608	Hey guys, This is still a top issue for us. I think it might be two issues, actually. One is the lose of control in the UI (hence having to alt-tab back to the game) and the other might be the fact that we reintroduced "high CPU scanning". So it looks like I'll have to check both out... Matt PS - Can you post in the bugs sticky forum for these things next time? Thank you!

10-13-2012, 06:01 PM	#26
Heyallo Join Date: Jun 2011 Reputation: 0 Posts: 14	When I originally posted this topic MShores, that forum didn't exist hehe

11-08-2012, 03:58 PM	#27
MShores Empty Clip Studios Join Date: Aug 2012 Reputation: 43 Posts: 608	Hey guys, Ok, so an update of Quicktime sorted this issue out. Hmmm, I'll add an experimental piece of code to "time-out" on QuickTime initialization failure. We noticed that if you played with too many QuickTime based-apps (i.e. iTunes, Adobe AffterEffects, etc.) that the game would get "hung-up" in this section. Matt

11-08-2012, 06:54 PM	#28
Heyallo Join Date: Jun 2011 Reputation: 0 Posts: 14	interesting, thanks for that. I have both of the programs you mention installed.